Purr & Mutt Avaliações 

2.403
•
O TrustScore é 4.5 de um total de 5

4,4

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

First class! Super simple to upload your photos, pick your character and leave it to the experts at Purr &Mutt. I’m super happy with my 9 year old chocolate lab Cookies pet portrait. He’s immortalise... Ver mais

Avaliado com 1 de um total de 5 estrelas

We are quite disappointed with this picture. We purchased a pet portrait years ago that we were absolutely thrilled with. Before printing it, your company sent us a proof to review- it was excell... Ver mais

Avaliado com 5 de um total de 5 estrelas

Very happy with my experience with purr and mutt Had been gifted a portrait of my own dog a few years ago and loved it so decided to get one for my parents of their little prince Delivery got lost... Ver mais

Avaliado com 5 de um total de 5 estrelas

Absolutely wonderful customer service. Despite my not being able to take a great picture of my cat, they managed to (yet again) produce a gorgeous portrait. This is my second time ordering from them... Ver mais

Detalhes da empresa

  1. Serviços Empresariais

Escrito pela empresa

Choose your favourite design, upload a photo and our artists will turn your pet into a piece of art fit for any gallery.


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 80% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,4

Todas as avaliações

(2.403)

84 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 4 de um total de 5 estrelas

Pictures are good

Pictures are good, but disappointed that only one picture was sent out in original package, despite ordering two. Second item was sent on quickly.

27 de outubro de 2025
Avaliado com 5 de um total de 5 estrelas

Amazing company

I cannot recommend this company enough! I ordered my mum a picture of our dog and it was fantastic! Quick service. You can accept the overall picture before you get it sent so if you don’t like it you can change it! All in all a great company to deal with.

27 de outubro de 2025
Avaliado com 1 de um total de 5 estrelas

Haven’t received it

Haven’t received it. It’s been 7 days….

27 de outubro de 2025
logotipo da Purr & Mutt

Resposta da Purr & Mutt

Hi there,

I've had a look into this for you and it seems your order is currently with the courier, and was shipped on Oct 28th. US deliveries tend to take 5-10 working days, but I can see from the USPS tracking they have stated this is running late. We are very sorry to hear this has happened.

If your portrait does not arrive please do let us know and we will do our best to help.

Thanks,
The Purr & Mutt Team.

Avaliado com 5 de um total de 5 estrelas

Process was great!

Process was great! Item was made soon after my art approval. Purchased for my sister as a gift, she's going to love it! Shipping was confusing though. Said it was shipping by DHL which showed it was delivered to mailbox on the 17th. It showed up at my house 5 days later.

13 de outubro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

95336

95336. Customer service is non- existent. They just don't bother to reply to emails. And without any explanation the pic was delivered to a Collection Depot, not the recipient. Really inconvenient .

27 de outubro de 2025
Avaliação não solicitada
logotipo da Purr & Mutt

Resposta da Purr & Mutt

We’re really sorry to hear about your experience. Our customer service team has responded to your messages.

Unfortunately, we don’t have control over the courier’s delivery decisions, and it appears the parcel was taken to a collection point after a delivery attempt was made (as shown in the tracking). We completely understand how inconvenient that is, and we’re happy to help in any way we can.

Please get back in touch with us at help@purrandmutt.com and we’ll get this sorted for you as quickly as possible.

Thanks again,
The Purr & Mutt Team

Avaliado com 5 de um total de 5 estrelas

I love my pet portrait

I love my pet portrait, it’s better than I imagined it would be, you did such a great job of selecting the best photo for the picture, it’s framed and pride of place on the wall attracting lots of attention and positive and fun comments, Thank you

17 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent quality work and speedy delivery.

This is my second time using this company, and both times I've found everything so easy to do. From finding the picture to downloading the photo, it's all very straight forward and the service given is really good, excellent communication and I was surprised how quickly my orders were dealt with. The quality of the art work was great, both were gifts, I was delighted by them and I'm sure their recipients will love them.

9 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The portrait came out FANTASTIC!

The portrait came out FANTASTIC! I had a photo of our late cat that didn’t quite meet guidelines, but the Purr and Mutt team made it happen anyway given the circumstances. My partner didn’t even fully take the wrapping paper off of the frame before tears started rolling after seeing her beloved soul-mate-kitty again! Great quality, great customer service, super fast shipping once the portrait was complete, definitely will be back!!!

10 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Although I was told the photo wasn’t…

Although I was told the photo wasn’t the best that they could finalise a copy with, I was confident that it would be a good fit.
When I received the photo I was over the moon with the outcome, a complete perfect service, I would not hesitate to recommend this company.

13 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Absolutely excellent

Absolutely excellent!
I’m so pleased with the portrait I ordered of my Labrador!
It’s stunning quality and is a lovely portrait to treasure him with!
The prices are very reasonable, I received good communication throughout the process, letting me know what stage they were at with my order and then it was delivered well packaged and promptly.
I’ll be ordering again in the near future!

26 de setembro de 2025
Avaliado com 5 de um total de 5 estrelas

My pet portrait was received very…

My pet portrait was received very promptly but unfortunately it didn't sit straight in the frame. Apparently due to a fault with the printer. However, a replacement was sent fairly quickly and I was extremely pleased with the service provided.
My pet portrait is wonderful.

3 de setembro de 2025
Avaliação não solicitada

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais