Purchased a dress and unfortunately there was an extremely strong smell on the item. I was disappointed, and arranged to return the item. After reaching out to the customer service team a full ref... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Pretty duplicitous and misleading returns policy. They say “easy returns” on their website, but trust me they aren’t. If you are US customer do not fall for this trap. They won’t refund the “custom fe... Ver mais
A empresa respondeu
Shipping to the US quicker than expected! I ordered 2 dresses for an upcoming fall wedding. One dress fit well through main body, but straps were unfortunately too long (Brown Burnout Maxi Corset Dres... Ver mais
A empresa respondeu
Disappointing- the quality of the dresses doesn’t match the prices. I was also unaware that no refund option is available on sale items meaning I can’t get my money back. Inspection and postage feee i... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Rare London
Escrito pela empresa
We are Rare London.
A design-led womenswear brand that is dedicated to bringing affordable luxury garments to our customers and stockists. Rare in name, Rare by Design. Our dedicated in-house design team curates quality garments from heritage styles to statement-trend pieces. We continue to be ahead of the curve to bring our customers and stockists the latest style and standout bestsellers.
Established in 2002, our brand is known for its quality occasionwear and partywear. We are here to cater to the bold with products that stand out from the crowd, like our customers, we are always here to make a statement with feminine silhouettes and bold style. We are here to empower - making all of our customers look and feel they're most confident.
For our latest looks and inspiration follow us @officialrarelondon on Instagram #STYLETHATSRARE
Designed to be Rare, Styled to be statement!
Informações de contato
Unit 2, Century Buildings, Brunswick Business Park, Tower Street, L3 4BJ, Liverpool, Reino Unido
- customer.service@rarefashion.co.uk
- rarelondon.com
2,6
Ruim
571 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Dress
Bought a dress from Rare, unfortunately the dress just did not suit my shape so I did return, however I never had any issues returning the item and my refund is on its way. Overall good service.. hasn’t put me off using the website again :)
4 de abril de 2024
Resposta da Rare London
Hi Laura,
Thank you for taking the time to leave us a review , we love hearing positive feedback from our customers ! We are glad to hear that you had no trouble returning your item back to us. Hope to hear from you again soon.
Kind regards,
Erin
Fast Dispatch
Fast Dispatch! Excellent garments just as described. Sizes all as expected.
2 de abril de 2024
Resposta da Rare London
Hi Rachel,
Thank you for taking the time to leave us a review , we love hearing positive feedback from our customers ! We are glad to hear that you have found your rare style, Hope to hear from you again soon.
Kind regards,
Erin
Resposta da Rare London
Hi C Samms,
Thank you for taking the time to leave us a review , we love hearing positive feedback from our customers ! We are glad to hear that you have found your rare style, Hope to hear from you again soon.
Kind regards,
Erin
We sent an item back due to wrong size…
We sent an item back due to wrong size being ordered, the process was so easy and we received the new garment within a few days ;-)
5 de abril de 2024
Avaliação não solicitada
Resposta da Rare London
Hi Mark,
Thank you for taking time to leave us a review, we love to hear from our customers and appreciate all feedback. We will be sure to relay this with our customer service team. We are glad to hear that this issue was resolved quickly for you !
Kind regards,
Erin
Love at first sight
I bought my first dress via Nordstrom and I fell in love with it. The dress is beautiful and fits true to size.
26 de janeiro de 2024
Avaliação não solicitada
Resposta da Rare London
Hi Natacha,
Thank you for taking time to leave us a review, we love to hear from our customers and appreciate all feedback. We will be sure to relay this with our customer service team. We are very happy to hear you found your Rare style and hope to see you again soon !
Kind regards,
Erin
Emailed twice for a return/ refund no…
Emailed twice for a return/ refund no reply! Custom service not really good
26 de março de 2024
Resposta da Rare London
Hi Salimata,
Thank you for leaving your review your feedback is appreciated and you comments will be passed on.
Our team has notified us to say your queries have been responded to any your issued have been resolved, if you can reach out to us on the email chain that would be much appreciated.
Thank you :)
For international returns it’s…
For international returns it’s impossible to return an order. The shipping costs are over $100 dollars. The website is very misleading in making an international customer perceive returns are easy. Awful. I feel completely scammed.
25 de março de 2024
Resposta da Rare London
Hi Sangeeta,
Thank you for taking the time to leave us a review. We appreciate all feedback from our customers. Unfortunately, we cannot cover returns costs for international customers, however we are currently working on an easy returns system for our customers. Apologies.
Kind regards,
Erin
So good
So good.
Arrived as advertised and loved the photos online.
Fast fast delivery with lots of updates along the way.
Sizes true to US sizing.
18 de março de 2024
Resposta da Rare London
Hi Cecilia,
Thank you for taking time to leave us a review, we appreciate all feedback from our customers and will be sure to relay this with our customer service team. We are very happy to hear you found your Rare style and hope to see you again soon !
Kind regards,
Erin
Received my dress and was faulty and…
Received my dress and was faulty and very bad quality, I have sent 3 emails and have not heard back very disappointed.
20 de março de 2024
Avaliação não solicitada
The item was not as described
The item was not as described. Cheap and came up very small.
I tried to use your returns portal and the link does not exsist. I emailed your customer service email address provided and got a bounce back. How exactly do I return the item?
12 de março de 2024
Resposta da Rare London
Hi Nicola,
Thank you for taking time to leave us this feedback, we are sorry to hear you have been having issues with your return. A member of our customer service team has contacted you via email regarding this issue.
Kind regards,
Nina
The dresses are beautiful!
I received the items quickly and they are of a very good quality. The dresses are beautiful!
5 de março de 2024
Resposta da Rare London
Hi Kristine,
Thank you for taking the time to leave a review, we appreciate all feedback from our customers and will be sure to relay this with our customer service team. We are very happy to hear you have found your Rare style !
Kind regards,
Erin
Quick delivery, item quality not amazing
Quick delivery, was great. I bought a fringed item which unfortunately on first wear already had a lot of fray.
20 de fevereiro de 2024
Resposta da Rare London
Hi Nana,
Thank you for taking the time to leave a review, we appreciate all feedback from our customers. Unfortunately due to the nature of the fabric, strings can tend to fray and hang loose, these can be removed without effecting the look of the dress. We understand that this is not something you want for a brand new dress, however with transit and movement from trying the dress on this is inevitable. Apologies for any inconvenience caused.
Kind regards,
Erin
Great quality, quick delivery!
So happy with my order! I ordered two dresses, both fit perfectly and the quality of them is great and true to size. I ordered the dresses Thursday evening and got them Saturday morning - quick delivery too. Will definitely be ordering again!
2 de março de 2024
Avaliação não solicitada
Resposta da Rare London
Hi Aw,
Thank you for taking the time to leave a review, we appreciate all feedback from our customers and will be sure to relay this with our customer service team. We are very happy to hear you have found your Rare style !
Kind regards,
Erin
Delivered on time and product is delish
Delivered on time and product is delish
26 de fevereiro de 2024
Resposta da Rare London
Hi Samantha,
Thank you for taking time to leave this review, we appreciate all feedback from our customers and will be sure to relay this with our customer service team. We are very happy to hear you found your Rare style and hope to see you again soon !
Kind regards,
Erin
Love it,love it,love it my outstanding…
Love it,love it,love it my outstanding dress.
Thank you Rare London.
Will be purchasing again soon.,,
23 de fevereiro de 2024
Resposta da Rare London
Hi Laila,
Thank you for taking time to leave a review, we appreciate all feedback from our customers and will be sure to relay this with our customer service team. We are very happy to hear you found your Rare style and hope to see you again soon !
Kind regards
Erin
It was ok
On time delivery. Good quality, fit and design. However for the money I paid I would prefer to had hidden zipper.
19 de fevereiro de 2024
Resposta da Rare London
Hi Melpo,
Thank you for taking time to leave a review, we love to hear and appreciate all feedback from our customers. We will pass your comment on to our customer service team.
We hope to hear from you again soon !
Kind regards,
Erin
Resposta da Rare London
Hi Nicole,
Thank you for taking time to leave a review, we appreciate all feedback and will be sure to relay this with our customer service team. We are very happy to hear you found your Rare style and hope to see you again soon !
Thank you,
- Nina
The material of the dress is terrible…
The material of the dress is terrible it cagged straight away and is definitely not worth its value … I will be reviewing online to followers because a lot wanted to go out and buy it and I would not like them to waste their money. Delivery was great however.
14 de fevereiro de 2024
Resposta da Rare London
Hi Charlotte,
Thank you for taking the time to leave your review, we appreciate all feedback from our customers.
We are terribly sorry to hear that you had this experience with us! We hate disappointing our customers. Please feel free to contact our customer service team at (customer.service@rarefashion.co.uk) if you have any further questions or if you wish to return any item/s and we will further assist you. Apologies for any inconvenience caused.
Kind regards
Erin
Amazing service!!
Amazing service!!! Great quality of clothes! Issues are always solved promptly!!! Thank you Rare London for being fabulous!!! Recommended 1000% 😍
16 de fevereiro de 2024
Avaliação não solicitada
Resposta da Rare London
Hi Aphrodite,
Thank you for your order and for taking time to leave this feedback, we really appreciate this ! We love to hear back from our customers. We will pass your comment on to our team. Hope to see you again soon.
Thank you
Erin
Absolute rubbish
Absolute rubbish. I ordered the viral fringe dress. The dress arrived with fringes at odd lengths and multiple fringes hanging off the dress - it looked absolutely ridiculous and broken when worn. I wrote to customer service stating that the dress was damaged upon arrival and they said this was normal and to be expected, and that fringes hanging off the dress did not count as a faulty item! I was forced to pay for return postage to return a faulty, unwearable item.
Looking at the trust pilot reviews I can see multiple customers have had this issue. To clarify I spoke to customer service, we had a lengthy discussion about the inadequacy of the so called disclaimer on their website and I provided photos of the clearly unwearable and damaged item. I was still forced to pay postage.
AVOID!!
16 de janeiro de 2024
Avaliação não solicitada
Resposta da Rare London
Hi Lola,
Thank you for taking the time to leave your review, we appreciate all feedback. We are terribly sorry to hear that you have had this experience with us and that you received your item in an unacceptable condition!
However our Fringe Detail Halter Maxi Dress does tend to fray and pieces may hang due to the nature of the fabric, we do consider this product damaged if there are large gaps or knotting in the fabric.
Apologies for any inconvenience caused.
Kind Regards,
Erin
A Experiência Trustpilot
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