Ordered a 2.6ft single bed and mattress for my daughter as part of a makeover bedroom surprise for her birthday and receive a 3ft mattress with the bed. Safe to say I wasn't impressed, I have emailed... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Ordered a 2.6ft single bed and mattress for my daughter as part of a makeover bedroom surprise for her birthday and receive a 3ft mattress with the bed. Safe to say I wasn't impressed, I have emailed... Ver mais
A empresa respondeu
Cheap item. Expensive quality. Excellent Service. The scheduled delivery was not only on time, I had frequent reminders by the company about exactly when the Bed would arrive. Upon arrival the... Ver mais
A empresa respondeu
I recently bought this mattress, and I couldn’t be happier with my purchase! It’s incredibly comfortable and provides the perfect balance of softness and support. I’ve been waking up feeling refreshe... Ver mais
A empresa respondeu
Purchased a bed through Amazon. The bed arrived within a couple of days and the delivery driver was very nice and helpful. The bed itself was not expensive in the slightest and ai didn't expect much.... Ver mais
A empresa respondeu
Rapyal Stores is a family-run business based in the UK, known for its commitment to quality, craftsmanship, and personal service. With a deep-rooted tradition in the bed-making industry, we take pride in manufacturing your products in-house, ensuring full control over every aspect of production. This hands-on approach allows us to create custom-made beds that are both durable and comfortable, using premium materials sourced with care. Being family-run means that our business carries a personal touch, with each customer treated like part of the extended family. We value customer satisfaction and aim to provide a personalized experience, whether that’s helping you to choose the perfect mattress or designing bespoke bed frames. Our in-house manufacturing process means that you can offer unique, made-to-order solutions while maintaining an unwavering standard of excellence, blending traditional techniques with modern innovations. Our company stands for trust, reliability, and the kind of service that only a family-run business can offer, giving customers a true sense of pride in the products they purchase.
Dewsbury Road, BD19 5BT, Cleckheaton, Reino Unido
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 83% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Bed arrived on the day it was supposed to... But time for arrival was changed through the day went from. 9-11am to just before 3pm.
Slight damage on one half of the bed from transportation (looks like a headboard/different bed base fell into it) and despite pictures and instructions on the page showing a bed with draws it came with none. So make sure to check that.
Mattress is soft but supportive.
Bed frame is good for what it's meant to be, headboard looks much bigger in pictures but, is adequate for use.
All in all; Great product.
Delivery is down to traffic and distance, but did contact me to keep me updated

Resposta da Rapyalstores
Delivered on time the delivery driver was very helpful
And the bed is very good quality and very comfortable

Resposta da Rapyalstores
Because I can't give less than a star.
Who sends a bed out WITH OUT THE MATTRESS!!! I kid you not. Apparently it was damaged however they don't deliver just a mattress so the base and headboard are delivered and now need collecting on Monday but Amazon says Tuesday.
No contact to say delivery is on its way or that there won't be a mattress.
I have ordered beds before no issue but not any more

Resposta da Rapyalstores
Service was fast. Delivery man was really nice and friendly

Resposta da Rapyalstores
Excellent divan the whole time notified on delivery and time in advance delivery driver pleasant

Resposta da Rapyalstores
Very happy with this purchase, such good value and quality. Arrived a perfect condition and appearance. The seller had great communication with delivery updates and times. Also planned a day for the delivery to work with my day off. The delivery people were very helpful and polite. Overall very happy and would recommend.

Resposta da Rapyalstores
Excellent from start to finish. Will be buying from you again

Resposta da Rapyalstores
The delivery was fine and it was on time the bed is alright and comfortable

Resposta da Rapyalstores
They kept me in touch as to updated progress on delivery right up to 10 minute warning. Bed very comfortable as well!

Resposta da Rapyalstores
The bed is the wrong colour, when I told the delivery drivers they refused to take it away and told me I would have to return it myself but gave me no return address and it would cost me a fortune to do that! The bed itself seemed fine until I built it and realized the so called "gas springs" are just solid poles! They don't even work!!!! I have built the bed anyway because as I said it would cost more to return than the price of the bed itself but I will never ever use this incompetent company again!!!!

Resposta da Rapyalstores
The quality of the bed is poor, it’s not sturdy and the mattress is falling apart even though we have only had it for a few days. I’m not impressed and this bed will have to go straight out.

Resposta da Rapyalstores
This mattress is amazing i have a crumbling hio. An extreme angulation in my spine and 4 bulged discs in my back and I've never slept better im not in half as much pain anymore. I didnt wake up when my husband got into bed after his gym session. This is the first mattress I can say I absolutely love definitely recommend to everyone I know with hip and back problems.

Resposta da Rapyalstores
Amazing prize and bed. Fast delivery ❤️ and quick response from the company. Would recommend

Resposta da Rapyalstores
Hi I order super king bed size with 2 drower in right and left side foot end ,the quality was perfect but the issue is the 2 bed base i received was only one side that mean i got 2 bed base same sides ( left sides ) , you should send to me 2 bed base different sides that will be 2 drower in foot end left and right ,but i received only 2 drower in same side in left

Resposta da Rapyalstores
Order was needed quickly and was delivered quickly and early in the day which was excellent. Driver was helpful and efficient. Assembly was reasonably easy for one person with some disability although one small issue with the location of the bolt holes which wasn't too difficult to deal with after a quick check online for instructions. Bed is very comfortable and stable. Would definitely recommend and use again if needed especially for the price. Very good all round. One little negative that maybe when stapling taking a little care with packaging but I understand it's done to protect the corners.

Resposta da Rapyalstores
Kept updated about delivery, great communication, next day delivery, excellent service, good mattress, highly recommended

Resposta da Rapyalstores
Great bed for the price love the fabric daughter is one happy girl. And also very impressed with the speedy delivery

Resposta da Rapyalstores
Double bed I got is sooo comfy have the best night sleep excellent service fast delivery

Resposta da Rapyalstores
Delivery driver very rude dragging every part of the bed mattress and headboard. I told the driver that it was the wrong shade of pink but he wasn't interested. When the bed was unwrapped there was a decent sized hole in the base, also foot board sticks out too much. I saw that you were a small business and I thought it would be good to help, so according to the description I decided to buy what I thought would be lovely but I'm afraid not the mattress is also cheap and slides off the base. I'm really sorry but I'm upset with all the stress I'm disabled and should not be having any stress, so I wondered what you were going to do about it please

Resposta da Rapyalstores
This was the second bed I have bought from you the value for money is superb. Delivery was very fast and driver very helpful. It is easily put together although it does need two people. Would definitely buy from you again

Resposta da Rapyalstores
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.