RC Willey - Henderson Avaliações 

The notification process was great. The guys showed up to deliver my recliner on time. I love my new recliner.

Sales good
Carpet area estimate poor
(Paid for excess carpet in one room,
Not enough in another room, had to reorder additional)
Installers good, professionals

Mike Ortiz always delivers great customer service.

I have made several purchases with Rc Willey. All have been great, my sales associates have been there to answer questions any I have had.

I have had some warranty work done on the appliances I have. Response is quick and my appliance has been repaired.

Ease of purchase and financing, great delivery/setup service, quality experience.

Given information to pick up item. Item was loaded onto my vehicle.

Warm welcome as always! Attentive associates with a smile. My bad I forget her name who assisted me at the pick up counter. The place ,surgically clean and plus the good smell that welcomes me as I entered the area.

We waited over 20 minutes to pick up 2 small items. we evened called before we left to give them time to get the order ready. There were no other cars there.

Friendly courteous staff

My item purchased is definitely what I expected customer service was very helpful helping load the item...5 stars

From the moment I called, to the delivery, RCW has been such a delight. My sales person, Carl was about the most responsive person I have ever encountered. His follow up and reactions were amazing. The delivery guys were as thoughtful and helpful as one can imagine.

Ordered carpet & install. The day before install I called to confirm the arrival window. The rep that sold us the flooring never scheduled the install even after we talked about 2 different dates & made the decision on one. Then the earliest they could get the product & someone out to install was 4 days later. I know 3k is a drop in the bucket to RC Willey but it’s a lot to some people & all they offered me was $500 refund. The manager said she would personally call me when the product had arrived & when the installers were on the way, I never heard from her again.

The store is a must see. They have everything and I mean everything from furniture to appliances. The salesman, Mike, was great. We bought a dining table and chairs, patio furniture and a tv cabinet. So far the dining table has been delivered. Two of the chairs arrived wobbly with one leg shorter than it should be. Customer service was easy and will send someone to repair or replace. All good but why would they not inspect before delivery?

No problem at all

Delivery guys were great. Very friendly. Couch is amazingly comfortable

The store is absolutely spotless. Super clean and inviting. It makes you feel like you’re in your own home as opposed to a warehouse. The selection was endless. This was the third place we looked for our TV stand. It was delivered on time and I like the stand more than the tv itself. The staff was helpful and professional yet not pushy at all. I absolutely loved my experience.

The worst Customer Service I’ve ever seen in my life. We purchased a $5000 immersive audio couch. We’ve had it for two weeks and it still don’t work. They came down last Friday and connected to the units and left. We had to purchase additional cables which we received today installed them now today if you sit up or stand up from the couch, it shuts the system off contact a customer service and nobody can help me try calling the general manager at the Henderson store won’t talk to me. Don’t buy anything from this store. I am loading up the couch in a trailer and I’m gonna go dump it on their front porch.

They made my things easy.... nice place, no complains!!

They were great and on top of everything and made the process easy for me. The new carpet is so soft and nice and really finished off the rooms. As a first time purchasing carpet for myself I will say the process was smooth.

Currently waiting to hear back from management in carpeting department regarding recent install. We have carpeted our last three homes through RC Willey and have always been pleased with the result. This carpet install in the primary bedroom looks like the carpet wasn’t pulled tight enough. I voiced my concern to the installer and was told not to worry about it because he used the carpet stretcher.