QwikFone Avaliações 

1.107
O TrustScore é 3.5 de um total de 5

3,6

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 4 de um total de 5 estrelas

Easy to find what you want and order it (this was the second phone I've bought recently). Same as before, good quality, slow delivery. Frustrating, especially when you consider the name. Not so quick... Ver mais

Avaliado com 5 de um total de 5 estrelas

Excellent service. Bought a refurbished IPhone 8 a few years ago from QwikFone and never had any issues. I wanted to update so I bought a refurbished IPhone 16 from them. It was in excellent condit... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

I do not recommend QwikFone based on my experience. I ordered an iPhone 12 days ago, but I still have not received it. The tracking information only showed that a shipping label was created, with no e... Ver mais

Avaliado com 5 de um total de 5 estrelas

A problem developed with my lovely s8 phone. Arranged to buy newer model from them, so could transfer more easily to new one. That done, sent old one back. Quickly examined and determined not repair... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Celulares

Escrito pela empresa

We are mobile repair experts located in London. We have been successfully operating in the mobile market for over a decade. We are proud to have the satisfaction, trust, and loyalty of all of our customers over the years. Our team uses only OEM and high-quality parts in our repairs. Our customers can also order a repair online and mail-in mobile phones without coming personally to our location! One of the latest additions to our business is the refurbished phone line that offers grade A+ pristine mobile phones with a warranty and monthly payments option. All of our refurbished phones are unlocked for your freedom in switching carriers. We offer high-end OEM refurbished mobile spare parts for all the famous brands with a lifetime warranty!


Informações de contato

3,6

Bom

O TrustScore é 3.5 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 20% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,6

Todas as avaliações

(1.107)

44 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

I bought iPhone 17 256GB Black

I bought iPhone 17 256GB Black. Very happy with the quality of the device. Very high level refurbishment.

23 de março de 2026
Avaliação não solicitada
logotipo da QwikFone

Resposta da QwikFone

Dear Nikola,

Thank you so much for the wonderful feedback!

We are happy to hear that you are satisfied with your order. Your trust in QwikFone means a lot to us.

Enjoy your new device and we look forward to seeing you again!

Kind regards,
Team Qwikfone

Avaliado com 1 de um total de 5 estrelas

Warning ⚠️ ⚠️⚠️ Thief and a liar. Disgusting horrendous experience


Warning ⚠️ ⚠️⚠️
Please don't ever buy from this seller. She sell phones saying they are new when in fact they are factory seconds and refurbished with faults and come with no warranty, no user manual and just in a brown packing box. The phone arrived with a fault warning on the screen and had constant issues with charging. She is really nice in her emails about returns and refunds etc, until you return the item and then she keeps the phone, loads of my money and says I've invalidated the warranty it apparently had. She sent eBay and PayPal fake images of a damaged phone saying this is the one that I returned which eBay initially believed it so she was allowed to keep 1/3rd of my money, when the one I returned was immaculate and clean. It had been protected the whole time and wiped with screen wipe before packing so it really was immaculate. I then take it through PayPal which she dragged out for over a month. She only replied to PayPal in the final minutes to purposely drag it out.
It's clear to anyone that the phone images she sent couldn't have possibly been done even if the phone wasn't looked after well in such a short time. I think even if a toddler had played with it for years and been thrown in a toy box every day it wouldn't have looked as bad as the images she sent into eBay and PayPal pretending it was the phone which I returned.. she's a dishonest thief but PayPal decided in my favour as her lies were inconsistent throughout and the extremes she went to are nothing less than narcissistic behaviour. She lied and used gaslighting throughout the whole process. Her final gaslighting email I had to warn her that if she sends anymore I will be reporting for harassment as she continued to try and manipulate me even when in the hands of PayPal.
Please know that you have rights through PayPal to claim long after eBay and also you can contact your bank to explain and report this person to trading standards if she's done this to you too. It's clear she's done this to others from her feedback on eBay but most people don't know they can still claim long after eBays time has ran out. Dishonest Thief and the worst person I've ever had to deal with in my life.
She also goes by other names with her business such as Kwik-screen on eBay. You can check on the government website with her registered business name and number and her address that this is the same business.

14 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Everything as described. Recommended +++

Prompt delivery, phone in immaculate condition, everything as described. Apart from the pin and the cable charger the phone came with a clear gel case. The cable charger didn't fit in the charging port but it was replaced very quickly. No probs at all.

26 de fevereiro de 2026
Avaliado com 1 de um total de 5 estrelas

I'm gutted that I have to write this…

I'm gutted that I have to write this about another business. The phone that I ordered 1.10.25 was not delivered by Royal Mail. I initiated an investigation by the local sorting office and they confirmed that it was not delivered. I am unable to get further involved in this dispute as the contract is between Royal Mail and Quikfone. 5 months on, still no phone or refund, and Qwikfone are refusing further action as Royal Mail have said to them the item was delivered(?!). I have had a very poor customer experience and cannot recommend. Next stop small claims court. Hopefully I will be able to update with positive news...

3 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Phone really good no marks

Phone really good no marks

3 de fevereiro de 2026
logotipo da QwikFone

Resposta da QwikFone

Dear Douglas,

Thank you so much for your feedback!

We’re really happy to hear that you’re enjoying your phone and that it arrived in great condition.

We truly appreciate you taking the time to share your experience.

Please don’t hesitate to contact us if you have any further questions or need assistance.


Best regards,
Team QwikFone

Avaliado com 1 de um total de 5 estrelas

Very unprofessional

I am not saying they are scam, but certainly very unprofessional and flakey. I placed my order that got canceled next day with the reason: customer canceled the order (I did not!). When I questioned it I was told that the phone was not up standards and no longer in stock. I of course checked their website and same phone was up there for a higher price. As I was seeking advice from the Trading Standards, suddenly I was presented with third reason- error in listing pricing. Basically BIG NO!

20 de janeiro de 2026
logotipo da QwikFone

Resposta da QwikFone

Dear Paule,

Thank you for your feedback. We completely understand your frustration and appreciate the opportunity to clarify.

The cancellation of your order was due to a genuine pricing error on the listing. Under UK consumer law, when a genuine pricing mistake occurs, a seller may cancel the order before dispatch and issue a full refund. There was no intention to mislead. While we cannot sell the device below its actual cost, we offered a £35 additional discount on top of the BESTDEAL5 code to resolve the matter fairly. This represents the maximum adjustment we can provide.

We sincerely apologize for the inconvenience and appreciate your understanding. Please don’t hesitate to contact us if you have any further questions or need assistance.


Best regards,
Team QwikFone

Avaliado com 1 de um total de 5 estrelas

Absolutely awful customer service told…

Absolutely awful customer service told me it was dispatched Evri had no idea about it asked for a refund wouldnt let me just kept telling me wait longer wait longer do not recommend

2 de dezembro de 2025
logotipo da QwikFone

Resposta da QwikFone

Dear Matt,

We’re very sorry to hear about your experience and understand how frustrating delivery delays can be, especially when you’re expecting clear updates. We sincerely apologize for the inconvenience this has caused.

During the holiday period, shipping couriers experience significantly higher volumes, which can unfortunately lead to delays that are outside of our direct control. While we always dispatch orders within our stated handling timeframe, exact delivery dates are managed by the courier.

After reviewing the tracking information, we can confirm that your order was successfully delivered on 11 December 2025. We truly appreciate your patience and thank you for taking the time to share your feedback, as it helps us continue improving our service.

If you need any further assistance, please don’t hesitate to contact our support team directly, we’re always happy to help.


Kind Regards,
Team Qwikfone

Avaliado com 1 de um total de 5 estrelas

Iphone 15 chinois

J'ai commandé un iPhone 15 reconditionné. Lorsque je l'ai reçu le facetime vocale ne fonctionnait pas et impossible de désactiver le son de déclenchement appareil photo car c'est une version chinoise.

11 de dezembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

No Communication

Order a mobile 10 days ago, am yet to receive an update on the device despite it saying the order was on its way a day after i purchased it, I contacted the company via several different means and they were unreachable, cant understand how you aren't able to contact a company that you've bought from. They state next day shipping/delivery, but clearly i was misinformed

9 de dezembro de 2025
Avaliação não solicitada
logotipo da QwikFone

Resposta da QwikFone

Dear Andrew,


We’re very sorry to hear about your experience and understand how frustrating delivery delays can be, especially when you’re expecting clear updates. We sincerely apologize for the inconvenience this has caused.

During the holiday period, shipping couriers experience significantly higher volumes, which can unfortunately lead to delays that are outside of our direct control. While we always dispatch orders within our stated handling timeframe, exact delivery dates are managed by the courier.

After reviewing the tracking information, we can confirm that your order was successfully delivered on 12 December 2025. The tracking link has been shared in our previous email to you. We truly appreciate your patience and thank you for taking the time to share your feedback, as it helps us continue improving our service.

If you need any further assistance, please don’t hesitate to contact our support team directly, we’re always happy to help.


Kind Regards,
Team Qwikfone

Avaliado com 4 de um total de 5 estrelas

Phone great but it took a week to get…

Phone great but it took a week to get to me

18 de novembro de 2025
logotipo da QwikFone

Resposta da QwikFone

Dear Anthony,

Thank you for your feedback. We’re glad to hear that you’re happy with the phone.

We’re sorry that the delivery took longer than expected. While we always aim to dispatch orders within the stated timeframe, courier delays can occasionally occur and are outside of our control, particularly during busy holiday periods. We appreciate your patience and understanding.

If you need any further assistance, please don’t hesitate to contact us. We’re always happy to help.


Kind Regards,
Team Qwikfone

Avaliado com 3 de um total de 5 estrelas

Order took longer than stated to arrive and was a different colour than what I ordered

The order took longer than stated to arrive. On the website it said next day delivery but it took 10 days to arrive. It was also a different colour than what I had ordered but as the rest of the specification was correct (correct model, storage and condition) the colour was not a big deal to me.

7 de novembro de 2025
logotipo da QwikFone

Resposta da QwikFone

Dear Bella,

Thank you for taking the time to share your feedback. We’re sorry to hear that your order took longer than expected to arrive, and we sincerely apologize for the inconvenience caused by the delivery delay. While we always aim to dispatch orders within the stated timeframe, courier delays can occasionally occur, particularly during busy periods.

We also apologize for the colour discrepancy. This was due to a human error during fulfilment and was not intentional. We appreciate your understanding.

We can confirm that your returned device has been received, and the refund has already been issued. Your feedback has been noted and will be used to further improvement.

If there’s anything further we can assist you with or if you have any concerns at all, don’t hesitate to get in touch and we’ll be happy to support you.


Kind Regards,
Team Qwikfone

Avaliado com 1 de um total de 5 estrelas

Horrendous experience will never buy…

Horrendous experience will never buy from them again. Item arrived fine and was only in a Jiffy bag with a sticker on with a clear plastic cover on the back. I charged it up and left it at home and used my friends phone until i had time to get used to what it did. After a week the torch on the back came on and wouldnt go off, I tried to re set the phone, rang Samsung and still no joy. Then the following day the fingerprint ID stopped working and so I asked for a refund and the website said they would offer me £67 refund??? Where in any other realm would you not receive a FULL refund within a week of it going wrong. Then the phone stopped working altogether and i couldn't switch it on. Quickfone said wipe my data off and send it back in the same packaging, but I told them i couldn't wipe the date off as i cant switch it on, in the end i put on Google to wipe off my data when they managed to get it going and sent it back with the clear cover on and in 3 Jiffy bags, the only thing missing was the sticker on the jiffy bag they sent, but they had all the details off the website. They then offered me £157 refund and i paid £220 as they said it was damaged and there is no way it could have been damaged as it never left my house all i did was put in my contacts and play a game and i never dropped it. Awful service and rubbish phone - don't use them. I took photos of the phone before i sent it back and they have never sent me any to say what the so called damage is????

3 de setembro de 2025
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

I ordered the phone and it was a fast…

I ordered the phone and it was a fast delivery. Good job!

2 de setembro de 2025
logotipo da QwikFone

Resposta da QwikFone

Dear Customer,

Thank you for your feedback!

We’re thrilled to hear that your phone arrived quickly and that you’re happy with our delivery service.

We appreciate your support and hope you enjoy your new device!

Kind regards,
Team Qwikfone

Avaliado com 5 de um total de 5 estrelas

Very reliable

3 months ago I bought (through Amazon) a Galaxy S22+ that was in perfect conditions as declared. Unfortunately few days ago the display started to display a vertical line. The customer support asked some photo then send a shipping label for returning the phone.
On september first they received it and the day after I've received a full refund.
Highly recommended

23 de maio de 2025
Avaliação não solicitada
logotipo da QwikFone

Resposta da QwikFone

Dear Paolo,

Thank you for sharing your experience!

We're sorry to hear about the issue with your device but glad our support team could resolve it quickly and smoothly. We’re committed to making things right when problems arise, and we appreciate your recommendation.

Thanks again for choosing us!

Kind regards,
Team Qwikfone

Avaliado com 5 de um total de 5 estrelas

Amazing phone

Bought a refurbished phone from Qwikfone Via Backmarket. I am gob smacked at the quality of the phone, it was like new. Came with film on front and rear to protect it, Sim pin and cable. Packaged very well. All I can say thank you so much, I am more than happy & would definitely recommend these guys.

28 de agosto de 2025
Avaliação não solicitada
logotipo da QwikFone

Resposta da QwikFone

Dear Mr. Bump,

Thank you for your fantastic feedback!

We're so pleased to hear you were impressed with the quality and presentation of your refurbished phone. It’s great to know everything from the condition of the device to the packaging and met your expectations.

We truly appreciate your recommendation and hope you enjoy your phone for a long time to come!

Kind regards,
Qwikfone Team

Avaliado com 5 de um total de 5 estrelas

As always perfect service perfect price…

As always perfect service perfect price thanks

25 de agosto de 2025
logotipo da QwikFone

Resposta da QwikFone

Dear Lhea,

Thank you for your continued support!

We're thrilled to hear everything was perfect again — both service and price. We truly appreciate your loyalty!

Best Regards,
Qwikfone Team

Avaliado com 5 de um total de 5 estrelas

Quick delivery & good quality of phone

Quick delivery. Quality of phone matched what I opted for. A reliable and trustworthy refurbished phone retailer.

17 de agosto de 2025
logotipo da QwikFone

Resposta da QwikFone

Dear Steven,

Thank you for your great feedback!

We're glad to hear your phone arrived quickly and met your expectations. It's our goal to provide reliable service and quality refurbished devices, so your trust means a lot.

We look forward to serving you again!

Best Regards,
Qwikfone Team

Avaliado com 5 de um total de 5 estrelas

Very happy thanks

Very happy thanks. Top quality

2 de agosto de 2025
logotipo da QwikFone

Resposta da QwikFone

Dear Анатолий,

We truly appreciate your positive feedback.

It's great to know you’re pleased with the quality, and we look forward to working with you again.

Best Regards,
Team Qwikfone

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.

Saiba mais sobre outros tipos de avaliações.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais