Rangemaster Avaliações 

Review of Rangemaster Dual fuel estate 90 less than 4 years old.

We purchased the above model from Currys. These appliances are not at the cheap end of the market and they should be built to last. At the time of purchase the appliance came with 1 year year warranty extendable to 2 years if registered online within 30 days. Note that Rangemaster currently has a promotion for a 5 Year warranty which I believe should be the default warranty for these appliances.

I am giving a one star review because of the following problems since the warranty has expired.

1) The main oven does not cook evenly. It bakes less on the left side and less at the front. Yes the oven is level.

2) The appliance sometimes turns itself off when using a temperature over 220c typically when baking bread.

3) The clock timer has now decided that it will no longer bleep to indicate time is up. A power reset does not fix.

4) The chrome finish on one of the door handles has started to chip off. Only ever been cleaned with a microfibre cloth.

The cooker has been meticulously maintained, professionally installed and has had relatively light usage. I do not think it is acceptable for this many faults to appear on this type of appliance over this period of time.

Very frustrated trying to get through to customer service. To my relief I eventually spoke to Jackie. Oh my goodness, she went above and beyond to help with my warranty and was able to confirm this had already been done, I believe on the day my cooker was delivered. A huge thanks to Jackie and if every company had someone like her, there would be no need for a complaints department. A huge thank you Jackie and Rangemaster. Just wish there was a handle for the grill,I can’t see the benefit to the customer. (Oh dear am I complaining!!!! Lol

Excellent response time - very helpful.

I took delivery of our new Rangemaster oven but noticed a couple of things that need rectifying under warranty. I spoke to Agata in the Customer Services Team who was extremely helpful and knowledgeable. She processed everything efficiently and within a couple of hours I had been contacted to book a time for an engineer to come out. I am confident the small issues will be resolved and am impressed with the way it has been dealt with.

Ordered a Falcon deluxe induction cooker from Diss ironworks on 1st May. Was told it was coming on 16th June but that was then postponed to 30th June and then postponed again to 14th July. Each time I took a day off only to be told it was no longer coming!!!

Eventually arrived on 14th July by the most ill equipped delivery drivers (not from rangemaster). My £5k induction oven was upside down on the lorry! The drivers wanted the roll it across my drive but my husband refused this and had to help them carry it. They pretty much launched it into my kitchen and took the packaging off to reveal it was upside down ( cracking my brand new limestone flagstone flooring in the process)

The oven was missing bolts so it couldn’t be fitted or levelled. I complained stating that it needed to be checked and they tried fob me off with an external company to look at it. Eventually they agreed to send Lak from rangemaster. He arrived but hadn’t been told that the bolts were missing so agreed to come back on Saturday (3 months after my order ). Lak was great and very professional - a real credit to rangemaster and they are lucky to have him but everything else has been an utter shambles!!! Very disappointing and stressful experience!!

I bought a Rangemaster kettle for £100 due to its “soft boil” advertised as an extremely quiet kettle

It sounds like a plane taking off!
I have tried to contact Rangemaster to see if it’s a faulty kettle and have been passed from pillar to post and now onto the fourth email address !

I have tried calling customer service but again, kept on hold whilst they try and work out who is responsible.

Dreadful company.

Dreadful kettle

Lak and Mark came to replace our Rangemaster cooker hood due to a fault with the original.

Although it was difficult to initially raise the fault with Rangemaster, once Lak and Mark were tasked with the job they were great at communicating, arrived on time and replaced the hood efficiently. They cleaned up after and even helped to fix a minor issue with our Rangemaster oven too. Lak then took the time to explain all of the different settings on our oven.
Thank you.

What an absolute joke!

I ordered a Rangemaster range cooker almost 2 months ago and have been told from the start that it would be delivered on 29 July. I even logged into the website to confirm all my details, and I received SMS updates on 3 June and 19 July confirming the same delivery date.

Then today, out of nowhere, I was told it’s now being delivered on 19 August!

I completely understand that delays happen, but why keep confirming 29 July if you already knew there was a problem? A few days’ notice after waiting nearly two months is just not good enough.

Really disappointed with the communication. I arranged everything around this delivery date, and now I’m left waiting even longer with no proper explanation.

Would have appreciated some honesty instead of repeated confirmations right up until the last minute.

Wonderful to get a person on the end of a phone these days. Particularly one as helpful and charming as Jackie.
Sorted out an issue for me in under 24 hours. Her attitude has secured a purchase of a Rangemaster.
Thank you

Jonny and Phil were great- efficient and helpful! Thank you

Bought a new rangemaster cooker from John Lewis and it was delivered and installed by Rangemaster themselves. They also removed our old non Rangemaster cooker
Lak, Mark and Clive did a good job, no hiccups, or problems except possibly for Laks sense of humour
Lak gave us a run through on the controls which got us off to a good start
Pleased with the cooker appearance and performance although unfortunately our saucepans have turned out to be unsuitable for the induction hob
It could have been 5 stars but I cannot find a user guide anywhere on the rangemaster site for this precise model just for the previous version which wasn't even made in the same size and some of the functionality (hob pairing for example) isn't as straight forward as it looked when Lak did it

Thanks to skip and zen for their delivery expertise of our new Rangemaster and disposal of the old model. They were efficient helpful and accommodating. They took time to give a quick demonstration of the appliance and helped with the set up run to dispel any manufacturing odours.
Many Thanks

Excellent support from Charley. She (assuming she is a she!), she took the details quickly and efficiently and organised an engineer's visit within 48 hours.

Unfortunately my new range cooker was faulty but a replacement was organised quickly and the guys that came to swap it over, Skip and Zen were great. Friendly, professional and extremely knowledgeable. Very pleased with the service I have received.

The person i was chatting to Charley was very helpful and also gave good advice.

I have changed my original review as I have had continuous issues with my rangemaster with water collecting in the bottom and underneath of the right hand oven. We have had the right door seal replaced which now catches on the door every time it closes and the issue with water inside and underneath still not resolved. Contacted their sub contracted maintenance provider Pacifica on numerous occasions and they keep arranging appointments and then cancelling them without notice. The only time you know the appointment is cancelled is when you haven't received an appointment confirmation the evening before as promised and you look on their portal to find out it's been cancelled. For the price of the ovens this is absolutely atrocious service. I was promised by Rangemaster that a senior engineer would be booked to fix my problem, which is the appointment that Pacifica have now cancelled. How can Rangemaster treat their customers so badly when they are paying so much for what they consider to be a top of the range product?

Charley was very helpful finding me product codes for various Rangemaster parts. Thank you!

From the initial call the day before delivery, I knew that all would be good. Nice friendly , respectable guys. Lak took the time to discuss moving the unit and doing a handover in terms of next steps. We aren't quite ready for install, but Lak offered care assistance if required, at install. Thanks again!

I contacted Rangemaster about a warranty repair, quick to contact via Chat, Charley the agent was quick to respond and very helpful, very good experience.

Great response from Charley who sorted my request efficiently and speedily. Impressed with him and Rangemaster who sent me replacement parts free of charge.