Purchased a dress and unfortunately there was an extremely strong smell on the item. I was disappointed, and arranged to return the item. After reaching out to the customer service team a full ref... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Purchased a dress and unfortunately there was an extremely strong smell on the item. I was disappointed, and arranged to return the item. After reaching out to the customer service team a full ref... Ver mais
A empresa respondeu
Pretty duplicitous and misleading returns policy. They say “easy returns” on their website, but trust me they aren’t. If you are US customer do not fall for this trap. They won’t refund the “custom fe... Ver mais
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Shipping to the US quicker than expected! I ordered 2 dresses for an upcoming fall wedding. One dress fit well through main body, but straps were unfortunately too long (Brown Burnout Maxi Corset Dres... Ver mais
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Disappointing- the quality of the dresses doesn’t match the prices. I was also unaware that no refund option is available on sale items meaning I can’t get my money back. Inspection and postage feee i... Ver mais
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Escrito pela empresa
A design-led womenswear brand that is dedicated to bringing affordable luxury garments to our customers and stockists. Rare in name, Rare by Design. Our dedicated in-house design team curates quality garments from heritage styles to statement-trend pieces. We continue to be ahead of the curve to bring our customers and stockists the latest style and standout bestsellers.
Established in 2002, our brand is known for its quality occasionwear and partywear. We are here to cater to the bold with products that stand out from the crowd, like our customers, we are always here to make a statement with feminine silhouettes and bold style. We are here to empower - making all of our customers look and feel they're most confident.
For our latest looks and inspiration follow us @officialrarelondon on Instagram #STYLETHATSRARE
Designed to be Rare, Styled to be statement!
Unit 2, Century Buildings, Brunswick Business Park, Tower Street, L3 4BJ, Liverpool, Reino Unido
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I love my dress and it arrived very quickly!! I feel so confident wearing this dress!!
Does anyone know anyway to contact this company? I placed in order on 12th July, had an email saying it was out for delivery on 18th July and still nothing. I’ve messages on Facebook and on the website but still not contact. First time I’ve ordered from them and I have lost all hope over ever receiving my order. Bitterly disappointed and upset to have lost money.

Resposta da Rare London
The dress I received was beautiful. Very good quality. First time buying from this website, would definitely buy again. I think it was reasonably priced too.
The dress is gorgeous and so unique. Shipping to the US is a little pricey but the dress is well made & different than what I’ve seen at weddings I’ve gone to lately. Can’t wait to wear it!
I didnt receive a confirmation email once I made the order, I had to contact customer service to confirm my pre-order. Once the dress arrived it was torn and not in good condition. The return process was the worst, I had to arrange my own postage which I paid £6.99 + the £3.50 i had to pay for delivery so I wasted nearly £10 on postage. Wont be buying from there again
Rare London has a great Customer Service! Questions, Problems and other matters get answered really qiuckly and nicely. That made The whole order/ return process a lot more pleasent.
I ordered 3 dresses on 29th June and none have arrived. I have contacted customer services and no-one has come back to me despite chasing. Please be very cautious about ordering with this customer as I have waited nearly 4 weeks with no purchases arriving despite paying for 5-8 days postage. Not impressed with the lack of NO communication.
I pre-ordered a sold out dress and it was charged and delivered in a timely manner. Also, this dress is a designer dupe - the quality is outstanding and saved me a good $2,000
Good communication with shipping. Though the dress did come with a few of the fringes broken which was a little disappointing. The dress is beautiful.
Dress was poorly sewn. Could be high quality if the draping of the fringe was correct.
My dress came in with a couple snags. I also had to pay duties on the dress so it came out much more expensive. It looks very obvious too.
Everything looked and fit just like the picture. Delivery was a breeze!!!!
I’ve never received my order.
I paid to be delivered within 5 days max but 8 days passed and nothing.
They give me a tracking number but it’s written that my parcel has been collected but that’s it.
Customer don’t care
Quality of dress and time it took to ship. I will be returning, so disappointed I really wanted this to work for my birthday.
worst experience ever. will never be ordering from this site again. it’s not even worth my sending the item back and getting a refund that’s how much i don’t care to deal with this team again.
Paying such a large import tax and paying the delivery too! I thought this would include the taxes! The dress was 80 Euros,plus delivery 16.50 and another 35.90 import charges! Would never order again! The dress was nice, but all the Extra charges has put me off ordering again! Companies like ASOS and Next and New look,pay those charges!!!
When buying from outside the UK custom fees cost more than the dress. Had to send it back :(
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