Q7Paris Skincare & Beauty Avaliações 

118
•
O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 4 de um total de 5 estrelas

Well, its only been a couple of weeks or perhaps a little that I started with the products. And so far so good, I can see a little improvement and looking forward to full the result. The only problem... Ver mais

Avaliado com 5 de um total de 5 estrelas

Wow what a lovely product. This is my first time of buying Q7 product. My initial purchase is the Luminaire Intensive Lightning face cream. I really love it. My hyperpigmentation is clearing by the d... Ver mais

Avaliado com 4 de um total de 5 estrelas

Very beautiful products. I bought the seaweed body wash and the carrot body lotion almost two weeks now. They smell so fabulous, both the hand wash and body lotion. They absorbed into the body so smo... Ver mais

Detalhes da empresa

  1. Fornecedor de Produtos de Beleza

Escrito pela empresa

Q7Paris is a leading skincare and beauty brand providing targeted formulas that are backed by science. At Q7Paris, our ethos is at the heart of everything we do; we are dedicated to providing our customers with safe, effective, and affordable skincare solutions. We develop products using high quality ingredients for complete skincare routines that really work. Formulated in our UK based factory, our products are conceptualised to meet our customers’ needs. At Q7Paris we specialise in skincare for people of colour, all our products have been labours of love, following years of developing tried and tested formulas. The Q7Paris brand has a worldwide reputation for quality ingredients, ultra-safe products and targeted formulas that deliver what they promise. Our beauty range We manufacture all our beauty products in house; in our own manufacturing facility based in England. Q7 Paris products must pass strict processes to make it to our customers; many of our formulas are years in the making before they hit the shelves! Our beauty range is varied yet carefully thought out; we only make products we know our customers will really love. Our popular carrot range is a firm customer favourite, offering a lightening and brightening effect to the skin. Our other hero products include serums, lotions, micellar water, and more recently, refreshing shower gels. The Q7 Paris products are all crafted to provide a luxurious experience, indulging the senses and enhancing skin’s appearance. Following customer feedback, we now have a dedicated baby range, all with unique scents and calming, gentle skincare benefits for your little ones. This range is suitable for the whole family and includes a soothing nappy rash butter, delicately scented baby shampoos and gentle bath time treats. At Q7 Paris, we create ranges that work with your lifestyle; that’s why our specially developed baby range was developed to help you enjoy relaxing time out with your little one. We’ve also recently launched our most potent lightening skincare collection yet; Luminaire. This stunning range offers a powerful skin brightening formula, targeting stubborn skin concerns. Our newly created Aloe Vera Gel range is also now on sale; whether you have sensitive skin or want a long-lasting scent, this range of gels has an instant skin cooling effect, and there’s a product for everyone! To ensure the safety and satisfaction of our customers, all of or products have an anti-counterfeit scratch panel which reveals a unique PIN when scratched. We strongly recommend you do this prior to purchase to make sure your Q7 Paris product is genuine. Fake products can contain ineffective, or worse, harmful ingredients that can cause damage to the skin. Please only text your PIN to 38353, no other number will be able to verify your products are real Q7 Paris items. Professional quality, science backed ingredients Our beauty products are created following years of research and development. Formulated and produced in house in our UK based facility, our ranges are conceptualised and produced by Q7 Paris under our manufacturing parent company 83 Associates. You can rest assured our team of beauty experts oversee the entire creation process, from ingredient lists through to production, only when a product is perfect will it be Q7Paris approved.


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

118 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 80% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,4

Todas as avaliações

(118)

51 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Extremely disappointed – Paid for Royal Mail 24, no item and zero communication!


I am incredibly unhappy with the service from this company. I placed an order on June 8th for the Q7Paris Carrot High Caste Intense (300ml) and specifically paid extra for Royal Mail 24 delivery because I needed it quickly.

Not only has the order not been dispatched, but I have received absolutely no updates. To make matters worse, I reached out to customer support to find out what was happening and have been completely ignored, no response whatsoever.

It is completely unacceptable to take customers' money for express delivery and then offer zero customer service when you fail to deliver.

9 de junho de 2026
Avaliação não solicitada
logotipo da Q7Paris Skincare & Beauty

Resposta da Q7Paris Skincare & Beauty

Dear Angel,

Thank you for reaching out and for providing your feedback regarding your recent order for the Q7Paris Carrot Intense Lotion (300ml).

We sincerely apologise for any frustration or inconvenience caused. We would like to clarify a few points and reassure you of our commitment to excellent customer service:

Delivery Method:
Royal Mail 24 is our standard delivery option and, as stated on the Royal Mail website, it is not a guaranteed next-day service. It is an aimed one-to-two working day service after dispatch. For guaranteed next-day delivery, a special delivery option is available at checkout for an additional charge.

Order Timing:
Your order was placed at 19:58 on 8 June. Although we process and shipout most of our orders same day, we couldn’t do that this time due to technical issues which have since be resolved.

However, our online store states that "Orders are typically processed within 1–2 working days. Orders placed after 2:00pm are processed from the next working day.” You can view our shipping policy at: https://q7paris.com/pages/delivery-and-returns.

Your order was processed within this timeframe and tracking show that your order was delivered within 24 hours after collection by RoyalMail.

Communication:
We have reviewed our records and can confirm that we responded to your messages. We regret if this did not meet your expectations and we take your feedback seriously.

We value every customer and will continue to improve our service to avoid such frustrations in the future. We hope this clarifies matters and reinstates your confidence in Q7Paris.

Thank you for your understanding, and we look forward to serving you better in the future.

Avaliado com 3 de um total de 5 estrelas

Work in progress

I have not seen the resul that I am looking for yet, but, I can see a bit of change in the tone. I know with time, it will do as it says.

1 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Wow what a lovely product

Wow what a lovely product. This is my first time of buying Q7 product. My initial purchase is the Luminaire Intensive Lightning face cream. I really love it. My hyperpigmentation is clearing by the day. The cream is good. My only concern is the price but I guess good products come with high price. Anyway, highly recommended. A happy customer.

4 de abril de 2026
Avaliação não solicitada

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