Ordered a crc faring piece at the start of the year. Was told there would be production delays. The company did send me mail routinly updating me on further delays. After some months i canceled the... Ver mais
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Veja o que dizem as avaliações
Avoid this company. I ordered an SC-Project Twin GP exhaust on 18th May and was told roughly four weeks for delivery. What followed was a masterclass in poor communication from a business that open... Ver mais
I asked many questions before placing an order for an SC project exuast can for my Superduke and the guys were brilliant. Although the exhaust can took approx 10 weeks to arrive against an esti... Ver mais
A empresa respondeu
Usually deal with Leon and my queries are answered & orders processed quickly. Even once orders are placed I receive updates on lead times on parts and progress updates, it's typically parts from... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Reactive Parts
Escrito pela empresa
As the UK's leading online retailer in the motorsport industry, Reactive Parts offer more than 60,000 products online to bring you the best in motorcycle performance parts. From rearsets to chain adjusters, tyre warmers to paddock stands - we have it all.
With top brands like Brembo, LighTech, CRC Fairings, K-Tech, Arrow Exhausts and Bonamici, you can be sure to get the best quality parts for your bike.
You can call or email us about our product ranges, including fitment and set-up advise, warranty support and returns. We race bikes here, so we have a wealth of technical know how to pass on!
We offer a fast Global delivery service meaning wherever you are in the World, we will take care of your needs.
Informações de contato
Unit 13 Anglo Business Park Asheridge Road Chesham Buckinghamshire HP5 2QA UK, HP3 9HD, Buckinghamshire, Reino Unido
- 0203 603 0125
- info@reactiveparts.com
- reactiveparts.com
3,8
Muito Bom
959 avaliações
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Great service from reactive parts
Great service from reactive parts, always deal with Emma over email and everything is always arranged and ordered with no issues at all. Would recommend to everyone.
24 de novembro de 2023
Avaliação não solicitada
Resposta da Reactive Parts
Hi Jonathan
Thank you for leaving us your positive feedback. Your satisfaction is our ultimate priority so it's great to hear that you're happy with the service we provide when enquiring with us. It's always a pleasure assisting you and we look forward to having you back again. Thanks for your recommendation, we pride ourselves as the UK's leading performance parts supplier and glad you're consistently impressed with how we do things on this end. Thank you again :)
From Emma and the Team at Reactive Parts
Leon at Reactive Parts
Leon at Reactive Parts couldn’t have been more helpful. He understood exactly what I needed and was able to get it for me at a good price.
Will definitely be a return customer here.
Very pleased
24 de novembro de 2023
Avaliação não solicitada
Resposta da Reactive Parts
Hi A J
Thank you for leaving us this positive feedback. We are really glad to hear you're pleased with the service we provided when you enquired with us. We pride ourselves in unbeatable prices and the ability to source most parts for our customers, so we're really thrilled we've been able to help you out and it's brilliant to hear you'll be a returning customer. We look forward to seeing you again :)
Hope you enjoy your new parts in the meantime!
From Leon and the Team at Reactive Parts
Top-class service
Great service and knowledge with parts well explained and care taken in making sure I had the right parts for my bike — never trying to up-sell or steer me towards anything I don't need.
24 de novembro de 2023
Avaliação não solicitada
Resposta da Reactive Parts
Hey Rob
Thank you for leaving us your positive review. We are really pleased that you're happy with the service you received when you ordered with us. It is always a pleasure doing business with you and it's great to hear you feel we do business honestly, recommending only what is in your best interest :) we hope you enjoy your new parts and hope to have you back again soon!
From the Team at Reactive Parts
Beste Rennverkleidung, Zubehör für Rennstrecke
Wir sind sehr zufrieden mit dem Service, das Team kümmert sich sofort um die Anliegen, auch E-Mails werden sehr schnell beantwortet.
Ich kann diese Firma mit sehr gutem Gewissen weiterempfehlen.
Zudem gehören die CRC Verkleidungen Europaweit zu den besten Rennverkleidungen.
23 de novembro de 2023
Avaliação não solicitada
Resposta da Reactive Parts
Hi Rolf
Thank you for leaving us your positive feedback. We are thrilled to hear you are pleased with our service and the products you ordered. We are extremely happy to have your opinion that our fairings are one of the best in Europe. We pride ourselves on selling the world's lightest fibreglass fairings and we are glad they met your expectations
We hope you will shop with us again soon
From the Team at Reactive Parts
_________________________
Hallo Rolf
Vielen Dank, dass Sie uns Ihr positives Feedback hinterlassen haben. Wir freuen uns, dass Sie mit unserem Service und den von Ihnen bestellten Produkten zufrieden sind. Wir freuen uns sehr über Ihre Meinung, dass unsere Verkleidungen zu den besten in Europa gehören. Wir sind stolz darauf, die leichtesten Glasfaserverkleidungen der Welt zu verkaufen, und freuen uns, dass sie Ihre Erwartungen erfüllt haben
Wir hoffen, dass Sie bald wieder bei uns einkaufen
Vom Team von Reactive Parts
Fantastic service
Fantastic service. Really helpful on the phone and prompt delivery service. Parts ordered are perfect. I would highly recommend this company. My go to place for race parts.
21 de novembro de 2023
Avaliação não solicitada
Resposta da Reactive Parts
Hi Trevor
Thank you for leaving us your positive review. We are glad to hear you found our service helpful and that your parts arrived with you quickly. We pride ourselves on supplying only the very best, professional parts that the market has to offer. We are thrilled to hear that you found your parts perfect upon arrival. We are proud to have you recommend us and that we are your go-to place for race parts. We hope to do business again with you very soon, it would be our pleasure
From the Team at Reactive Parts
What an amazing bunch of peeps helped…
What an amazing bunch of peeps helped me no end getting my parts from Italy 🇮🇹 they will go beyond for their customers !
Bravo and Grazie
21 de novembro de 2023
Avaliação não solicitada
Resposta da Reactive Parts
Hi Paul
Thank you for leaving us your positive review. We are in the game to do what we can to source almost anything you can think of for your bike, and deliver an excellent service along with quality products. We are really pleased that we have impressed you again with our service and that you are happy with your parts :D thanks again for your brilliant feedback!
From the Team at Reactive Parts
Quality service
Item I ordered was on back order but they managed to keep me updated all the way through the process of waiting for the part. Will use again without hesitation. Thanks Leon for keeping me in the loop!
21 de novembro de 2023
Avaliação não solicitada
Resposta da Reactive Parts
Hi Richard
Thank you for leaving us your positive feedback. We are really pleased that you're impressed with our service and that you will use us again. It was a pleasure doing business with you and keeping you updated with the progress of your order. We look forward to having you back again soon
Thank you again :)
From Leon and the Team at Reactive Parts
Great company Brilliant Service
Great company to deal with , at every step they contacted me on my order . Great price and value .
20 de novembro de 2023
Avaliação não solicitada
Resposta da Reactive Parts
Hi Aidan
Thank you for leaving us your positive feedback. We are thrilled you are happy with the service we provided when you ordered with us. We strive to impress our customers with our communication and service so it is great to have your positive feedback about this. We are also very pleased that you felt our prices and quality is great and we look forward to having you back again soon when you need more parts
From the Team at Reactive Parts
Outstanding!
Fast response via email. Top notch parts selection for motorcycle racing parts.
17 de novembro de 2023
Avaliação não solicitada
Resposta da Reactive Parts
Hi Rick
Thank you for leaving us this positive review! We are really glad to have impressed you with the speed of our communications with you. It's absolutely brilliant to have consistent feedback from our customers regarding our selection of parts and we are glad you feel the same. We pride ourselves on supplying only the very best parts available and we're thrilled that you are also happy with what we have on offer. We hope you enjoy your new parts and look forward to having you back again soon!
From the Team at Reactive Parts
Horrible!!
I contacted reactive parts last year(2023), to buy some replacement bolts for a mirror block off plate, I was charged, and to this date of 1-10-2024 I have still not received them! I am beyond pissed, have several emails from this company explaining why I’ve had to wait so long, and still no hardware! I Assure You that I will never deal with this company again!! Be Warned!
15 de novembro de 2023
Avaliação não solicitada
Resposta da Reactive Parts
Response to most recent review:
Hi Russ
Sorry to hear you are not happy with the speed of supplying the replacement bolts. Unfortunately due to the Christmas closures our Italian manufactures have only just opened this week, and we are expecting a large shipment from the manufacturer imminently. We apologise for the delay, however I can see we have been in touch to keep you in the loop as the information becomes available to us. Unfortunately we are at the mercy of our suppliers giving us accurate information. Please rest assured we are working hard with our suppliers to get all parts in stock. We usually operate on a same-day turn around, so as soon as we have your parts they will be dispatched to you
Response from initial review:
Hi Russ
Thank you for leaving us your positive feedback. We pride ourselves on being able to get hold of almost any motorcycle part for our customers when they enquire with us and glad we could fulfil your special request. It was a pleasure assisting you and we hope you will consider using us again when you need more parts
From the Team at Reactive Parts
Ordered parts on-line
Ordered parts on-line, within minutes I had an e-mail saying parts were being shipped! Further emails received telling me when I could expect to receive the parts and whom would deliver them.
I also called by telephone for parts guidance and to seek assurance that it would fit etc. Very helpful indeed.
10 de novembro de 2023
Avaliação não solicitada
Resposta da Reactive Parts
We're delighted to hear about your positive experience! It's great to know that our online ordering process was prompt, with quick updates on the shipment status. We're pleased that our email notifications were informative, providing you with a clear timeline for the delivery.
Additionally, we appreciate your feedback on our telephone support. We strive to offer helpful guidance and ensure that you feel confident about the compatibility of the parts. If you ever have more questions or need assistance in the future, don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again!
From the team at Reactive Parts.
Been chasing up a warranty claim
Been chasing up a warranty claim for a failed part since July , now middle of November no one rings back or keeps me informed(Jack) when they say they will , going to have to buy the replacement part elsewhere
UPDATE** He didn’t e mail anything , said he was going to but of course never did
User error good one was fitted/removed ( it failed hence it needing removing ) by a well know main ducati dealer who race bikes with receipt to prove as well so I’m pretty sure they know what they are doing
Update 2
Pro forma turned up funnily enough this morning after I placed the review last night not in any spam or junk folders as i constantly checked.
The reason for a warranty claim was as THE PART FAILED THEN it was removed at YOUR request ready for the replacement , why would I ask for a warranty claim if we broke it we’re not stupid ?
You know you’re talking rubbish and shame I cant upload screenshots to here as it would prove once and for all you’re lying , I have all e mail correspondence which will support this and you know this , I’m willing to chat about it if you wanted but won’t be buying from you again
29 de julho de 2023
Avaliação não solicitada
Resposta da Reactive Parts
Good morning Simon,
We appreciate you taking the time to share your experience, and we sincerely apologize for the challenges you've faced regarding your warranty claim. Your feedback is invaluable and we want to assure you that we take it seriously.
Jack emailed you a proforma for the replacement load cell and a payment link for the part.
The reason for the warranty replacement was due to improper handling of the blipper on uninstalling by yourself.
Jack has spoken with the supplier numerous times to do everything he can to get this resolved for you.
However as this was a user error they will not replace through a warranty claim.
If you have already decided to purchase the replacement part elsewhere, we understand and respect your decision. However, we would welcome the opportunity to get the replacement part in for you.
Please consider to speak with our customer service team directly so that we can expedite the resolution and discuss any further assistance you may require. Your satisfaction is our priority, and we are committed to getting you sorted.
Thank you for your understanding.
Best regards,
Leon and the team at Reactive Parts.
*Update* Hi Simon, we do understand your frustration, however I can verify that this was sent to you. I would be happy to supply you with the audit trail of this communication should you need. I expect that this will have gone into any spam or junk folders you may have. My understanding is that this has been a problem with previous correspondence from our domain also.
Again we have done all we can to assist you. Unfortunately as the damage incurred when uninstalling the product did not fall within the manufacturers warranty terms, this is all we could offer.
We have attempted to call you today to see if we can maybe forward this proforma to an alternative email address. We are sorry we could not reach a satisfactory outcome for you.
We wish you all the best
Great communication with Leon
Great communication with Leon! thank you can’t wait to get the bike back together
10 de novembro de 2023
Avaliação não solicitada
Resposta da Reactive Parts
Hi Jonathan!
We're thrilled to hear that you had a positive experience with Leon and that the communication was great. Our team takes pride in providing excellent service, and it's fantastic to know that you're excited about getting your bike back together. If you have any more questions or need further assistance, feel free to reach out. We appreciate your feedback and look forward to ensuring your continued satisfaction with our services. Safe riding!
From the Team at Reactive Parts
S C Project
Ordered an S C Project exhaust it arrived in the agreed time scale fair priced. Leon was very helpful and smoothed the hiccup of the wrong exhaust arriving to a satisfactory conclusion. Please check the proforma before you order thats where my issue arises but will definitely be ordering from reaction parts again ⭐️⭐️⭐️⭐️⭐️
7 de novembro de 2023
Avaliação não solicitada
Resposta da Reactive Parts
Hi there,
We wanted to express our gratitude for the kind review you left for us regarding your recent purchase of an SC Project exhaust. Your feedback means a lot to us, and we're thrilled to hear about your overall positive experience, despite the initial hiccup.
We're delighted to know that your order arrived within the agreed time frame and that you found our pricing fair. At Reaction Parts, we are committed to providing excellent service and top-quality products, and it's rewarding to see that reflected in your review.
We also appreciate your understanding and patience when the wrong exhaust initially arrived. We understand that such situations can be frustrating. We're pleased that we could work together to reach a satisfactory resolution to your concern.
Once again, thank you for choosing Reaction Parts, and for taking the time to share your experience. We look forward to serving you again in the future, and we'll do our best to ensure a seamless and trouble-free experience with your next purchase.
Thank you for your trust in Reaction Parts, and we're excited to have you as a valued customer.
Warm regards,
Leon and the team at Reactive Parts
Incredible Service & Range
I have been dealing with Jack at ReactiveParts. They are an amazing company and Jack is a credit to them.
Do not hesitate to use them!
2 de novembro de 2023
Avaliação não solicitada
Resposta da Reactive Parts
Hi Christian
Thank you for leaving us your positive feedback. We are really pleased that you are impressed with the service you have received from us. It was a pleasure assisting you with what you need and we hope to have you back again soon
From Jack and the Team at Reactive Parts
Great company to work with.
23 de outubro de 2023
Avaliação não solicitada
Resposta da Reactive Parts
Hi Will
Thank you for leaving us your positive feedback. We are thrilled that you're happy with your experience with us and we look forward to doing business with you again :) we hope you enjoy your new parts!
From the Team at Reactive Parts
Called the company before ordering to…
Called the company before ordering to check stock as I have had issues with the company before, Was told in stock so ordered, Two months later and still not received, rang Friday and keep being told 2 weeks, poor company to deal with!
Some of the communication over two months.
I still haven’t received this order, I am now requesting a refund, Every time I order from Reactive there’s a problem, Two months for an item I was told was in stock, I could have walked to Italy and collected one.
Jokers.
On 10 Oct 2023, at 15:18, Leon (Support) wrote:
Leon (Reactive Parts)
10 Oct 2023, 14:18 UTC
Hi Stuart,
I understand your frustration. This parts are made to order and there can be delays.
I would like to offer you a £50 gift voucher as a gesture of good will on the wait if you keep the order.
If not I will forward your request to our accounts team to cancel and refund.
Let me know Stuart.
Best regards,
Leon
Branch Phone: 0203 603 0125
Address: Unit 20 Chancerygate Business Centre, Whiteleaf Road,
Hemel Hempstead, Hertfordshire, HP3 9HD, England
Reactive Parts
Stuart Brookes
9 Oct 2023, 16:29 UTC
I do not want red.
Every time I order from you there’s a problem, I think the best solution would be a refund.
On 9 Oct 2023, at 14:37, Leon (Support) wrote:
Leon (Reactive Parts)
9 Oct 2023, 13:37 UTC
Good afternoon Stuart,
I hope you are well. Lightech have resumed normal shipping of orders.
The shipment due tommorow does not contain your capover caliper adjuster kit.
That most likely will be another 2 weeks out.
I do have a RED colour in stock ready for dispatch if you want the alternative?
Best regards,
Leon
Address: Unit 20 Chancerygate Business Centre, Whiteleaf Road,
Hemel Hempstead, Hertfordshire, HP3 9HD, England
Reactive Parts
Stuart Brookes
8 Oct 2023, 13:35 UTC
Good afternoon
Am I going to receive this order please?
On 11 Sep 2023, at 13:14, Leon (Support) wrote:
Leon (Reactive Parts)
11 Sept 2023, 12:14 UTC
Hi Stuart,
Thank you for getting back to me on this.
If you need anything in the meantime, please let me know.
Thank you Stuart.
Best regards,
Leon
Branch Phone: 0203 603 0125
Address: Unit 20 Chancerygate Business Centre, Whiteleaf Road,
Hemel Hempstead, Hertfordshire, HP3 9HD, England
Reactive Parts
Stuart Brookes
11 Sept 2023, 12:08 UTC
I will wait for the order thank you.
On 11 Sep 2023, at 12:40, Leon (Support) wrote:
Leon (Reactive Parts)
11 Sept 2023, 11:40 UTC
Good morning Stuart,
We can fullfill the order. There is a lead time of 10-14 working days for it to arrive.
I was offering an alternative colour in case you needed it for immediate dispatch.
Are you wanting to wait the lead time?
Best regards,
Leon
Branch Phone: 0203 603 0125
Address: Unit 20 Chancerygate Business Centre, Whiteleaf Road,
Hemel Hempstead, Hertfordshire, HP3 9HD, England
Reactive Parts
Stuart Brookes
11 Sept 2023, 10:20 UTC
I do not want red.
If you are unable to fulfill the order please refund.
Leon (Reactive Parts)
Thank you for your order with Reactive Parts
We aim to ship your order in the next 10-14 working days approximately, although our manufacturer will do their best to make this item for you as quickly as possible .
We do however have the adjusters in the alternative RED if you would prefer for immediate dispatch.
If we have any further updates we will be in touch shortly.
28 de outubro de 2023
Avaliação não solicitada
Resposta da Reactive Parts
Hi Stuart,
Sorry that you have not had a satisfactory experience with us. I have investigated the complaints and can see that you were offered an alternative when you were informed the item was not in stock as soon as you placed your order online. I cannot see any communication trail which indicates that you were informed the item was in stock; however please bear in mind stock is subject to change, so if there was a day between the advisement and the purchase, it is likely that any information provided regarding stock levels would be outdated.
I can see my colleague Leon kept you informed on the progress of your order and was courteous and professional. We shared your frustration with the supply issue and as a gesture of goodwill, offered you a £50 gift voucher and also offered a refund.
The team were awaiting your response. I can see that you have now replied at the same time giving us this review, and you have requested a refund. I can see this is with accounts and is being processed.
Please accept our apologies for the delay in getting your part to you. We are working hard with our suppliers to overcome supply issues but unfortunately when our hands are tied the best we can do is keep you informed and we hope you found our communication and updates helpful
If there's anything else we can assist you with please do not hesitate to drop us an email or give us a call and we would be more than happy to help
From the Team at Reactive Parts
Great customer service
Great customer service
Ordered a part that wasn't available but still was charged. I was emailed straight away with alternatives and had the new part sent out same day
25 de outubro de 2023
Avaliação não solicitada
Resposta da Reactive Parts
Hi Tommy
Thank you for leaving us your positive feedback. Our website demonstrates our live stock levels and when parts are ordered that aren't in stock, our team will personally look for and offer alternatives where relevant. We are glad we could offer you something suitable and got you sorted quickly. We hope you enjoy your order and hope you will consider us again when you need more parts
From the Team at Reactive Parts
Good service
Good service
Kept in touch and up to date with supplier and myself.
Item SC1 exhaust coming today with any luck 👍🏻
20 de outubro de 2023
Avaliação não solicitada
Resposta da Reactive Parts
Hi Thyrone
Thank you for leaving us this positive feedback. We are really glad to have been able to keep you in the loop with your order as it progressed with our supplier. We hope you enjoy your new part! It has been a pleasure to assist you and hope you will be in touch again when you need new parts.
From the Team at Reactive Parts
Excellent service & knowledgeable staff
Usually deal with Leon and my queries are answered & orders processed quickly.
Even once orders are placed I receive updates on lead times on parts and progress updates, it's typically parts from CNC Racing that I've bought & these come from Italy, so it's nice to know how the order is progressing.
I recommend Reactive Parts as a whole and can't say a bad word about the service I've received from Leon or the rest of the team.
No doubt I'll be ordering more goodies soon!
20 de outubro de 2023
Avaliação não solicitada
Resposta da Reactive Parts
Hi Scott
Thank you for leaving us your positive feedback. We are really pleased that you're happy with the speed of service we provide here and that you find the communication from us helpful when your parts are not available for immediate dispatch.
When parts are not in stock, this is indicated on our website and if it is the case that a customer places the order, we do everything we can to keep you up to date with the information available to us from our supplier while your order progresses. It is always a pleasure to do business with you and we hope to hear from you again soon
From Leon and the Team at Reactive Parts
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