Rattan Hut Avaliações 

The furniture itself is great and I’m really pleased with all of it. The only downside was the wait time but I always managed to speak to someone and they were always helpful.

Im still waiting for them to complete an order that was suppose to arrive in May. No covers and no egg chair for the summer season. Egg chair only arrived beginning of September which is now pointless until next year. Constantly chasing and now must wait for the L 6 seater cover towards the end of October. Absolute joke of a company.

We bought the 4 seater sofa, 2 chairs and fire pit set. Once we built the first chair, it was fast and straightforward to put everything else together.
Absolutely delighted with the quality and it all looks so smart and has totally upgraded our patio area. The set came with fantastic fitted covers to protect the furniture which we need as we live in Scotland.

Clear website to navigate, easy ordering and honest shipping details ie, time frames for receiving order. Very good communication from the company and from the delivery company.

Altogether, very happy with it all. Thank you!

Great service. Excellent quality and delivered on time. Highly recommended.

Seems like an absolute scam of a company. No one answers emails/phone calls. Bought furniture that I need to return-have been emailing for over a month now and am no where closer to being able to return the furniture. They agreed to accept the return and then absolutely nothing. Seems like a one-man company and a total scam-do not buy!!

Great furniture, good finish went together easily and looks stunning in the garden.

The Cheltenham set is lovely. It was easy to put together and after initially buying the wrong gas bottle for the fire pit we got it sorted. My only criticism is that the cushions are a bit hard but other than that I love it.

Great communication, excellent product, very comfortable furniture. Very easy to put together by one person.

We bought the 8 seater Cheltenham set with the fire pit table. It all arrived undamaged and was very easy to put together! It looks fantastic in our garden and super comfortable to sit on

I am still waiting on part of my order in September from an order in March.

Customer service never answer the phone. Messages are returned at night and delivery is promised "next week" or "tomorrow".

Missing items included the covers meaning we've have cussions in the kitchen all summer.

Very bad service.

Quick delivery
Great product
Easy to contact helpful staff

DO NOT buy anything it’s a scam, they cancel your order then don’t answer your phone calls or emails.

Never dealt with a company with such bad customer service and communication skills. Order arrived, 3 items missing, 1 sent straight away and have been waiting since JUNE for other 2 items. Have had to chase each time, given a delivery date and it never arrives. They only give you an update once you chase. Now 1st September still missing 2 items and have asked 5 times now where my items are and how I can issue a formal complaint and guess what - no reply! Still 2 products down. What a waste of time and money. Would not recommend - do not order from this company.

Great service and product.

It took a lot longer to arrive than stayed and kept moving date till I threatened a refund , I miss read advert apparently according to them , I’m sure they advertised extra £150 off in the same advert as free covers and egg chair , when questioned them got a cheeky reply . Charging me £150 for the “free” goods plus £100 for delivery .Goods are of high quality and we really like them . Not an easy company to deal with

I waited a long time for my furniture (April to August!) the furniture was delivered on time when I was told it would be, we've since our it all together and it's a great set. Very happy with it all. The cushions are comfortable too.

Only missing a star as there could have been a little more communication, I was aware that the process would take a long time, but updates would have been helpful to out my mind at ease.

Overall, a nice set of your willing to wait, it looks really nice and well made. I will be recommending this company.

The furniture quality is great and the family all love it 😁
The delivery timescales were constantly changing though we eventually received the furniture in time for an important party as hoped🙏🏽.
All conversations with the lady in customer services were always positive and she was the reason for it being expedited.
One point of feedback, please answer your calls rather than always having to get a call back as I’m sure you are missing business that way.
Thanks again

Comms are a bit quiet after initial order, but customer support is quick at getting back when contacted. Arrived when said it would arrive. Easy to build, looks amazing when assembled. Comfortable to sit on and relax. Well worth the money and the wait time for arrival.

Good customer service. Will definitely use Rattan Hut in the future.