Purchased a dress and unfortunately there was an extremely strong smell on the item. I was disappointed, and arranged to return the item. After reaching out to the customer service team a full ref... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Purchased a dress and unfortunately there was an extremely strong smell on the item. I was disappointed, and arranged to return the item. After reaching out to the customer service team a full ref... Ver mais
A empresa respondeu
Pretty duplicitous and misleading returns policy. They say “easy returns” on their website, but trust me they aren’t. If you are US customer do not fall for this trap. They won’t refund the “custom fe... Ver mais
A empresa respondeu
Shipping to the US quicker than expected! I ordered 2 dresses for an upcoming fall wedding. One dress fit well through main body, but straps were unfortunately too long (Brown Burnout Maxi Corset Dres... Ver mais
A empresa respondeu
Disappointing- the quality of the dresses doesn’t match the prices. I was also unaware that no refund option is available on sale items meaning I can’t get my money back. Inspection and postage feee i... Ver mais
A empresa respondeu
Escrito pela empresa
A design-led womenswear brand that is dedicated to bringing affordable luxury garments to our customers and stockists. Rare in name, Rare by Design. Our dedicated in-house design team curates quality garments from heritage styles to statement-trend pieces. We continue to be ahead of the curve to bring our customers and stockists the latest style and standout bestsellers.
Established in 2002, our brand is known for its quality occasionwear and partywear. We are here to cater to the bold with products that stand out from the crowd, like our customers, we are always here to make a statement with feminine silhouettes and bold style. We are here to empower - making all of our customers look and feel they're most confident.
For our latest looks and inspiration follow us @officialrarelondon on Instagram #STYLETHATSRARE
Designed to be Rare, Styled to be statement!
Unit 2, Century Buildings, Brunswick Business Park, Tower Street, L3 4BJ, Liverpool, Reino Unido
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

Resposta da Rare London
I bought the khaki mesh asymmetric wrap dress in a size 8 but unfortunately it was too big, I think it is a slightly big fit but I loved the dress so returned it and bought the smaller size which was perfect.
I had no problems with returning the dress, however just swapping sizes would've been handier than having to repurchase and get a get a refund on the original.

Resposta da Rare London
Delivery was very quick & the dress is beautiful..the fabric is excellent…

Resposta da Rare London
I ordered a few dresses from Rare London for a autumn wedding, I wasn’t sure if I would get them in time and messaged their customer services who were very prompt in their response and really lovely. The dresses came in time, the quality was luxury with out paying the price and all true to size. I did have to send one back as it was quiet right for me but the process is really easy too.
It was my first time ordering from them and I would highly recommend x

Resposta da Rare London
Item not as described, the dress came damaged, when I went to return they informed me they want the item sent royal mail tracked (more expensive) only and they do not provide payment for this. Ridiculous! If you are going to send damaged items be prepared to pay for the return. Will not shop again

Resposta da Rare London
I believe the quality of this item is not as described. The fringe was very spotty, and not as full as it looks in the photos. The fringe had broken in a couple parts as well. I have not purchased anything from Rare London before, and I was very disappointed in the quality and the misrepresentation of the item.
Do NOT let the sizing fool you. A US 6 is not a true US 6. Couldn’t even get my body inside of the dress. Honestly I would have needed to go up 2, maybe 3 sizes. Don’t waste your time.

Resposta da Rare London
Love the dress but so many of the fringe pieces are snagged and broken
Very fast delivery and the quality of the dress was stunning!! Unfortunately I changed my mind so returned it, had acknowledgement of the return and a refund within a couple of days of returning it. Only down side is I had to pay £10 via Royal Mail to return it signed for to have the value covered had it been lost in the post.
Good quality product but had to return due to the fact I could barely walk in the garment and I had to pay for return-unsure if I would purchase again from RARE
Unfortunetly the quality of the garmet was not there. One of the straps was sewn in twisted, some of the fringe was coming off as I took it out of the bag. If you won't cover shipping cost for returning a product. In instances where quality control failed at least you should make sure that you are shipping a piece in excellent condition.

Resposta da Rare London
The top is beautiful, good material managed to get it at a discounted price.
Look forward to buying more stuff from them.
I bought a dress in May and it was “shipped” on the 28th of June and it’s August 21th I contact the mail company and they never received the item. Customer service insists that I have to contact the mail service but they are the ones that supposedly sent it. Never buying from them again

Resposta da Rare London
14 days to return items? Wow!! Now I’m stuck with £170 worth of dresses I don’t want!!! Consumer rights?

Resposta da Rare London
This dress is one of the most gorgeous dresses I've ever put on. I got so many compliments on the fit and style of it. Hoping I'll have another grand even I can wear it to!
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