Rangemaster Avaliações 

We bought a rangemaster professional and had some issues. I originally posted on here in frustration as I was unable to get in touch with rangemaster to sort out the problem. However they have reached out to me and the issues are in hand.

Excellent customer engagement by the customer services team once the faults were reported and hadn’t been dealt with quickly.
The issue of the annoying gas hob taking ages for the rings to stay alight with the starter mechanism clicking away was resolved with some User training by the repair engineer.
I hope others find this useful too, the gas control knobs need to be pushed in “fully” for the gas ring starting to be successful.

Purchased a Rangemaster Professional 90 cm multi fuel cooker 14 days ago. 18th March 2026. Cost £2300 plus extras £60. Delivered with damaged tall oven s/s door. Replacement doir organised sent to engineer to fit. Upon attendance found dooe supplied to also be damaged on unpacking in front of me. Appliance Care arranged another replacement door. That was delivered to the Engineer.30th March. He telephoned me to state the second eeplacement door had been packaged in pristine undamaged outer packaging.
The door inside had been supplied damaged, more so than first replacement !!!!!! Contacted by Joel of AO today 01 04 2026 April fools day who suggested it might be easier to replace the whole cooker ! What logic is that ? !! New electrical and gas connection would be required and disconnection.!!! What world do you live in ? STATE I need a PRISTINE door sent. Informed it will be sent directly to my address. Now updated by Aleysha that a new door is to be supplied on 30th April 2026 one month and a half after original receipt of cooker. Not acceptable in any shape or form !!!!! I hope Chief Executive Officer Mr John Roberts of AO reads this . Totally unacceptable resolution no customer care or service a total disgrace. RANGEMASTER AGA get a grip. No reciprocation for customer Brand Loyalty I should have used another company. The matter renains unresolved as todays businessvtoday customer first - thats laughable. 1st April 2026 and NO JOKE !

The service from Rangemaster has been nothing other than first class - thank you so much!

From highlighting a defect with our cooker, to them agreeing to replace it just a few days later - terrific!

Great customer service and much appreciated - thanks again.

Very good service, cooker delivered on time, installation carried out very well by Dwayne & Patrick, who were friendly & competent.
All packaging taken away &we were given a demo of the cooker functions. They even set the clock to the correct time.
Thank you.

I bought a new kitchen sink and tap that were supplied by Rangemaster from a well known retailer. The tap developed a bad leak but was still covered under guarantee. It has taken some time to sort out a replacement and I was becoming more than a little frustrated. However Tracy has been absolutely superb and has expedited delivery of my replacement tap after unpicking what had gone wrong and had caused the frustrating delay. Thank you so much Tracy your concern and care for a customer was first class.

I just had a new rangemaster fitted, whilst i havent got into real depth with the cooking yet, the two young lads Dwayne and Patrick who delivered and fitted it , in my opinion went the extra mile. Previously i only had a electric rangemaster, therefore unbeknown to me there were issues in fitting, the two lads sorted everthing out and i now have a fully functioning oven. The support and service given was second to none

After 28 years my Rangemaster 110 Gourmet delevoped a fault with the grill. Sadly I found out that all replacement parts are now obsolete so I decided to buy a new Rangemaster 110 Kitchener.
It was duly deivered and installed when it was discovered there was a fault with the lower oven ignition.
Rangemaster were informed and duly organised an engineer to attend with spare parts. Sadly this didn't fix the problem and it transpired that although extra parts were despatched to the local engineer he had gone on holiday and would be away for 10 days!!
I found this completely unacceptable and contacted Rangemaster to say I would speak to the retailer and have my money back within the 30 days as the range cooker was not fit for purpose.
I spoke to an extremely nice lady called Tracey who suggested an alternative whereby I have a replacement cooker made ready ex factory and hang on with the defective one until a swap out was arranged.
I agreed, and after 5 weeks Rangemaster accredited gas engineers arrived. Removed the defective range cooker and, installed, set up and handed over the replacement.
Needless to say everything was ok and we are very pleased with both Rangemaster after sales service, and warranty and in particular Tracey who organised it

Fitting my new Falcon range cooker couldn’t have been better. Skip and Zen were amazing. They sorted a fairly tight install route in no time. Very nice, polite and helpful. 100% recommendation. Thank you.

Dwayne and Patrick were excellent and installed our product very well.

Minor clarification sorted immediately, sharing photos in real time chat with Charley.

Had a problem. Great communication and easily rectified with no fuss. Outstanding after-sales support from Loren the Consumer Care Advisor. Always a sign of a good, trustworthy company.

Fast response - query suitable handled

One of the handles snapped, on your rangemaster. Emailed the customer service & got a reply within 24 hours and a new one was sent out with no quibbles.

Jackie was great.

Despite paying for a "gas safe" delivery team to disconnect my old range, and speaking to them a few days before delivery, they sent a team that were not gas safe (despite assurance that all their teams were gas safe) and who frankly didn't seem to have a clue.

The cooker was delivered two weeks later by an excellent team who were "gas safe" and extremely professional and thorough.

Agata was very helpful and resolved the problem with my tap by return.
I was very impressed with the service received by Agata and she kept me informed the same day regarding the part required and delivery date.
Five star service! Well done …

I contacted Rangemaster when we acquired an old dual fuel classic 90, and asked if there was a user/manual guide for the cooker because I had not been able to find one. Charley was extremely helpful and was able to give us the exact date our cooker was built, from the serial number. Charley explained their archives of manuals did not go back that far, 2004, but that the 2009 would probably be suitable, he sent us the download, and it is.
A very helpful company.

Having looked at the users guide in order to ascertain the relevant part number need, Unfortunately, I could not find it listed.
Therefore, I e-mailed AGA Rangemaster Consumers Rangemaster, on Wednesday the 18th of March 2026, my enquiry was assigned:AGA Rangemaster Consumers Rangemaster. [#1099070]
By the 20th of March 2026, I received an impressive detailed response from Charley.

Straight forward. And happy with the response I got.

We've just had our new Rangemaster cooker delivered and installed. Mark and Paul were excellent. Nothing was to much of a problem and they explained everything we need to know to operate the new cooker. Excellent service