Ordered Christmas presents December 3rd. Got the email January 6th that they lost the package and are refunding me in 5-10 business days. First and last order
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Veja o que dizem as avaliações
Takes preorders then cancels them months later meaning their customers had no chance to source elsewhere as they were counting on this business to uphold their confirmation. If they cannot not count,... Ver mais
A empresa respondeu
Awsome service was stoked with purchase price was cheaper than other stores. Ordered Mon night received thur morn would definitly purchase from Rare Candy Collections again fast,good coms,awesome to b... Ver mais
A empresa respondeu
Horrible and rude customer service. Had a problem applying promo code and shipping request. Whoever answered denied to resolve at all and gave an attitude whole time of the conversation. Then this idi... Ver mais
Detalhes da empresa
Escrito pela empresa
Australian Online Retailer for Pokémon, Digimon, Yu-Gi-Oh!, Dragon Ball Super, and Other Trading Card Games, TCG Accessories, Plush Toys, Figurines, Puzzles, and Model Kits.
Informações de contato
PO BOX 278 Salisbury , 4107, Brisbane, Austrália
- 0467 951 997
- info@rarecandycollectables.com.au
- rarecandycollectables.com.au
2,0
Ruim
205 avaliações
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Amazing store for Pokémon Cards (amongst other things)
Rare Candy Collectables is a fantastic store. I mainly use them for purchasing Pokémon TCG products - so some of my review focuses on that point. I honestly believe they are in the top handful of stores for pre-ordering and purchasing EN Pokémon TCG products and they also stock JP products at very competitive prices (you've gotta be quick if you want to get your hands on products like Eevee Heroes though!).
Communication from the store is excellent. If I've needed to get in touch regarding an existing order, upcoming products or any other queries, I've received a reply very promptly. Orders are well packed and shipped quickly. I've never had any issues at all with the way products are packed - they use enough wrapping etc to keep products safe but not so much that it's wasteful.
Their membership options are fantastic as they enable a permanent discount and free express shipping. You also earn points for every purchase to use on discounts for any products. Furthermore, members are given priority when preordering. If you're into collecting Pokemon TCG products (or any other products stocked by Rare Candy - Dragon Ball Super TCG, Yu-Gi-Oh, Digimon) and make regular purchases then the membership is the way to go. Other stores use reward point systems but the additional benefits of Rare Candy membership outshine or equal any other stores.
31 de julho de 2021
Resposta da Rare Candy Collectables
Hi AJ,
Thank you for your detailed feedback. We're glad you're happy with our services and making the most out of our paid Membership program.
We look forward to your next purchase with us.
Fantastic service!
30 de julho de 2021
Resposta da Rare Candy Collectables
Hi Liam,
Thank you for your feedback - we're glad you're happy with our services!
tem arrived as described
tem arrived as described, well packaged and on time Thanks
30 de julho de 2021
Resposta da Rare Candy Collectables
Hi Richard,
Thank you for your feedback - we're glad you're happy with our services!
I’m honestly so happy with Rare Candy…
I’m honestly so happy with Rare Candy Collectables, speedy shipping always kept up to date with shipments and also kept up to date with pre-orders and any delays outside of their control. 10/10 and I recommend to everyone who is a card collector. :)
30 de julho de 2021
Resposta da Rare Candy Collectables
Hi Joshua,
Thank you for your feedback - we're glad you're happy with our services!
R.C.C Experience
Everything i received was well wrapped and taken care of when packaging. All products came in perfect condition. Couldn't be any better :)
30 de julho de 2021
Resposta da Rare Candy Collectables
Hi Patrick,
Thank you for your feedback - we're glad you're happy with our services!
Resposta da Rare Candy Collectables
Hi Brandon,
Thank you for your feedback - we're glad you're happy with our services!
The last couple of times I order from…
The last couple of times I order from rare candy all orders has come to me great condition and the shipping time is not bad
30 de julho de 2021
Resposta da Rare Candy Collectables
Hi Dylan,
Thank you for your feedback - we're glad you're happy with our services!
Always great customer service and…
Always great customer service and communication.. have purchased from many times and highly recommend..
29 de julho de 2021
Resposta da Rare Candy Collectables
Hi Duane,
Thank you for your feedback - we're glad you're happy with our services!
Resposta da Rare Candy Collectables
Hi Nicholas,
Thank you for your feedback - we're glad you're happy with our services!
Rare Candy Collectables has always…
Rare Candy Collectables has always provided great service and products. The best customer service and always shipped promptly.
26 de julho de 2021
Resposta da Rare Candy Collectables
Hi RonnyM,
Thank you for your feedback - we're glad you're happy with our services!
Best place to get your Pokémon tcg supplies
These guys go above and beyond, great customer service! Grab a membership and get great perks also! Highly recommend!!
25 de julho de 2021
Resposta da Rare Candy Collectables
Hi Brendan,
Thank you for your feedback - we're glad you're happy with our services!
Resposta da Rare Candy Collectables
Hi Cameron,
Thank you for your feedback - we're glad you're happy with our services!
RCC is the go to for TCG!
Exceptional service each time. Quick delivery, great packaging. Affordable price range & very good customer service. My go to for any Pokémon purchase
23 de julho de 2021
Resposta da Rare Candy Collectables
Hi PokeSteph,
Thank you for your feedback - we're glad you're happy with our services!
Resposta da Rare Candy Collectables
Hi Noah,
Thank you for your feedback - we're glad you're happy with our services!
Quick shipping and response times
Quick shipping and response times, and items packed very safely.
Will use again in the future
23 de julho de 2021
Resposta da Rare Candy Collectables
Hi Brad,
Thank you for your feedback - we're glad you're happy with our services!
🛒🖐👁👄👁👍📦
23 de julho de 2021
Resposta da Rare Candy Collectables
Hi JoeGuyMan,
Thank you for your feedback - we're glad you're happy with our services!
Fast postage good prices
23 de julho de 2021
Resposta da Rare Candy Collectables
Hi Dany,
Thank you for your feedback - we're glad you're happy with our services!
Awesome product list and range
Awesome product list and range. Always well packaged
23 de julho de 2021
Resposta da Rare Candy Collectables
Hi Rhys,
Thank you for your feedback - we're glad you're happy with our services!
Average service
Arrived safely. Lack of communication cause me to miss out on items that were canceled.
23 de julho de 2021
Resposta da Rare Candy Collectables
Hi Nelly,
Thank you for your feedback.
We apologise that we were not always able to fulfil your orders that you made with us. However, we did email customers directly at the time that were affected as soon as it came to our attention that we were not getting enough product to complete orders. We also promptly refunded customer orders that we could not fulfil.
We were also aware that our previous pre-order system was not ideal for our customers, and have since then improved it.
Today, our new system does not require upfront payment or deposit to place a pre-order with us. We will only request payment once we know we can fulfil your order on release, and that there is no obligation to pay for a pre-order if you change your mind, with the option to cancel at any time.
Love rare candy
Love rare candy. Regularly shop here. Would and have recommended to everyone.
23 de julho de 2021
Resposta da Rare Candy Collectables
Hi Thomas,
Thank you for your feedback - we're glad you're happy with our services!
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