Razon Avaliações 64

Nopea toimitus. Hyvä , laadukas ja edullinenpyörä

Snabb leverans. Varan håller den kvalitet som utlovats i beskrivningen.

Jag är jätte nöjd med min cykel.

Det var exakt som jag såg det på bilder. Jätte nöjda med och bra produkt.

Jätte fint och bra kvalitet på cykel. Lätt att montera. Min dotter älskar den.

Virkelig flot cykel i god stand og hurtig levering 😀

Man er måske lidt betænkelig når man kan se at afsendelsen er fra Polen men vi er fuldt tilfredse 😀👌🏼

Hyvää oli helppous ja toimituksen nopeus. Huonoa oli se, että Suomen markkinoille myydyn pyörän mukana tullut kunnollisia suomenkielisiä ohjeita.

Nopea toimitus! Erittäin tyytyväinen! Hyvä pyörä!🥰

What a beautiful and strong bike
Delivery was fast , i have only praise for that company. Thank you

God kvalitet cykel med hurtig levering

After I posted the review at the bottom, I actually got a response from the company, in the form of the CEO reaching out and trying to explain that my emails got accidentally filtered out (all of a sudden, after a back and forth). He was very apologetic and professional, regarding the mix up. Offered to send me the (already promised) lock, and a discount for any future purchases. He ensured that I did in fact get the lock, along with a lights set, and pump. Which is appreciated.

I will change my rating from 1 star, to 2, for the simple fact that once the CEO got involved, progress happened swiftly and I got what was originally promised.

However, personally, the damage is done and I will not buy from there again. I do think it’s very sad that customer service could act that way and it needed a public review and action from CEO to rectify a simple situation.

Where’s the review on the actual product you may ask? Well ok here it is. It was simple enough to put together, maybe more difficult if you’ve never put a bike together before. It ran smoothly for about a week and then things started to go a little funky. Instead of playing around with things myself, I just paid someone to check it over. The gears needed a little fine tuning and suspension adjusted. Running well now, and my son loves his new found fast freedom.
Why didn’t I contact them about the bike not running correctly.. because I couldn’t get them to respond in the first place about a missing product.

Below is my original review, which I am keeping there for honesty purposes.
—
Terrible service.
Ordered a bike, got put on back order. They offered a new lock as an apology. I accepted.
Bike arrived with no lock. They have since ghosted me, I have messaged multiple times to no response.
Will never buy a bike from them again. Sad thing was this was the test buy, because the whole family needs new bikes and I didn’t know this company. Lost business because they are dodgy.

Wrote a review on TrustMate and they started a conversation about it so the review wouldn’t be seen. What did they write for this conversation? “,,,,,,,,,,,,,,,,,,,,,,,,,,,,,”

Dodgy company, stay away from them and give your money to people who actually care about their customers instead of ripping them off.

Bra cykel, fungerar utmärkt

Beställde en fin cykel till min dotter till hennes födelsedag men tyvärr kom en repig cykel till henne vilket känns riktigt surt och besviken när jag har betalt nästan 4000kr!! Ska mejla för ersättning!!

Snabbt leverans och en jätte fin cykel

I was a bit skeptical about the company at first, but I decided to give them a shot. I ended up being really impressed the shipping was fast, and the bike offers great quality for the price.

Rekommenderas
Jättebra kundservice, MEN, handtagen var rosa på bilden men svarta i verkligheten. Sedan så va det lite svårare att få ihop cykeln även med videon i bakgrunden som visade hur man gjorde.
Frambromsen låg på cykeldäcket vilket jag märkte efter första cykelturen så det var massa små gummiflisor överallt och en reva i däcket som har blivit. Men annars är cykeln som väntat och lika fin i verkligheten som på bild.

Damaged bike in transit. Scratched seat and needed to replace a gear shifter.

Smooth order process and a nice bike. No extra toll fees to Sweden since the shipment was from WH in Poland.