Awful customer service. Been trying to replace/refund an item they've received back since 4th April. Which they claim they haven't received - proof of delivery states otherwise. Poor service. Updat... Ver mais
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Veja o que dizem as avaliações
I made a purchase PR39449 on April 19 2024 but I still haven't received my item or any response from them or any update from their delivery service. It seems like something is amiss with this company... Ver mais
Our two returns were recently processed after a slight delay as the business was moving warehouse. My daughter was very pleased with the waist clincher she received. My e mails were replied to promptl... Ver mais
A empresa respondeu
I ordered my waist trainer and after a week of waiting didn't receive no correspondence or anything. I wrote them on Sunday and received a response same day apologising for system error and offered me... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
Feel strong and sexy in our high-quality collection of waist trainers and shapewear. Free delivery on all orders within the UK. Over 100000+ satisfied customers.
Informações de contato
Reino Unido
- prowaist.co.uk
As pessoas também visitaram
Pretty good waist trainer- xs fitted me…
Pretty good waist trainer- xs fitted me on the second setting (and I'm not that small) - so they come up big - but I like it!

Resposta da Prowaist
First my order was shipped in the wrong…
First my order was shipped in the wrong address and second it’s not even the item I ordered! Give me my money back!!! 😡😤
Worst experience ever!
Fast delivery
Fast delivery. Great quality material, would definitely recommend!

Resposta da Prowaist
Very good experience
I ordered a waist trainer before I read these reviews, but thankfully, I had no problems at all. Within 24 hours it was with Royal Mail, and I received it in my hands the morning after that. I did check that the product shipped from the UK, which may make a difference. (It's on the product page of the website) The product itself is well made at a very good price, constructed of power mesh and what feels like spiral steel boning. It is designed well for smoothing with minimal discomfort, and the sizing was spot on to their size chart. Very satisfied!

Resposta da Prowaist
Don’t issue refunds I’m owed £150 not…
Don’t issue refunds I’m owed £150 not going to see that again.
worst place ever to get hold of
worst place ever to get hold of. firstly ordered a white corset. was sent a black one. have sent email upon email yet still reply . how do i return. ive tried phoneing countless times. no answer. worst and i mean the worst place ever to get in contact with. im left with something which was their fault and dont know how to return
Highly recommend to avoid.
I’ve placed an order on the 2nd of March and today is now the 17th of March.
The website states that it takes 1-2 days for their products to deliver hence why I bought it. I still have not received anything & when I check the tracking, the courier Parcel2Go still says “Waiting for confirmation from the Courier”
I would personally avoid at all cost now. I contacted them twice and this is all their response “Thank you for reaching out to us. We sincerely apologize for the inconvenience this has caused.
We are checking why you haven't received your order. We will get back to you as quickly as possible.”
They still haven’t got back to me.
Fantastic
I order the prowaist workout band, the delivery was super quick - legit came the next day! The waist trainer itself is super flattering and comfortable to wear under clothing! 100% recommend!

Resposta da Prowaist
Theft
Reading other customers reviews it seems theft is pretty standard for this company.
Returned my items recorded delivery, provided them with proof that they signed for it but they are still not refunding me, we are now on day 9
Disgusting and have already reported them.
Terrible customer service…
Placed an order for a black shapewear for a Christmas party. The item took 5 days to get to me and arrived the day before the party, in nude, not black. I emailed them and asked them to help and heard nothing. I have since emailed them again and heard nothing. Shocking customer service. It appears their answer to a problem is to ignore it. Buyers beware.
This is THEFT
This is THEFT
Replacement order number- PR32826
I did not receive my original order. They have told me that they are sending me a replacement since 12/10/2022.
I have not received anything and they have not been able to provide me with a tracking number upon request.- Clearly they have not sent anything out and don't have any intention of doing so.
They are now ignoring my emails.
I have asked for a refund and no response.
I will never and you should never shop with them.
The website is a SCAM.
I have been wearing my Double Belt…
I have been wearing my Double Belt Waist Trainer 4 for a few weeks now and I am able to see the difference. It is so comfortable and it really helps me with my posture.

Resposta da Prowaist
Horrible customer service
Horrible customer service. Returns portal was down for weeks and inaccessible. Finally emailed just to get a response days later saying I can’t get a refund as it’s been more than 30 days. Super inaccessible, buisness model seems to be just forcing customers to keep their extremely badly sized ill fitting low quality items. Regret giving them my money.
I love this prowaist shaper
I love this prowaist shaper. I wear it all the time, and feel like a million bucks. It's super comfortable, and makes me look great!

Resposta da Prowaist
I have been looking for a product that…
I have been looking for a product that would make me feel more confident in my clothes, and I found it with the PROWAIST Firm Underwear Body Shaper. It has given me the perfect shape without having to wear uncomfortable shapewear all day. It is comfortable enough to wear every day but also provides the support I need when wearing tight clothing.

Resposta da Prowaist
This waist trainer is the perfect thing…
This waist trainer is the perfect thing to get your body back in shape. It's a great way to trim down your stomach and tighten up your waistline. I've been using mine for about 2 weeks now and it has really helped my posture as well!

Resposta da Prowaist
I am so happy with my purchase
I am so happy with my purchase! I was looking for a product to help me get in shape and this has been perfect. It is easy to use and it really helps me tone up.

Resposta da Prowaist
If you have a problem with your product…
If you have a problem with your product this company will ignore any emails or contact you try to make. They will publicly respond to your trustpilot post saying please leave your number and we will contact you but when you do they will ignore you again. Just to make it look like they are doing something.
We had an issue with a product I purchased for my wife, after 4 weeks, they just simply replied saying they only offer a 2 week return policy. I explained no their is issues with the product….silence. Complained about 6 times in writing…..silence.
MAY AS WELL BE A SCAM
I'd like to express that my shapewear…
I'd like to express that my shapewear looks cute🥰 with me😚. I might get another.

Resposta da Prowaist
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