Rentola.ie - Making property search smarter Avaliações 

Resposta da Rentola.ie - Making property search smarter

Atualizado em 23 de fev. de 2026

Hello,

We’re very sorry to hear about your experience and understand how concerning this must be. We take feedback regarding subscription charges and access to listings very seriously and want to ensure your concerns are fully addressed.

For clarity, any subscription payment occurs only if the trial period is not cancelled before it ends, as outlined in our Terms and Conditions and the confirmation email sent at sign-up. We completely understand how frustrating it can be if there were difficulties accessing your account and sincerely apologise for the stress this has caused.

We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.

Kind regards,
Rentola Team

Resposta da Rentola.ie - Making property search smarter

Atualizado em 23 de fev. de 2026

Hello,

We’re very sorry to hear about your experience and understand how concerning this must be. We take feedback regarding subscription charges and property listings very seriously and want to ensure your concerns are fully addressed.

For clarity, Rentola is a property aggregator, which means we bring together listings from multiple sources to make it easier for users to browse options all in one place. Any subscription payment occurs only if the trial period is not cancelled before it ends, as outlined in our Terms and Conditions and the confirmation email sent at sign-up.

We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.

Kind regards,
Rentola Team

Resposta da Rentola.ie - Making property search smarter

17 de fev. de 2026

Hello,

Thank you so much for your kind words! We’re thrilled to hear you had a positive experience and really appreciate you taking the time to leave a review.

Your feedback motivates us to keep improving and providing the best service possible.

Kind regards,
Rentola Team

Resposta da Rentola.ie - Making property search smarter

Atualizado em 23 de fev. de 2026

Hello Agnes,

We’re very sorry to hear about your experience and understand how concerning this must be. We take feedback regarding unauthorised charges very seriously and want to ensure your concerns are fully addressed.

For clarity, any subscription payment occurs only if the trial period is not cancelled before it ends, as outlined in our Terms and Conditions and the confirmation email sent at sign-up.

We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.

Kind regards,
Rentola Team

Resposta da Rentola.ie - Making property search smarter

Atualizado em 23 de fev. de 2026

Hello,

We’re very sorry to hear about your experience and understand how concerning this must be. We take feedback regarding subscription charges and property listings very seriously and want to ensure your concerns are fully addressed.

For clarity, any subscription payment occurs only if the trial period is not cancelled before it ends, as outlined in our Terms and Conditions and the confirmation email sent at sign-up.

We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.

Kind regards,
Rentola Team

Resposta da Rentola.ie - Making property search smarter

Atualizado em 23 de fev. de 2026

Hello,

We’re very sorry to hear about your experience and we take all feedback regarding our service very seriously and want to ensure your concerns are fully addressed.

We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.

Kind regards,
Rentola Team

Resposta da Rentola.ie - Making property search smarter

Atualizado em 23 de fev. de 2026

Hello,

We’re very sorry to hear about your experience and understand how concerning this must be. We take feedback regarding subscription management and account access very seriously and want to ensure your concerns are fully addressed.

For clarity, any subscription payment occurs only if the trial period is not cancelled before it ends, as outlined in our Terms and Conditions and the confirmation email sent at sign-up. We completely understand how frustrating it can be if there were difficulties accessing your account and sincerely apologise for the stress this has caused.

We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.

Kind regards,
Rentola Team

Resposta da Rentola.ie - Making property search smarter

Atualizado em 23 de fev. de 2026

Hello Cathleen,

We’re very sorry to hear about your experience and understand how frustrating this must have been. We take feedback regarding property access and listings very seriously and want to ensure your concerns are fully addressed.

For clarity, Rentola is a property aggregator, which means we bring together listings from multiple sources to make it easier for users to browse options all in one place. We completely understand how this could be confusing and sincerely apologise for any inconvenience it has caused.

We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.

Kind regards,
Rentola Team

Resposta da Rentola.ie - Making property search smarter

Atualizado em 3 de mar. de 2026

Hello Jenny,

We’re very sorry to hear about your experience and understand how concerning this must be. We take feedback regarding property listings and subscription charges very seriously and want to ensure your concerns are fully addressed.

For clarity, any subscription payment occurs only if the trial period is not cancelled before it ends, as outlined in our Terms and Conditions and the confirmation email sent at sign-up.

We requested and received your contact details via Trustpilot’s secure system and had the opportunity to reach out to you by email. Unfortunately, we did not receive a reply. We also informed you that we were unable to locate an active or past subscription with the details that you provided.

If you wish, you can still reply to our email, and we will be more than happy to clarify any further misunderstandings.

Kind regards,
Rentola Team

Resposta da Rentola.ie - Making property search smarter

Atualizado em 23 de fev. de 2026

Hej,

Vi beklagar verkligen att du har haft denna upplevelse och förstår hur oroande det måste vara. Vi tar feedback om prenumerationshantering och kontoåtkomst på största allvar och vill se till att dina farhågor bemöts fullt ut.

För tydlighetens skull sker betalning för prenumerationen endast om provperioden inte avbryts innan den löper ut, enligt vad som anges i våra villkor och i bekräftelsemejlet som skickas vid registreringen. Vi förstår fullständigt hur frustrerande det kan vara om det uppstår problem med att komma åt ditt konto och ber om ursäkt för den stress detta har orsakat.

Vi har begärt dina uppgifter via Trustpilots säkra system, men eftersom vi inte har fått något svar kan vi för närvarande inte gå vidare med ärendet. Om du fortfarande behöver hjälp, vänligen kontakta vårt supportteam via formuläret som finns i användarvillkoren på vår webbplats.

Med vänliga hälsningar,
Rentola-teamet

Resposta da Rentola.ie - Making property search smarter

Atualizado em 3 de mar. de 2026

Hello Anton,

We’re very sorry to hear about your experience. We take feedback regarding website usability and company service very seriously and want to ensure your concerns are fully addressed.

We requested and received your contact details via Trustpilot’s secure system and had the opportunity to reach out to you by email. Unfortunately, we did not receive a reply.

In our message, we believe we clearly explained that the subscription was activated after the trial period in accordance with the Terms and Conditions you agreed to during registration. All charges applied were valid, and the service was available to you during the paid period. We also provided detailed information explaining how the subscription works and why the charge occurred.

If you wish, you can still reply to our email, and we will be more than happy to clarify any misunderstandings.

Kind regards,
Rentola Team

Resposta da Rentola.ie - Making property search smarter

Atualizado em 23 de fev. de 2026

Hello,

We’re very sorry to hear about your experience and understand how concerning this must have been. We take claims regarding unauthorised charges very seriously and want to ensure your concerns are fully addressed.

For clarity, any subscription payment occurs only if the trial period is not cancelled before it ends, as outlined in our Terms and Conditions and the confirmation email sent at sign-up.

We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.

Kind regards,
Rentola Team

Resposta da Rentola.ie - Making property search smarter

Atualizado em 23 de fev. de 2026

Hello Stephen,

We’re very sorry to hear about your experience and completely understand how upsetting this must have been. We take claims regarding unauthorised payments very seriously and want to ensure your concerns are properly addressed.

We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.

Kind regards,
Rentola Team

Resposta da Rentola.ie - Making property search smarter

Atualizado em 23 de fev. de 2026

Hej,

Vi är verkligen ledsna att höra om din upplevelse och förstår hur oroande detta måste ha känts. Vi tar påståenden om obehöriga betalningar på största allvar och vill gärna reda ut situationen ordentligt.

Normalt sett är betalningen på provperioden bara en engångsavgift och övergår till ett abonnemang först om det inte avslutas innan provperioden, enligt våra villkor vid registrering. Vi förstår att det kan upplevas förvirrande, och vi beklagar verkligen stressen detta orsakat.

Vi har begärt dina uppgifter via Trustpilots säkra system, men eftersom vi inte har fått något svar kan vi för närvarande inte gå vidare med ärendet. Om du fortfarande behöver hjälp, vänligen kontakta vårt supportteam via formuläret som finns i användarvillkoren på vår webbplats.

Vänliga hälsningar,
Rentola Team

Resposta da Rentola.ie - Making property search smarter

Atualizado em 23 de fev. de 2026

Hello Lois,

I’m really sorry to read this — that sounds incredibly stressful, and I completely understand your anger and upset. We take claims of unexpected or duplicate charges extremely seriously.

Although our trial normally converts to a subscription only if it isn’t cancelled before the trial ends, we’d like to investigate this for you, escalate it, and clarify exactly what happened.

We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.

Kind regards,
Rentola Team

Resposta da Rentola.ie - Making property search smarter

17 de fev. de 2026

Hi John,

Thank you for sharing your experience and for giving us the chance to address your concerns. We completely understand how upsetting it must be to see unexpected charges.

As outlined in our terms, the initial trial converts to a subscription if not cancelled before the trial period ends. That said, we truly want to ensure your case is reviewed fairly.

We have requested your contact details via Trustpilots secure system so that our support team can reach out to you directly to verify your account and assist with resolving this situation.

Kind regards,
Rentola Team

Resposta da Rentola.ie - Making property search smarter

Atualizado em 23 de fev. de 2026

Hello Clara,

We’re very sorry to hear about your experience and completely understand how stressful and frustrating this must have been. We take claims regarding unexpected or duplicate charges very seriously.

From what you’ve shared, it sounds like there may have been some confusion around the subscription renewal and cancellation timing. Our goal is always to provide clear information, and we sincerely apologise if this was not your experience.

We’d really appreciate the opportunity to review your account in detail and investigate the charges. We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.

Thank you for taking the time to share your feedback — it helps us improve and ensures we handle situations like this more clearly in the future.

Kind regards,
Rentola Team

Resposta da Rentola.ie - Making property search smarter

Atualizado em 23 de fev. de 2026

Hi Ailsa,

We’re very sorry to hear about your experience and completely understand how upsetting this must have been. We take claims regarding unauthorised charges very seriously and want to ensure your concerns are fully addressed.

The initial payment is for a trial period, which automatically continues as a subscription if it isn’t cancelled before the trial ends, as outlined in our Terms and Conditions and the confirmation email sent at sign-up. We completely understand that this process may not have been clear to you, and we apologise for any frustration or confusion caused.

We would really appreciate the opportunity to review your account and clarify what happened. We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.

Kind regards,
Rentola Team

Resposta da Rentola.ie - Making property search smarter

Atualizado em 23 de fev. de 2026

Hej Alessandra,

Tack för att du tog dig tid att lämna din feedback – vi förstår verkligen att detta kan vara förvirrande och frustrerande.

För att förtydliga: det initiala beloppet är en registreringsavgift eller ett provmedlemskap som är giltigt under en begränsad period. Om du inte avbryter eller avslutar prenumerationen före provperiodens slut kommer denna automatiskt att omvandlas till en fullständig månadsprenumeration, enligt vad som anges i våra villkor och i bekräftelsemejlet vid registreringen.

Om du vill kan vi kontakta dig direkt för att gå igenom detta tillsammans och klargöra eventuella oklarheter.

Vi har begärt dina uppgifter via Trustpilots säkra system, men eftersom vi inte har fått något svar kan vi för närvarande inte gå vidare med ärendet. Om du fortfarande behöver hjälp, vänligen kontakta vårt supportteam via formuläret som finns i användarvillkoren på vår webbplats.

Med vänliga hälsningar,
Rentola-teamet

Resposta da Rentola.ie - Making property search smarter

Atualizado em 23 de fev. de 2026

Hello,

We’re very sorry to hear about your experience and completely understand how frustrating it must be to feel that your request for a refund has not been addressed.

From what you’ve shared, it sounds like you were able to cancel your subscription, which is good, but we also want to ensure any past billing issues are fully clarified.

We would very much like the opportunity to review your account personally, investigate the duplicate charges, and make sure everything is resolved correctly. We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.

Kind regards,
Rentola Team