Purr & Mutt Avaliações 

2.403
•
O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

First class! Super simple to upload your photos, pick your character and leave it to the experts at Purr &Mutt. I’m super happy with my 9 year old chocolate lab Cookies pet portrait. He’s immortalise... Ver mais

Avaliado com 1 de um total de 5 estrelas

We are quite disappointed with this picture. We purchased a pet portrait years ago that we were absolutely thrilled with. Before printing it, your company sent us a proof to review- it was excell... Ver mais

Avaliado com 5 de um total de 5 estrelas

Very happy with my experience with purr and mutt Had been gifted a portrait of my own dog a few years ago and loved it so decided to get one for my parents of their little prince Delivery got lost... Ver mais

Avaliado com 5 de um total de 5 estrelas

Absolutely wonderful customer service. Despite my not being able to take a great picture of my cat, they managed to (yet again) produce a gorgeous portrait. This is my second time ordering from them... Ver mais

Detalhes da empresa

  1. Serviços Empresariais

Escrito pela empresa

Choose your favourite design, upload a photo and our artists will turn your pet into a piece of art fit for any gallery.


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 80% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,4

Todas as avaliações

(2.403)

84 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

GRAB A COFFEE AND READ WHY YOU SHOULD AVOID

AVOID AT ALL COSTS!!! Placed order middle of November and still waiting!!!!! Portrait was for 3 dogs. Just a plain portrait nothing complicated. However first review came back and it was awful so sent reply back with changes needed to be made which would require new photo. So paid the extra fee and sent back.

We then received THE SAME PREVIEW as before!!! Back and asked if that was ok???!!! I was confused. So I wrote back again the changes required and attached the photos needed and explained they had already sent this preview.

Next preview.........WAS STILL THE SAME PREVIEW!!!! This happened three times in total!!! By which time I lost it and sent a very strongly worded email. By now the race is on to get by Xmas as it was a present. In reply to my email we had an apology and that it would be rectified etc. so we waited. ........and waited..........and waited for ten days and heard nothing!! So by that time I was upset, angry and a whole host of other emotions!!!
I'd paid £113 for a Xmas gift and as it stood was empty handed a few days before Xmas.
So I sent another email. Again not very friendly but to the point. We received a preview back almost instantly. We also received an apology and an offer of compensation.

Sadly yet again they have not acted on one of the changes I asked so it is not ready still so it won't be here for Xmas. I'm gutted. Devastated. Will I be back? Not a chance!!!!!

17 de dezembro de 2025
Avaliação não solicitada
logotipo da Purr & Mutt

Resposta da Purr & Mutt

Hi there,

We’re genuinely sorry for the experience you had. What you described is not acceptable, and not our usual standard of service.

We are happy to see that your design has now been fully approved, the portrait has been printed, and it has been dispatched on a DHL express service. Based on the courier timeline, it should still arrive in time for Christmas.

We’ve since reviewed what went wrong internally to prevent this from happening again.

We appreciate you giving us the chance to finally put this right, and we’re sorry it took so long to get there.

Thanks,
The Purr & Mutt Team

Avaliado com 5 de um total de 5 estrelas

The picture i received is amazing

The picture i received is amazing, i was kept updated through out the whole process. If they feel the pic you send isnt suitable the ask you for another and not just go ahead. The price for the prints are good and i cant wait to give it as a christmas present, the recipient will love it. Would highly reccomend a look at this site. Thanks again.

21 de novembro de 2025
Avaliado com 5 de um total de 5 estrelas

Delightful experience

Delightful experience! I purchased this portrait as a surprise Christmas gift for my son's girlfriend. I think that she will love it! Purr & Mutt's service was quick and they kept me updated each step of the way. We ended up with a quality product that will bring smiles for years.

21 de novembro de 2025
Avaliado com 5 de um total de 5 estrelas

Excellent present, fabulous product- and outstanding service

I ordered a Queen Victoria–style portrait from Purr & Mutt for my friend’s birthday, featuring her cat Maya (who already thinks she runs the household). This is my second purchase and the finished piece is again absolutely brilliant!

Maya looks every inch the regal monarch she believes she is: the detailed Victorian attire, the elegant pose, and those unmistakable “I rule this kingdom” eyes. The quality is gorgeous, rich colours, sharp detail, and a perfect blend of humour and sophistication.

My friend LOVED it, and Maya’s ego has grown to historic proportions. The whole process was smooth, quick, and genuinely fun. If you’re looking for a gift that’s personal, stylish, and guaranteed to make someone smile, a Purr & Mutt royal portrait is completely spot on.

Long live Queen Maya. 👑🐾

15 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fast turnaround time (UK)

Fast turnaround time, quick response time to queries.

I made an error in my purchase which was swiftly corrected, and other questions I had were answered within 2 days. Once the process was finalised it only took 2-4 days for my order to arrive, and it was packed well to protect the portraits.

17 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Love our print

Love our print. Send our image and really easy process. Sent us a draft to check before proceeding. Was a present that went down a treat.

25 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Although I had a couple of issues in…

Although I had a couple of issues in terms of which photo was suitable, it was very quickly resolved and I could not be happier with the end result.

Sadly, although our beloved hound is no longer with us, he will now have a permanent place in our home.

Such a professional job and looks so much like him!

24 de novembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Dissapointing waste of money…

I'm sorry to have to upset the apple cart. But when my order arrived I was so disappointed. For a start it wasn't packed very well and the cardboard envelope was torn at the edge. Also one piece of flimsy black tissue sort of wrapped around it. The frame was of the cheapest possible with gaps on two corners. I don't consider the printing to be of the highest quality either. As I bought this as a gift I'm afraid I've wasted my money I could not possibly hand this over, it would be an insult.

21 de novembro de 2025
Avaliação não solicitada
logotipo da Purr & Mutt

Resposta da Purr & Mutt

Thanks for taking the time to leave a review. I’m really sorry to hear the parcel reached you in poor condition. We print every portrait on gallery-grade paper using archival inks, and use solid wood frames, so what you’re describing isn’t the standard we work to.

We would be happy to replace the full order for you. Just get in touch with our support team and we’ll sort a new one straight away.

Thanks
The Purr & Mutt Team

Avaliado com 5 de um total de 5 estrelas

My Nobles.

Very simple to upload a decent photo and the communication was very good.

I am absolutely delighted with my picture and a nice touch it having a velvet texture too. My 3 kids are in one great pic together which wouldn't happen in real life. It makes me laugh every time I look at it and it is 100% them. Thank you 🐾

30 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The website was easy to follow

The website was easy to follow. They sent me the picture to preview before sending it to me. They did a wonderful job! I absolutely love and adore the picture. Our little boy is the King of our house and he knows it! The picture came out showing his confidence! I would definitely do it all over again!

3 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

First class…

Easy to browse and choose what you want. Contact is first class to keep you informed. Well packaged when arrived. I can’t fault this experience so would recommend

13 de novembro de 2025
Avaliação não solicitada

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