pupring.com Avaliações 

444
•
O TrustScore é 4 de um total de 5

4,2

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Veja o que dizem as avaliações

Avaliado com 4 de um total de 5 estrelas

I bought 2 sets of 2 pendants for my daughters’ birthdays with their cats’ pictures on them. The cats’ faces look amazing and they are very recognizable! I was expecting the pendants to be a little... Ver mais

Avaliado com 1 de um total de 5 estrelas

Ordered well before deadline to receive for Christmas. It didn't leave the facility until 12/27 and as of 12/31 has still not arrived. Estimated delivery is 1/5/26. Support is blaming shipping delays... Ver mais

Avaliado com 5 de um total de 5 estrelas

I have ordered and been gifted a total of 7 puprings and I couldn’t be happier! They email updates from receiving your order to the name of the artist who will make your order to the completion t... Ver mais

Avaliado com 5 de um total de 5 estrelas

PupRing completely exceeded my expectations! Even with my dog having so much hair, their artists captured his image perfectly; it’s honestly incredible how detailed and accurate it is. The jewelry... Ver mais

Detalhes da empresa

Escrito pela empresa

At PupRing we design, create, and sell customized jewelry to pet owners! Since March of 2020, our signature "PupRing" is what started everything off by allowing customers to engrave their pets' names into a solid sterling silver ring and take their best friends everywhere they go. We have 15+ products that go from necklaces, rings, bracelets, earrings, keychains, pet ID tags, and more.


Informações de contato

4,2

Muito Bom

O TrustScore é 4 de um total de 5

444 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 17% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,2

Todas as avaliações

(444)

186 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Not shipped

Not shipped

They sent me an email clarifying my order and I haven’t heard back since I replied I need the gift by Friday and it was supposed to be here two days ago they said they need confirmation and I sent that 1 week ago when they emailed me now they are just using it as an excuse

8 de dezembro de 2025
Avaliação não solicitada
logotipo da pupring.com

Resposta da pupring.com

Hi Kyran,

I’m so sorry for the delay, I just checked, and our crafting team has been waiting for a confirmation from you because the photo you sent includes multiple pets, but each pendant can only feature one. We’re unable to move forward until we know which pet you’d like engraved.

Please reply to our email or message us at support@pupring.com
with your choice, and we’ll get your order moving right away. I know you need this urgently, and we’ll do everything we can to help.

— PupRing Customer Care Team

Avaliado com 1 de um total de 5 estrelas

Would give zero stars if I could

*Edit: Still zero response from PupRing after 72 hours and multiple emails. Stay far away from this company, god forbid you decide to cancel your order…they WILL NOT work with you to do so, even though their policy states, “cancel within 24 hours for a full refund”.*Would give zero stars if I could. I placed an order yesterday evening. About 20 minutes later, I second guessed my purchase. Fortunately, I’d read their cancellation policy. From what I read, if you cancel within 24 hours of placing the order…they’ll fully refund you. So I contacted them, and told them I wanted to cancel the order. They emailed me back before 5 AM (random), and said they were sorry to hear I was cancelling, asked why, and then…get this. Told me they had reached out to the warehouse about it to make sure they hadn’t started processing the order yet. I lit them up in my reply back to them, and as of 8 PM today, haven’t heard anything back from them. So be warned about their cancellation policy. They seem hell bent on never actually refunding anyone’s money ever, even when their cancellation policy plainly reads, “if you cancel within 24 hours we’ll refund you”. Based on their reply to me, that policy seems to actually be, “if you email us within 24 hours we’ll passively attempt to contact our warehouse, then when we “confirm” the order is already in process…we’ll notify you we can’t refund you because it’s too late. Despicable way to operate your cancellation policy.

3 de dezembro de 2025
Avaliação não solicitada
logotipo da pupring.com

Resposta da pupring.com

Hi Matt,

I’m so sorry for the delay. If we haven’t responded yet, it’s because we’re currently experiencing a very high volume of messages, but we will absolutely get back to you as soon as possible.

We truly never want our customers to feel ignored or misled. Your feedback is important, and we’ll make sure your case is reviewed properly. If you need to share anything else in the meantime, please feel free to leave us another message so we can assist you as soon as we’re able.

Thank you again for your patience, and I’m very sorry for the inconvenience.

Best regards,
PupRing Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Great Birthday Gift

Great product! Made my friend very happy on their birthday. Customer support were extremely helpful when I accidentally gave them the wrong shipping address. They also kept me updated throughout the whole process. I highly recommend.

30 de outubro de 2025
Avaliação não solicitada
logotipo da pupring.com

Resposta da pupring.com

Hi Luke. Thank you so much for your kind words! We’re thrilled to hear that your gift made your friend’s birthday extra special ❤️

We’re also glad we could help quickly with the shipping address and keep you updated throughout the process, making everything smooth and stress-free is always our goal.

We truly appreciate your recommendation and your support!

Best regards,
PupRing Customer Care Team

Avaliado com 5 de um total de 5 estrelas

The product is outstanding

The product is outstanding! Thank you!

20 de outubro de 2025
Avaliação não solicitada
logotipo da pupring.com

Resposta da pupring.com

Hi Devin. Thanks for taking the time and leaving us an amazing review. We are happy to hear you found our product outstanding!

Avaliado com 5 de um total de 5 estrelas

15/10 customer service

Even though I messed up my order they were able to help me with everything and make sure i got what i needed. they were extremely quick and thorough with their responses. their customer service is 10/10

22 de outubro de 2025
Avaliação não solicitada
logotipo da pupring.com

Resposta da pupring.com

Hi Jacob. Thank you so much for taking the time and sharing your experience with us. We are so happy to hear that we were able to help you and we really hope that your PupRing items bring you joy and exceed your expectations. We are here whenever you need us again. Best, PupRing Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Great service!

The team at pupring was super responsive and kept me updated throughout the entire process of my order. The jewelry was beautiful when it arrived and perfectly captures our pets.

18 de outubro de 2025
Avaliação não solicitada
logotipo da pupring.com

Resposta da pupring.com

Hi Fritz, thank you so much for your wonderful review! We’re so happy to hear you loved the jewelry and that our team kept you updated along the way. It means a lot to know your piece beautifully captures your pets! Best regards, PupRing Customer Care Team

Avaliado com 5 de um total de 5 estrelas

This is my new favorite piece of…

This is my new favorite piece of jewelry! It means so much to me and I love showing it to everyone.

15 de outubro de 2025
Avaliação não solicitada
logotipo da pupring.com

Resposta da pupring.com

Hi Taylor! We’re so happy to hear that your new piece means so much to you, thank you for sharing that with us! Enjoy wearing it and keeping those memories close. Best, PupRing Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Lovely custom charm and necklace

They were wonderful when I ordered two of the same dog and one wasn’t the same as the other and they quickly redid the second charm.
Very easy to communicate with and fast resolve.
This is the fourth charm I have ordered, I love them.

20 de outubro de 2025
Avaliação não solicitada
logotipo da pupring.com

Resposta da pupring.com

Hi Sheryl, thank you so much for your kind words and continued support! We’re so glad our team could make things right quickly and that you love your charms. It means the world to us! Best regards, PupRing Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Beautiful necklace

I ordered two custom PupRings, one for Lilly and one for Enzo, and they turned out absolutely perfect. The detail in each piece is amazing; they captured both of their little faces so well that it honestly feels like I’m carrying them with me everywhere I go. You can tell the craftsmanship and care behind each ring. They’re beautiful, personal, and truly meaningful.

The packaging was thoughtful, communication was great, and everything arrived just as I hoped. I wear them every day, and people constantly ask where I got them. PupRing did such a wonderful job turning something simple into something that really celebrates the bond we have with our dogs. I couldn’t recommend them more. These pieces mean the world to me.

20 de outubro de 2025
Avaliação não solicitada
logotipo da pupring.com

Resposta da pupring.com

Thank you so much for sharing this, we’re so happy you love your rings! It means a lot to know they capture Lilly and Enzo so perfectly.
Best, PupRing Customer Care Team

Avaliado com 5 de um total de 5 estrelas

My bff is going to love them

My bff is going to love them. Great deal and really nice quality.

16 de outubro de 2025
Avaliação não solicitada
logotipo da pupring.com

Resposta da pupring.com

Hi Melissa. Thanks for your support! I'm sure your bff is going to love them two, they are truly special pieces made with love. Best, PupRing Customer Care Team

Avaliado com 5 de um total de 5 estrelas

I am so impressed

I am so impressed. Communication was fantastic. The two pieces I received are beautiful!! The precise attention to details, are wonderful. I purchased these as gifts, and Bailey’s owners are so happy!! Thank you so very much.

30 de setembro de 2025
Avaliação não solicitada
logotipo da pupring.com

Resposta da pupring.com

Hi Dorothy. Thank you so much for the feedback and taking the time to share your experience. We love hearing that you found the pieces beautiful and that the owners loved them too! We are always working on becoming better and better for customers like you. Best, PupRing Customer Care Team

Avaliado com 4 de um total de 5 estrelas

Came out looking good

Came out looking good, but a little difficult to make out dog print. That maybe because of picture that I used though so overall I'm satisfied and it will make a great gift for my husband and brother in law. We lost our boxer. Ahkrin just a few weeks ago and it's hit us really hard. Thank you for this memory piece.

17 de outubro de 2025
Avaliação não solicitada
logotipo da pupring.com

Resposta da pupring.com

Hi Kristi. Thank you so much for sharing your experience and kind words! We’re truly sorry for your loss of Ahkrin, we know how deeply that pain can be felt. Your feedback helps us improve, and we’re honored that this necklace will serve as a special keepsake for your family.
Best, PupRing Customer Care Team.

Avaliado com 5 de um total de 5 estrelas

Pulguita ♡

Loosing my dog to old age has been difficult on me and my family. Purchasing these necklaces and bracelets i was kinda nervous that it wouldn't look like my dog. But once I received it, it brought so much joy to me and my little sister now we get to carry a little something of our dog along with us.
Thank you so much to pupring for creating such a wonderful necklaces and bracelet.

13 de outubro de 2025
Avaliação não solicitada
logotipo da pupring.com

Resposta da pupring.com

Hi Noemy,

Thank you so much for sharing your story 💙🐾 We’re truly sorry for your loss, but it means a lot to know your pieces brought comfort and joy to you and your sister. We’re honored to help you keep Pulguita’s memory close always.

Best,
PupRing Customer Care Team

Avaliado com 5 de um total de 5 estrelas

This is absolutely beautiful

This is absolutely beautiful. My dog passed away less than a month ago and I have been struggling mentally. This necklace and ring really helps me. The engraving look exactly like the picture I sent and it just makes my heart happy. Thank you ♥️

16 de outubro de 2025
Avaliação não solicitada
logotipo da pupring.com

Resposta da pupring.com

Dear Isamar. Thanks for sharing this with us, we are deeply sorry about your loss. We are glad our pieces could bring a bit comfort and keep your sweet angel close. Best for you, PupRing Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Real artists, real talent

They are extremely talented and are providing something valuable. Every single piece is one of one by nature. My girl will love it!

14 de outubro de 2025
Avaliação não solicitada
logotipo da pupring.com

Resposta da pupring.com

Hey Matthew. Thank you so much for your thoughtful words! We're so happy you appreciate the work and uniqueness behind each piece. And yes, hopefully your girl is going to love it 💙🐾 Best, PupRing Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Recently passed pet

I purchased this necklace and keychain to memorialize my recently passed dog. I have been missing him dearly and wanted to have something with me at all times! These items are amazing and look so beautiful!

11 de outubro de 2025
Avaliação não solicitada
logotipo da pupring.com

Resposta da pupring.com

Hi Melissa. Thank you so much for the love! We’re truly honored to be part of such a special thing. I'm sure no matter what, your angel's spirit will always be with you. Sending you all the love and support. Best, PupRing Customer Care Team

Avaliado com 5 de um total de 5 estrelas

The image of my dog is very realistic

The image of my dog is very realistic, it’s like looking at her. Beautiful!

9 de outubro de 2025
Avaliação não solicitada
logotipo da pupring.com

Resposta da pupring.com

Hi there, thank you so much for your amazing feedback! We love to hear you found it realistic, that's what we aim for when doing special personalized pieces. Wishing you the best, PupRing Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Love my rings

Love my rings. Super quick, and beautiful product. It allows me to keep my baby close now that he is gone.

7 de outubro de 2025
Avaliação não solicitada
logotipo da pupring.com

Resposta da pupring.com

Hey Saige, thanks for the lovely feedback! I'm so happy to hear you loved your rings, that's all we want to hear! I'm sorry to hear about your sweet angel, but you are right, he will always be with you by heart <3 Thanks again for trusting us with something so special. Best, PupRing Customer Care Team

Avaliado com 5 de um total de 5 estrelas

10/10 customer service

Pupring was amazing. Not only was the end product beautiful but I had a couple issues. They were quick and responsive and very fair. I will be purchasing again.

25 de setembro de 2025
Avaliação não solicitada
logotipo da pupring.com

Resposta da pupring.com

Hey there, thanks for your amazing review! I'm so glad we were able to resolve the issue and give you a good experience regardless. We'll be here waiting for your next order! Wishing you the best, PupRing Customer Care Family

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