Puddle Ducks Avaliações 

167
O TrustScore é 4 de um total de 5

4,2

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Unclear complaints process. In only 3 months we've had multiple cancelled classes and 5 different teachers. Teachers are hit and miss, some very combative and do not listen to parents One grabbed m... Ver mais

Avaliado com 5 de um total de 5 estrelas

My 6yr old and 3yr old love attending their classes. My 6yr old has done so well in the academy, his confidence in the water is wonderful to watch. The staff really get to know each child as an indivi... Ver mais

Avaliado com 5 de um total de 5 estrelas

My little one started when she was 4 months old, she’s now just turned 1 and absolutely loves her Puddle Ducks swimming lessons! Her confidence has grown so much and her lovely swim teachers have... Ver mais

Avaliado com 5 de um total de 5 estrelas

I've taken my son to swimming lessons since he was just weeks old, and, due to moving, have tried several providers. Puddle Ducks is far and away my favourite - the lessons push children without remov... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Escola de natação
  2. Escola de Natação para Bebês
  3. Classe

Escrito pela empresa

Our highly trained and fully qualified teachers offer baby and toddler swimming lessons that will teach your child to love the water and swim beautifully.


Informações de contato

4,2

Muito Bom

O TrustScore é 4 de um total de 5

167 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 16% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,2

Todas as avaliações

(167)

47 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

The teachers are wonderful

The teachers are wonderful, my son’s swim teacher pay attention to his development and give me detailed review on how he is performing. They are really doing a wonderful job.

30 de abril de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Definitely recommend Puddle Ducks!

My daughter loves her swimming lessons with Puddle Ducks! Her instructor Paula knows the little ones in her class well, understanding their abilities and how to progress them. The communication from Puddle Ducks is brilliant and it is easy to sort courtesy classes if you cannot attend a class. I would definitely recommend their swim school.

24 de abril de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

We Love Puddle Ducks

We have been taking our son since he was 3 months old, he has recently moved up to the Splashers class and his confidence just keeps growing.

This is due to the positive learning experience that is created in every lesson we have. A special mention to Carly of the Chelmsford branch, who has always been a calm and encouraging teacher.

Thank you Puddle Ducks, looking forward our future swimming lessons with you!

26 de abril de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing swim school

My daughter has been with Puddleducks since she was 10 weeks old and we’ve both loved our swimming journey. She is now 3 and her water confidence and swimming ability is amazing! The teachers are fantastic, they go at your child’s pace, the classes are small and really enjoyable. Would definitely recommend!

30 de abril de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

We love Puddle Ducks!

We love Puddle Ducks! My son has had two swimming teachers, Trudie and Mandy since he was 9 weeks old (he is now 10 months). Both Trudie and Mandy are supportive and engaging, and all lessons truly are social, fun and informative. We look forward to swimming days each week! I have learnt so much about personal survival and my son will take this with him forever, not just in the water but on ground too. His confidence and social skills have grown massively in the past few months and it makes us so proud as parents to see. Thank you Trudie and Mandy!

28 de abril de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Highly recommend…

We have been attending Puddleducks at Stratford Manor for nearly 18months with our son and he is so confident in the water. The teachers we have had have been amazing, Ruth & Jo have been incredible and supportive. Highly recommend to anyone wanting to get their little ones water confident and have fun!

12 de abril de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very friendly staff who are flexible…

Very friendly staff who are flexible and accommodating of little one’s needs. Office staff are tremendously helpful, and being able to skip sessions and arrange additional sessions is a real bonus!

17 de fevereiro de 2026
Avaliação não solicitada
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Resposta da Puddle Ducks

Thanks for the great feedback! We’re really happy you found the team helpful and the session flexibility useful 😊

Avaliado com 1 de um total de 5 estrelas

Do not buy in to the lies on their page

Do not buy in to the lies on their page
This class is not suitable for beginners. They say they will tailor the experience to your child's level, but is is a set program. Also they don't care if your child is not a swimmer yet. My son has lost all confidence and afraid of water now.

1 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

The swimming lessons are really good…

The swimming lessons are really good and our son enjoyed them for the short time we attended them. However when our circumstances changed and we decided to stop going to the classes, we were charged for two more lessons we couldn't attend due to their 30 day cancellation policy. Despite the good experience with the classes this left a bad impression of the company, as just money grabbing. A shame, as otherwise we had a good experience, frustrating that they have such a policy in place for a children's swimming lesson, it just seems wrong.

4 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

We love our swimming lessons

We love our swimming lessons! Donna is amazing with my son. Plus she's super friendly and knowledgeable, I feel very confident in the water with my Son.

4 de fevereiro de 2026
Avaliação não solicitada
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Resposta da Puddle Ducks

Thank you for your feedback. We’re pleased to hear you were happy with your experience.

Avaliado com 5 de um total de 5 estrelas

Lovely friendly classes

We have been attending for 6 months and love Puddleducks. Callie is super friendly and engaging, there is always a welcome at reception too. The pool and changing rooms are very clean and warm at Knights Lodge. My little one is now very confident in the water and looks foward to his sessions.

2 de fevereiro de 2026
Avaliação não solicitada
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Resposta da Puddle Ducks

Thanks so much for the lovely review! We’re so pleased your little one is enjoying the lessons and looking forward to every session 😊

Avaliado com 5 de um total de 5 estrelas

Absolutely brilliant

Absolutely brilliant. My son has a make teacher who seems very experienced and is fantastic teacher, he seems to get the most out of the children every time and my child responds very well to his teaching style. I’ll definitely recommend these classes to anyone.

31 de janeiro de 2026
Avaliação não solicitada
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Resposta da Puddle Ducks

Thank you so much for your wonderful feedback. We’re thrilled to hear that your son is enjoying his lessons and responding so well to his teacher. Your recommendation means a lot to us!

Avaliado com 3 de um total de 5 estrelas

I took my son to puddleducks in Spondon…

I took my son to puddleducks in Spondon as soon as he was old enough. The teacher was lovely and seemed experienced. However I found the classes very expensive and I think the pool was a bit cold for my baby.

4 de agosto de 2025
Avaliação não solicitada
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Resposta da Puddle Ducks

Thank you for your review. We’re glad you found the teacher experienced and lovely, and we appreciate your feedback regarding pricing and the pool temperature.

Avaliado com 5 de um total de 5 estrelas

100% would recommend, time and again!

I've taken my son to swimming lessons since he was just weeks old, and, due to moving, have tried several providers. Puddle Ducks is far and away my favourite - the lessons push children without removing the fun, they're packed full of activities without being rushed, and the teachers take the time to know each child thoroughly. I truly cannot recommend them enough - I just wish I'd have found them sooner. Brilliant. If you're considering booking, I promise you won't regret it!

30 de novembro de 2025
Avaliação não solicitada
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Resposta da Puddle Ducks

Thanks for the lovely feedback! It’s great to hear you had such a positive experience.

Avaliado com 3 de um total de 5 estrelas

Expensive and some annoyances but worth it

We really wanted our baby to start swimming as soon as possible and there are a number of companies locally (Oxfordshire) at the same (high) price bracket. We chose Puddleducks when he was around 4 months because the pool was closest at a local hotel. The instructors have all been amazing, and we really enjoy it. He still goes at 2 years old - though we probably could have paid our mortgage off with the amount we've spent! Unfortunately we often get messages very last minute to say lessons are cancelled - for example 2 of the last 4 have been cancelled. This is NOT strictly Puddleducks fault as it's because the pool has "not met the standards for the day" but remains extremely frustrating when you're looking forward to it and have to change plans for the day. Once or twice we've not even seen the message in time. But Puddleducks then have the cheek to say they have given you a "courtesy lesson" because of this. This is not a "courtesy" - this is the lesson owed that you have already paid for which THEY cancelled. You get a limited time to book this "courtesy" and it can be tricky to find a class that fits with work etc. and they are only release a week ahead. There has been a recent new manager lately and I think we were told me would just get our money back instead, which is preferable. However we have also had numerous messages about their payment system and I think there's been a glitch - we have had an apology but the messages continue. I have had to update the card details repeatedly. But none of this puts us off. We still go and his little face when he gets in the pool makes it worth it!

7 de novembro de 2025
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

We are loving the classes

We are loving the classes! Head office were so helpful with getting us started, and the classes are so much fun for my 6month old boy. Definitely recommend!
Only criticism would be that there are no baby changing facilities in the changing room.

3 de novembro de 2025
Avaliação não solicitada
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Resposta da Puddle Ducks

Thank you for your lovely review and recommendation! We’re so pleased you and your little boy are enjoying the classes and that our head office team helped get you started. Thank you also for your feedback about the changing facilities—we really value comments like this and will share it with the pool team.

Avaliado com 5 de um total de 5 estrelas

We love puddle ducks

We love puddle ducks! We have been going since my now 15 month old was 3 months old and we couldn’t recommend it enough! We swim with north West Midlands and all the swim teachers we have had and all the office staff have been amazing! Big shout out to Gemma who is definitly my daughter favourite!

2 de novembro de 2025
Avaliação não solicitada
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Resposta da Puddle Ducks

Thanks so much for your kind words! We’re delighted you enjoyed your experience with us 😊

Avaliado com 5 de um total de 5 estrelas

Fun classes with 360 skills

We attend the Strathmore installations and we love it. Our teacher Andy is super fun, patient and focuses in giving each kid the attention they need. my little one is learning these paramount life skills while having fun! We totally recommend Puddle Ducks

19 de outubro de 2025
Avaliação não solicitada
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Resposta da Puddle Ducks

Thanks so much for your kind words! We’re delighted you enjoyed your experience with us 😊

Avaliado com 5 de um total de 5 estrelas

Absolutely loves it

Lily absolutely loves it! she is only 6 weeks old now and we have been twice both times with Diana as the teacher and she has been so patient with me as holding a wiggly little baby is hard. I cant wait to watch Lily's swimming skills to improve and watch her grow into a water baby!

12 de outubro de 2025
Avaliação não solicitada
logotipo da Puddle Ducks

Resposta da Puddle Ducks

Thanks for the lovely feedback! It’s great to hear you had such a positive experience.

Avaliado com 4 de um total de 5 estrelas

Great Swimming Class for Babies — Just Needs Better Changing Area

I recently attended the baby swimming class with my 4-month-old daughter, and overall, it was a wonderful experience. From the moment we arrived, I felt very well taken care of — both the lady who welcomed us and the instructor were extremely professional, friendly, and attentive.

The class itself was amazing! My daughter and I enjoyed our first day so much — it was fun, engaging, and made us both feel very comfortable in the water.

However, the only downside for me was the changing area. It’s really small, with only two changing beds and very little space or privacy for parents to change as well. There’s also just one bathroom with a mat on the floor to change your baby, which isn’t very practical.

Considering the price we pay for the classes, I think it would be fair to expect a bit more space and comfort in the changing facilities.

14 de outubro de 2025
Avaliação não solicitada

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