Rangemaster Avaliações 

The responses were quick, clear and helpful.

Charley was helpful and efficient; solved the problem quickly. Many thanks.

We have just replaced our Rangemaster after28 years, with a new all singing induction model
Certainly very pleased with the look and functionality to date
A big shout out to Lac and Mark the delivery team on a very hot day
Lac is a particularly engaging chap with 30 years experience with Rangemaster and it showed
His induction session on the functionality was not rushed, he listened to questions, has a great sense of humour and together with Mark who does most of the heavy lifting are great ambassadors for the brand
As we bought from J Lewis we have since added Protection Plus at £200 which extends the warranty to 5 years and adds accidental damage which the standard 2 year policy doesn’t cover

I’d like to thank Reece, Team Leader Support at AGA Rangemaster, for his outstanding customer service.

He was efficient, professional and dealt with my issue straight away with no messing about. He listened carefully, responded promptly and made the whole process quick and stress-free.

What impressed me most was that he also offered to research how Asian cooking pots may affect cast iron pan supports, including why the colour can fade, the best ways to avoid it and the recommended cleaning methods. I really appreciated that he was willing to investigate this further rather than simply giving a standard response.

It’s rare to receive such helpful and proactive customer service these days. Thank you, Reece, for going the extra mile!

Charley was quick efficient & polite. Missing screw issue fixed in seconds

From ordering to delivery,all went smoothly. Skip and Zen worked quickly and efficiently to get the old cooker out and new one in dispute a few steps and blistering heat. They are a credit to your team.

I purchased a RangeMaster Professional Plus at the start of the year when renovating my kitchen, I had wanted a rangemaster for a long time as everyone says the quality is fantastic. I have been bitterly disappointed, not even 3 months from new the knobs on the front were starting to peel, the deflector plate on the inside of the grill keeps falling out every time you open the door and now the handles are starting to peel.

I contacted the local service rep who sent me new knobs, unfortunately they have just done the exact same thing.

If I could return this for a full refund and buy something else I would, the quality is awful and certainly not worth the money or effort.

⭐☆☆☆☆ 1/5

Je partage aujourd'hui mon expérience avec AGA Rangemaster UK / Falcon afin d'obtenir enfin des réponses concrètes concernant une commande de pièce détachée qui semble ne jamais aboutir.

Je possède une cuisinière à induction Falcon Elise 110 (modèle ELS110EICA, numéro de série 10042202006), un appareil haut de gamme dont le prix laisse légitimement penser que le service après-vente sera à la hauteur de la réputation de la marque.

Le 27 mars 2026, une commande a été passée auprès de votre partenaire agréé EUROSAV pour la pièce détachée RFA060753 (commande EUROSAV S277865).

Depuis cette date, c'est un véritable parcours du combattant.

Le 14 avril, AGA Rangemaster m'indique que la pièce est en rupture de stock mais devrait revenir en stock fin avril.

Fin juin, après plusieurs relances, EUROSAV reçoit enfin une information selon laquelle la pièce doit être expédiée sous 7 jours.

Aujourd'hui, plusieurs semaines plus tard, ni EUROSAV ni moi-même n'avons reçu la pièce, ni même obtenu une date de livraison ferme et définitive.

Le plus frustrant n'est pas uniquement le délai. Ce sont surtout :

* l'absence de visibilité ;
* les informations contradictoires ;
* les délais annoncés qui ne sont pas respectés ;
* l'absence de communication proactive ;
* l'impossibilité d'obtenir une date fiable.

Pendant ce temps, notre cuisinière est immobilisée depuis plusieurs mois. Nous sommes une famille avec trois enfants et nous avons investi dans une marque premium en pensant bénéficier d'un niveau de service correspondant au standing du produit.

Ce qui est particulièrement surprenant, c'est que la marque répond rapidement aux avis publiés en ligne, mais semble incapable de fournir à son propre réseau agréé et à ses clients une date claire concernant une commande en cours depuis plus de trois mois.

Je demande simplement :

* une confirmation de l'état réel de la commande S277865 ;
* une date ferme de livraison de la pièce RFA060753 ;
* une explication sur les retards successifs ;
* et une prise en charge sérieuse et urgente de ce dossier.

AGA Rangemaster UK : pouvez-vous enfin apporter une réponse concrète et définitive à cette situation ?

Je mettrai volontiers à jour cet avis lorsque la pièce sera effectivement livrée et que le problème sera résolu.

Skip and Zen were personable and efficient. They managed removal and installation very effectively even with tight turns, gravel and extreme heat. Zen linked up seamlessly with Gas suppler when discovered issue with gas meter and all resolved within 2 hours

We bought our Stainless steel American style, French door fridge freezer from Rangemaster 5 years ago and it had inherent problems from the start. Rather than report them, we followed the manufacturer’s trouble shooting instructions and fixed the issues. Recently it suffered catastrophic failure. We researched the lifespan of such a product and it states that it should give service of between 10-15 years. We contacted the supplier who washed their hands of the problem and so we contacted Rangemaster and they sent us back to the supplier, who in turn referred us back to Rangemaster. Both companies showed no interest or support. The fridge freezer was guaranteed for 2 years. I feel totally let down by both the supplier and Rangemaster. It’s interesting to note that Rangemaster no longer manufacture fridge freezers under the banner Rangemaster or Aga, this tells me that they are aware of the issues with this supposedly high end household appliance and no longer manufacture them. All we asked for was a repair but both companies washed their hands of the issue. I would no longer recommend Rangemaster to anyone.

The two men that delivered and installed our Aga, Johnny and Phil were excellent, cheerful, friendly and efficient. They manouuvered the cooker safetly and expertly into our home respecting our property at all times. They even moved our old cooker into the garage at their own suggestion. The space was a few mm too tight but immediately a solution was offered and implemented. They were careful and knowledgeable and we were consulted at every stage of the fitting, they also offered lots of useful tips and ideas. They are very satisfied with the service received.

I bought my dream oven, and found out the hard way that you do not put the silver burners in a dishwasher; they come out black.
My first contact was with the chat line, who refused to do anything to help, but once I contacted the Rangmaster office, I had the most amazing response, and I now have new beautiful burners!

I was assisted by Ben from the Customer Care Advisory Team and he made sure that I received all the relevant information on the product I was looking at and offered to send me a color sample as I could not find the color I was looking for in any of the local suppliers shops.
This was greatly appreciated and helped make our decision on the Rangemaster product that we are purchasing.

Charley was amazing. Helped answer all my queries and gave me the information I needed promptly. Excellent customer service.

Difficult to operate. So many buttons need to be orchestrated and pushed to simply turn on an oven. Very non intuitive.

Lak & Mark delivered the oven today, removed our old one, through a very narrow entrance. Everything was extremely quick and efficient and then Lak spent a good amount of time explaining all the different features to us, explaining the warranty demonstrating the different capabilities of the oven. All rubbish was taken away and everything was completed within less than 30 minutes so very happy with the service really nice guys.

I am quite disappointed with my Rangemaster cooker. I purchased it in December 2022, and the hob has unfortunately cracked during what I consider to be normal use, rendering it unsafe. I had anticipated a much higher level of quality from a brand that is considered premium. The assistance I have received has not been very helpful, and there seems to be no intention of resolving this issue. After investing a significant amount of money in this premium product, I believe we are entitled to better service.

We ordered a cooker for the Isle of Man which was due to be delivered mid-May - still NOTHING - totally useless. We are going to order from another company. I have never had such awful lack of service and no communication despite repeated phone-calls and emails.

Edit - NOW they decide they can be bothered to communicate because it is a public bad review. Too little too late and VERY unimpressive that this is the only time they bother. Shows their priority is not customer service at all.

Lak and Mark were polite and professional throughout the installation.
Explaining the process and adapting when necessary. Took time to explain the differences between our old oven and the new one. Thank you both.

I found the online chat for customer service helpful; it solved my query. It was my first time using this service and I found virtually no wait time; about 1 minute or less.