Proton Mail Avaliações 1.683

Kostenloser E-Mail Account, bisher keinerlei Probleme

Le drive n'encaisse pas les transferts de nombreux fichiers. Il y a de gros soucis de synchro entre les différents terminaux ( téléphone, ordi, et page web) de gestion. Le rafraichissements et l'indexation peuvent prendre plus 24h, et parfois, ne pas correspondre entre les différents terminaux, ce qui est un peu gênant en cas d 'utilisation en nomade.
Proton docs, donné comme une appli pouvant travailler sur un même document en collaboratif (usage type google drive ou dropbox) ne fonctionne pas du tout, c'est juste un éditeur de texte ou de tableaux en mode solo, qui crée des conflits de versions si votre appli téléphone est ouverte et si votre collaborateur avec qui vous partager l'édition au même moment est dessus. Le support est long à la réponse, 24h+ voir 48h. Mieux vaut passer son chemin sur une offre sensée être sérieuse. Ok pour quelques petits fichiers, pas pour de la gestion type petite entreprise.

J’ai profité d’un essai de l’offre Business et, comment dire… c’est de la daube.
Le système d’ajout de nom de domaine personnalisé est foireux et bourré de bugs.
Tu ajoutes les enregistrements TXT, mais l’outil ne les détecte pas, alors que sur les sites de vérification DNS externes, le code de validation est bien visible et correctement propagé.

Bref, là où Google Workspace te permet de configurer un nom de domaine en deux secondes, ProtonMail n’est clairement pas capable de proposer un système de vérification fiable. Résultat : service inutilisable.

Compte supprimé. Je ne recommande pas Proton. Ça ressemble à du bricolage, incapable de gérer correctement l’ajout d’un nom de domaine.

Je précise que je suis ingénieur informatique et que je maîtrise le sujet : ici, il s’agit clairement d’un problème d’outils, incapables de vérifier correctement l’état des DNS, alors que chez Google la détection se fait en moins d’une minute.

Could be better, could be worse.
The free range of products they offer is definitely good, especially since free.
However, their paid services and products can and should be improved. Some of the apps have unexplainable deficits that make me question why they even exist and why I am paying for them...
For example, unlike Google or Microsoft, the Proton cloud storage/sync seems to be programmed only for PC to mobile and not the other way.

The Service is really good, no Ads even in the free Version - I've never recieved any suspicious Spam mail after being more then 8 years a customer there

I can't login my proton mail, I don't know why, I asked about this to support team, but already passed several hours, but they haven't replied so far.
There is a sensitive credentials, I am not sure is this scamming or not.

Used the Proton bundle unlimited subscription for 3+ Years now !!

Flawless set up - Easy to use - Super Secure and keeping my data secure and private in Firefox browser and on the Mobile APP as well, I never had any problems or issues - All upgrades works perfectly and nothing to complain about :-)

Also Proton never stops developing all their products - Keep up the good work Proton Team.

Thanks - Happy New Year ➡️ 2026

They force you to purchase a subscription, and the Swiss block other services under the pretext that you have created a free email account with them to verify other services. And what else is an email account for if not that?
Their free VPN also works terribly, constantly disconnecting on my phone. Schemers.
"Your account has been suspended by our automated fraud detection system. Learn more at proton/blog/anti-abuse-account-security. If you believe this is a mistake, please contact us at proton/support/appeal-abuse."

Blocked my account for picking the 'misleading' username! After it was available and I used it and logged into different services! Asked for proof of proper usage, which I provided, and still kept the desicion. Horrible and frankly quite stupid politics.

I've used Proton Mail and Password keeper for years.

Recently I got an email from True Identity stating my signon info is on the black web and I should change my password.

There are two ways to change a password on Proton, neither is explained very well.

Unfortunately I chose the option that also deletes the encryption key. All my save emails prior to doing this are now encrypted so I can't read them.

The system to restore encryption keys doesn't work. I used to recovery phrase that Proton gave me - no good.

I used the password method (I only had one password liftime prior to this) and it didn't work.

They tell me I'm stuck and they can't help me.

Advice : 1) be very careful how you change passwords; 2) don't store any importand emails with documents as you may loose them.

Ich habe und brauche nur einen kostenlosen Mailaccount und der funktioniert vom ersten Tag an tadellos. Anders als bei GMX &Co wird man nicht mit Werbung oder hirnlosen Redaktionsbeiträgen vollgespamt. Mehr brauche ich nicht.

Ik dacht laat ik de email eens upgraden. Ik had beter eerst naar de reviews hier kunnen kijken kennelijk...

Abonnement afgesloten maar ik kan niet eens een extra mail account toevoegen, Helpdesk ontbreekt in de verste verte. Geen knop om de trial te cancelen voor geld terug. En per platform (PC, MAC, iPhone) zijn de menus en werking ervan anders...ZZZ, maar je vindt nooit echt wat je zoekt.

Leuk hoor de boel encrypten maar maak het dan ook goed en prettig. Ik snap niet dat dit zo gehyped wordt.

EDIT: heb wel mn geld terug eindelijk. Dat zat weer ergens diep verborgen.

besværligt at undgå synkronisering så PC'en bliver fyldt op med storage drive filer

I heard lots of good stuff about Proton, but I'm already fed up with the daily spam from Proton urging you to update to the relatively expensive paid version.

If you have the free version, there are lots of limitations; for example, you cannot download mails to your usual mail programme.

So you have to use Proton's app, but if you keep notifications on, you will receive notifications every time Proton spams you with promotional mails. There's no way to unsubscribe from the spam.

However, without notifications, I'll miss important mails from others.

I'm aware that Proton needs to earn to maintain and develop the system. But then be frank from the beginning and inform potential new users that your main aim is to have users pay for a relatively expensive version.

Or, offer a cheaper paid version rather than offer an annoying free version.

I'll probably delete my subscription again if the spam continues.

Absolute Rubbish, no real customer service and its not free. They even have a special auto reply entitled
Code for pissed off customers, but that's not working either. I only gave 1 star for being so unprofessional.

Update (23 December 2025):

2 refunds were made. One via PayPal and I’ve got notification whilst the 2nd one to my other credit card account went in without alert and only show it went when I checked today. I can confirm that the refund issue is now fully resolved but the overall experience in getting VPN Plus and getting a refund has been very disappointing.

"”””””””””"””””””””””””””””””””

Update (22 December 2025)
Proton support has claimed that my refund has been completed — however, they only refunded me £0.31 via PayPal, despite the fact that my Proton account had £30.62 in available credit as shown in my dashboard (I have a screenshot as proof).

This is incredibly misleading, especially as they responded to my Trustpilot review saying my payment was refunded — when in reality, it was only 1% of the amount. I’ve raised this again with their support team but still no resolution.

Very disappointed in how they handle support and billing. Will update again if this is resolved fairly.

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Original Review

I’ve been a paying customer of Proton Mail (Mail Plus) and recently tried to add Proton VPN Plus to my account. The upgrade process was confusing and misleading — I selected what appeared to be an option to add VPN Plus, but instead it simply extended my Mail Plus subscription, which I had already renewed.

Proton's support has been extremely rigid. Despite acknowledging that combining "Plus" plans isn't supported, they still allowed me to go through a purchase flow that offered no clear warning. Then they refused to correct the mistake, claiming subscription changes are "irreversible," even though their user interface caused the issue.

I was offered a strange workaround that doesn't even match the current interface — no “Explore Other Proton Plans” button exists where they said it would be. The system is clearly not user-friendly, and support agents are unable or unwilling to fix simple billing issues.

I expected more from a company that promotes transparency and privacy. This whole experience feels like the opposite of user-first design.

I’m still waiting for a proper resolution (case 4258864). Until then, I cannot recommend Proton to anyone looking for flexible, transparent services. Disappointing overall.

Touch wood, I haven’t had any bad experiences with Proton Mail or any other Proton service, it’s all been genuinely very good. Maybe i’m lucky or as this is all based around privacy maybe only people with complaints post? i say that because my experience is completely at odds with other posters. I think it’s an excellent set of services at a fair price.

Excellent ease of setup and flexible technology. One of the best in the jndustry and ready to become the leader.

Does not use reduces to control and abuse people like other platforms

Hola, tengo la versión de pago y funciona perfectamente, no me puedo quejar, de todas formas he lanzado una consulta, a ver si me responden, veo muchas opiniones negativas en cuanto a la atención. Lo voy a probar para salir de dudas, Muchas gracias

They don't allow the deletion of sent items therefore filling your mail to the hilt and having to BUY their plan. Screw Proton mail!