RentLondonFlat.com Avaliações 

218
O TrustScore é 4 de um total de 5

4,2

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Amazing experience with RentLondonFlat. Shoutout to Ms. Norilie, she is amazing, verv helpful and genuinelv kind. We were able to secure a flat in iust 1 week! I definitely recommend her and this team... Ver mais

Avaliado com 5 de um total de 5 estrelas

Norilie and Fathy are very hands-on and accommodating! Quickly solved issues and answered questions. Very grateful!

Avaliado com 5 de um total de 5 estrelas

Storm Eunice has hit our flat in central London. We had water leaking from the roof and lighting issues. RentLondonFlat team has quickly sent a professional to fix the leaking and within a few d... Ver mais

Avaliado com 2 de um total de 5 estrelas

Rent London flat have been very odd with their management of our flat. They asked us to renew our contract after a year and since have been managing our request very very badly and not sorting issues... Ver mais

Detalhes da empresa

  1. Corretora de aluguel de imóveis

Escrito pela empresa

Rent your space, Create your home. We specialise in offering modern high-quality rental flats in and around London, U.K.


Informações de contato

4,2

Muito Bom

O TrustScore é 4 de um total de 5

218 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

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Não respondeu a avaliações negativas

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4,2

Todas as avaliações

(218)

7 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

RentLondonFlat team is very professional

RentLondonFlat team is very professional and accomodating. I was renting a great apartment through them at LCI and Frankie was very helpful from the original inquiry and signing a rent agreement all the way to the checkout 2 years later. Fathy and Putra helped me to arrange the checkout and made it easy as I was on a very tight schedule.

10 de agosto de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Unprofessional

I had booked a time with one of the colleagues to view a property. They didn't show up to the appointment, they didn't respond when trying to call them. They text me 3 hours later if I'm still interested in the property. Very unprofessional. Completely waste of time. It took me 1:30hr to go and view the property to have them not show up at all.

30 de junho de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I have used Rentalondonflat’s vacant…

I have used Rentalondonflat’s vacant management service few months ago. I would say the team offer excellent and professional service and advice with the help of Sharon and Shannon. They are communicative, caring and attentive to ease your concerns so you can relax with their capable hands.

Thanks and recommend.

16 de junho de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent Service from William and RentLondonFlat

Excellent consultation service from William on renting a house in London. Much appreciate his advice and all round assistance from viewing the property, dealing with the agents and landlords to managing the house as a newcomer and expat like me and my family.

200% recommend William and RentLondonFlat to you, especially you are HKers.

24 de maio de 2021
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

We recently moved into the flat

We recently moved into the flat and the agents (Shannon & Putra) have been very helpful throughout. Special thanks to AJ for being so prompt in responding and sorting out all our issues.

19 de abril de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

WORST LANDLORD AGENCY EVER

The worst Landlord/Agency I have ever seen. From the beginning of our tenancy (we have been a tenant since Sept 2020) we noticed a few discrepancies with their advert - for instance they completely lied about the facilities that came with the property, and when this was realised a month in to our rental agreement they didn't seem to care that they made blatant misrepresentations on their advert. We continually complained about this, to then find that they put the property back on the market again (whilst we still lived there) - and yet again lied about the facilities on the advert! In the end we managed to scrape a measly £250 back from them as they refused to reduce our rent. Not only this, but the day we moved in we noticed the sofa was broken. They offered us a sofa that was half the size and a third the value of the original sofa, and flat out refused to replace it for a like for like sofa. They continue to string us along and after following up with them again after a month of no contact, they say "the ticket is still open". What does that even mean? We are 5 months into our rental agreement now and still have no use of a sofa. Not only this, but the inventory report of all the items and all the damage in the flat on our arrival was missing over 75% of issues. We raised all of these issues, and asked them to be added to the report but this has still not been done. I can only assume they will cause great headache when it comes for us to get our deposit back and try to blame us for all of these problems. Worst Letting Agent / Landlord I have ever seen in my life. Avoid like the plague. I have spoken to many other tenants in the building that also rent with RLF and they speak of similar experiences. All of the good reviews on this page are undoubtedly fake.

4 de janeiro de 2021
Avaliação não solicitada
logotipo da RentLondonFlat.com

Resposta da RentLondonFlat.com

Dear Ray

Thank you for your review and we are sorry to hear of the problems you have encountered. In relation to the complaints you have made, we will answer them in the ordered listed:

(1) Misrepresentation of the facilities - We accept that the original advert contained reference to three facilities that were subsequent found not to be available. At the time of the advert being relisted we genuinely believed that these facilities were still available to yourself, as at the time these were still being provided to the tenant. We had not been made aware by either the previous tenant, landlord or block manager, that these services had been withdrawn which sadly happened due to the completion of other blocks in the development. We understand that access to the Gym and the 24 hour concierge are still available. As requested we paid you a goodwill gesture of £250. In addition, as suggested by yourself, the landlord would have allowed you to walk away from the tenancy without any penalty.

(2) Broken Sofa - As we act on behalf of the landlord, we can only replace items or repair them when given authority by the landlord. The landlord has offered you two sofas as a replacement, the last one costing £679.99 , but you have refused to accept such a proposal. We accept that you have suggested a sofa costing £1499. but currently the landlord is refusing to pay such a sum. Without a joint agreement between yourself and the landlord on the sofa, as an agency we are somewhat limited on what we can do.

(3) Check in Report missing items - The check in report is compiled by an independent check in company and the cost is paid by the landlord. You were given the opportunity to note any missing defects within seven days of receiving the report. Subsequently two additional defects were provided to us by your partner Annabel. When it comes to the deposit return, the check in report with the two additional defects noted, will be used along with the independent check out report. If you feel any proposed deductions are unfair, then you have the right to take this to the independent deposit dispute scheme. It is the responsibility of the landlord by the way of evidence, to prove that they are entitled to deduct any money from your deposit.

(4) Fake reviews - We strongly refute that any of these reviews are fake. The guest team are not paid for any positive reviews left on *review sites*. We accept that from time to time, we will get things wrong, and where that happens we will try our best to resolve the situation.

With best wishes
RentLondonFlat

Avaliado com 5 de um total de 5 estrelas

Thank you, Frankie

感谢Frankie专业且高效的服务,在众多中介中Frankie是我见过最耐心且友好的,在我租房的经历中很难遇到十全十美的事情,但这次Frankie带给我的体验是相对完美的,我对其快捷,优质且全面的服务感到非常满意。Anyway, Nice to meet you, and hope you all the best Frankie!

14 de agosto de 2020
Avaliação não solicitada
logotipo da RentLondonFlat.com

Resposta da RentLondonFlat.com

Thank you for the lovely comments. Much appreciated .

Avaliado com 5 de um total de 5 estrelas

Thanks for Frankie~

非常感谢 Frankie~

非常感谢Frankie的帮助,非常专业,高效便捷的处理好所有有关租房的事宜,服务态度好,回复速度快。希望在接下来的一年,能够在RLF度过快乐的一年~

6 de agosto de 2020
Avaliação não solicitada
logotipo da RentLondonFlat.com

Resposta da RentLondonFlat.com

Your time taken to write such a nice review is appreciated.

Avaliado com 5 de um total de 5 estrelas

Thank you so much Frankie !

We have just moved into our new apartment and I’d like to thanks rent flat london for being so reactive and efficient ! Frankie closed the deal for me and has been very helpful during the negotiations ! Thank you so much !

1 de agosto de 2020
Avaliação não solicitada
logotipo da RentLondonFlat.com

Resposta da RentLondonFlat.com

Frankie never stops trying to help if possible.

Avaliado com 5 de um total de 5 estrelas

Really Fantastic Company

Just recently relocated to London for my new teaching job. I thought trying to relocate during a global pandemic would have been an absolute nightmare, but Shannon and the team at RentLondonFlat were absolutely fantastic. Any queries I had Shannon always responded by phone or email in a very professional manner, she is a real asset to the company!

They organised a virtual viewing of the apartment and discussed any queries I had. The apartment itself is absolutely stunning and anything extra we asked for (such as workdesks in the bedrooms) were provided for. The property when I moved in was exactly as seen in the ad and was cleaned really well!

Would recommend anyone looking to rent around the London area to use these guys, I will be recommending them to any of my friends/family who relocate to London! Keep up the great work!!

21 de julho de 2020
Avaliação não solicitada
logotipo da RentLondonFlat.com

Resposta da RentLondonFlat.com

Its been a difficult time for everyone, so your comments are very well received, Thank you.

Avaliado com 5 de um total de 5 estrelas

Thank you Frankie

Incredibly efficient client experience I received my offer within the same day. Thank you so much Frankie I’m grateful.

17 de julho de 2020
Avaliação não solicitada
logotipo da RentLondonFlat.com

Resposta da RentLondonFlat.com

its lovely to hear that we have made your day a pleasant one.

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