Purchased a dress and unfortunately there was an extremely strong smell on the item. I was disappointed, and arranged to return the item. After reaching out to the customer service team a full ref... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Pretty duplicitous and misleading returns policy. They say “easy returns” on their website, but trust me they aren’t. If you are US customer do not fall for this trap. They won’t refund the “custom fe... Ver mais
A empresa respondeu
Shipping to the US quicker than expected! I ordered 2 dresses for an upcoming fall wedding. One dress fit well through main body, but straps were unfortunately too long (Brown Burnout Maxi Corset Dres... Ver mais
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Disappointing- the quality of the dresses doesn’t match the prices. I was also unaware that no refund option is available on sale items meaning I can’t get my money back. Inspection and postage feee i... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Rare London
Escrito pela empresa
We are Rare London.
A design-led womenswear brand that is dedicated to bringing affordable luxury garments to our customers and stockists. Rare in name, Rare by Design. Our dedicated in-house design team curates quality garments from heritage styles to statement-trend pieces. We continue to be ahead of the curve to bring our customers and stockists the latest style and standout bestsellers.
Established in 2002, our brand is known for its quality occasionwear and partywear. We are here to cater to the bold with products that stand out from the crowd, like our customers, we are always here to make a statement with feminine silhouettes and bold style. We are here to empower - making all of our customers look and feel they're most confident.
For our latest looks and inspiration follow us @officialrarelondon on Instagram #STYLETHATSRARE
Designed to be Rare, Styled to be statement!
Informações de contato
Unit 2, Century Buildings, Brunswick Business Park, Tower Street, L3 4BJ, Liverpool, Reino Unido
- customer.service@rarefashion.co.uk
- rarelondon.com
2,6
Ruim
571 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Horrible customer service
29 de abril de 2024
Resposta da Rare London
Hi Diana,
Thank you for taking the time to leave a review, your feedback is greatly appreciated.
We are terribly sorry to hear that you've had a bad experience with our customer service team, we would just like to state that our customer service team will always try their best to help however they cannot override any of our company policies so occasionally are unable to help depending on your issue. We hope this helps clear things up.
Thank you !
Resposta da Rare London
Hi Mrs Mcinally,
Thank you for taking the time to leave us a review, we really appreciate your positive feedback, this will be shared with our team. We are glad to hear you have found your Rare style and that you had a brilliant experience with us !
Kind regards
Erin
El envío fue muy rápido
El envío fue muy rápido, me gustó mucho el vestido, pero si le falta un poco de calidad aún así es hermoso
8 de maio de 2024
Resposta da Rare London
Hi Cinthia,
Thank you for taking the time to leave us a review, we really appreciate your positive feedback. This will be shared with our team.
We are glad to hear you have found your Rare style !
Kind regards
Erin
I like this dress the colour is so…
I like this dress the colour is so cute.
Exactly what I want
14 de maio de 2024
Resposta da Rare London
Hi Aky,
Thank you for taking the time to leave this review, we really appreciate your positive feedback, this will be shared with our team. We are glad to hear you have found your Rare style !
Kind regards
Erin
Resposta da Rare London
Hi Catherine,
Thank you for taking the time to leave this review, we appreciate your positive feedback and this will be shared with our team. We are glad to hear you have found your Rare style !
We hope to see you again soon.
Kind regards
Erin
Cute
Super cute and comfortable, I got an 8 though as a size xs-s and I regret not getting a 6
9 de maio de 2024
Resposta da Rare London
Hi Emilia,
Thank you for taking the time to leave this review, we appreciate your positive feedback and this will be shared with our team. We are glad to hear you have found your Rare style !
We hope to see you again soon.
Kind regards
Erin
Very nice dresses and the quality of…
Very nice dresses and the quality of them is great too!
30 de abril de 2024
Resposta da Rare London
Hi Cheryl,
Thank you for taking the time to leave this review, we appreciate your positive feedback and this will be shared with our team. We are glad to hear you have found your Rare style !
We hope to see you again soon.
Kind regards
Erin
Resposta da Rare London
Hi RM,
Thank you for taking the time to leave this review, we appreciate your positive feedback and this will be shared with our team. We are glad to hear you have found your Rare style !
We hope to see you again soon.
Kind regards
Erin
Seemingly very bad at refunds
My first time ordering with this company and I admit to not reading the returns policy about paying for your own returns, but still that's fine. Item of clothing didn't fit so I returned it immediately on 1st May, I received an email from Rare (London) on the 3rd May to say they have received it. Its now the 10th of May & still no refund!
It's almost like they don't want to give you your money back!?
As a first time experience I can't see me using this company again
1 de maio de 2024
Avaliação não solicitada
Resposta da Rare London
Hi Emma,
Thank you for taking the time to leave us a review, we appreciate all feedback ! Regarding refunds, we aim to process our customers refunds within in 7-10 working days. We can see on our system that your refund was issued 5 working days after the delivery date. Apologies for any inconvenience caused.
Kind regards
Erin
I ordered two dresses that came for my…
I ordered two dresses that came for my even on Saturday, couldn’t choose between them so ofcourse I have to keep both! Amazing style, colour and quality! Within my order was a gift of a co-ord,it is also stunning and was a lovely surprise. Highly recommend, thank you!
30 de abril de 2024
Resposta da Rare London
Hi Shauna,
Thank you for taking the time to leave this review, we appreciate your positive feedback and this will be shared with our team. We are so glad to hear you have found your rare style and that you are happy with the freebie !
Hope to see you again soon !
Kind regards,
Erin
The merchandise that was sent looked…
The merchandise that was sent looked just like the picture, unfortunately one of the dresses I ordered is too small
30 de abril de 2024
Resposta da Rare London
Hi Rosalyn,
Thank you for taking the time to leave this review, we appreciate your positive feedback and this will be shared with our team. We hope to see you again soon.
Kind regards,
Erin
Excellent hen do dress
Size was true and comfortable, packaging and quality was on point and my dress was amazing quality for the price £79! I will be using you for special occasions again, thank you! Stacy x
29 de abril de 2024
Resposta da Rare London
Hi Stacy,
Thank you for taking the time to leave this review, we appreciate your positive feedback and this will be shared with our team. We are so glad to hear you have found your rare style !
Hope to see you again soon !
Kind regards
Erin
Nie otrzymałam zamówienia a dostaje…
Nie otrzymałam zamówienia a dostaje maila z oceną zakupów… Dodam tylko, że na zakup czekam już 2 tygodnie…
29 de abril de 2024
Resposta da Rare London
Hi Lidia,
Thank you for taking the time to leave this review, we appreciate all feedback and this will be shared with our team. Our customer service team have now contacted you via email with information on your recent order. We hope to resolve this matter immediately.
Apologies for any inconvenience caused !
Kind regards
Erin
I love the dress I purchased from your…
I love the dress I purchased from your website. The fit was so beautiful.
22 de abril de 2024
Resposta da Rare London
Hi Priya,
Thank you for taking the time to leave this review, we appreciate your positive feedback and this will be shared with our team. Hope to see you again soon !
Kind regards,
Erin
some issues but revolved very fast.
some issues but revolved very fast.
I order 2 coords, and a dress for next day delivery. 1 of the coord was not sent, I emailed RAVE and they sent out the next day.
the delivery charges are not the cheapest but hey ho... I would order from their site again.
thanks for the customer service!
15 de abril de 2024
Resposta da Rare London
Hi Lilo,
Thank you for taking the time to leave this review, we appreciate all feedback from our customers and this will be shared with our team. We are glad to hear this issue was resolved quickly for you. Hope to see you again soon !
Kind regards
Erin
Amazing quality and price.
19 de abril de 2024
Resposta da Rare London
Hi Linda,
Thank you for taking the time to leave this review, we appreciate your positive feedback and this will be shared with our team. Hope to see you again soon !
Kind regards,
Nina :)
Stunning dress and great sale price!
Absolutely stunning dress for a bargain price, arrived on time and even sent me a free top as well! First time shopping here and would happily go back again!
16 de abril de 2024
Resposta da Rare London
Hi Hannah,
Thank you for taking the time to leave a review, this feedback is appreciated and will be passed onto our team, we are glad to hear that you loved your order are found your Rare style.
Kind regards
Erin
The dresses are just beautiful
The dresses are just beautiful, the quality and the fitting are just perfect. Delivery was so quick it came earlier than expected which was fantastic.
17 de abril de 2024
Avaliação não solicitada
Resposta da Rare London
Hi Ariadina,
Thank you for taking the time to leave a review, this feedback is appreciated and will be passed onto our team, we hope you loved your order are found your Rare style.
Kind regards,
Nina :)
Fantastic quality and lovely customer service!
I have ordered from Rare a few times and absolutely love the clothes and the quality is always so fantastic.
I had a minor issue with a recent purchase and the customer service team were fantastic. They got back to me so quickly and sorted is really quickly for me. Now everything is perfect and I can't wait to wear my new outfit!
5 de abril de 2024
Resposta da Rare London
Hi Alice,
Thank you for taking the time to write this review, your feedback is greatly appreciated. We are very happy to hear that our team was able to help you in resolve your issue in a timely manner and that you love your outfit !
Kindest regards,
Nina :)
No me ha llegado el pedido
No me ha llegado el pedido, he mandando dos correos y no me han contestado, no puedo localizar mi envío y cuando intento localizarlo con el número de envío me dice que no existe. Me han estafado
3 de abril de 2024
Resposta da Rare London
Hi Dara,
Thank you for taking time to leave a review. We are so sorry to hear that you did not receive your parcel this is not acceptable ! Our customer service team have contacted you with information regarding this matter. We apologise for any inconvenience this may have caused.
Kind regards
Erin
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