Ordered 2517-D. What I received didn’t match the listing (had an internal rib not shown) and didn’t fit my coupler. I ordered one model and got a different configuration, but was told it was “correc... Ver mais
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Veja o que dizem as avaliações
Locks are junk, but more importantly they company it self is a complete joke. Go ahead try to leave a real review on their IG page and they will block you immediately. Most companies can take feed bac... Ver mais
All those negative comments are based on a social media reel or video, not on a genuine experience as requested. As you know, videos can be edited and the used material could be not authentic. I p... Ver mais
A empresa respondeu
Customer service was very rude and unhelpful. Upon seeing weaknesses in the lock they attacked me and an employee stalked me trying to harass me out of my public complaints. This company shouldn't be... Ver mais
Detalhes da empresa
Escrito pela empresa
Proven Industries was born out of firsthand experience and hard lessons. After a family trailer was stolen—along with over $40,000 worth of equipment—we realized the true cost of relying on low-grade trailer security. That loss set us on a mission: to create the most secure trailer coupler locks in the industry. We knew that achieving the highest level of security would mean starting from the ground up. That’s why we manufacture all of our products in the USA using only the strongest materials available. Every product we offer is the result of rigorous testing and innovation—each lock design undergoes an average of 200 hours of research and development to ensure optimal fitment, functionality, and performance. At Proven Industries, we don’t cut corners. Our commitment to quality and security is what drives us, and we’re proud to provide our customers with some of the most effective trailer security solutions on the market today.
Informações de contato
2310 S Dock Street Ste 111, 34221, Palmetto, Estados Unidos
- 8774008423
- support@provenlocks.com
- provenlocks.com
1,7
Muito Ruim
59 avaliações
Respondeu a 62% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
This company is scamming customers
This company is scamming customers and refuse to take accountability for their terrible products. I bought a lock for a couple hundred dollars to lock a trailer of mine up. Some dude walked up on camera and opened it with literally just a coke can. He took about 6 seconds to open a “unpickable lock” then they tried to tell me if I posted a video of how the guy got in that they would sue me? Don’t use this company ever, find a brand that has a little bit of integrity. I hope the owners never feel safe.
1 de dezembro de 2025
Avaliação não solicitada
Top tier protection for expensive…
Top tier protection for expensive equipment makes financial sense long term. The security design and construction quality clearly exceed standard alternatives. Daily operation confirms this was the right choice despite higher cost.
1 de outubro de 2025
Avaliação não solicitada
Resposta de provenlocks.com
Thank you so much for your thoughtful review. We truly appreciate you recognizing the value and quality that go into our products. Our team takes great pride in engineering locks that deliver long-term protection and real peace of mind. We're glad to hear your experience has confirmed that commitment.
⭐ 1 Star revised to 4 Star
⭐ Initial Review (Original Experience)
I purchased a hitch lock from Proven Industries for close to $300, expecting a high-quality product and dependable customer support. Unfortunately, the lock I received did not fit my hitch.
When I first reached out, I was told in writing that an exchange for the correct model would be possible since the product was unused. However, I later encountered some confusion and resistance around their return/exchange window, which was frustrating and inconsistent with the earlier communication. At that point, the experience felt disappointing and left me concerned about follow-through.
⭐ Update – Issue Resolved (1/16/2026)
Following my initial review, I was contacted by a manager at Proven Industries who took the time to review the situation and correct the earlier handling of my request. They honored the exchange as originally discussed. I returned the incorrect model, paid for shipping, and they promptly sent the correct hitch lock.
The updated resolution was professional and appreciated. The lock itself performs exactly as advertised — it is extremely solid, well-built, and clearly designed to deter theft. While the initial customer service interaction could have been handled better, I do want to acknowledge that the company ultimately did the right thing and stood behind the product.
Final takeaway: strong product, excellent build quality, and a satisfactory resolution after escalation.
31 de outubro de 2025
Avaliação não solicitada
Great Customer Service
Ruby and Proven customer service was great. I ordered a product where the shipper was at fault which caused delay in delivery. They worked with me to get the delivery forwarded to a new address. Great communication from their team. Thanks again.
1 de outubro de 2025
Avaliação não solicitada
Resposta de provenlocks.com
Thank you so much for sharing your experience! We’re thrilled to hear that Ruby and our team were able to help resolve the delivery issue and keep you informed throughout the process. Providing responsive, helpful service is something we take great pride in, and it’s wonderful to know it made a difference for you.
Never received locks. Poor service
I ordered 3 locks. fedex says it was delivered 8/31 and snapped the worst blurry picture of a box that cannot be identified. Cannot even identify anything around that resembles my residence. No video from my camera of delivery. I reach out to to the seller with no success. After a "month" long investigation, no resolution to the missing locks. All this over 150 dollars. Why did the seller not take up the issue with Fedex. Asking me for video proof and telling me to file a claim with fedex. I tried to file a claim but fedex recommends the seller file the claim or my claim will be denied. I got all the pictures and email to support this debacle. Forget the locks. Go to a company that values customer service.
31 de agosto de 2025
Avaliação não solicitada
Resposta de provenlocks.com
Thank you for taking the time to share your experience. We’re sorry to hear about the frustration surrounding your delivery.
After reviewing our records, we can confirm that your original shipment was unfortunately lost by the carrier—something completely outside of our control. Despite this, we did send a full replacement order to you to ensure you received what you paid for. We also followed the standard procedure recommended by FedEx, which requires both the recipient and the sender to provide information during an investigation.
We understand how stressful a delivery issue can be, especially when the carrier’s proof of delivery is unclear. However, we want to emphasize that we did take action on our end and provided a replacement order at no additional cost to you.
We value all of our customers and always aim to resolve carrier-related issues as quickly and fairly as possible. If you need any further assistance, we’re here to help.
Best regards,
The Proven Industries Team
I have own one of these for my RV
I have own one of these for my RV. When you see the hunk of steel engulfing the coupler you think there is no way to get that off. When I drive through the storage lot, I see many padlocks and other trailer locks that I suspect bolt cutters can get through. While nothing is bullet proof, I feel safer with this one and know it would deter someone to just go after easier pickings.
I had the one above for 5 years now and still love it. I had to return a 2nd one Sept 2025 and despite a hiccup initially, I was approved to return. Will update following my return.
23 de setembro de 2025
Avaliação não solicitada
Resposta de provenlocks.com
Thank you for sharing your experience! We’re thrilled to hear our lock gives you that extra sense of security for your RV. While nothing is completely “bulletproof,” knowing it deters would-be thieves and stands up against tampering is exactly the peace of mind we aim to provide.
Resposta de provenlocks.com
Thank you so much! We’re thrilled to hear you’re happy with the quality of our product. Your recommendation means a lot to our team and motivates us to keep delivering the best we can.
AVOID PROVEN INDUSTRIES
Purchased a hitch pin lock for my 3" hitch, the only model on their website that they listed for 3" hitches. Well, it didn't fit my 3" hitch, the pin was about 1/8" short. I emailed them about the issue and at first I thought they were going to make it right when they said they'd exchange the pin with one of their longer ball mount pins. Sounds good. Then a new customer service rep got involved. They were requiring me to pay for return shipping of the pin for the exchange. The reason, they claimed, is that they had the measurements of the pin on the site. I went back and looked, and after some digging, yeah, they do have the measurements, but it was buried amongst pictures that are initially hidden when viewing the product. I would have had to know to click on a small link above the pictures to reveal the hidden images. Further, they don't even offer a different pin size with the lock I ordered, so I think it's only reasonable to assume that it would fit my standard 3" hitch. The longer pin they were going to exchange it for is from their Ball Mount lock, which in that product description specifically states, "**THIS PRODUCT IS INTENDED FOR THE BALL MOUNT, SEE OUR HL1 SERIES FOR THE HITCH PIN**". After over 30 emails (yes, THIRTY!) back and forth for almost a month with this incompetent rep, I finally had enough and said I'd return the whole lock and take my business elsewhere. Amongst those 30 emails back and forth the rep stated that that management would authorize waiving the 10% restocking fee as a "courtesy". In my return I included a copy of that email with that section highlighted. Recently got my "refund", and wouldn't you know it! They deducted the 10% restocking fee. Avoid this company!
15 de agosto de 2025
Avaliação não solicitada
Company ran by entitled children.
Made a comment about them being ran by children. They flagged and hid it. The comments/reviews speak for them self. Instead of getting in front of everything, they picked fights and hurled around threats. Just not a company to do business with. Would give 0 if possible.
8 de setembro de 2025
Avaliação não solicitada
Resposta de provenlocks.com
Thank you for your comment, Jared. While we welcome genuine feedback, your post contains false and misleading statements. We have not “hidden” legitimate reviews — only those flagged by the platform for violating content guidelines or spreading misinformation.
It’s unfortunate to see coordinated efforts online attempting to discredit our business rather than engage with facts. Our team remains focused on serving real customers with integrity, transparency, and high-quality products.
Best Regards
Horrible product and horrible customer service
If you are looking for a solid piece of equipment for towing that can hold up to outdoor exposure then this is NOT your answer. If you’re looking for a company that stands behind their product and has excellent customer service, this is NOT that company. What trailer hitch doesn’t come with the simple pin that holds the 2” receiver on your truck? This trailer hitch. What “powder coating” chips off before it even arrives? This “powder coating”. To top it all off my order to return process so far has been 27 days. I still can’t get them to send a return label to get them their failed product back. They cannot grasp the fact that they sold a hitch and not a lock, every response is copy/paste about a lock and not the junk hitch they sold. I wouldn’t recommend this product or this company to anyone, unless you hate them.
1 de agosto de 2025
Avaliação não solicitada
Resposta de provenlocks.com
I’m sorry to hear about your frustrating experience. I’ve reviewed all the details, and we sincerely apologize for the misunderstanding regarding the product's features and included items.
We’ll issue a full refund and cover the cost to return the product.
In the future, we recommend reviewing product descriptions thoroughly, and please don’t hesitate to reach out with any questions before making a purchase. As a U.S.-based manufacturer, issues like this directly impact us, and we’re not a large company with the resources to absorb these kinds of costs easily.
Thank you again for your interest in our products.
Product is trash.
Product is trash.. promised a discount on next hitch lock after my trailer was stolen and din honor their deal. Never again…
13 de agosto de 2025
Avaliação não solicitada
Resposta de provenlocks.com
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and certainly want to look into this further.
We have attempted to reach out to you through Trustpilot to gather more information about your order and the discount you mentioned, but we haven’t received a response. Without those details, it’s difficult for us to investigate the situation or correct any misunderstanding.
Please reach out to us directly so we can review your case and do our best to make this right. We’re committed to helping our customers and want to ensure your concerns are properly addressed.
Best regards,
-The Proven Industries Team
Lock didn't work properly
Lock didn't work properly, I was able to open it easily with a trick online. Won't be using; can't trust a lock that an amateur can pick!
9 de agosto de 2025
Avaliação não solicitada
Resposta de provenlocks.com
Thank you for taking the time to post what we believe is false information. It puzzles us that someone would go to such an extent to post a false review based on secondhand information. We wonder if one doesn't ask themselves whether the video created could be based on a desire for clout.
We reviewed your statement and can confirm that we do not even sell products in the UK. This is very disheartening. We can only offer you an invitation to come by our 80,000 sq ft manufacturing facility to get a firsthand experience. We're not sure how often you come to the United States, but if you are ever in the Tampa Bay area, please let us know.
locks do not work
locks do not work, got a bike stolen recently using one of their models. upon further research online, seems like this is a common problem and many of their locks are easily bypassed.
got an email saying the owner responded, what they responded with was this was a false review and the company does not make locks for bikes.
the bike was in storage using the larch lock model from proven industries/proven locks. got an insurance payout for the bike and a police report. gathering from the reponse of this lock company, they should really stop focusing on replying to online critiques, own their mistakes and improve the design of their models.
28 de fevereiro de 2025
Avaliação não solicitada
Resposta de provenlocks.com
Thank you for your efforts. Unfortunately, we do not make locks for bikes. It is disheartening how someone would post false information based on a secondhand clout video. We actually make locks, and we welcome you to come see firsthand and even test the locks for yourself. This is really all we can offer: come form your own first hand opinion versus falling into the clout trap.
Total trash..
Total trash... It took me five second to unlock without the key... People please dont buy it... Please find a better option
1 de agosto de 2025
Avaliação não solicitada
Resposta de provenlocks.com
Thank you for sharing your feedback. We attempted to reach out through Trustpilot to request additional information about your order so we could look into this claim, but we never received a response.
Additionally, your profile indicates you are located in Malaysia, a region where we do not sell or distribute our products. Because of this, we have reason to believe this review may not be based on an actual purchase or firsthand experience.
We always welcome honest, verifiable feedback from real customers, and we are more than willing to address any legitimate concerns. If you do have order details to provide, please contact us directly so we can assist you properly.
Best regards
How they made lock pickers famous?
What does it take to make a lockpicker's yt channel famous? A few texts to his wife.
25 de julho de 2025
Avaliação não solicitada
Resposta de provenlocks.com
Thank you for your comment. While we welcome all feedback, your post appears to reference a false and misleading online narrative that has circulated recently.
It’s unfortunate that misinformation online can create confusion, but we remain focused on what we do best — designing, testing, and manufacturing high-quality security products here in the U.S.
For anyone seeking accurate information, we invite you to contact us directly or visit our Tampa Bay facility to see our work firsthand.
products are useless
1 de maio de 2025
Avaliação não solicitada
Resposta de provenlocks.com
Thank you for your comment, Jay. While we do sell to customers in Canada, your statement doesn’t reference any specific product issue or purchase, which makes it difficult to address meaningfully.
If you’d like to see how our products are designed and tested, we welcome you to visit our 80,000 sq. ft. facility in the Tampa Bay area anytime.
Resposta de provenlocks.com
Thank you for sharing your feedback. We’re sorry to hear about your experience. We reached out through Trustpilot requesting your order details and additional information so we could investigate and assist, but we never received a response.
We are always ready to help resolve any legitimate issues, so please feel free to contact us directly with your order information. We’d be happy to look into this further and provide support.
Best regards
"PROVEN" is a joke
"PROVEN" is a joke. The only thing they have proven is that they dont test their products well
18 de julho de 2025
Avaliação não solicitada
Resposta de provenlocks.com
Thank you for taking the time to post your feelings. We understand how upset you must be to make this effort to post this here after watching a "clout video." We welcome you to come to our 80,000 sq ft manufacturing facility to see firsthand. We actually make locks, while the "clout chaser" cannot; otherwise, they would. Please stop by and get your own firsthand opinion versus falling into a "clout trap."
Best regards
Complete scam company with terrible…
Complete scam company with terrible lock design. Bought 1 of these to protect my boat and someone broke into it and stole it. Now having to deal with police report and theft. Thanks proven lock industries for advertising horrible design. Owner is a scam artist and won't refund or reply back to emails. Stay away from this company.
UPDATE 11/20/2025:
Proven locks is trying to gaslight me into saying I am incorrect and wrong. I have sent multiple messages via emails and social media without any responses. Their response to my review is a clear sign that they do not care about their customers and only care about their online image. I have lost thousands of dollars dealing with my lost boat due to PROVEN LOCKS INCOMPETENCE AND TERRIBLE DESIGN. Stay away from this company and report it to BBB and shit this company down. Horrible horrible company and owner is a liar and a thief. Go and do a simple Google search on proven locks owner fraud scam.
6 de julho de 2025
Avaliação não solicitada
Resposta de provenlocks.com
Thank you for taking the time to leave a review, though we must clarify that the claims in your post are not consistent with any records or verified customer interactions in our system. We have no record of a purchase under your name, nor any communication requesting support or a refund.
We take accusations of fraud and product failure very seriously. However, your statement aligns closely with a recent wave of online misinformation stemming from a YouTube video that misrepresented our products. That video demonstrated a contrived and unrealistic scenario that does not reflect the design, performance, or security testing standards of our locks.
If you are a genuine customer and believe you experienced an issue, we encourage you to reach out to us directly through our verified contact page so we can review your case. Otherwise, we must view this post as part of the ongoing misinformation campaign targeting our company.
We remain committed to transparency and invite anyone to visit our 80,000 sq. ft. facility in Tampa Bay to see our products and processes firsthand.
locks are way too easy to pick
13 de julho de 2025
Avaliação não solicitada
Resposta de provenlocks.com
Thank you for sharing your feedback, Gabriel. We reviewed your profile and noticed you are located in Germany, where we do not sell or distribute our products. Because of this, it’s very disheartening to see a review that appears not to be based on firsthand experience.
We take product security and performance extremely seriously, and we always welcome genuine customer feedback. The best way to understand the engineering and testing behind our locks is to see it in person. We can only offer you an invitation to visit our 80,000 sq ft manufacturing facility. We’re not sure how often you travel to the United States, but if you are ever in the Tampa Bay area, please let us know—we would gladly give you a firsthand experience of our process.
Best regards
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