I have been looking for some activities for my grandad, he doesn’t have dementia but is having some older age cognitive and mobility challenges. My uncle bought him a jigsaw but it was 1000 pieces and... Ver mais
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Veja o que dizem as avaliações
I do not do on-line shopping so found a telephone number, rang and Ben phoned me back and took my order over the phone. Very helpful and pleasant and parcel on it's way.
My mum used to love jigsaw but had given up due to frustration in recent years. Finding these jigsaws with various sized pieces and the ability to be done in the box has changed that. Seeing her pride... Ver mais
The products I received were top quality. Mum has really taken to the aqua painting and it calms her down. I also purchased the bakery magnetic board and she did interact with me whilst talking abou... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
We believe in the power of spending time together, doing things you love, smiling, chatting and discovering. That’s why we develop products and activities that aim to bring joy and connection to people with dementia and their care-givers.
Informações de contato
72 Leonard St,, EC2A 4QX, London, Reino Unido
- +44 (0) 203 488 2001
- info@relish-life.com
- relish-life.com
4,8
Excelente
2 mil avaliações
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Poor packaging
Normally very satisfied with my delivery. This time I felt there was not enough care with the packaging as the jigsaw pieces were lying loose in the cardboard box.
The information and advice from the company about appropriate products for the stages of dementia is excellent and very informative
18 de novembro de 2024
Resposta da Relish
Hello Margaret
We apologise for not responding to your review sooner. We really do value your feedback. We are sorry that the delivery experience was not as good as usual. We have passed this feedback on to our fulfilment team. We hope that the puzzle was still very much enjoyed despite this.
We appreciate your kind comments on the information and support we provide.
If you have any questions, please don't hesitate to let us know and we hope you give us another opportunity to improve on the service.
Warmest regards
Samantha, Customer Support Manager
Resposta da Relish
Hi Claire
Sorry for the delay in responding to your review. We really do appreciate this feedback and are so glad you had a great overall experience. If we can help again, don't hesitate to reach out.
Wishing you and your family a wonderful Christmas.
Warmest regards
Samantha, Customer Support Manager
My parcel has not arrived
My parcel has not arrived, others ordered the same day arrived ages ago. I’m beginning to think I was done.
15 de novembro de 2024
Resposta da Relish
Hello Mary
We sincerely apologise that you have not received your order. Looking at the tracking, it was dispatched on the same day the order was placed, sent via Royal Mail. Unfortunately, the tracking information indicates that it may have been lost in transit.
To resolve this, we will arrange for a replacement order to be sent to you promptly and will contact you directly with further updates. Please rest assured that Relish is a reputable company committed to supporting people living with dementia, their friends, carers, and loved ones.
If you have any questions, please do let us know. And apologies again for the inconvenience and disappointment caused.
Best regards
Samantha, Customer Support Manager
My husband is stage 4
My husband is stage 4. The puzzle scenes I picked were his favorite type nature scenes. We have enjoyed putting them together, together. He gets satisfaction out of finding where the pieces go & we both enjoy staying in the present enjoyably. I look forward to trying the All About us game. The circuit maze was fun but a little too simple for where he is now. I love that these were made with dementia patients needs in mind. Thank you.
13 de novembro de 2024
Resposta da Relish
Hello Sara
Thank you so much for sharing your experience with our products. It’s lovely to hear how these activities have brought joy and connection for you and your husband.
We appreciate your feedback on the circuit maze. And we hope you both find the *All About Us* enjoyable too. Thank you again for your kind words. If we can help with any questions, don't hesitate to let us know.
Warmest regards
Samantha, Customer Support Manager
Essential products + ranges - fantastic
A fantastic, thoughtful and insightful range of products
11 de novembro de 2024
Resposta da Relish
Hello Wendy
Thanks so much for your review. Your feedback on our products is so appreciated.
We hope the products you have will be very much enjoyed. If you have any questions, don't hesitate to reach out.
Warmest regards
Samantha, Customer Support Manager
13 pieces work for Mom
The 13 piece puzzle was just right for my mom. I bought 3 puzzles. The pictures are pretty, the pieces are a good size for her to handle. My only complaint is that the cardboard pieces need to be thicker because some of the pieces curl up. Thicker pieces would lay flat.
13 de novembro de 2024
Resposta da Relish
Hello Carole
Thank you for your feedback! We’re glad the 13-piece puzzle works well for your mom.
We appreciate your note about the pieces. Thank you for bringing it to our attention, as this should not happen. We will reach out to you directly to understand if this is impacting on one or all of the puzzles. And look to arrange a replacement.
We hope to be able to improve upon your mom's experience of the puzzles.
Warmest regards
Samantha, Customer Support Manager
Two puzzles arrived very…
Two 35pc jigsaw puzzles arrived very speedily. For my mum, who has early to mid stage dementia plus Parkinsons. She enjoyed doing the first. Just the right amount of challenge, not to easy or difficult. Nice size pieces for her to manage with tremor. Keeping the second puzzle to produce in a few weeks time.
12 de novembro de 2024
Resposta da Relish
Hello Debra
Thank you for your review! We're so glad the puzzle was the perfect challenge for your mum and that the piece size works well for her. We hope she enjoys the second one just as much when the time comes! 😊
If you have any questions, we can help with, don't hesitate to let us know,
Warmest regards
Samantha, Customer Support Manager
Excellent website
Excellent website. Fantastic jigsaws. My mum gets so much joy from doing them. Thank you for providing the details about eligibility for tax free purchases so prominently on your website. It makes it much more cost efficient to purchase directly from relish than Amazon. Thank you. I hope to shop with you again very soon.
12 de novembro de 2024
Resposta da Relish
Hello Abidemi
Thank you for your kind words! We're thrilled your mum enjoys the jigsaws, and we're glad the information about the VAT relief was helpful. We look forward to your next visit to our website! 😊
If you have any questions, don't hesitate to reach out.
Warmest regards
Samantha, Customer Support Manager
Brilliant puzzle for my brother
Brilliant puzzle for my brother , the service is fantastic and emails asking if all was ok meant a lot at this difficult time
Would highly recommend
7 de novembro de 2024
Resposta da Relish
Hello Rose
Thank you for your review. We are so pleased to hear that the puzzle was a hit with your brother and that our service met expectations at this time.
It means a lot to us that we could be a small part of brightening your brothers day. We hope he enjoys putting the puzzle together.
If we can help with any questions, don't hesitate to reach out.
Warmest regards
Samantha, Customer Support Manager
Jigsaw success
Quick, efficient delivery. Jigsaw’s exactly as described on website so expectations were met.
Not attempted putting jigsaw pieces together yet but larger pieces appear more achievable and therefore a better experience.
17 de novembro de 2024
Resposta da Relish
Hello James
Thank you for taking the time to leave us your review! We are glad you received your jigsaw puzzle quickly and that it met your expectations. We hope it is enjoyed and the larger pieces make a difference.
If we can assist further, don't hesitate to reach out.
Warmest regards
Samantha, Customer Support Manager
Great Games
We love the game bundle we ordered for our Alzheimer's/Dementia residents, and they do too. There were games at a few different levels so many could play and have fun.
4 de novembro de 2024
Resposta da Relish
Hello there
Thanks so much for your review. This is great to hear. Games are ideal with a group, and it is so nice that there was something for everyone. We hope they continue to enjoy the games.
If we can help with any questions, don't hesitate to let us know.
Warmest regards
Samantha, Customer Support Manager
I was pleased to see Relish has now got…
I was pleased to see Relish has now got more water paintings in their catalogue. My brother has dementia and enjoys doing the pictures.
13 de novembro de 2024
Resposta da Relish
Hello Ruth
Thank you so much for your kind feedback! We are pleased to hear that your brother is enjoying the Aquapaints. And that you appreciate the newer additions to the range.
If we can help with any questions, please don’t hesitate to reach out!
Warmest regards
Samantha, Customer Support Manager
These were helpful for my husband who…
These were helpful for my husband who has dementia
28 de outubro de 2024
Resposta da Relish
Hello Janet
Thanks for your review. Great to hear the products were helpful for your husband.
If you have any questions, don't hesitate to let us know.
Warmest regards
Samantha, Customer Support Manager
Quick service and really nice item to…
Quick service and really nice item to gift to my dad.
25 de outubro de 2024
Resposta da Relish
Hello Devon
Thank you for your review. We are super pleased you had a positive experience with the overall service.
We really hope that your dad loves his gift. If you have any questions, please do let us know.
Warmest regards
Samantha, Customer Support Manager
A wonderful confidence-building activity
First I bought the 63 piece set of puzzles for my mother because I wasn't sure if she would be able to do them independently. She loved the Relish puzzles and asked for more. It was wonderful for her confidence and to maintain the dexterity in her right hand. Then I ordered the 100 piece set and she is enjoying this more challenging level. Also, it was great that Relish shipped my order in just a few days.
4 de outubro de 2024
Resposta da Relish
Hello Denise
Thank you so much for sharing your review! It is truly lovely to hear that the puzzle was such a confidence booster for your mother and that it’s helping her maintain dexterity.
It's wonderful that she’s now enjoying the challenge of the 100-piece puzzles too! We’re also glad to know that our quick shipping made a difference.
Wishing your mother many more enjoyable puzzle sessions! If we can help with any questions, don't hesitate to let us know.
Warmest regards
Samantha, Customer Support Manager
Informative and product is exactly as…
Informative and product is exactly as described.
Arrived on time and product easy to set up and use.
23 de outubro de 2024
Resposta da Relish
Hello Glenys
Thank you for taking the time to leave us your review and feedback!
We are pleased to hear that the product met your expectations and that setup was a breeze. Do let us know if there's anything else we can help with!
Warmest regards
Samantha, Customer Support Manager
Excellent customer service
Excellent customer service. I bought 2 jigsaws and both were very well made. My Dad and I enjoyed doing them together.
22 de outubro de 2024
Resposta da Relish
Hello Mrs Low
Thank you for the great feedback!
We are so glad to hear you and your dad enjoyed the jigsaws together, and that the quality met your expectations.
Happy puzzling to you both!
Warmest regards
Samantha, Customer Support Manager
Fantastic aqua paints (painting with…
Fantastic aqua paints (painting with water) set ideal for someone with dementia.
22 de outubro de 2024
Resposta da Relish
Hello Sarah
Thanks so much for your kind review! We are delighted to hear that the aquapaints set has been a great fit.
We hope it continues to bring joy and relaxation.
If you have any questions, don't hesitate to let us know.
Warmest regards
Samantha
Customer Support Manager
The jigsaws
The jigsaws, are perfect for my dad who suffers with mixed dementia. Just the right size and pictures he can relate to.
21 de outubro de 2024
Resposta da Relish
Hello Susan
Thank you so much for your review and sharing this with us. We are pleased to hear that the jigsaws are a good fit for your dad and bring him some joy and familiarity.
It means a lot to us to know they’re helping him in a meaningful way.
If we can help with any questions, don't hesitate to let us know.
Warmest regards
Samantha
Customer Support Manager
Fantastic company
Excellent, customer service second to none, very helpful and a pleasure to deal with.
31 de outubro de 2024
Avaliação não solicitada
Resposta da Relish
Hello there
Thank you so much for your wonderful feedback! It is always pleasure assisting our customers.
Knowing that our service makes a difference means a lot to us. If there's ever anything else you need, please don’t hesitate to reach out—I’m here to help!
Warmest regards
Samantha
Customer Support Manager
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