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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

-After almost coming to some form of an agreement, the team refused to contact me and ignored all forms of communication for 3 weeks. -Used false claims to try and take money from our deposit.... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

We found Residently to be very helpful and prompt in resolving issues. Would highly recommend. There was one strange incident where their usual repair person that they would sent came and knocked on o... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

Resident.ly have been fantastic throughout. The often laborious process of moving house was almost seamless. The welcome box was a nice touch and the kitchen and bathroom supplies meant we were able t... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

We rented an apartment from Residently in Camden for an year. We used their AirBnb service for the last month of our lease as we were moving out of the apartment a month before our lease was ending. T... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Locadora de condomínios

Escrito pela empresa

We're building the world's home brand with a digital experience that combines the freedom of renting with the rewards of owning.


Informações de contato

2,3

Ruim

O TrustScore é 2.5 de um total de 5

198 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

New move

Great company, made us feel comfortable when we moved in. They called to check in and helped to liaise with the letting agents to sort any issues. Best was the welcome gift box, very thoughtful with all the little welcome gifts. Freddie was the contact for us.

16 de julho de 2021
Avaliação não solicitada
logotipo da Residently

Resposta de Residently

Thank you for taking the time to provide such a wonderful review. It's much appreciated.

Avaliado com 5 de um total de 5 estrelas

I cant speak highly enough of…

I cant speak highly enough of Residently, they have been absolutely brilliant.
The app is a breath of fresh air, it makes the whole process so easy. I always felt fully in the loop and understood where we were in the whole process. The customer service has been excellent and everyone ive dealt with has been lovely. High recommend !

13 de julho de 2021
Avaliação não solicitada
logotipo da Residently

Resposta de Residently

Hi Max,
Thank you for taking the time to provide such a wonderful 5 star review of our app and customer service, it's very much appreciated.
The Residently Team

Avaliado com 5 de um total de 5 estrelas

Could not be more impressed…

Could not be more impressed with Residently. I've been renting for 10+ years and they are by far the most responsive, personable and reliable letting agency I've dealt with. Absolutely loved the welcome pack, those things really go a long way!

12 de julho de 2021
Avaliação não solicitada
logotipo da Residently

Resposta de Residently

We really appreciate such a wonderful review. We hope you have settled in to your new home.

Avaliado com 5 de um total de 5 estrelas

Amazing Service!

Residently have been great since we’ve moved in. Had a few minor issues which haven’t been Residently’s fault, yet they’ve been so attentive to resolve!

We were also welcomed into our new rented property with a box full of goodies which was lovely.

Just wanted to mention Freddie in particular, who has always been helpful, friendly, and goes the extra mile in making our flat a home.

Thankyou Residently!

6 de julho de 2021
Avaliação não solicitada
logotipo da Residently

Resposta de Residently

Hi Drew,

Thank you for taking the time to write us a fantastic review. We are particularly pleased to see our Community Associate Freddie acknowledged for his friendly and helpful approach to his work, so thank you for this.

Best,
The Residently Team

Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service. Freddie and Eloise was invaluably helpful during the process. 10/10 recommend.

2 de julho de 2021
Avaliação não solicitada
logotipo da Residently

Resposta de Residently

Thank you for taking the time to leave your five star review. We are delighted to hear that you found our team to be helpful. Your feedback is appreciated

Avaliado com 5 de um total de 5 estrelas

Amazing service

I really recommend Residently, I rented a property with them for around 1 year and half. The rent process was easy and fast, but what made me so happy was the service after the contract had been signed. They were always willing to help, doesn't matter if it is with a small leak or a complex renegotiation with the landlord.

2 de julho de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Attentive service leading up to the…

Attentive service leading up to the start of our tenancy, helping us sort everything we need in the build up with prompt responses. Hopeful it continues once we move in.

2 de julho de 2021
Avaliação não solicitada
logotipo da Residently

Resposta de Residently

Hi Justin,

Thank you for taking to time to leave such a wonderful review about the service you have received from Residently. Your feedback is much appreciated.

Best,
The Residently Team

Avaliado com 5 de um total de 5 estrelas

Great service and support

Great service and support. Easy to communicate with and all replies very instantly. Definetly feel well supported

28 de junho de 2021
Avaliação não solicitada
logotipo da Residently

Resposta de Residently

Thank you for the wonderful feedback!

Avaliado com 5 de um total de 5 estrelas

This app made renting a new property so…

This app made renting a new property so simple and so easy. The live chat was really helpful and speaking to amazing customer service like Eloise made it a pleasure!

25 de junho de 2021
Avaliação não solicitada
logotipo da Residently

Resposta de Residently

Hi Nathan,

Thank you for taking the time to leave your five star review. We are delighted to hear that you found our services helpful.

Best,
The Residently team

Avaliado com 5 de um total de 5 estrelas

Amazing service, 10/10 would recommend

I cannot express enough how impressed I was with the level or service I received, specifically from Eloise, who was there to assist me at all times, which made what can be a stressful process of moving houses seem very easy. I would certainly recommend this service!

24 de junho de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Friendly, helpful and pro-active!

From start to finish, Ria has been fantastic. Friendly and personable, pro-active, responsive and just a genuine pleasure to connect with. The experience so far has been easy and we haven't had to worry about any of it - smoothest move in process I have had to date. Hoping the experience moving forward is just as positive!

22 de junho de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Brilliant service

The whole team, especially Eloise and Linh made the application process as seamless and stress free as possible from start to finish. They were very responsive with any queries I had and were always available to help. I have rented several times in the past and this is the best service I have experienced so far. Thank you

18 de junho de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Impeccable service

My friend and I are very new to renting, and as university students, we don't have much to go from. However, Residently guided us through the process and made the experience nothing but amazing. Linh and Eloise were very responsive and answered every question and concerns that we had from start to finish. We ran into a few bumps here and there, but Linh and Eloise were very understanding throughout it all–this goes to show how much they care for their clients. I'm greatly appreciative of them both and would highly recommend Residently to anyone and everyone!

15 de junho de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Staff were lovely and everything was…

Staff were lovely and everything was really quick and easy.

One problem is that you can’t access the app on a desktop which has made things a little trickier for me but asides from that everything was perfect

24 de maio de 2021
Avaliação não solicitada

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