My order for contact lenses was not delivered and Quality Eyes are refusing to either send a replacement order or refund my money. This dispute has been going on for 6 months. Very poor customer servi... Ver mais
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Veja o que dizem as avaliações
I have been using this supplier for my contact lens requirements for some time now. Totally happy with the service provided, bearing in mind, the efficiency, quality of product, price and speed of... Ver mais
The service from Quality Eyes was great - except that the product itself was terrible. Three pairs of Clariti XR contact lenses costing over £60 total, and each lens tore within a week. I’ve been wear... Ver mais
A empresa respondeu
Quality Eyes. excellent people to for all your contact lens , I am always online searching to find quality contact lens and at affordable price its been a few years since I came across Quality Eyes... Ver mais
Detalhes da empresa
Informação fornecida por fontes externas variadas
Quality Eyes is a UK based company. We pride ourselves on being the most trusted online retailer for contact lenses. Our standards are high, so you will always recieve quality products and service. FAST delivery on all UK orders, contact lenses to your door at the click of a button.
Informações de contato
340 Hook Road, KT9 1NU, Chessington, Reino Unido
- 0207 856 0586
- info@qualityeyes.com
- qualityeyes.com
3,7
Bom
3 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Poor customer service when things go wrong
My order for contact lenses was not delivered and Quality Eyes are refusing to either send a replacement order or refund my money. This dispute has been going on for 6 months. Very poor customer service. I understand that deliveries can go wrong but how a problem is resolved (or rather not) speaks louder than regular successful interactions. I have already taken my contact lenses ordering to a different provider and won’t be going back to QE even if they will at some point decide to fulfill the missing order or refund my payment.
30 de outubro de 2025
Avaliação não solicitada
Resposta da Quality Eyes
Thank you for sharing your feedback. We’re sorry that this situation caused frustration.
Because the parcel was marked as delivered with GPS confirmation, we were required to complete Royal Mail’s claims procedure before we could take further action. The first claim was rejected by Royal Mail. Although no additional information was available, you expressed that you disagreed with their decision, so we reopened the case and escalated it again on your behalf.
Royal Mail has now accepted liability, and we have processed a full refund.
We’re sorry for the delay and appreciate your patience while we worked to resolve this.
Kind regards,
Marios
Quality Eyes
Brilliant service
The re order is so easy and straightforward. Delivery time is very prompt
21 de março de 2024
Avaliação não solicitada
Good communication about delays to order
The item I wanted was out of stock due to manufacturing issues but Quality Eyes kept me up to date with what was happening. They dispatched my order as soon as they received new stock and the items were packaged well and arrived quickly.
31 de janeiro de 2024
Avaliação não solicitada
Excellent
Excellent service and delivery great communication
23 de fevereiro de 2024
Avaliação não solicitada
Hycosan extra eye drops
Always arrive promptly. Good communication if item is not available. Would recommend this company
27 de fevereiro de 2024
Avaliação não solicitada
Excellent service with good advice
Excellent service with good advice, fast delivery and keen prices. Have used Qualty Eyes for over 5 years and they have never let me down. Highly recommend them!
14 de fevereiro de 2024
Avaliação não solicitada
Excellent service
Excellent service, support and communication. Great value, great product, thank you
7 de fevereiro de 2024
Avaliação não solicitada
Absolutely excellent customer service
Absolutely excellent customer service. Highly recommended.
27 de dezembro de 2023
Avaliação não solicitada
Easy ordering
Great prices and Marios is always helpful and polite.
Happy customer
11 de dezembro de 2023
Avaliação não solicitada
I still haven’t received my order 🤷♀️
19 de novembro de 2023
Resposta da Quality Eyes
Hi
Apologies for the delay with this order, I can confirm these are expected to be with you by 29/11 at the latest.
Regards
Marios
Quality Eyes Customer Service
Ordered lens in good faith but was then…
Ordered lens in good faith but was then told they are out of stock with no stocking date had I known they were out of stock I wouldn't have placed the order.
27 de outubro de 2023
Great price prompt delivery
16 de outubro de 2023
It started off bad but to be fair you…
It started off bad but to be fair you turned it round and I am happy with the result and will certainly be using you again on a regular basis. You were quick to sort the problem and it was good you could phone and speak to a human which is a really big plus well done
1 de outubro de 2023
Fast delivery and good price
12 de outubro de 2023
Slow delivery
Took 5 days to get my lenses and I had to pay £5 postage despite spending £99 ( £1 off the free delivery deal!) could have been quicker- had to make do for 2 days without lenses.
27 de setembro de 2023
It takes quite a while (almost a week)…
It takes quite a while (almost a week) between placing the order and receiving the order. Be good to offer quicker despatch and delivery options.
11 de outubro de 2023
Great service …
Great service used this company for some years .Only issue was the plastic packaging would be 5 stars if recycling packaging was possible.
5 de outubro de 2023
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