Redcandy Avaliações 

125
•
O TrustScore é 3 de um total de 5

3,1

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

So sad to write a negative review but you cannot advertise a 2-3 day delivery that is coming from china!. Ordered on 3rd September and 19th returned to sender in china. Contact has been tough. Phone... Ver mais

Avaliado com 5 de um total de 5 estrelas

Easy to order and prompt delivery. Well packaged parcel. A bit disappointed in the quality if the key rings. I think they might break easily.

Avaliado com 5 de um total de 5 estrelas

First time using Redcandy (found on Instagram) checked reviews here first to Makesure legit before ordering. Ordered a sale item (Flamingo storage box) on Monday, two days later it’s here! Really... Ver mais

Avaliado com 1 de um total de 5 estrelas

Paid £20 for the fastest delivery on an order placed early morning. Finally get the dispatch email after 10pm the next day. The DPD email says it’s been sent on 2 day service. Don’t bother paying f... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Souvenirs
  2. Loja "Faça Você Mesmo"
  3. Loja de artigos domésticos
  4. Loja de Balcões
  5. Loja de Doces
  6. Loja de Móveis Antigos

Escrito pela empresa

Red Candy is a high-energy, life betterment brand with a wicked sense of humour and a generous splash of quirk. We’re all about bold design, vibrant colours, and unapologetically fun products that inject joy, spark creativity, and make life just that little bit better. We’re not just a brand—we’re a slightly bonkers club where our customers don’t just shop, they belong. If you get us, we definitely get you. Our products are designed to uplift, surprise, and add a daily dose of delight—because life is brighter, happier, and way more exciting when you embrace the unexpected.


Informações de contato

3,1

Bom

O TrustScore é 3 de um total de 5

125 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 16% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,1

Todas as avaliações

(125)

15 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Happiness is discovering red candyrobot

Happiness is discovering red candy. The choice of goods is fantastic. Add to this customer service of the the highest level and you have a company that is my first port of call. Yes occasionally you can find the goods slightly cheaper elsewhere but you know with Red Candy if there is any problem it is dealt with straight away and returns are free. So well worth paying, in some cases, a little extra . You also get a personalised response - they do read the mails - not an automated

26 de novembro de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I live in Denmark

I live in Denmark, but got my orders ( ordered twice) really quick. There were some technical problems ( not their fault ) but it was addressed imidially, so the customers service is really great. Can't wait to give one of the two items away as a Christmas present.

9 de novembro de 2020
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Delivery took months..

My grandma found a small add in the paper for a plant pot.. I ordered two.. I did take months to arrive!

The lot was as it was advertised and arrived intact etc.. overall, all went well just took a very long time to deliver.

13 de outubro de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing service!

Amazing service!!
Love Peanut the pig loo roll holder. I think I’m going to be purchasing many things from you! Super fast dispatch. Thank you!

5 de setembro de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very happy customer!

Bought a Benton Bull and 2 Lego-shaped storage boxes - ordered Saturday, delivered (free) Weds 😀 Very happy with the items, to the extent that Benton is going to get a few little friends and I’m going to start giving them as presents... 😂

17 de junho de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Bought a Bull Footstool

Bought a Bull Footstool. Easy, secure purchase, good comms, fast free delivery.
So happy with quality purchase at keen price that l have just ordered the Highland Cow. Returning customer......5*

12 de junho de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent Customer Service

Absolutely first class customer contact and care, extremely fast shipping. Fabulous!! Thank you Maggie who dealt with my queries with such courtesy and trust. Customer service at its best.

18 de maio de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent products and super quick delivery

Ordered quite a bit from this company. Had champagne glasses delivered over Christmas and they were well packaged and arrived in one piece. Recent order arrived in 2 days!! With the current climate that's really impressive. Really happy with my purchases.

13 de maio de 2020
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

The products are so cute I love it

The products are so cute I love it! Bought a sheep toilet roll holder and a llama doorstop, since it was my first order I got 10% off win win! I only took one start off because the sheep toilet roll holder was had a couple of small dents, probably due to transport. But once the toilet rolls are in you can't notice it, it's still super cute!

11 de maio de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Really impressed

Really impressed. Only knew of this company through a magazine compilation of Christmas gifts. Bought Hubert and George Beard Egg Cup Set and it is delightful. Easy to order, informative delivery tracking and arrived on time well packaged. Will use this company again. Thank you

15 de novembro de 2019
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing customer service

Amazing customer service. The lid in the concrete trinket was jammed. Ed arranged replacement asap and courier collection of the faulty item. I was sorted within 3 days. Well impressed!

28 de fevereiro de 2019
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Found an item much cheaper than where I…

Found an item much cheaper than where I originally saw it. Hadn't heard of this company before but gave them a go. Delivery was cheap and fast but on arrival the item was damaged. These things happen and they dealt with this perfectly and I had a replacement item within two days. Can't fault the service at all and would recommend. Excellent.

17 de fevereiro de 2019
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Below average experience

Cool products. One of the items arrived very slightly chipped. Found cheaper on another website. Customer service average at best.

5 de fevereiro de 2019
Avaliação não solicitada
logotipo da Redcandy

Resposta da Redcandy

My apologies for the issues with your order. I would like to address all three concerns here.

1) Damaged item. I'm terribly sorry your order arrived damaged. Most orders get through with no issues whatsoever, and we do try to packages everything sufficiently without wasting too much packaging material - it can be a careful balance at times! Did you report the damage to us? We will always replace damaged items for our customers with no questions asked.

2) We weren't the cheapest for this item. Although we do try to be competitive wherever possible, we simply cannot be the cheapest for every item at all times. Being a small business with relatively high margins we would soon be out of money if we did this. Although we would love every customer to purchase everything from us, we totally understand if you want to purchase from a cheaper competitor!

3) Average customer service. We really do try to maintain the highest level of customer services across the board, so I'm ever so sorry to hear we didn't manage to on this occasion. I'm unable to find your order and communication details as the only information Trustpilot have provided us with is your name as 'GK'. I would really like to hear what went wrong on this occasion to see if there is anything else I can do for you, and also to learn from the experience and improve our services going forward. If possible could you contact me on andy (at) redcandy (dot) co (dot) uk?

Kind regards

Andy
Red Candy Director

(Please also note - we have only just been made aware of customer reviews on Trustpilot, hence the delay in response. We have never worked with Trust Pilot before, and Trust Pilot did not make us aware that reviews had been left for our company here.)

Avaliado com 5 de um total de 5 estrelas

Excellent customer service

Purchased Wesco breadbin and another item. The other item was out of stock but I was emailed straight away and I was happy to wait for it. Waited just under a month ( This was supplier delay not RedCandy) sent a email to Redcandy and 2 days later I recieved my items. Sadly the breadbin arrived damaged :( after emailing Redcandy I decided not to wait from the supplier again and I was refunded. Brilliant customer service and I would order again. They keep in touch....and advise you every step of the way.

19 de abril de 2018
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fantastic company

Fantastic company. Great products and amazing customer service. I ordered a gold landline phone from them as it was the best design I found anywhere, there was a small issue with it and they sent a new one out to me straight away no question - very helpful and love the phone

10 de fevereiro de 2018
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

No problem at all with my order which …

No problem at all with my order which arrived pretty quickly. I loved the little sweetie bag which was a free gift with my purchase. Red Candy were also very prompt to answer my question regarding an online query I had.
I would definately shop with them again, I love their quirky fun products.

1 de junho de 2017
Avaliação não solicitada

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