Unclear complaints process. In only 3 months we've had multiple cancelled classes and 5 different teachers. Teachers are hit and miss, some very combative and do not listen to parents One grabbed m... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
My 6yr old and 3yr old love attending their classes. My 6yr old has done so well in the academy, his confidence in the water is wonderful to watch. The staff really get to know each child as an indivi... Ver mais
My little one started when she was 4 months old, she’s now just turned 1 and absolutely loves her Puddle Ducks swimming lessons! Her confidence has grown so much and her lovely swim teachers have... Ver mais
I've taken my son to swimming lessons since he was just weeks old, and, due to moving, have tried several providers. Puddle Ducks is far and away my favourite - the lessons push children without remov... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Our highly trained and fully qualified teachers offer baby and toddler swimming lessons that will teach your child to love the water and swim beautifully.
Informações de contato
Twemlow Lane, CW4 8DT, Crewe, Reino Unido
- marketing@puddleducks.com
- puddleducks.com
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 16% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Fantastic swimming classes
I’ve been taking my son to puddleducks since he was 12 weeks old (he’s now 13 months) and it’s been brilliant. Theresa has been so accommodating, supportive and mindful no matter what mood he’s in or what stage he’s at and the classes are lovely and relatively small sized so not at all overwhelming. Couldn’t recommend it more to any new parents!!

Resposta da Puddle Ducks
Sam teaches my son at the Keelmans Way…
Sam teaches my son at the Keelmans Way Hebburn. She is a fantastic teacher, she's patient and my son has come so far and loves to attend his lessons.
He loves his swimming lessons with Sam.

Resposta da Puddle Ducks
Couldn't recommend Puddleducks enough!!
Puddle ducks are absolutely amazing!! I couldn't recommend them enough.
My son was previously in local leisure centre lessons for a year before I moved to Puddle ducks and in that year I seen no progress whatsoever.
Within 4 lessons with puddle ducks I could see huge progress and my son now loves his swimming lessons.
The teachers are amazing, special shout out to Carly, Ella and Rachel. Carly is absolutely wonderful, she knows exactly how to work with each individual child and I can't thank her enough for how far she's brought my son on in the last 6 months.
The lessons are quite expensive but its really a case of, you get what you pay for and it's totally worth it.
Thanks Puddleducks!
Amazing team! Puddle Ducks-Cardiff
An amazing team that offers amazing swimming lessons. My son didn't settle immediately. I am grateful to Helen, Rob, and Suzi for their patience and amazing skills, which helped my son settle, and he is doing really well now. We are really grateful to all the teachers in Puddle Ducks. I wish them all the best; you are just amazing!!!
10/10 for Claire
Claire at holiday inn Filton is great. She’s always very encouraging and packs lots into every class. My daughter doesn’t stop smiling

Resposta da Puddle Ducks
Essential life skill
Our little boy has come on leaps and bounds since starting lessons a few months ago. Learning to swim is such an essential life skill - Im so pleased with how well he is learning and that the focus is on learning without armbands or those flotation vests - much safer as they wouldn’t have those if they were to fall in somewhere!

Resposta da Puddle Ducks
Puddleducks wonderful teachers
This is a joint vote for Laura and Abby who run the Level 1 swim academy lesson on a Wednesday night at Stonar! They are both wonderful with all of the children in their group, regardless of the children’s ability or character. They are kind and caring and allow time for each child to develop their individual swimming targets. They work so well as a team and make it look so easy teaching children in the water! Thank you both, Isla talks about you both so fondly!

Resposta da Puddle Ducks
Can’t recommend them enough
Can’t recommend them enough, my child has gone from not being confident to knowing how to swim

Resposta da Puddle Ducks
Wonderful classes
Vikki is so passionate about teaching and she has made us feel so comfortable with taking Katie swimming. We can already see an improvement in Katie's swimming. She's also just a super friendly person who we genuinely enjoy talking to after lessons too! Her swimming lessons are the highlight of our week. To be honest we signed up for a free trial and planned to only to do that, but Vikki's enthusiasm has meant we have stayed on!

Resposta da Puddle Ducks
Great water confidence for babies
We've been swimming with Puddle ducks in Derby for the last 4 months, since my daughter was 2 months old. She loves it. At 2 months she was very colicy and cried at pretty much everything except her swimming lessons. And we always get a good long nap afterwards. Our teacher Lou is fantastic, it's the highlight of my daughter's week.
The online login is great for managing classes and the ability to cancel a class due to holidays or illness and book a courtesy class is great.

Resposta da Puddle Ducks
Quality teaching with great results!
We've been to other swimming groups and the quality of the teaching has not been as good as puddleducks. Very pleased with the progress my little one has made in a short space of time.

Resposta da Puddle Ducks
Vague terms and conditions
I have no complaints about the lessons, the facilities are good and staff are nice – however Puddle Ducks set you up on a recurring payment plan without your agreement.
I block booked 10 lessons and paid for this in advance, upon doing so received an email which states “Subsequently we take monthly payments” – considering the agreement was to purchase 10 lessons only, the above sentence is assumed to be based on IF I want / agree to further classes. The less vague wording of this is within a hyperlink on the email – “All customers are automatically signed up to Monthly Payments”.
Who really expects to have to delve into this level of detail when you’ve followed the route of buying a set amount of lessons, sending a hyperlink in an email does not mean I agree to something.
If you miss a class and want to rebook you have to be on a recurring payment schedule, leaving a very small windows of opportunity to do this if you don’t intend on being a long term customer.
Why do kids swimming lessons have to have such strange tactics…
Swimming lessons in Middlesbrough
My little one has been swimming with Puddle Ducks since she was 3 months. Now nearly 12 months her confidence in and her love for the water is amazing! She loves her weekly classes.
Lovely, knowledgeable instructors. Classes adapted to little ones needs.
Would definitely recommend.

Resposta da Puddle Ducks
6 months of lessons
My son has been in puddle ducks since he turned 2. I was worried I had left it to late to get his use to the pool and being around water safely. With his teacher Anne’s guidance and friendly approach he’s a confident boy in the water and knows how to safely enter and exit the water, holding onto the side and not letting go. He loves going to his puddle duck lessons and is so excited when we pull up outside. All within 6 months of lessons I feel confident taking him to a swimming pool on my own.

Resposta da Puddle Ducks
Great Swimming Lessons in Northwich
Been taking my son to Puddleducks then Swim Academy at Baron's Quay in Northwich for 9 months now and it's been brilliant for him. I really like their approach to learning to swim (no body-worn buoyancy aids) and all the teachers we've met are friendly and firm. The private facility they have at Baron's Quay is exceptional - always clean and tidy, even if the changing rooms are very warm (perfect if you have a baby but less welcome when you're a middle-aged woman!)

Resposta da Puddle Ducks
Best teachers!
The teachers are really kind and patient with parents and kids 👌👌

Resposta da Puddle Ducks
Amazing teachers!
Teddy has been attending Puddle ducks in Gee Cross since he was 12 months. He is now 20 months and his confidence in the water is amazing to see! Jo and Nicole have been amazing Teachers and Teddy is always so happy to see them!
I feel better knowing that Teddy is learning skills that could one day be life saving in the water.
I wouldn't take him anywhere else!

Resposta da Puddle Ducks
Thanks puddle ducks for everything
We have had the best experience with puddle ducks. I enrolled my little boy after covid when he was 5 months old. He is now almost 4 and has an abundance of confidence in the water. Every lesson, you and your little one are taught little sayings, words, phrases and then it all comes together and you just watch them flourish! Even things like turning to climb into the water using "turn, turn, turn" we implemented into our daily lives too. We had Mark from a young age and he was brilliant. Always a smile on his face and so great with the kids! We have had Nicky for our lessons in ormskirk for most of the time. Wow, what a instructor. Henry can now swim with his face under the water for 7 seconds, coming up to take breaths and diving down for objects. It makes me so unbelievably happy to see. We have unfortunately had to move from puddle ducks as Henry moved up a skill set and the times and days no longer suited us. I will be sad to leave puddle ducks and I thank you for everything you have done to help us in the water.

Resposta da Puddle Ducks
We Love Puddle Ducks
We’ve been part of the PD family for over 6 years. My youngest daughter started at 8 weeks and my eldest joined swim academy at age 4. Both girls have loved every minute of their lessons and have now become confident swimmers that are safe in the water. This was all I wanted- I wouldn’t want them to have lessons anywhere else. What I didn’t expect was that I would end up training to be a Puddle Ducks baby and pre-school teacher myself. My happy place is in the water I loved being able to support other families build the confidence that my own children were developing. Helen has been a consistent part of our journey as swimmers and for me as a teacher, she’s ha d lovely relationship with both girls and our whole family- we’ll miss her! We’ve been lucky to build bonds with a number of teachers and awesome poolside assistants, big love to Liz, Verity, Nic, Louise, Abby, and Laila. Special thanks to Faye and the back office team, Lindsey and Jo for making everything run smoothly!

Resposta da Puddle Ducks
Fantastic!
We have had a fantastic experience with Puddle Ducks for our first daughters swimming lessons. Friendly, well-trained and informative staff. Overall a very enjoyable experience :)

Resposta da Puddle Ducks
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.







