Rare London Avaliações 

571
O TrustScore é 2.5 de um total de 5

2,6

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Veja o que dizem as avaliações

Avaliado com 3 de um total de 5 estrelas

Purchased a dress and unfortunately there was an extremely strong smell on the item. I was disappointed, and arranged to return the item. After reaching out to the customer service team a full ref... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Pretty duplicitous and misleading returns policy. They say “easy returns” on their website, but trust me they aren’t. If you are US customer do not fall for this trap. They won’t refund the “custom fe... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Shipping to the US quicker than expected! I ordered 2 dresses for an upcoming fall wedding. One dress fit well through main body, but straps were unfortunately too long (Brown Burnout Maxi Corset Dres... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Disappointing- the quality of the dresses doesn’t match the prices. I was also unaware that no refund option is available on sale items meaning I can’t get my money back. Inspection and postage feee i... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de moda feminina
  2. Loja de Roupas
  3. Fornecedor de Roupas
  4. Loja de Vestidos
  5. Loja de Roupas de Festa

Sobre Rare London

Escrito pela empresa

We are Rare London.

A design-led womenswear brand that is dedicated to bringing affordable luxury garments to our customers and stockists. Rare in name, Rare by Design. Our dedicated in-house design team curates quality garments from heritage styles to statement-trend pieces. We continue to be ahead of the curve to bring our customers and stockists the latest style and standout bestsellers.

Established in 2002, our brand is known for its quality occasionwear and partywear. We are here to cater to the bold with products that stand out from the crowd, like our customers, we are always here to make a statement with feminine silhouettes and bold style. We are here to empower - making all of our customers look and feel they're most confident.

For our latest looks and inspiration follow us @officialrarelondon on Instagram #STYLETHATSRARE

Designed to be Rare, Styled to be statement!


Informações de contato

2,6

Ruim

O TrustScore é 2.5 de um total de 5

571 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,6

Todas as avaliações

(571)

30 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas
logotipo da Rare London

Resposta da Rare London

Hi Roisin , we are so sorry to hear that you received your item in the wrong size !
Please contact (customer.service@rarefashion.co.uk) so that we can look into this further and resolve this issue for you.

Thank you
Erin

Avaliado com 3 de um total de 5 estrelas

Recieved parcel late

Recieved parcel late. It’s not large bust appropriate

15 de novembro de 2023
logotipo da Rare London

Resposta da Rare London

Hi, we are so sorry to hear that you received your parcel late ! Please contact us at customer.service@rarefashion.co.uk if there are any issues . Thank you

Avaliado com 1 de um total de 5 estrelas

Bad CS

Bad CS. Still waiting on return

15 de novembro de 2023
logotipo da Rare London

Resposta da Rare London

Hi Debbie, We are terribly sorry to hear this ! Our customer service team have contacted you and we will try our best to resolve this issue.

Avaliado com 5 de um total de 5 estrelas

I bought the khaki mesh asymmetric wrap…

I bought the khaki mesh asymmetric wrap dress in a size 8 but unfortunately it was too big, I think it is a slightly big fit but I loved the dress so returned it and bought the smaller size which was perfect.
I had no problems with returning the dress, however just swapping sizes would've been handier than having to repurchase and get a get a refund on the original.

2 de novembro de 2023
logotipo da Rare London

Resposta da Rare London

Rare London does not offer exchanges as it is easier to return and re-purchase.
Thank you for your feedback, this is much appreciated !

Avaliado com 5 de um total de 5 estrelas

My first order ⭐️⭐️⭐️⭐️⭐️

I ordered a few dresses from Rare London for a autumn wedding, I wasn’t sure if I would get them in time and messaged their customer services who were very prompt in their response and really lovely. The dresses came in time, the quality was luxury with out paying the price and all true to size. I did have to send one back as it was quiet right for me but the process is really easy too.
It was my first time ordering from them and I would highly recommend x

30 de outubro de 2023
logotipo da Rare London

Resposta da Rare London

Hi Amber, Thank you for this feedback this is much appreciated we love to hear positive feedback from our customers, this means a lot to us and hope to see you again soon :)

Avaliado com 5 de um total de 5 estrelas

Nice dress,

Nice dress,
Good quality, fast delivery

26 de outubro de 2023
logotipo da Rare London

Resposta da Rare London

Hi Natalie, Thank you for your feedback ! This is much appreciated by our team :)

Avaliado com 1 de um total de 5 estrelas

Avoid!

Item not as described, the dress came damaged, when I went to return they informed me they want the item sent royal mail tracked (more expensive) only and they do not provide payment for this. Ridiculous! If you are going to send damaged items be prepared to pay for the return. Will not shop again

23 de outubro de 2023
Avaliação não solicitada
logotipo da Rare London

Resposta da Rare London

Hi Lisa, Thank you for this feedback, we are terribly sorry you have had this experience with us. If customers send us poor of damages we will always try our best rectify this issue.

Avaliado com 1 de um total de 5 estrelas

I believe the quality of this item is not as described.

I believe the quality of this item is not as described. The fringe was very spotty, and not as full as it looks in the photos. The fringe had broken in a couple parts as well. I have not purchased anything from Rare London before, and I was very disappointed in the quality and the misrepresentation of the item.

26 de setembro de 2023
Avaliado com 1 de um total de 5 estrelas

Sizing is NOT accurate

Do NOT let the sizing fool you. A US 6 is not a true US 6. Couldn’t even get my body inside of the dress. Honestly I would have needed to go up 2, maybe 3 sizes. Don’t waste your time.

27 de setembro de 2023
logotipo da Rare London

Resposta da Rare London

Hi Sarah, We are very sorry about this, our sizing is UK based when ordering from us please use our size chart to covert your size from US to UK. Thank you !

Avaliado com 4 de um total de 5 estrelas

Very fast delivery and fast refund

Very fast delivery and the quality of the dress was stunning!! Unfortunately I changed my mind so returned it, had acknowledgement of the return and a refund within a couple of days of returning it. Only down side is I had to pay £10 via Royal Mail to return it signed for to have the value covered had it been lost in the post.

25 de setembro de 2023
Avaliado com 2 de um total de 5 estrelas

Unfortunetly the quality of the garmet…

Unfortunetly the quality of the garmet was not there. One of the straps was sewn in twisted, some of the fringe was coming off as I took it out of the bag. If you won't cover shipping cost for returning a product. In instances where quality control failed at least you should make sure that you are shipping a piece in excellent condition.

31 de agosto de 2023
logotipo da Rare London

Resposta da Rare London

Hi, we are terribly sorry to hear about this and can assure you this is not to our standard of quality !

Avaliado com 1 de um total de 5 estrelas

Order never received

I bought a dress in May and it was “shipped” on the 28th of June and it’s August 21th I contact the mail company and they never received the item. Customer service insists that I have to contact the mail service but they are the ones that supposedly sent it. Never buying from them again

28 de junho de 2023
Avaliação não solicitada
logotipo da Rare London

Resposta da Rare London

Hi, please contact customer.service@rarefashion.co.uk and we will get this issue resolved. Thank you

Avaliado com 1 de um total de 5 estrelas

14 days to return items

14 days to return items? Wow!! Now I’m stuck with £170 worth of dresses I don’t want!!! Consumer rights?

25 de julho de 2023
logotipo da Rare London

Resposta da Rare London

Hi please contact customer.service@rarefashion.co.uk and we can discuss this. We can provide a return process for you as we have a 21 day courtesy depending on the reason of the return.

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