Used first time, easy website, customer services A 1, replied to query promptly, fast delivery, M&S red chinos with 4 pockets very good quality, normally Size 10 but had to return and order size 8 wh... Ver mais
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Veja o que dizem as avaliações
The items for sale are not seconds yet the prices are amazing. I only discovered the Quality Brands outlet recently when I purchased a beautiful Seasalt River Cove dress at a fraction of the recommen... Ver mais
A empresa respondeu
Accidentally washed my favourite M&S black & white cropped trousers in with a black washing and spoiled them through dye transfer. Was searching for a similar product and was so delighted to find the... Ver mais
Excellent choice of clothes; actually too much as it takes ages to go through it all, but the filters help to narrow it all down. I ordered about 5 items, some of which I kept, some I had to send b... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Roupas
- Loja de Moda Infantil
- Fornecedor de Roupas
- Loja de Vestidos
- Loja de moda masculina
- Loja de moda feminina
Escrito pela empresa
Buy High Street and Designer clothing for a lot less than the original high street price. We're a little like TK Maxx, but we're a small family run business based in Surrey, UK. - A lot of our stock has it's original brand labels removed or disguised, but the quality is the same, you just pay less! Plus the labels aren't seen when you wear it, let's just say it's our little secret. - Same day dispatch (order up to 3pm). Free Standard UK Delivery (Over £35) using Royal Mail. Next-Day delivery and Special Delivery are available for you too. - You also have 30 days to make up your mind and decide if you want to keep or return an item.
Informações de contato
38A Holmethorpe Avenue, RH1 2NL, Redhill, Reino Unido
- 01737668374
- info@qbodirect.com
- qualitybrandsoutlet.com
4,7
Excelente
1 mil avaliações
Respondeu a 50% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Quality Brands Outlet
Dear Paul
Thank you for your kind feedback. It means a lot to us to hear it.
We can't wait to serve you again.
Kind Regards,
QBO Team
Trousers fit
20 de agosto de 2024
Resposta da Quality Brands Outlet
Dear Customer,
Many thanks for your 5-star review.
It means a lot to us.
We look forward to serving you again.
Warm Wishes,
QBO Team
Very good service.
19 de agosto de 2024
Resposta da Quality Brands Outlet
Dear Doreen
We are pleased to find out you had a good experience shopping with us.
We can't wait to serve you again.
Kind Regards,
QBO Team
Resposta da Quality Brands Outlet
Dear Colin,
Many thanks for your lovely feedback and for your 5-star review.
It means a lot to us.
We look forward to serving you again.
Warm Wishes,
QBO Team
Resposta da Quality Brands Outlet
Dear Pamela
We are pleased to find out you had a good experience shopping with us.
We can't wait to serve you again.
Kind Regards,
QBO Team
Superb bargain acquired from Quality Brands Outlet
My Wife saw a Skirt which she liked at Quality Brands Outlet; it was at a very reduced price.
I purchased the Skirt for my Wife and it arrived very promptly, plus it was exactly as described by Quality Brands Outlet.
My Wife is absolutely delighted with it.
20 de agosto de 2024
Resposta da Quality Brands Outlet
Dear Richard,
Many thanks for your lovely feedback and for your 5-star review.
It means a lot to us.
It's great to learn that our customers are happy with our services, delivery speed and most especially our products and prices.
We look forward to serving you again.
Warm Wishes,
QBO Team
Ordered and paid for item waited no…
Ordered and paid for item waited no sign left email asking when delivery? Message back item not in stock
13 de agosto de 2024
Resposta da Quality Brands Outlet
Dear Caroline,
we're sorry to read your message. We've investigated what happened to your parcel and according to DPD, the parcel was refused when they tried to deliver and was therefore returned to us. (We have no more information from the courier than this).
We did email this to you but we didn't receive a reply when asked how you would like to proceed. We therefore initiated a full refund on the 21st August.
It looks like a communication error has somewhere let us down. We would be more than happy to resolve this problem should you contact us directly at info@qbodirect.com
Best wishes
Customer Service
Quality Brands Outlet
Resposta da Quality Brands Outlet
Dear Deborah
We are pleased to find out you had a good experience shopping with us.
We can't wait to serve you again.
Kind Regards,
QBO Team
Lovely Jacket for less than I was expecting to pay
Good communication. Fast delivery and a great product. I’m very happy with my purchase. It’s always good when you find the perfect jacket and the price is less than you are expecting.
19 de agosto de 2024
Resposta da Quality Brands Outlet
Dear Sarah
Many thanks for your lovely feedback and for your 5-star review and kind words.
It means a lot to us.
We look forward to serving you again.
Warm Wishes,
QBO Team
Easy will use againsite to use
Easy site to use, good delivery and of course los of choice quality brands excellent prices.
19 de agosto de 2024
Resposta da Quality Brands Outlet
Dear Irene,
We are pleased to find out you had a good experience shopping with us.
We can't wait to serve you again.
Kind Regards,
QBO Team
Prompt delivery and blouse exactly as…
Prompt delivery and blouse exactly as described.
19 de agosto de 2024
Resposta da Quality Brands Outlet
DearJC
We are pleased to find out you are happy and satisfied with your purchase.
Enjoy your new garments.
We can't wait to serve you again.
Kind Regards,
QBO Team
Couldn’t find fatface blouse anywhere…
Couldn’t find fatface blouse anywhere only on your website quality brands outlet keep up the good work thank you
9 de agosto de 2024
Resposta da Quality Brands Outlet
Dear Beryl
We are pleased to find out you had a good experience shopping with us and that you found the item that you were looking for in our shop.
If you ever need any help finding items, feel free to get in touch with our customer service team, we will be more than happy to help you find your items.
We can't wait to serve you again.
Kind Regards,
QBO Team
Resposta da Quality Brands Outlet
Dear Lyn,
Many thanks for your 5-star feedback and kind words.
We are delighted to learn that you had a good experience shopping with us and that de delivery of your parcel was prompt.
We hope to serve you again in the near future.
Have a lovely day,
Warm Wishes,
QBO Team.
The dresses I bought were absolutely…
The dresses I bought were absolutely beautiful. This was also sweetened by the fact that they were a lot cheaper than buying from the brand itself. The service was great too. Thank you.
12 de agosto de 2024
Resposta da Quality Brands Outlet
Dear Louisa
Many thanks for your feedback. It means a lot to us.
We are so pleased to learn you are happy with your dress.
Enjoy your new garment.
Warm wishes,
QBO Team
Good prices and fast delivery.
5 de agosto de 2024
Resposta da Quality Brands Outlet
Dear Jane,
Many thanks for your lovely feedback and for your 5-Stars review.
It means a lot to us.
We look forward to serving you again.
Warm Wishes,
QBO Team
Good delivery time
Good delivery time. Item was too big though so sent back. Awaiting refund still.
5 de agosto de 2024
Resposta da Quality Brands Outlet
Dear Linda
Many Thanks for your kind feedback!
We are sorry that the item did not fit you as expected, please remember that we offer exchange in case a smaller item would be better.
One of our customer service team have contacted you to discuss the refund, if you could kindly check your email and get back to us, that would be great.
We look forward to serving you again in the future.
Warm Wishes,
QBO Team
Poor customer service
I have happily purchased from this company several times however the last item I purchased was clearly labelled incorrectly. I bought through eBay and contacted them accordingly to arrange a return which I had to pay for. They said once the item was returned they would measure it and if it came up small they would refund the postage.
They did neither and are now saying they cannot refund the postage because I did not open a faulty return through eBay, just notified them.
It’s a small amount it is the principal and if they’ll behave badly on this amount what else might they do.
It’s a shame because I’ve found them reliable and good value previously but they won’t be getting my custom again.
2 de agosto de 2024
Avaliação não solicitada
Resposta da Quality Brands Outlet
Dear Jacqueline,
we're sorry to read your review. As we explained in our communication, when you purchase through eBay, if you felt that the item is faulty, you need to open a return based on the item being faulty, that way you will be sent a postage-paid returns label and not be left in the position where you will have to cover the postage. This process is written on the paperwork which we include with each order.
We have provided a full refund but cannot send more money than you paid as the eBay system does not allow us to make overpayments to you. We agree it's a small amount but sadly the eBay process does not allow us to go beyond this.
We are sorry to have lost your custom and will always look to serve customers to the best of our ability.
best wishes
Customer Service
Quality Brands Outlet
The service is quick
The service is quick, the clothes are good but the returns process could be much better. It would be helpful if returning items was more convenient. Eg print returns label or QR codes and deduct cost of returns from refunds.
7 de agosto de 2024
Resposta da Quality Brands Outlet
Dear Gail
Thank you for your review. We do include full instruction on returns inside all parcels sent. We will take on board your feedback and look at how we can improve this part of our process.
Thank you for taking the time to leave constructive feedback.
best wishes
Customer Service
Quality Brands Outlet
Fast delivery and great quality dress…
Fast delivery and great quality dress at a low price
30 de julho de 2024
Resposta da Quality Brands Outlet
Dear Katherine,
Thank you for your review and feedback. All feedback is welcome and we are always happy to receive 5 Star feedback. 😊
Best wishes
Customer Service
Quality Brands Outlet
I was very disappointed with the…
I was very disappointed with the quality of the shirt.poor value for money and no instructions about how to return the item which I do now want, for the price this is a very very poor buy
29 de julho de 2024
Resposta da Quality Brands Outlet
Dear Jody,
We are very sorry to read your feedback and learn that you are disappointed with the quality of the Seasalt item you received. We sold over 1.500 units and this is the first time we have received feedback like this for that item. The item is already 70% cheaper than the price customers would pay at the official retailer and there was an extra 15% discount on the date of the purchase.
Just to clarify, this item is a summer shirt and, therefore, a very lightweight material.
We are very sorry that you could not find the instructions on how to return the item.
On the reverse of the invoice received with the parcel, there are instructions on how to proceed with returns and exchanges. On our website, you can also find at the bottom of the page a tab called "Returns", when clicking there it takes you to a page with all the information required.
We have put the link below for more information on how to return.
https://qualitybrandsoutlet.com/pages/returns
If you need any further support, please get in touch with our customer service team and we will be more than happy to assist you.
Best Wishes,
QBO Team
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