Redeem Vacations Avaliações 

The room was clean and cozy but when I wanted to take a shower ai noticed that the water was Luke warm. It never got hot. So I ran the water for a few minutes and no change. I checked the water in the bathroom sink. It was hot then I checked the kitchen sink. It was hot. So I decided to call the front desk. She put in a work order for maintenance to come in the morning. They didn’t show up so I called again. Within minutes, maintenance came and was telling me that’s just how the water is. What???? How??? So he said he would soak to the manager. Manger called me and said there was nothing she could do. Huh??? Then she said she would call back. When she called me back she said that she spoke to several customers on my floor and they had no problems with their water pressure. Water pressure??? I’m talking about the temperature. So I did my own investigation with a couple that was walking to the elevator and asked them about their water situation and they said the water gets real hot in the kitchen and bathroom. So I called the front desk again. Finally the lady turned my complaint to her manager and he offered me an upgraded room and the water was hot. Why did I have to go through all that just to get hot water? That’s why I gave a 3 star.

But overall everything else was great.

My experience with redeem vacations was awesome. They made everything easy!
My experience was wonderful with redeem vacations. They made everything easy. We loved our stay at Dunes Village! The location was perfect, and the beach access was just a short walk from our room, putting us right at the ocean. Our oceanfront room had everything we needed to cook breakfast and lunch during our stay. The room was clean, the air conditioning stayed nice and cold on the hot days, and the ocean view made the experience even better. We would definitely stay here again!

Quick response and was immediately able to help

THE BEST THIRD PARTY IVE EVER DEALT WITH, THIS IS MY FIRST OWN VACATION AND WITH THEM MY BOOKING HAS BEEN A BREEZE! BEST CUSTOMER SUPPORT EVER!!

Nice, clean hotel. Nice staff. I would definitely stay here again.

The hotel was very clean and the staff was very professional and nice. The hotel was also located near everything.

The process was seamless from start to finish. The accommodations were excellent and the customer service was prompt and professional.

The price was very affordable and they made sure the hotel in Hawaii wasn't affected by the hurricane

Great service and was very efficient and happy with the response 👍

Service très réactif et a l'écoute du client

The hotel staff was super nice. Great free breakfast. Clean and updated rooms. Nice balcony

Excellent customer service during a difficult family matter where we were unable to travel!

Le checking a été top, l'emplacement de l'hôtel était à 8 minutes de l'arrêt de bus et la chambre était correct et parfaitement fonctionnel. Seul bémol, quelques fourmis dans la chambre et la douche fuyait un peu.

I would like to express my sincere gratitude to Michelle from Redeem Vacations and the entire Redeem Vacations support team for the way they handled my situation. I had a very unusual and unexpected situation with my vacation voucher. Shortly before my trip, I received a court summons that I was unable to reschedule or cancel. As a result, my entire trip had to be canceled, including all of my hotel reservations and flights.
It was an extremely stressful situation, and I am truly grateful to Michelle and everyone on the support team who listened, understood the circumstances, and did everything they could to help me resolve the issue quickly. I sincerely appreciate every single person who was involved and helped me along the way.
This experience showed me that Redeem Vacations is not only a great way to travel and enjoy a comfortable vacation, but also a company you can rely on when something unexpected happens. Their customer support truly cares about their clients, and you can feel that in the way they communicate and work to find solutions.
I can genuinely recommend Redeem Vacations to others. It is very reassuring to know that when you book your vacation with them, you are in good hands — and if an unexpected situation comes up, there are real people behind the company who are willing to listen, understand, and help.
Thank you again, Michelle, and the entire Redeem Vacations team. I truly appreciate your kindness, understanding, and support!

Redeem Vacations was very courteous to offer me a hotel gift card because the ES Sonesta Hotel was located in Rancho Bernardo instead of San Diego, which was my intended destination. The reservations personnel were very accommodating in processing my request, and I intend to use Redeem Vacations again very soon.

This was a nice hotel and reasonably priced. Andrew at the front desk was great. We enjoyed a great breakfast (included) every morning. They switched out the type of eggs and meat every day so that was nice. Room was clean. We enjoyed the pool, hot tub, and video game room.

Excelente servicio

Marc was very helpful in answering my questions and assisting me with my voucher options.

UPDATE: Redeem Vacations did reach out to me regarding my hotel stay. They took the time to address and correct the issue, and I was also compensated with a hotel savings card.
I appreciate a company that is willing to acknowledge a concern, work toward a resolution, and make things right. Thank you, Redeem Vacations, for following up and taking care of the situation.