Order never arrived after almost 5 months
I placed order #31078 on 26 April 2026 and received an email the next day saying that my order had been processed and shipped.
It is now 15 September and I still haven't received anything. I paid £22.97 in total, including £14.99 for international shipping, which is quite a lot considering the order never arrived.
I have also contacted Red Dragon Seeds to let them know that I haven't received the order.
Very disappointing experience so far. I will update this review if they resolve the issue or provide a refund.
Two shipments apparently sent, but I still received nothing
I want to update my review to include the information mentioned in Red Dragon Seeds' reply.
It is correct that after I reported the original order as missing, Red Dragon Seeds offered to send a replacement. I confirmed my address and they told me that the replacement was dispatched on 24 June. I appreciate that they made the effort to send the order again.
However, the fact remains that today, 15 September, I have received neither the original shipment nor the replacement.
Both shipments were apparently sent by standard untracked international post, so there is no tracking information available to establish what happened to either of them.
I originally paid £22.97, including £14.99 for shipping to Romania. Considering that the shipping alone cost almost £15, I was surprised that it was sent without tracking.
I am not claiming that Red Dragon Seeds deliberately failed to send the orders, and I acknowledge that they sent a replacement at their expense. But from my position as a customer, almost five months after placing the order, I have paid for an order and still have no seeds and no way to track either shipment.
I think that is also an important part of the story.
I will update this review again if the situation is resolved.
Resposta da Reddragonseeds
Hi Daniel,
We’re a little disappointed to read this review, as it leaves out a fairly important part of the story.
When you contacted us to say that your original order had not arrived in Romania, we explained that international orders are sent by standard untracked post and that delivery times can unfortunately vary considerably depending on the destination country's postal service and customs.
Despite this, on 24 June we offered to replace the entire order at our expense. You confirmed your delivery address and we dispatched the replacement that same day.
We’re therefore now in the rather unusual position where apparently two separate envelopes, sent several weeks apart to the same address, have both failed to reach you.
Unfortunately, once an envelope has left us and entered the international postal system, we have no control over how quickly — or indeed how successfully — it is handled by the Romanian postal service. As much as we would love to personally escort every packet of seeds from Wales to its recipient's letterbox, sadly our delivery service doesn't quite extend that far. 😉
We do feel we have made a genuine effort to resolve this for you, including replacing an international order that was sent using an untracked service.
We’re sorry that neither shipment appears to have reached you, but we think it is only fair that anyone reading the review is aware that a full replacement was already sent at our expense after you reported the first order missing.
Regards,
Red Dragon Seeds