Reebonz-USA/Canada Avaliações 

331
O TrustScore é 4 de um total de 5

4,0

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Stay AWAY, 3+ month later and we are still waiting to get paid. Reebonz owes us 7k and so far we’ve received some non sense excuses for the delay.

Avaliado com 5 de um total de 5 estrelas

Purchased a Celine classic bag from Reebonz several weeks ago, the second day after my order placement, there's a site wide promotion event. The online sales rep was able to help me adjust the price b... Ver mais

Avaliado com 5 de um total de 5 estrelas

Customer service is excellent. I noticed a preowned "Pristine" bag was described as having no visible marks, but the photos clearly showed a little bit of dirt on the handles and bottom. I messaged... Ver mais

Avaliado com 3 de um total de 5 estrelas

Ordered something and got tracking number from fed ex Watched it get shipped to Singapore Thought it was fraud So I called your company No response Sent email it took two days for a response... Ver mais

A empresa respondeu

4,0

Muito Bom

O TrustScore é 4 de um total de 5

331 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,0

Todas as avaliações

(331)

0 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Authentic

Received an authentic Alexander Mcqueen satchel for a great price.

16 de janeiro de 2019
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

A Terribly Unacceptable Experience with Reebonz Customer Service

It was a terribly unacceptable experience for me with this company. If it’s allowed, I’ll even not putting any star for the rating, it doesn’t worth even 1!!

I have placed an order by end of Oct which was a Loewe Hammock Bag at a very special price. After order confirmed and money was debited to my credit card “Immediately”, the next day I had received a message from Reebonz mentioned the “rejection” to fulfill the committed transaction.

When I placed the order it clearly mentioned there was one last item left thus I could make payment and the amount had been definitely debited to my credit card, there was no reason or excuse on not selling the product at listed price which was a commitment and contract on buying and selling!

I messaged and emailed to Reebonz Customer Service (CS) however only received repeated machinical answers, I contacted Reebonz SG CS directly expressing my anger to ask for an attention by head office directly, but the most redicilous was, they passed back the case to HK CS and advised a supervisor would call me for further discussion. The time I was out town and requested calling again when I returned to HK, for sure, I hadn’t received such mentioned call when I’m HK afterwards until now in end of Dec (almost 2 months ago!)!!! Had messaged again the SG CS, there was even no feedback, no message, no follow up!! I was totally ignored!!

I keep purchasing through Reebonz website because of trust, reputation and believe on so-called services. This case totally ruined my belief on this company also created an extremely negative image to Reebonz. In this issue I felt the listed price and transaction process is without control and boutique can freely not fulfilling or rejecting their obligation. On the other hand Reebonz doesn’t has a responsibility on protecting the right of their customers.

If you bought items from this website without the needs on follow up, congrats! However if you hope there will be someone to assist you on difficulties or problems..... NEVER!

19 de dezembro de 2018
Avaliação não solicitada
logotipo da Reebonz-USA/Canada

Resposta da Reebonz-USA/Canada

Dear Customer,

Thank you very much for taking the time to provide us with your feedback. We are truly sorry to hear that you were not satisfied with your shopping experience.

The US/Canada team can not locate your order, due to you place this order with Hong Kong. We have alerted Hong Kong regarding this review and have asked them to contact you. Please accept our sincere apologies on behalf of the boutique and our team in Hong Kong.

If you wish to contact us directly, you may send an email to conciergeus@reebonz.com or contact us at our US/Canada customer service line 1-888-583-8316. Once again, we would like to apologize for any inconvenience caused by your shopping experience.

Avaliado com 5 de um total de 5 estrelas

The item shipped super fast and for…

The item shipped super fast and for free and was exactly as pictured. Got a great deal but unfortunately the shoes didn’t fit. Returns were so easy and I’ll definitey order from Reebonz again.

1 de novembro de 2018
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

I can’t pay

The payment always didn’t go through , shows me 3D errors

1 de novembro de 2018
Avaliação não solicitada
logotipo da Reebonz-USA/Canada

Resposta da Reebonz-USA/Canada

Dear Customer,

Thank you very much for taking the time to provide us with your feedback. We are truly sorry to hear that you were not satisfied with your shopping experience.

We have successfully located your account details and I see our agent contacted you regarding this case.

If you wish to contact us directly, you may send an email to conciergeus@reebonz.com or contact us at our US/Canada customer service line 1-888-583-8316. Once again, we would like to apologize for any inconvenience caused by your shopping experience.

-Senior Member Relationship Officer.

Avaliado com 1 de um total de 5 estrelas

Just placed an order and completed…

Just placed an order and completed payment right away. But received following email mentioned that there is no more stock of the item I purchased. So refund will be proceeding in 14 days. Very dissatisfied and disappointed by this unprofessional experience that I never had. Maintaining inventory system is one of the top mandatories in the business but this poor situation tells me that this website is not trustworthy. Because of this, I missed out another opportunity getting the same pair of the jacket. Very bad experience

31 de outubro de 2018
Avaliação não solicitada
logotipo da Reebonz-USA/Canada

Resposta da Reebonz-USA/Canada

Dear Customer,

Thank you very much for taking the time to provide us with your feedback. We are truly sorry to hear that you were not satisfied with your shopping experience.

We have successfully located your account details and I see our agent contacted you regarding this case. Please accept our sincere apologies on behalf of the boutique.

If you wish to contact us directly, you may send an email to conciergeus@reebonz.com or contact us at our US/Canada customer service line 1-888-583-8316. Once again, we would like to apologize for any inconvenience caused by your shopping experience.

-Senior Member Relationship Officer.

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