I ordered from here for the first time after watching the videos on Facebook and thought I’d place an order as I love the whole concept. The order came very quickly, but the sweets were just bad. The... Ver mais
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Veja o que dizem as avaliações
Super easy to order online and arrived quickly, even with it being a bank holiday! Sweets are lovely as well as a good variety. I will definitely be ordering again in the future :)
A empresa respondeu
I made online order for candies on Friday, July 31st. After an initial glitch (my fault completely), RandallsUK notified me almost immediately, rectified my error and quickly filled my order. The s... Ver mais
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I love watching the videos and the selection of sweets is really good! I really like vegan sweets for the texture and there are plenty to choose from. My sweets were packed carefully and although the... Ver mais
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Detalhes da empresa
Escrito pela empresa
Selling worldwide treats & traditional pick & mix! Randalls began in 2015, as an independent retailer on Kettering and Market Harborough High Streets and has since expanded to online retail.
Informações de contato
6 Adam and Eve Street, LE16 7LT, Market Harborough, Reino Unido
- 01858791959
- sales@randallsuk.com
- randallsuk.com
4,7
Excelente
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 50% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Randalls UK
Thank you for your review!
Great service from this company
Great service from this company. Only minor issue was one item was unexpectedly out of stock but they substituted in a duplicate of another item I had on the same order so no major issue really. Kept updated throughout the delivery process. Items came extremely well packed, good dates on them and no damage.
28 de setembro de 2023
Resposta da Randalls UK
Thank you for your great review!
The delivery is always really quick and…
The delivery is always really quick and I love supporting small businesses that offer great customer service.
28 de setembro de 2023
Resposta da Randalls UK
Thank you for your great review, Jenna!
I loved my order but some of the stuff…
I loved my order but some of the stuff was out of date x
3 de setembro de 2023
Resposta da Randalls UK
Hi Samantha. Thanks for your order with us. The reason you had some items past their best before date is because you purchased a Clearance Bundle from us. As stated in the description, this is clearance sock, so some of the items are past their best before date. So pleased you loved your order, after knowing this information I hope this makes you feel better about your order. Any questions, please feel free to email direct. Kind regards. Jarrod, Randalls UK
Omg I’m so impressed
Omg I’m so impressed! I made an order on Thursday afternoon and they were delivered by Friday morning. Insane. Anddd the sweets are banging 🤤😍. Thank you!
30 de agosto de 2023
The product is great but arrived badly…
The product is great but arrived badly squashed in the post. You may need to feed back to your courier service.
28 de agosto de 2023
Resposta da Randalls UK
Thank you for your review, Victoria!
We are sorry to hear about your squashed parcel! If you have any damages, please let us know via sales@randallsuk.com and we'll be sure to get this resolved for you.
well it wasn’t great I’ll say that
well it wasn’t great I’ll say that. I spent over £50, and didn’t receive my parcel, and then it took 2 tries for DPD to even deliver it (in which they definitely stole the first parcel).
whoever I communicated with handled the situation wonderfully, but other than that, they were fairly blazè about the whole thing. Not terribly sure I’ll order again considering I’m still waiting for my parcel- which is a shame.
28 de agosto de 2023
Resposta da Randalls UK
Hi Alex,
Thank you for your review!
We do apologise on behalf of DPD, we were actively working with them to sort out their delivery issues with your parcel. We do also apologise if this came across as blazè.
As we have communicated to you over email, we have sent out a replacement order, so we do hope this arrives with you soon and safely, you should have had tracking information sent to you. This was sent on Friday, as discussed.
Please let us know if there is anything else that we can help you with :)
delivered quickly and very well packaged
24 de agosto de 2023
Resposta da Randalls UK
Thank you for your review, Dean!
Fast delivery, awesome contents
Fast delivery, awesome contents. I was going to record us opening the box but we were so excited, and rightly so. Thank you :-)
22 de agosto de 2023
Resposta da Randalls UK
Thank you for your review, Leia-Summer! We completely understand, haha!
Easy to place an order
Easy to place an order. One of my items was out of stock so Jarrod (owner) replaced it with a similar alternative. Lovely company run by lovely knowledgeable people
4 de agosto de 2023
Resposta da Randalls UK
Thank you for your review, Sue!
Resposta da Randalls UK
Thank you for your review, Kimberley!
Brilliant service
Brilliant service, very quick delivery. Will definately be ordering again.
Thank you so much
31 de julho de 2023
Resposta da Randalls UK
Thanks so much for your kind words!
Yet again perfect and a great set of…
Yet again perfect and a great set of owners
Will be back soon
30 de julho de 2023
Resposta da Randalls UK
Thank you for your kind review!
Everything turned sooner than expected
Everything turned sooner than expected, some funky stuff on the website. Worth a look
26 de julho de 2023
Resposta da Randalls UK
Thank you for your great review, Garry!
Super good service
super good service comes quickly with things and writes really well things Can highly recommend them
26 de julho de 2023
Resposta da Randalls UK
Thank you for your great review, Bjarke!
No product received yet
25 de julho de 2023
Resposta da Randalls UK
Hi Karen. Sorry to hear you haven’t received your order as of yet. We are easily contactable via our Social Media platforms, contact form on the website or directly on email. Unfortunately we don’t get notified of failed deliveries/parcels not arriving, so always encourage customer to contact us rather than just leaving a 1* review. We always track down parcels / resend where needed. 1* reviews can be so damaging when this can be easily sorted out for you, simply
pop us an email to sales@randallsuk.com - Thank you.
I've been very happy about this…
I've been very happy about this company, and about delivering thank you
23 de julho de 2023
Resposta da Randalls UK
Thank you for your review, Alin!
Always order from Randalls they are…
Always order from Randalls they are reliable and always quick delivery.
19 de julho de 2023
Resposta da Randalls UK
Thank you for your review and continued support, Olivia!
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