I’m giving this rating because the product Pro Pulse leg and hip set are actually fantastic compression equipment. I’ve use the more expensive ones and can honestly say the strength in these boots are... Ver mais
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Veja o que dizem as avaliações
Same old story as all the others, ordered 1 month ago, no product, fluff communications with no resolution in sight. Hilarious how they respond “we are taking this seriously and we are doing everyth... Ver mais
Order 3 weeks ago haven't heard anything, didn't realise it was a scam, they wont even reply to my emails
A empresa respondeu
After half a dozen emails, 2 of which were between myself and Dr Peter Fowler, a DHL tracking reference with the item originating from Hong Kong was sent. 4 days later, the boots arrived. Yes... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
The Recovery Project is a modern solution to preventing injury, illness and fatigue on a wide scale. It is a holistic experience of wellness and self-care, backed by extensive experience and knowledge. There is more to recovery than having a stretch after your workout or taking a day off from the gym. The Recovery Project is for everybody and every body, with the underlying mission to ensure that a high level of recovery equipment and knowledge is accessible to anyone. We deliver this through our state-of-the-art technology and equipment, Recovery Zones, Members Lounge and Online Courses to both individuals, such as the general population, athletes, coaches and fitness professionals and groups, including sports teams, gyms, schools and businesses. We don’t just provide the equipment, we also provide the knowledge and expertise to maximise the effectiveness of the equipment and help you get the most out of your recovery. So, whether you’re a health worker or tradie who spends the majority of their day on their feet, an amateur athlete or sports team striving to take your performance to the next level or a gym owner or fitness professional that wants their clients to get more bang for their buck from their training, then the Recovery Project can help.
Informações de contato
2,5
Ruim
55 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 57% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
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Order 3 weeks ago haven't heard…
Order 3 weeks ago haven't heard anything, didn't realise it was a scam, they wont even reply to my emails
31 de julho de 2026
Avaliação não solicitada
Resposta da The Recovery Project
Hi Matthew,
We’re really sorry for the frustration and concern this has caused. We have been in contact with you today regarding your order and are actively working with you to get this sorted. We completely understand how concerning the delay has been, and we want to reassure you that we’re here and committed to resolving this with you.
Kind Regards,
The Recovery Project Team
I’m giving this rating because the items are fantastic
I’m giving this rating because the product Pro Pulse leg and hip set are actually fantastic compression equipment. I’ve use the more expensive ones and can honestly say the strength in these boots are more stronger that the dearer brands. So if you want great compression equipment without the price tag then get these. Now the elephant in the room, the delivery, yes they publicly state 5-7 business days but if you can accept that this will take 30 odd days to get to you then you’ll be happy you ordered these items.
28 de julho de 2026
Avaliação não solicitada
Resposta da The Recovery Project
Hi Dean,
Thank you so much for the fantastic feedback. We’re thrilled to hear you’ve been impressed with the strength and performance of your PROPulse leg and hip set, especially compared with more expensive brands.
We also really appreciate your honest feedback about the delivery time. We completely understand that waiting around 30 days when a shorter timeframe is expected is frustrating, and this is something we take seriously as we work to improve the experience for our customers.
Thank you again for your patience, support, and recommendation.
Kind Regards,
The Recovery Project Team
Garbage communication and lack of honesty around shipping.
I ordered compression boots on the 5 June 2026 and after waiting the advertised shipping period of 5-7 business days. I wrote to the company using their chat program which has an advertised response time of 24-48hrs. I again waited 4 days before lodging a complaint with PayPal. Low and behold this elicited a response from the company indicating that there were delays affecting DHL shipments which was impacting their response times.
The company then responded 3 days later to PayPal disputing the claim and providing a DHL tracking reciept indicating they had lodged the shipment on 22 June 2026, some three weeks after accepting my payment. They provided the folowing claims
"We respectfully challenge this dispute. The order was processed and shipped to the customer, and we have remained in contact regarding the status of the shipment. We have attached the shipment timeline log, including the tracking number and tracking history, which demonstrates that the order was dispatched and is progressing through the carrier network. We have also provided communication records showing that we have kept the customer informed and responded to their enquiries."
The lack of truthfulness was disappointing. The goods were in fact finally delivered on 30 June 2026, and in good order. I'd hate to think what a warranty claim would look like with this company.
Lessons learnt;
1) The Recovery Project is a drop-shipping company. They import direct from Hong Kong.
2) Make sure you use a payment provider who will attempt to recover your funds or be prepared to lose your money.
3) Read all reviews and dont trust company site reviews, especially FaceBook ads where the company hides negative comments. (click any ad and check the number of comments vs the actual comments shown).
5 de junho de 2026
Avaliação não solicitada
Resposta da The Recovery Project
Hi there,
We’re sorry for the frustration this experience caused, and we completely understand why the delay and limited tracking visibility raised concerns.
We would, however, like to clarify that there were issues affecting DHL shipments and the availability of tracking information during this period. Unfortunately, this meant tracking updates were not being provided as quickly as expected, which also made it more difficult for our team to give customers clear updates on their shipments. We certainly had no intention of being dishonest or misleading about the status of your order.
We acknowledge that our communication should have been better while these delays were occurring, and we’re sorry that you had to follow up to receive an update. We’re pleased that your compression boots were ultimately delivered safely and in good order, and we appreciate your feedback as we continue improving how we communicate shipping delays.
Kind Regards,
The Recovery Project Team
Same old story as all the others
Same old story as all the others, ordered 1 month ago, no product, fluff communications with no resolution in sight. Hilarious how they respond “we are taking this seriously and we are doing everything we can”
How about not taking people’s money when you operate a joke of a business. You are taking people’s hard earned to float your shambles of a business.
14 de junho de 2026
Avaliação não solicitada
This is a SCAM
This is a SCAM - do not buy anything from them.
27 de maio de 2026
Avaliação não solicitada
Terrible experience
Terrible experience. Ordered on April 26th, as of May 14th, no information regarding dispatch or tracking has been received. No response via email and the responses received via Instagram have not provided any reassurance that I will actually receive my order. Really disappointed after having high hopes for this business and their product.
14 de maio de 2026
Avaliação não solicitada
Oder Not Received
Just emailed the info address that bounced. How do I find out where my order is.
21 de março de 2026
Avaliação não solicitada
We purchased the Pro Air Wireless…
We purchased the Pro Air Wireless Compression system for my wife, unfortunately her condition with severely swollen Legs meant they were unable to fit her needs, her therapist was very impressed with the product quality and usability and we were disappointed that we could not use them. The delivery and subsequent return process was seamless and the refund was completed in 24 hours. We can’t recommend The Recovery Project enough for quality and reliability with after sales service second to none ….
Denis Ryan
17 de março de 2026
Avaliação não solicitada
Product not shipped!
Consistent with the experience of other customers, order placed over 5 weeks ago...and product still hasn't arrived and the company has not provided any feedback on the status of the order. Very poor experience!
16 de janeiro de 2026
Avaliação não solicitada
Loved the product and service
Loved the product and service. So quick on our delivery. Thanks team
12 de fevereiro de 2026
Avaliação não solicitada
After half a dozen emails
After half a dozen emails, 2 of which were between myself and Dr Peter Fowler, a DHL tracking reference with the item originating from Hong Kong was sent. 4 days later, the boots arrived.
Yes, I checked the boots were fully operational before I withdrew the PayPal claim.
Had I not emailed and pushed the PayPal claim, I’m not sure whether I would’ve received the item.
Secondly, it’s difficult to verify identities as to whether I was communicating with a genuine onshore Australian business.
So, buyer beware even still.
11 de fevereiro de 2026
Avaliação não solicitada
Resposta da The Recovery Project
Hi Pauline,
Thanks for your review and for confirming the boots arrived safely and are working as they should.
I completely understand that the process felt drawn out, and I’m genuinely sorry it took multiple emails to get everything resolved. Behind the scenes we were actively following up and trying to get clarity on the parcel. Unfortunately we were caught up in a run of Australia Post processing delays that affected a portion of our shipments at the time. Once it became clear things weren’t moving as they should, we made the call to resend your order via DHL to get it to you without any further hold ups.
Just to clarify, the replacement shipment was already arranged before the PayPal claim was withdrawn. The claim itself did not trigger dispatch, but I completely understand why you felt you needed to take that step given the uncertainty and delay.
I also want to address your concern about whether you were dealing with a genuine Australian business. That’s a fair question when tracking looks unusual. We are an Australian owned, family run business, and all communication you received was directly from us. The international tracking simply reflected the courier method we used to bypass the Australia Post delays, not because we operate offshore.
We really appreciate you taking the time to share your experience. While I’m pleased the boots are working well for you, I acknowledge the path to getting them to you was not smooth. We have since made changes to our shipping processes to reduce the risk of this happening again.
Kind regards,
Amanda
This company is a scam
This company is a scam. Ordered my boots on Jan 5 and still yet to see them. Am now resorting to trying to message them on Instagram because they don't reply to emails.
Will be going to fair trading and the ACCC
29 de janeiro de 2026
Avaliação não solicitada
Resposta da The Recovery Project
Hi Hannah,
I’m really sorry you’ve felt this way, but I do want to reassure you that we are absolutely not a scam.
Your order was delivered on February 3. Earlier in that period we were impacted by Australia Post processing delays that caused a small portion of parcels to stall or move slower than expected. As soon as we identified what was happening, we started arranging alternative shipping methods so orders wouldn’t sit in the same network any longer than necessary.
We completely understand how frustrating delays can be. It’s not the experience we want for anyone, and we’ve since made changes to our shipping process to reduce the risk of this happening again.
If there’s anything else you’d like us to clarify or assist with, please let us know. We’re here to help.
Kind Regards,
Amanda
Second one star review as it's the 3rd time they have not delivered
Second review as it's the 3rd time label has been created and order doesn't get sent even after"Peter" the owner claimed in an email to be sending by priority post. Be honest tell the clients if stock is on site and if you can pack and send.
If you can't access product or can't post it tell us the true situation and or refund our payments. Only took 1 try to take the money.
Have to say don't buy the product as no customer service.
Yes tried emails even got responses but just same tactic create a label, this is an online process to Australia Post not an action by Australia Post. Would be amazed if 3 times one small regional post office Beerwah in Qld has messed up my order.
So taking monies with no intention to supply or knowing you can't supply borders on fraud. Won't refund my money as I asked for that already. Do I go via the ACCC or bank.
28 de janeiro de 2026
Avaliação não solicitada
Resposta da The Recovery Project
Hi Andrew,
I’m really sorry for the frustration this caused. I completely understand how concerning it is to see labels created with no visible movement.
I can confirm your order was delivered on January 29, but I also acknowledge that the process getting there was not smooth.
At the time, we were dealing with an issue affecting part of our Australia Post eParcel setup. Some parcels, including yours, were correctly booked but then delayed or not scanned properly within the network. From your side, that understandably looks like nothing is happening, which is frustrating.
To be clear, we do carry stock and dispatch orders, and we would never take payment without the intention of supplying the product. That said, the label processing issue caused delays that fall below the standard we expect of ourselves, and I take responsibility for how that impacted you.
We have since corrected the configuration and adjusted our shipping process to reduce the risk of this happening again.
I know this experience affected your trust, and for that I’m genuinely sorry.
Kind Regards,
Amanda
Still waiting after 6 weeks
I've never left a bad review, and don't wish to, but this is the only way I can see the people are being replied to. I made an order on 14 December and received notification that is had been sent out on the 24 December. I have not received my order or any information regarding my order since. I have sent an email and a message on the chat on your website. Can someone please contact me.
14 de dezembro de 2025
Avaliação não solicitada
Resposta da The Recovery Project
Hi Mandy,
I’m really sorry you’ve felt the need to leave a review to get a response, that’s not the experience we want for anyone.
I’ve checked your order and can confirm that it has already been delivered. I understand how concerning it is when tracking goes quiet and you don’t hear back straight away. Over the past period we’ve been facing some shipping and processing issues that led to delays and a high volume of enquiries, and unfortunately that affected our response times as well.
That’s not an excuse, just context. We should have communicated more clearly with you, and I’m sorry we didn’t do that sooner.
If for any reason the parcel hasn’t actually reached you, please let me know immediately and I’ll investigate it personally.
- The Recovery Project Team
Still waiting for my order to arrive
Update: I received the boots, but still waiting on other parts of the order. Boots seem to work well!
************************************
Still waiting for my order to arrive, it seems that it is a common problem with this company. Order 5493 24/12. I contacted them on the 9/1 and was told “Let me look into this urgently with Australia Post, and I’ll follow up shortly once I have more information.” But have not heard a thing back yet. Im extremely disappointed.
24 de dezembro de 2025
Avaliação não solicitada
Resposta da The Recovery Project
Hi there,
I’m really sorry to hear about your experience and I completely understand how frustrating this situation would be, especially given the time that has passed.
The period around Black Friday and Christmas saw an unusually high volume of orders, which unfortunately highlighted some gaps in our systems and processes that we’re now actively working to rectify. On top of this, we were also let down by Australia Post on a number of occasions, with parcels delayed or not scanned correctly despite being lodged. While delivery is outside our control once items are handed over, we know that doesn’t make the experience any less frustrating.
We have already reached out to you directly to provide an update on your order, and we’re continuing to monitor this closely to ensure it’s resolved as quickly as possible. I’m very sorry for the frustration this has caused and for any breakdown in communication along the way — that’s not the experience we want anyone to have.
Thank you for raising this, and we genuinely appreciate the opportunity to make things right.
- The Recovery Project Team
Excellent product & customer service
With initial delivery issues, the team was amazing in fixing the problem and promptly followed up to make sure me order arrived. Love my PROPulse boots, even more impressed with the quality & excellent customer service
30 de dezembro de 2025
Avaliação não solicitada
Fantastic product (compression boots)
Fantastic product (compression boots), great customer service (because AusPost are useless!). Highly deserving of the 5 stars.
24 de dezembro de 2025
Avaliação não solicitada
Resposta da The Recovery Project
Hi Jimmy,
Thanks so much. We’re really glad you’re enjoying the compression boots, and we appreciate the shout-out to our customer service. Thanks again for the support, it means a lot to us.
- The Recovery Project Team
Great product
Great product, amazing products & even better being Aussie family owned :)
22 de dezembro de 2025
Avaliação não solicitada
Resposta da The Recovery Project
Hi Sarah,
Thank you so much for the lovely review. We really appreciate your support and kind words. it means a lot to us as an Aussie family-owned business. We’re so glad you’re enjoying the product.
- The Recovery Project Team
Best experience when Initial box wasn’t delivered
The initial box was returned back to The Recovery Project from Australia Post, however the Team went above and beyond to send them back to me Express post in time for the Christmas present giving! Absolutely amazing communication and fast work Team! Would recommend 100%
24 de dezembro de 2025
Avaliação não solicitada
Resposta da The Recovery Project
Hi Yvonne,
Thank you so much for the lovely review. We really appreciate you taking the time to share your experience, especially after such a stressful start. We’re so glad we were able to get everything to you in time for Christmas and that the communication and support made a difference.
- The Recovery Project Team
Ordered my product Dec 1st and still…
Ordered my product Dec 1st and still have not received it. I have stage 3 lymphadema in my legs as well as osteo and I have been desperately wanting these boots. If I had ordered these from America I would have them by now.
Disappointed is an understatement.
So far, can say the correspondence back and forth between myself and Peter has been better than average.
He is attentive with replying back.
Maybe not so much after I make this review
Would have loved to have had these boots before xmas and been able to walk without swollen ankles!
The question i have is: How can express post be delayed?
1 de dezembro de 2025
Avaliação não solicitada
Resposta da The Recovery Project
Hi Irma,
Thank you for taking the time to leave this feedback. You’re right to call this out, and we’re genuinely sorry for the experience you’ve had.
Over Black Friday, we received a much higher volume of orders than we anticipated, and it’s clear that our systems and processes at the time weren’t up to the standard they should have been. That’s on us, and it resulted in longer wait times than is acceptable.
This was unfortunately compounded by delays within Australia Post over the Christmas period. We’ve had a number of parcels delayed or even returned to us without explanation, and Express Post has also been impacted due to the sheer volume moving through the network. While that helps explain what happened, it doesn’t change the frustration it caused you.
We truly appreciate you raising this, as we’re already working on improving our processes and capacity going into the new year so this doesn’t happen again. We’re really sorry that your order was affected and that we didn’t meet expectations this time.
- The Recovery Project Team
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