I am actually shocked how quick their support is! I thought I discovered a bug which turns out was default behavior of the app I was using (still sending feedback to the developer later) but thei... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
Absolute worst UI of any seedbox I have ever used. Its like someone decided to make the most clunky, annoying UI possible, then went ahead and implemented it Just a constant source of irr... Ver mais
A empresa respondeu
Solid service for 3 years straight. Whenever there is a rare hiccup, the support service have solved it every time, even in situations where they aren't required to help, which is greatly appreciated.... Ver mais
A empresa respondeu
Fast service, even faster support when you need it. Lots of options to set it up as you wish, services running fault-free. But the helpdesk is absolutely-(youknowwhatwordImean)-Top Notch, help when yo... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
RapidSeedbox gives you an optimized, fast, and totally customizable Seedbox that fits your every need
Informações de contato
8/F., China Hong Kong Tower, 8-12 Hennessy Road, Wan Chai, Hong Kong
- support@rapidseedbox.com
- rapidseedbox.com
4,4
Excelente
403 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 81% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
This service is a great choice.
I have been using this service for close to 5 years now and I have been very happy with the support and responsiveness of the staff. When problems occasionally arise, they are quick and get me back to functioning in a minimal amount of time.
highly recommended.
16 de julho de 2025
Avaliação não solicitada
Resposta da RapidSeedbox
Thank you for your long-term trust and kind words! We’re thrilled to hear our support has kept you up and running smoothly over the years. Your recommendation means a lot to us. 🙌
—The RapidSeedbox Team
I used this service with great…
I used this service with great pleasure.
due to personal reasons I wanted to cancel but I ended up changing my mind and my support guy sergey got back to me within a day and got me back into my subscriptio, even giving me a 15% discount. Great service.
22 de junho de 2025
Avaliação não solicitada
Resposta da RapidSeedbox
We’re glad you decided to stay with us! It’s great to hear our team could quickly help and make your subscription experience even better. Thank you for your kind words! 🙌
—The RapidSeedbox Team
Great Experience! Would Recommend.
I have been with Rapid Seedbox for about 2 and a half years and my experience has been stellar. Good support who have helped with every issue I've had and I've also been able to move between tiers when I've had to without too much of a hassle. And the service is also great by itself. To me, it is worth the price.
15 de junho de 2025
Avaliação não solicitada
Resposta da RapidSeedbox
Thank you for your continued trust and kind words! We’re thrilled to hear that our support and service have made your experience smooth and valuable over the past 2.5 years. Your recommendation means a lot to us! 🙌
—The RapidSeedbox Team
Great product and customer service!
6 de maio de 2025
Avaliação não solicitada
Resposta da RapidSeedbox
Thank you! We’re glad you’re happy with both our product and support. 🚀
—The RapidSeedbox Team
Awesome price for services soon…
Awesome price for services soon critical.
7 de maio de 2025
Avaliação não solicitada
Resposta da RapidSeedbox
Thank you! We’re glad you find our services valuable and reasonably priced. 🙌
—The RapidSeedbox Team
Good support wellpriced
Good support wellpriced
i like this a lot
6 de maio de 2025
Avaliação não solicitada
Resposta da RapidSeedbox
Thank you! We’re happy to hear you’re enjoying our support and pricing. 🚀
—The RapidSeedbox Team
Resposta da RapidSeedbox
Thank you for your feedback! We’re glad to hear that our team could assist you quickly and get straight to the point. Providing fast and effective support is always our goal, and it’s great to know we could make your experience smooth and hassle-free.
—The RapidSeedbox Team
Resposta da RapidSeedbox
Thank you for your feedback! We’re delighted to hear that you find our service fast and responsive. Our team works hard to ensure that every request is handled promptly and efficiently, so it’s great to know our efforts make a difference. Your satisfaction means a lot to us!
—The RapidSeedbox Team
Great Seedbox
Very easy to use seedbox. Customer support is also reasonable if you ever have an issue.
25 de março de 2025
Avaliação não solicitada
Resposta da RapidSeedbox
Thank you for your feedback! We’re glad to hear that you find our seedbox easy to use and that our support has been helpful whenever needed. Providing a smooth experience and reliable assistance is always our priority, and your kind words mean a lot to us.
—The RapidSeedbox Team
They helped me with a problem I created…
They helped me with a problem I created at a very unsociable time, in a friendly and efficient manner.
18 de abril de 2025
Avaliação não solicitada
Resposta da RapidSeedbox
Thank you for your kind words! We’re glad we could assist you quickly and efficiently, even outside of regular hours. Providing friendly and reliable support whenever it’s needed is always our goal, and it’s great to hear that we could help resolve your issue smoothly.
—The RapidSeedbox Team
The support team is so kind and…
The support team is so kind and patient. I’m new to the seed box world and they were able to help walk me through any issue I had. I truly appreciate their help and would recommend them to anyone, even my mom!
18 de abril de 2025
Avaliação não solicitada
Resposta da RapidSeedbox
Thank you for your wonderful feedback! We’re thrilled to hear that our team could guide you through your seedbox experience with patience and kindness. Helping new users feel confident and supported is always our goal, and it’s fantastic to know we made the process smooth for you. We truly appreciate your recommendation—it means a lot to us!
—The RapidSeedbox Team
Resposta da RapidSeedbox
Thank you! We’re glad you found our service fast and efficient. Providing quick and reliable support is always our priority, and we appreciate your kind words and encouragement! 🚀
—The RapidSeedbox Team
I needed help badly
I needed help badly. I did not know what to do as I was stuck. I reached out to Rapidseedbox and Ronal responded quickly. He was able to solve my dilemma in a very quick manner! I could not believe that he was able to put things together for me in working order in an almost magical fashion! His knowledge and customer service is fantastic. SIMPLY AWESOME! Thank you, Ronal
14 de abril de 2025
Avaliação não solicitada
Resposta da RapidSeedbox
Thank you for your kind words! We’re thrilled to hear that our team could quickly help you get everything working smoothly. Providing fast, knowledgeable, and effective support is always our goal, and it’s wonderful to know you had such a positive experience. We’re glad we could turn a tricky situation into a seamless solution for you!
—The RapidSeedbox Team
Exceptional Support and Setup Experience – Highly Recommend!
As someone who’s not particularly technical, setting up a fully automated seedbox seemed overwhelming at first—until I reached out to the RapidSeedbox team. Their support was next-level. I had a very specific Plex + NZB automation setup in mind, and instead of just pointing me to documentation, they personally installed and configured everything I needed.
Apps like Prowlarr, Sonarr, Radarr, NZBGet, Plex, and even extras like Lidarr and Bazarr were all set up, linked, and working out of the box. They saved me hours (probably days) of frustration and made it easy for me to jump straight into using my system instead of wrestling with configurations.
Their team went above and beyond, responded quickly, and genuinely cared about making the setup right. If you’re looking for a fast, reliable seedbox with world-class support—RapidSeedbox is the one.
Massive thank you to Ronal and the team—legends!
12 de abril de 2025
Avaliação não solicitada
Resposta da RapidSeedbox
Thank you so much for sharing your experience! We’re thrilled to hear that our team could make your seedbox setup smooth and stress-free, especially given the complexity of a fully automated Plex + NZB configuration. It’s wonderful to know that everything—from Prowlarr, Sonarr, Radarr, NZBGet, Plex, to extras like Lidarr and Bazarr—was installed, linked, and ready to go right out of the box.
Our goal is always to save our users time and frustration, and your feedback confirms that we were able to do just that. We take pride in going above and beyond to ensure setups are done correctly and efficiently, and it’s fantastic to hear that you felt well supported throughout the process.
Your recommendation means a lot to us, and we’re grateful for your trust in RapidSeedbox. Enjoy your fully automated system, and we’ll always be here if you need any further assistance.
—The RapidSeedbox Team
The support here can’t go unnoticed
The support here can’t go unnoticed, talk about cooking!
Huge thanks to the RapidSeedbox team! On a Sunday, too. Name another company that would even bother to reply.
Appreciate you Mike, looking forward to working with you more.
23 de março de 2025
Avaliação não solicitada
Resposta da RapidSeedbox
Thank you for the kind words and for recognizing our support team! We’re committed to being there when it matters—weekends included. Glad Mike could assist you, and we truly appreciate the trust you’ve placed in us.
Best seedbox!
I've used their premium seedboxes for over two years now and can't say enough good things. Today in particular I had an issue resolved in a timely fashion with great communication. They're great!
20 de março de 2025
Avaliação não solicitada
Resposta da RapidSeedbox
Thank you for your thoughtful feedback! It’s fantastic to hear that our customer support team met your expectations. We’re committed to providing exceptional service, and your words encourage us to keep striving for excellence. If you ever need anything, don’t hesitate to reach out—we’re always here to help!
Superb support from Sergey!
Today I had some issues, and Sergey went above and beyond to help. Whenever I have a problem with anything related to my seedbox, the support team is always available and truly helpful. They listen to the issue and resolve it efficiently. Because of this excellent support, I will never switch to another provider! :)
19 de março de 2025
Avaliação não solicitada
Resposta da RapidSeedbox
Thank you so much for your kind words! We're thrilled to hear that Sergey provided exceptional support and that our team has been consistently helpful. Your satisfaction means everything to us, and we're grateful for your loyalty. If you ever need anything, we're always here to assist you. Happy to have you with us!
I am being helped fast and professionally
I am being helped fast, and very professionally. I am using the services for a long time already and I am so happy that the few times I need support, they are really amazing. The pricing is also very good. When you look at the competition where I was in the past, support by the competition was not fast and not professional. Rapidseedbox really stands out from the crowd!
15 de março de 2025
Avaliação não solicitada
Resposta da RapidSeedbox
It’s great to hear that you’ve had such a positive experience with us! We’re thrilled that our support team has been able to provide the fast and professional help you need, and that you find our pricing competitive. Your loyalty means a lot, and we’re so glad we could stand out from the competition. We’ll always be here when you need us, ready to assist you anytime!
Best seedbox service
Fast service, way improved recently. Support team is quick and helpful. No issues with my seedbox yet.
13 de março de 2025
Avaliação não solicitada
Resposta da RapidSeedbox
We truly appreciate your feedback! Our team is committed to providing a smooth experience for all our customers, and it's fantastic to hear that you had a great interaction with our support staff. Your satisfaction is our top priority, and we look forward to continuing to exceed your expectations!
By comparison RapidSeedbox is Ryanair, they make you pay for the lifejacket upgrade while you drown.
RapidSeedbox is a frustrating and disappointing service. In the beginning it was slightly above average, but now it’s just mediocre. As long-time user of other similar services, and nearly a year of RapidSeedbox. As a comparison RapidSeedbox is Ryanair, they make you pay for the lifejacket while you drown.
I wanted a simple, no-frills seedbox, but RapidSeedbox intentionally cripples their lower-tier plans… by basic features… not by speed.
From the very first day I noticed they disabled autodl from automatically running tor files on ruT v3, saving them instead, removing one of its most basic features. However, it was still accessible within the autodl filters, something more advance users would know of, it was an unnecessary hassle but at least it was functional.
From the first time I contacted support, it was clear that English wasn’t their first language. While there were no major communication issues, responses were sometimes curt, and a few times I had to explain myself twice to get a clear answer.
They outright admitted they make the lower plans purposely inconvenient to force upgrades. Terrible added value proposition and questionable business practices as it shows that they don’t value you as a customer, they only value you as a pay check.
Recently they rolled out rut v5, with no option to opt out. Sadly, without warning this erased all my settings and filters. No mention in emails to save or back up anything. To make things worse, they completely stripped the autodl features from lower-tier users, making their seedboxes practically useless.
That day I sent two service support requests. The first one on an unrelated matter (resetting the browser cache so the new GUI would function correctly. It still is not 100%) they responded within 3 hours. The next request, maybe 50 minutes later, a question about where are the missing autodl features were, they have ignored and follow up requests for the last 2 days.
If you're looking for a fairly priced and good value seedbox, look elsewhere. On the low tier packages, they restrict the basic features all other seedbox companies provide, making them bad value and expensive. On Higher tiers it is overpriced and ladened with features an average use doesn’t need.
RapidSeedbox and always trying to upsell you, not trying to provide good customer experience.
I have submitted a ticket and told you.. but now you want me to submit it again and tell you again
27 de fevereiro de 2025
Avaliação não solicitada
Resposta da RapidSeedbox
We’re sorry to hear that your experience with us has been frustrating, and we truly appreciate your detailed feedback. Our goal is to offer a range of plans that cater to different needs, and we never intend to make lower-tier plans inconvenient—rather, they are designed with specific limitations to keep them affordable while still providing solid performance.
Regarding the recent ruTorrent v5 update, we understand how disruptive unexpected changes can be, and we regret that this update caused issues with your settings and filters. We always strive to communicate major changes, and your feedback will help us improve in that regard. If you’re still experiencing issues or missing functionality, we’d love to work with you to find a solution.
We also want to address your support experience—our team is dedicated to assisting all customers, and it’s never our intention to ignore support requests. If you still need assistance, please reach out, and we’ll make it a priority to get you the help you need. If you’re open to it, we’d be happy to discuss a discount or another way to improve your experience. Your satisfaction matters to us, and we’d appreciate the chance to make things right.
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