Randalls UK Avaliações 

1.514
•
O TrustScore é 4.5 de um total de 5

4,7

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Veja o que dizem as avaliações

Avaliado com 3 de um total de 5 estrelas

I ordered from here for the first time after watching the videos on Facebook and thought I’d place an order as I love the whole concept. The order came very quickly, but the sweets were just bad. The... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Super easy to order online and arrived quickly, even with it being a bank holiday! Sweets are lovely as well as a good variety. I will definitely be ordering again in the future :)

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I made online order for candies on Friday, July 31st. After an initial glitch (my fault completely), RandallsUK notified me almost immediately, rectified my error and quickly filled my order. The s... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I love watching the videos and the selection of sweets is really good! I really like vegan sweets for the texture and there are plenty to choose from. My sweets were packed carefully and although the... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Doces
  2. Confeitaria
  3. Empório Gourmet

Escrito pela empresa

Selling worldwide treats & traditional pick & mix! Randalls began in 2015, as an independent retailer on Kettering and Market Harborough High Streets and has since expanded to online retail.


Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

2 mil avaliações

5 estrelas
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2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 50% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,7

Todas as avaliações

(1.514)

52 avaliações nos últimos 12 meses

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Avaliado com 2 de um total de 5 estrelas

I ordered 30th November and parcel was…

I ordered 30th November and parcel was delivered 5th December. One of the freeze dried sweets had only 3 sweets in and was quite crushed. Never had a problem before

30 de novembro de 2023
logotipo da Randalls UK

Resposta da Randalls UK

Hi Mel,
Thank you for your order and thank you for your review.

Your order was dispatched on the 1st, due to our 2pm same day dispatch cut off. Unfortunately it was then the weekend after this, and we do state that deliveries are made on working days.
We are so sorry about the damages to your Freeze Dried product. You can always contact us at sales@randallsuk.com, and we always aim to get any issues resolved as possible.

Kind regards,
Randalls UK

Avaliado com 5 de um total de 5 estrelas

Great selection of overseas items

Randalls themselves were great. Despite not finding a phone number on their website a quick Google search located it and I rang and got the additional info I needed (no weight info against products). All the items were packed well including the crisps so arrived without being crushed.
However despite sending overnight for next day delivery by APC and getting various updates directly from APC they didn’t arrive and were a day late.

29 de novembro de 2023
logotipo da Randalls UK

Resposta da Randalls UK

Thank you for your great review about our service!
We're so sorry about your delay from APC, but we're glad you received your parcel safely.

Avaliado com 4 de um total de 5 estrelas

Good items, but not enough.

Items are nice, but not nearly enough included for the price IMO. I know import tax is expensive, but I would’ve expected a few more things in the box, especially because the box it arrives in is huge.

28 de novembro de 2023
logotipo da Randalls UK

Resposta da Randalls UK

Thank you for your review, Caysie!
Unfortunately, imported Japanese products can be pricey but we try and be fair with our pricing and fill the gift box as much as we physically can.

Avaliado com 1 de um total de 5 estrelas

Poor service from a company that doesn't care...

Item was damaged in post due to poor packaging and no replacement was offered. I was effectively told, "Oops... These things happen." As it was an edible item purchased as a gift, I wouldn't want to be given it myself, let alone give it to someone else. Needless to say, I will not be shopping with them again.

27 de novembro de 2023
logotipo da Randalls UK

Resposta da Randalls UK

Thanks for your review, James!
As discussed in our emails, the product was wrapped in bubble wrap to try and prevent damages.
Luckily, your product wasn't actually damaged and it was just the packaging.

Avaliado com 5 de um total de 5 estrelas

Fantastic company

Fantastic company! Easy to use website, ordered and delivered the next day! Couldn’t believe it, Unheard of when living all the way south! Will be ordering again.

29 de novembro de 2023
Avaliação não solicitada
logotipo da Randalls UK

Resposta da Randalls UK

Thank you for your brilliant review, Amy!

Avaliado com 5 de um total de 5 estrelas

Excellent service, friendly staff

Have ordered a few times now every time the service fast reliable and even when changing delivery details on one occasion nothing seems to be a trouble. All staff bubbly and passionate about the products and customers

2 de novembro de 2023
logotipo da Randalls UK

Resposta da Randalls UK

Thank you for your lovely review!

Avaliado com 5 de um total de 5 estrelas

Love Randalls!

Great selection of products and super speedy delivery 👍

30 de outubro de 2023
logotipo da Randalls UK

Resposta da Randalls UK

Thank you for your brilliant review, Jade!

Avaliado com 5 de um total de 5 estrelas

Highly recommend

Randall's was easy to shop with, really reasonably priced, fast shipping and the products were packaged well. Would definitely use again.

30 de outubro de 2023
logotipo da Randalls UK

Resposta da Randalls UK

Thank you for your great review, Ann-Marie!

Avaliado com 5 de um total de 5 estrelas

One of the best :)

I’ve only had two orders from Randall’s, the service and care they make with every order is outstandingly amazing. The little freebie is a sweet touch aswell :)
I can’t explain how much trust I have ordering from Randall’s the people that work there seem absolutely lovely from what I’ve seen on tiktok and the TikTok lives. They give so much care and understanding to their customers it’s just so lovely to see and experience.

27 de setembro de 2023
logotipo da Randalls UK

Resposta da Randalls UK

Thank you for your fantastic review, Lucy, we really appreciate it!

Avaliado com 5 de um total de 5 estrelas

Brought from here a few time lovely…

Brought from here a few time lovely staff and very quick delivery and reasonably priced will definitely buy from again in future

29 de setembro de 2023
logotipo da Randalls UK

Resposta da Randalls UK

Thank you for your great review, Gemma!

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