I placed an order on the 15th of April 2025, and have still not received my order I have emailed four times, WhatsApp twice and tried to call them on the number provided however this does not... Ver mais
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Veja o que dizem as avaliações
The recently sent a email to say my subscription was cancelled which I did not activate. I then resubscribe and never receive my order. No response via phone, whatsapp, insta, email. Bank charge back... Ver mais
We love Rawgeous, great quality complete raw dog food. No worrying about what essential nutrients we are missing in our dog’s diet, because it’s nutritiously balanced. Further more, customer service... Ver mais
A empresa respondeu
I absolutely love this raw food but the availability has continued to be a problem for a year or so. I tried to persevere as a long standing customer but it continued to be an issue with no discounts... Ver mais
Detalhes da empresa
Sobre The Rawgeous Pet Food Company
Escrito pela empresa
Highest quality, safest, tastiest raw dog food, delivered frozen straight to your door. Every Rawgeous bite is Traceable, Tested and Trusted.
Why Rawgeous:
Rawgeous sources the highest quality human-grade ingredients from the butcher to give all dogs the ultimate, complete and balanced nutritional meals that they deserve. We are also hot on testing, becoming the very first in Europe to test every single batch for nasties such as salmonella. Finally, we want to do our bit for the environment, so we only ever use sustainable packaging that's 100% recyclable and biodegradable.
About Us:
We are a family, not a manufactured brand. We are Eoin and Lorraine; a nephew and an aunt who have spent years telling everybody we know about the amazing raw pet food we feed our dogs at home, until one day we realised that we had a best kept family secret recipe right under our noses that was too good not to share. So we decided to roll up our sleeves and, with the support of Eoin’s dad John (and brother to Lorraine), we figured out how we could deliver our family’s Rawgeous pet food meals directly to your door, (because we are forward like that). We are passionate about our Rawgeous pet food because we have seen how it has transformed the health of our own rescue dogs, how it has literally saved our animals lives and now we want to share that love with you. And if that sounds bold, we should tell you that we’re not new to this.
Why Rawgeous:
Rawgeous sources the highest quality human-grade ingredients from the butcher to give all dogs the ultimate, complete and balanced nutritional meals that they deserve. We are also hot on testing, becoming the very first in Europe to test every single batch for nasties such as salmonella. Finally, we want to do our bit for the environment, so we only ever use sustainable packaging that's 100% recyclable and biodegradable.
About Us:
We are a family, not a manufactured brand. We are Eoin and Lorraine; a nephew and an aunt who have spent years telling everybody we know about the amazing raw pet food we feed our dogs at home, until one day we realised that we had a best kept family secret recipe right under our noses that was too good not to share. So we decided to roll up our sleeves and, with the support of Eoin’s dad John (and brother to Lorraine), we figured out how we could deliver our family’s Rawgeous pet food meals directly to your door, (because we are forward like that). We are passionate about our Rawgeous pet food because we have seen how it has transformed the health of our own rescue dogs, how it has literally saved our animals lives and now we want to share that love with you. And if that sounds bold, we should tell you that we’re not new to this.
Informações de contato
The Clubhouse Stockley Park, UB111AQ, Uxbridge, Reino Unido
- 07376 564623
- woof@rawgeouspetfood.com
- rawgeouspetfood.com
3,0
Bom
302 avaliações
Sem histórico recente de pedidos de avaliações
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Very disappointed with the packerging
Very disappointed with the packerging, and it is all frozen together. So you can't divide the meat up.
13 de novembro de 2023
Resposta da The Rawgeous Pet Food Company
Thank you for sharing your feedback with us. We sincerely apologize for the disappointment you've experienced with our packaging and the inconvenience of the meat being frozen together.
Maintaining the quality and integrity of our products during transit is crucial to us, and we regret that your recent order did not meet our usual standards. We are actively looking into ways to improve our packaging to ensure that our customers receive their orders in optimal condition and that the meat can be easily divided as intended.
Please reach out to our customer service team so that we can resolve this issue for you promptly. Your satisfaction is very important to us, and we appreciate your patience and understanding as we work to make things right.
Thank you for bringing this to our attention, and we look forward to addressing your concerns.
Best Regards
Rawgeous Team
Raw puppy food
Excellent service, an item was out of stock, so was messaged via WhatsApp to choose an alternative choice 👍was updated along the way
Fantastic, product is outstanding and my 5month old cockapoo absolutely loves meal times. Thank you Rawgouse 🐕🐕🐕♥️
6 de novembro de 2023
Resposta da The Rawgeous Pet Food Company
Thank you so much for your wonderful review! We're thrilled to hear that you had an excellent experience with our service and that we could assist you promptly when an item was out of stock. Ensuring a smooth and personalised experience for our customers is a top priority for us.
We're delighted to know that your 5-month-old cockapoo is loving our products at meal times. Providing nutritious and delicious options that dogs enjoy is what drives us, and your feedback reaffirms that we're on the right track.
Thank you for choosing Rawgeous and for your kind words. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Warm Regards
Rawgeous Team
Five star business
Great service everytime. My dogs are really fussy but they absolutely love this food. There coats are super shiney, and they’re full of energy. Highly recommend this business.
18 de outubro de 2023
Resposta da The Rawgeous Pet Food Company
Thank you so much for your wonderful review! We're thrilled to hear that your dogs love our food and that you've had a positive experience with our service.
It's fantastic to know that your dogs are enjoying the benefits of shiny coats and increased energy levels from our products. We truly appreciate your recommendation and your support as a valued customer.
If there's anything else we can do to enhance your experience or if you have any questions, please feel free to reach out. We're here to help!
Thank you again for choosing our business.
Best Regards
Rawgeous Team
Quick efficient service
17 de outubro de 2023
Resposta da The Rawgeous Pet Food Company
Thank you for your review! We're glad to hear that you found our service quick and efficient.
If there's anything else we can assist you with or if you have any feedback to help us improve further, please feel free to let us know.
We appreciate your support!
Best Regards
Rawgeous Team
Great food. My super fussy dog loves it.
16 de outubro de 2023
Resposta da The Rawgeous Pet Food Company
Thank you so much for your review! We're thrilled to hear that our food is a hit with your super fussy dog. Ensuring our products are not only nutritious but also appealing to even the pickiest eaters is something we take pride in.
If you ever need assistance or have any questions, please don't hesitate to reach out. We're here to help!
Thank you again for choosing Rawgeous!
Best Regards
Rawgeous Team
Great service and my dogs love the…
Great service and my dogs love the food! It’s only been a week but they transitioned straight from fresh, cooked food and they haven’t had any digestion issues.
A small recommendation- make sure the meat “slab” is folded in half evenly so it’s easier to establish the half way point
14 de outubro de 2023
Avaliação não solicitada
Resposta da The Rawgeous Pet Food Company
Thank you so much for your wonderful review! We're thrilled to hear that you've had a great experience with our service and that your dogs are loving our food. It's fantastic to know that they've transitioned smoothly without any digestion issues.
Your recommendation about the meat "slab" is noted, and we appreciate your feedback. We're always looking for ways to improve our packaging to make it more convenient for our customers.
If you have any further feedback or if there's anything else we can assist you with, please feel free to reach out. We're here to help!
Thank you again for choosing Rawgeous!
Best Regards
Rawgeous Team
My dog loves it
Food arrived well packed and still frozen, even though it was very hot day! My dog loves it. We trued single protein ones and are about to order again.
8 de setembro de 2023
Avaliação não solicitada
Resposta da The Rawgeous Pet Food Company
Thank you so much for your positive review! We're delighted to hear that your order arrived well packed and frozen, despite the hot weather, and that your dog loves our food.
Ensuring that our products arrive in excellent condition is a priority for us, and we're glad to hear that everything met your expectations.
We're thrilled that you've had a great experience with our single protein options. If you have any questions or need assistance with your next order, please feel free to reach out. We're here to help!
Thank you again for choosing Rawgeous!
Best Regards
Rawgeous Team
My three dogs all love this food
My three dogs all love this food. I think it's excellent quality and even using lickmats it's gone in seconds! The only reason I've given 4 stars instead of 5 is because of the packaging & delivery. It was delivered a day late & partially defrosted. Some of the boxes had leaked causing quite a mess & some of them were quite crushed. (Probably due to the courier) I've no problem decanting it to a container for the fridge, but it does stick to the cardboard & that ultimately makes it go in the bin as apposed to recycling which I prefer to do. I think recycled plastic tubs would help as you can at least rinse them out easily before putting them back for recycling. Overall though it's the food that's the star of the show
29 de agosto de 2023
Avaliação não solicitada
Resposta da The Rawgeous Pet Food Company
HI Mrs O'C, thank you for your feedback. I am delighted that your dogs love it. However really sorry to read about the delivery problem. We absolutely endeavour to deliver within the 24 hours and most times we do. So I am sorry that this happened to you. Lorraine
The dogs love the food
The dogs love the food.
Prompt delivery.
However the delivery driver is unable to shut the gate. Not helpful with animals out! Again!!!
22 de agosto de 2023
Avaliação não solicitada
Resposta da The Rawgeous Pet Food Company
Hi Jilly, thank you for the great review. I am not sure I can do much with the delivery driver but I will add a note in your account and ask them nicely !!! Thanks again, Lorraine
Always a great online shopping process
Always a great online shopping process
Food is always good for our dogs
13 de agosto de 2023
A very helpful company to deal with
A very helpful company to deal with. A vareity of food for my dog which he absolutely loves.
I always recommend Rawgeous to friends & family.
30 de julho de 2023
Problem solved super quick.
Delivery company took too long to deliver. Rawgeous replaced unusable food very quickly. Super service.
2 de agosto de 2023
Resposta da The Rawgeous Pet Food Company
Thank you- we really want to ensure we provide the very best service possible-
High quality food and excellent…
High quality food and excellent customer service. They listen to their clients and really help when needed. I highly recommend.
1 de agosto de 2023
Resposta da The Rawgeous Pet Food Company
HI Priscilla, thank you for the wonderful feedback. we really appreciate it- Lorraine & Eoin
Great quality and enjoyed by my fussy…
Great quality and enjoyed by my fussy eater dogs. Easy ordering and quick delivery. Good value
6 de agosto de 2023
Resposta da The Rawgeous Pet Food Company
Happy Fussy Dog, Happy Mum !! And super happy Rawgeous team !!
Really great, sustainable product experience
Really great product - a complete raw solution. I especially loved the cardboard packaging, much more sustainable than single use plastic, easy to store in the freezer and fridge for defrosting.
Feel really confident about the quality - traceability, local, high grade, % meat etc. If it's all true!
23 de julho de 2023
Resposta da The Rawgeous Pet Food Company
Thank you Holly- we really do try and go that extra mile and we are delighted you notice- Thank you
My experience has always been great
My experience has always been great. I have two chihuahuas so do not want huge quantities so like the 4 kg pick and mix boxes. And with free delivery. Just wish the Venison was an option for this box, realise it’s more expensive but would pay extra. Super quality raw dog food, texture good not sloppy and never smells. 5 stars from me
30 de julho de 2023
Resposta da The Rawgeous Pet Food Company
jenny, huge thanks for such great feedback and we are delighted the guys love the food so much too
This was our first Raw food order and I…
This was our first Raw food order and I mistakingly ordered the wrong puppy food. Team Rawgeous replied quickly to my sos and gave great advice adjusting our order quickly even though it was my mistake. The order arrived the very next day and our puppy devours it. We will definitely be re-ordering. Thank you for your patience and expertise.
24 de julho de 2023
Resposta da The Rawgeous Pet Food Company
Hi Nikki, woo hoo delighted Puppy happy and you are all sorted- we are always here to help. Cheers, Lorraine, Eoin & Umar
Delivery super fast and food quality…
Delivery super fast and food quality excellent
24 de julho de 2023
Resposta da The Rawgeous Pet Food Company
Thank you so much- we are delighted your happy
Great quality food and good online…
Great quality food and good online shopping experience
13 de julho de 2023
Avaliação não solicitada
Resposta da The Rawgeous Pet Food Company
Huge thank you Karen- delighted the experience was so good
Very fast
I requested a last minute shipment that has been processed straight away. I received it the next day. Quality is still the best.
17 de julho de 2023
Resposta da The Rawgeous Pet Food Company
Hi Laurie, Delighted we could help- and the Quality is still brilliant- thank you
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