I am actually shocked how quick their support is! I thought I discovered a bug which turns out was default behavior of the app I was using (still sending feedback to the developer later) but thei... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Absolute worst UI of any seedbox I have ever used. Its like someone decided to make the most clunky, annoying UI possible, then went ahead and implemented it Just a constant source of irr... Ver mais
A empresa respondeu
Solid service for 3 years straight. Whenever there is a rare hiccup, the support service have solved it every time, even in situations where they aren't required to help, which is greatly appreciated.... Ver mais
A empresa respondeu
Fast service, even faster support when you need it. Lots of options to set it up as you wish, services running fault-free. But the helpdesk is absolutely-(youknowwhatwordImean)-Top Notch, help when yo... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
RapidSeedbox gives you an optimized, fast, and totally customizable Seedbox that fits your every need
Informações de contato
8/F., China Hong Kong Tower, 8-12 Hennessy Road, Wan Chai, Hong Kong
- support@rapidseedbox.com
- rapidseedbox.com
4,4
Excelente
403 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da RapidSeedbox
Your satisfaction with our service, product, and support truly makes our day. Thank you for your great feedback, and we're here to continue providing you with the best!
Super quick and noticed my problem on…
Super quick and noticed my problem on the backend before i even told them.
2 de dezembro de 2023
Avaliação não solicitada
Resposta da RapidSeedbox
Being one step ahead in solving your problems is our goal! Thank you for recognizing our proactive efforts. We're here to ensure your experience is as seamless as possible.
The operative
The operative, Mike was both helpful and came across in a cheerful way. He solved my problem also :-)
2 de dezembro de 2023
Avaliação não solicitada
Resposta da RapidSeedbox
Mike will be thrilled to hear your kind words! We believe that a cheerful approach goes a long way in solving problems, and we're glad you felt the same during your experience.
The customer support is amazing.
The customer support is amazing.
The company does a great job fixing any issue you have with the service. I have been using them 8 years now and would not go anywhere else. The service has gotten better and better over the years.
28 de novembro de 2023
Avaliação não solicitada
Resposta da RapidSeedbox
Your loyalty over the last 8 years means the world to us, and we're ecstatic to hear about your consistently positive experiences. We're looking forward to many more years of growing and improving alongside you!
The service is top notch
The service is top notch. The customer service, specifically Ronal, makes the service worth every penny. I recommend 10/10!
27 de novembro de 2023
Avaliação não solicitada
Resposta da RapidSeedbox
Thank you for highlighting Ronal's efforts and for your glowing recommendation! We're proud to have team members like him who go the extra mile for our clients. Here's to many more years of top-notch service!
Great New User Experience and Customer Support
Rapid seedbox is an excellent platform for new users to get into the space. There are many videos and guides, not to mention one click apps that can reduce how tedious installations are. The customer support is great as well. I had an issue that i spent hours on and customer support was able to help answer my questions and correct my issues.
27 de novembro de 2023
Avaliação não solicitada
Resposta da RapidSeedbox
We're over the moon to know that our resources and support team have been a valuable part of your Seedbox experience. Your success is our top priority, and we're always here to help streamline your journey!
We are stronger together...
We at TORK are happy to use RapidSeedbox. We thank RapidSeedbox for their fast, stable and reliable services.
10 de novembro de 2023
Avaliação não solicitada
Resposta da RapidSeedbox
It's a pleasure to serve the team at TORK! We're committed to providing fast, stable, and reliable services and we're delighted to know it's making a difference for you. Thanks for your trust in RapidSeedbox!
really amazing company
21 de novembro de 2023
Avaliação não solicitada
Resposta da RapidSeedbox
We're thrilled to hear you've had such a positive experience! Your amazing feedback is what drives us to keep improving every day. Thank you for being a part of our journey!
Good service
Good service, responsive to support requests!
20 de novembro de 2023
Avaliação não solicitada
Resposta da RapidSeedbox
We're thrilled to hear you've had a positive experience with our service and support! Your feedback is incredibly valuable to us, and it's affirming to know that our team's dedication to responsive and helpful support has resonated with you. We're here to ensure that your experience only gets better, so if there's anything else we can do for you, just reach out. Thanks for choosing us and for taking the time to share your thoughts! 🌟
Resposta da RapidSeedbox
We're also happy with you as a customer. Feel free to contact us if you have any problems or questions about our services.
Really good company
Really good company! Their support is helpful, useful and they fulfill their responsibilities.
10 de novembro de 2023
Avaliação não solicitada
Resposta da RapidSeedbox
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that our support team has been able to assist you effectively and meet your expectations. We take our responsibilities seriously and are committed to providing our clients with the best service possible. If there's anything more we can do to enhance your experience, please don't hesitate to let us know. Your satisfaction is our top priority!
Great Customer Service
I attempted all of the troubleshooting steps I could find and was still unable to resolve my issue. I reached out to customer support through their chat and Ronal was very quick to reply and resolve my issue in minutes. Wonderful customer support experience.
9 de novembro de 2023
Avaliação não solicitada
Resposta da RapidSeedbox
Contact us anytime if you feel like you're stuck while using your seedbox. Due to experience, our customer service staffs really know what they're doing.
Superb Customer Service
Recently changed my service from supreme to lean and it happened without a hitch, thanks to their help. I'm also quite new with seedboxes but so far, it's been worry-free because of the help articles provided.
4 de novembro de 2023
Avaliação não solicitada
Resposta da RapidSeedbox
You are welcome to change plans anytime. No problem at all. We understand that the needs and requirements of customers will change from time to time.
10gb seedbox, very happy with Rapidseedbox
Got a 10gb seedbox...the speeds feel closer to 1gb speeds considering I've never hit over 100mb downloads on torrents in total, but for the price it's still cheaper than the competitor's 1gb pipe seedboxes. On top of that, this is one of the few companies that actually respond within minutes to support issues and know what they're talking about. For that alone, I'll be sticking with this company, it's refreshing to see.
For what it's worth, the guy didn't ask me to include his name in this review but Ronal was a big help.
2 de novembro de 2023
Avaliação não solicitada
Resposta da RapidSeedbox
We're happy to hear that. We're always trying to bring the best service experience. And other areas as well.
Great customer service
Great customer service, really quick answers and the people on the other end are actually knowledgeable and know a thing or two about the command line.
23 de outubro de 2023
Avaliação não solicitada
Resposta da RapidSeedbox
Thank you so much for the 5-star review and the kind words! We take pride in our knowledgeable team and their expertise with the command line. We're delighted to hear that our customer service met your expectations. Should you have any other inquiries or require further assistance in the future, please don't hesitate to reach out. Thanks for being a valued member of our community!
Dragan from Rapidseedbox
My adviser, Dragan, was first rate. He responded quickly, effectively and had good suggestions which ultimately resolved all of my issues completely! Highly recommended!
17 de outubro de 2023
Avaliação não solicitada
Resposta da RapidSeedbox
Thank you so much for your kind words! We're thrilled to hear that our customer support team could provide you with a great experience. We take pride in delivering top-notch service, and your feedback motivates us to continue raising the bar. If you ever need assistance in the future, don't hesitate to reach out. We're here for you!
Never buy a proxy from this company
Never buy a proxy from this company, they are terrible.
I know proxies very well and I have had to pay a total of them in about ten different companies but they are the worst I have ever seen.
They work once in 2, and above all the promised 50 threads are not there, they alternate between 20 and 40.
I was also fooled into thinking that I was entitled to a 14 day trial but their FAQ seems to be poorly written because that is not the case.
Don't buy!
16 de outubro de 2023
Avaliação não solicitada
Resposta da RapidSeedbox
Hi Marco, we are sorry to hear that. We have reviewed what happened. Our conclusion is that our proxy was working at the time as intended, it's just that we cannot help troubleshoot any customer third-party app.
And about that 14-day trial, we clearly state 24-hour for proxy service on our main proxy page https://www.rapidseedbox.com/proxy . And our FAQ clearly mention Seedbox not proxy. https://www.rapidseedbox.com/faq
Great customer service
Very user friendly product. Helpful customer service.
16 de outubro de 2023
Avaliação não solicitada
Resposta da RapidSeedbox
We can't express how much we appreciate your feedback! Our team is dedicated to ensuring our customers have a seamless experience, and it's wonderful to know that you had a positive encounter with our support staff. Your satisfaction is our priority, and we're excited to continue serving you and exceeding your expectations!
Best Support Period.
i notice my box was running terribly, high cpu and throttled speeds. went to support and WON THE LOTTERY of support people: Ronal! not only did Ronal target the problem fast, he tuned some of the processes to get the whole system running faster than before! I will look back on this fondly, because i doubt i will every get this level of professionalism on my little problems ever again.
15 de outubro de 2023
Avaliação não solicitada
Resposta da RapidSeedbox
Your review brightened our day! We're elated that you found our customer support exceptional. Our team works tirelessly to provide the best assistance possible, and it's incredibly rewarding to hear that it made a difference for you. Thank you for choosing us, and please know that we're always here to assist you whenever you need it. Your success is our success!
11 out of 10 stars
Great support team!
Had some trouble with related configurations of settings outside normal support, and they took all the time needed to help me and fix the problem for me.
Not only that, I now understand what the problem was and where to look next time I have a similar issue!
Kind, friendly and well informed/knowledgable
7 de outubro de 2023
Avaliação não solicitada
Resposta da RapidSeedbox
Yes sure. We only hire passionate people who know their stuff. We wouldn't be able to provide great support otherwise.
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