Stay AWAY, 3+ month later and we are still waiting to get paid. Reebonz owes us 7k and so far we’ve received some non sense excuses for the delay.
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Veja o que dizem as avaliações
Purchased a Celine classic bag from Reebonz several weeks ago, the second day after my order placement, there's a site wide promotion event. The online sales rep was able to help me adjust the price b... Ver mais
Customer service is excellent. I noticed a preowned "Pristine" bag was described as having no visible marks, but the photos clearly showed a little bit of dirt on the handles and bottom. I messaged... Ver mais
Ordered something and got tracking number from fed ex Watched it get shipped to Singapore Thought it was fraud So I called your company No response Sent email it took two days for a response... Ver mais
A empresa respondeu
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Authentic
Received an authentic Alexander Mcqueen satchel for a great price.
Fast shipping and great customer…
Fast shipping and great customer service!
The shipping is fast
I would recommend this company
I would recommend this company. I also loved the packaging my item came in. Presentation matters to me and theirs was superb. Thanks again.
A Terribly Unacceptable Experience with Reebonz Customer Service
It was a terribly unacceptable experience for me with this company. If it’s allowed, I’ll even not putting any star for the rating, it doesn’t worth even 1!!
I have placed an order by end of Oct which was a Loewe Hammock Bag at a very special price. After order confirmed and money was debited to my credit card “Immediately”, the next day I had received a message from Reebonz mentioned the “rejection” to fulfill the committed transaction.
When I placed the order it clearly mentioned there was one last item left thus I could make payment and the amount had been definitely debited to my credit card, there was no reason or excuse on not selling the product at listed price which was a commitment and contract on buying and selling!
I messaged and emailed to Reebonz Customer Service (CS) however only received repeated machinical answers, I contacted Reebonz SG CS directly expressing my anger to ask for an attention by head office directly, but the most redicilous was, they passed back the case to HK CS and advised a supervisor would call me for further discussion. The time I was out town and requested calling again when I returned to HK, for sure, I hadn’t received such mentioned call when I’m HK afterwards until now in end of Dec (almost 2 months ago!)!!! Had messaged again the SG CS, there was even no feedback, no message, no follow up!! I was totally ignored!!
I keep purchasing through Reebonz website because of trust, reputation and believe on so-called services. This case totally ruined my belief on this company also created an extremely negative image to Reebonz. In this issue I felt the listed price and transaction process is without control and boutique can freely not fulfilling or rejecting their obligation. On the other hand Reebonz doesn’t has a responsibility on protecting the right of their customers.
If you bought items from this website without the needs on follow up, congrats! However if you hope there will be someone to assist you on difficulties or problems..... NEVER!

Resposta da Reebonz-USA/Canada
VERY GOOD SERVICE
Customer service is superb
Customer service is superb! It’s nice to have peace of mind when you know you will be accomodated coordingly.
Thank you for your customer services.
This is a really good place to shop…
This is a really good place to shop luxuries with a lot of variety and excellent customer service! The proce point is accessible and love their packaging
100% Authentic products
100% Authentic products. My new go to website for fabulous...
REAL DEAL
Each item was authentic with designer tags which was the most important to me.
The item shipped super fast and for…
The item shipped super fast and for free and was exactly as pictured. Got a great deal but unfortunately the shoes didn’t fit. Returns were so easy and I’ll definitey order from Reebonz again.
I can’t pay
The payment always didn’t go through , shows me 3D errors

Resposta da Reebonz-USA/Canada
Just placed an order and completed…
Just placed an order and completed payment right away. But received following email mentioned that there is no more stock of the item I purchased. So refund will be proceeding in 14 days. Very dissatisfied and disappointed by this unprofessional experience that I never had. Maintaining inventory system is one of the top mandatories in the business but this poor situation tells me that this website is not trustworthy. Because of this, I missed out another opportunity getting the same pair of the jacket. Very bad experience

Resposta da Reebonz-USA/Canada
Love all my items I have purchased so…
Love all my items I have purchased so far!!
The customer service was very helpful
The customer service was very helpful. And the refund was pretty fast.
Great Selection of Products
Great products. Great service + awesome reward points! I bought several bags from this this year. Couldn't be happier!
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