Rangemaster Avaliações 

I have had a very bad experience in the past with support at rangemaster, but i'd really like to thank charley. i dont know there last name, but we had some outstanding issues and the individual looked at the customers issues and helped solved them rather than make excuses, if people followed the same approach i think issue would get resolved quicker instead of going in circles

Thankyou!

I had been experiencing issues with a Rangemaster range which became a bit of a convoluted experience. However, my recent experience with Ben, customer service, has changed a negative view to a positive one. Thank you Ben for all your help. Very much appreciated.

Eventually received our rangemaster cooker after many months of delays.
Not been used much due to owning a ninja airfyer.
My son and I wished to cook different things with different temp settings only to find the oven door pops open on one of the ovens. Tried contacting rangemaster to be transferred to a line that is not operating at the moment.
Not impressed with the lack of customer service.

Purchasing the Rangemaster cooker from John Lewis was a pleasure. Only on the agreed delivery date did we experience Rangemaster cancelling the delivery four times delaying delivery for a further four weeks and finally cancelling during the delivery window date/ time. Inexcusable and extremely stressful as we prepared our home in readiness. The only redeemable feature was the excellent, professional and courteous delivery/ installation engineers, Johnny and Phil.

We had an issue with our new Rangemaster that needed replacing. Skip and Zen came to take away the original oven and very quickly and professionally installed the new one. They were efficient, friendly, and made the whole process smooth and stress-free.

They also took the time to clearly explain all the functions of the new oven, making sure we understood how everything worked before they left. Their professionalism and helpful attitude were brilliant. Excellent service all around.

Following a small recent product issue at one of our developments, we were quickly provided with a replacement tap. Loren handled the matter promptly and professionally, keeping everything moving smoothly and ensuring the issue was resolved in a very short time. Thanks to Loren’s efficiency and attention to the situation, we now have a happy customer whose problem was dealt with quickly and effectively.

We use Rangemaster for nearly all of our plumbing products, and it’s very reassuring to know that if any issues ever arise, they will be handled with the same level of care and efficiency.

Many thanks to Loren for the excellent support.

Jackie was really good at replying promptly to.my email query ref warranty, the Falcon range cooker is amazing and has a solid industrial feel to it, looking forward to giving some good use over the years.

Zen and Skip were quick, helpful and practical. It was very reassuring after some belated and concerning information about the installation from Rangemaster.
They changed cookers and tested everything remarkably swiftly. A satisfied customer.

I recently bought the Rangemaster Classic Deluxe Induction Range Cooker 110cm in Olive Green (CDL110EIOG/C). The colour is beautiful, but unfortunately Rangemaster has discontinued it and the only one I could find came with chrome fittings.

I contacted Rangemaster to ask if it would be possible to swap the chrome fittings for brass ones and even offered to pay extra for this service. I was told this isn’t something they offer and that they wouldn’t recommend changing them.

What surprised me most was being told that they receive many enquiries about this. If so many customers are asking for brass trim, it seems like a missed opportunity not to offer a factory swap or official trim kit.

Great cooker, but disappointing lack of flexibility from Rangemaster when it comes to something that many customers clearly want.

Further to your reply, you have only discontinued the colour of the rangemaster, not the entire model so your response is not relevant. Can you reply again please taking this into consideration.

Bought a range cooker from the self proclaimed Britains best loved cooker company (ha!) in December 25, one of the ring ignitions has failed already. Contacted Rangemaster two days ago. They farmed out the repair to another company who promised to be in touch within 24 hours to (two days ago). They did contact me after 24 hours to say that someone would be in touch today, still nothing after two days. Is it the repairer who is failing to repair or is it Rangemaster who farm out their responsibilities to poor 3rd parties who cannot carry out their responsibilities.
No doubt they will be all apologetic on here, but recent reviews say otherwise.
Be careful spending top dollar for perceived quality (it isn't) and hope it doesn't break down if you succumb.

We recently had our cooker fitted and we are extremely pleased with the service provided. Skip and Zen were punctual, professional, and clearly very knowledgeable. They took the time to ensure everything was installed safely and correctly, explaining what they were doing along the way.
The work was completed efficiently and the area was left clean and tidy afterwards. It was reassuring to see such care taken with the installation, and the cooker is now working perfectly.
I would highly recommend this service to anyone needing a cooker fitted. Reliable, professional, and excellent workmanship.

Whilst I remain disappointed with the Rangemaster gas oven we bought to replace a similar item we had had no problems with for 20 years (much prefer the old one!), I have to say that Rangemaster have been exemplary in resolving the matter.

The 2 guys who delivered/installed the cooker yesterday were brilliant (sorry, I didn't get their names). Also, special thanks to Charley for the on-line help.

Charley could not have been more helpful and swift in response to my query.

We purchased a Rangemaster Classic Induction (60cm) cooker as part of our kitchen renovation in July 2024. In the 18 months since then, the power board for the induction hob has stopped working twice (in March 2025 and November 2025). It was still under warranty (thankfully!) but on the second fault it took over one four weeks to be repaired. We are now anxious every day that we use it as it seems to be only a matter of time before it breaks again.

It is clear that this cooker is not fit for purpose having failed us twice in 18 months. We would expect a Rangemaster cooker (or any cooker for that matter) to last for many years before a fault appears. We can also see from other recent online reviews of this cooker that there are many other customers who have experienced the same issue with the hob so there does seem to be a design fault with this component of the cooker.

We contacted Rangemaster to express our dissatisfaction with the cooker and received no response to our correspondence. We then followed the complaints process outlined on their website but have also not received a response to this (or a follow-up) which is really quite staggering.

We chose this product largely because we mistakenly trusted the brand and we have been so disappointed with both the quality of the product and the customer service (which has been non-existent). We would strongly advise potential customers to spend their money elsewhere. This is sadly not a reliable company, despite the strength of the brand and the history associated with it.

This an update of a somewhat negative review I wrote on 8 January regarding issues with my new Edge range.

The support I am now receiving is excellent - particularly from Alex.

Quick connection to live chat. Ben was very helpful and dealt with my query in no time.

I had a few issues and questions about my new rangemaster cooker. Ben on the live chat was very quick to respond to all my questions and also responded positively to arrange a replacement for a missing component. Normally I find live chats online difficult and often repetitive and script driven. Ben just addressed my questions quickly and efficiently. He clearly has considerable product knowledge. Very satisfied!

Very happy with our Rangemaster Deluxe classic. Big thank you to Skip and Zen for an excellent installation, fitting and removal service. Highly professional and very personable.

Your product is awful spent £3,000 on an induction rangemaster , constant repairs in the warranty period and now i have no warranty its fit for the bin. Constant induction problems since day one had over 12 repairs and now out of 5 hobs i can use 2 and not on full power . These are not uk produced anymore complete junk

Better than the average live chat: no waiting around for ages, clear explanation from Ben when I needed to know where to look for my cooker's serial number, and after clarification of one point, Ben found exactly the items I needed to replace my damaged cooker parts without any waste of time for me