Resolver has always bee very helpful in resolving disputes which are normally achieved by their first contact with third parties. I had disputes with a big domestic power company and it was not o... Ver mais
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Veja o que dizem as avaliações
An absolutely great site for helping consumers of everything ! They currently offer free help and they are fantastic they recovered loads for me during the PPI period and they have been there for o... Ver mais
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A shocking experience trying to register a complaint against Europcar Ireland. After filling in all relevant details in the Resolver web site I’m forced to register and copy a payment device which I c... Ver mais
A empresa respondeu
Resolver are the only people who can help when other agencies fail... I've been helped a number of times and just recently within a few days by suggesting I would engage with Resolver, I received co... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Resolver is a free, independent issue resolution service. We connect consumers with organisations to help find the best outcome every time.
Informações de contato
Reino Unido
- resolver.co.uk
3,6
Bom
2 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 97% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resolver has solved any problems I’ve…
Resolver has solved any problems I’ve had with online companies. No fee, just free help. Brilliant.
28 de agosto de 2026
Avaliação não solicitada
Resposta da Resolver
Hi Jody,
Thanks for leaving a review. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!
I was very hopeful after reading…
I was very hopeful after reading experiences from other people with Resolver so I presented my case with Vinted where I have been scammed by a seller. This has been 4 days ago and I see the same automatic messages as reply from Vinted... Very disappointing and still no solution for the money I lost.
21 de agosto de 2026
Avaliação não solicitada
Resposta da Resolver
Hi there,
Thanks for leaving a review. I’m sorry to hear about the response you received from Vinted.
Just to clarify, Resolver is a free service that helps people raise complaints about UK-based businesses and organisations. Our aim is to make the complaints process as easy as possible by providing direct contact pathways to companies, as well as a case file where you can keep a record of your communications. However, we can only work with the contact procedures that a company has in place, and unfortunately, we have no control over how a company responds to a complaint.
We understand that Vinted can be one of the more difficult companies to contact. While we cannot guarantee a positive outcome in any case, we have seen users successfully resolve issues with Vinted, even after receiving automated responses.
In any case of a limited or unsatisfactory response from a company I would advise you to be as proactive as possible with your communications. Continue to email from your Resolver case file, using the "New email" and "Reply" buttons found there; if that doesn’t get a response and there is the option to do so, call them.
If you would like some additional guidance on the specifics of your case, please don’t hesitate to contact us at support@resolver.co.uk. We’ll be happy to see if we can offer any further guidance.
A shocking experience trying to…
A shocking experience trying to register a complaint against Europcar Ireland. After filling in all relevant details in the Resolver web site I’m forced to register and copy a payment device which I checked and it takes me to Booksblitz and a monthly subscription. DO. NOT USE it’s a scam
21 de agosto de 2026
Avaliação não solicitada
Resposta da Resolver
Hi Andy,
Thank you for leaving a review. I’m sorry to hear that you’ve encountered this issue.
Please be assured that Resolver is not a scam. However, it sounds like something may have gone wrong when your case was submitted. While you do need to create an account with us to submit a complaint, Resolver is a free service and we will never ask you for payment.
I recommend contacting our support team so they can check whether your case has been successfully submitted. If your complaint hasn’t gone through, they’ll be happy to guide you through the process and make sure everything is completed correctly.
You can reach us at: support@resolver.co.uk.
Absolutely useless,all they do is send…
Absolutely useless,all they do is send the message nothing else JOKE COMPANY
18 de agosto de 2026
Avaliação não solicitada
Resposta da Resolver
Hi Wallium,
Thank you for leaving a review. I’m sorry to hear that you haven’t found our service helpful.
Resolver is a free service that helps people raise complaints with UK-based businesses and organisations. Our service has helped over 5 million people manage their complaints, completely free of charge. Based on feedback from our users, companies often respond more quickly and effectively when a complaint is raised through our platform.
That said, we cannot guarantee a positive outcome to any case. Ultimately, it is the responsibility of the company you are complaining to investigate and resolve the issue. In any case of a limited or unsatisfactory response from a company, we would advise you to be as proactive as possible with your communications. Where possible, our escalation levels can help you contact someone higher up in the organisation, or seek independent review from a regulatory body.
If you would like some additional guidance on the specifics of your case, please don’t hesitate to contact us at support@resolver.co.uk. We’ll be happy to see if we can offer any further guidance.
Simple process to escalate complaints to the ombudsman.
Frustrated beyond belief with so many broken promises from my utilities provider,and a registered PSR customer. Waiting for my final 8 week response from them,resolver was able to escalate my complaints to the energy ombudsman. The resolver form was easy to use,crystal clear language,helpful prompts,now I do not have to worry about my complaints being resolved.
16 de agosto de 2026
Avaliação não solicitada
Resposta da Resolver
Hi Martyn,
Thanks for leaving a review. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!
Rediculas had reply back from company…
Rediculas had reply back from company I'm complaining about saying office now closed till Monday. Resolver says. I come to as far as I can go with them now. Need go court 😂 why cuz thay are closed. Hopless but gave us good laugh 😂😂😂😂
9 de agosto de 2026
Avaliação não solicitada
Resposta da Resolver
Hi Dave,
Thanks for leaving a review. I’m sorry to hear about the response you received from the company you submitted your complaint to.
While we understand how frustrating this must be, there is unfortunately a limit to what we can do in this situation, as we are only able to work with the contact details and processes the company provides.
In any case of a limited or unsatisfactory response from a company I would advise you to be as proactive as possible with your communications. Continue to email from your Resolver case file, using the "New email" and "Reply" buttons found there; if that doesn’t get a response and there is the option to do so, call them.
We would also really appreciate it if you could get in touch with our team directly at: support@resolver.co.uk and let us know which company you experienced this issue with, so we can look into your experience with the company.
I’ve been fighting a company for refund…
I’ve been fighting a company for refund for a dress I returned since last October 2025. I’d resigned myself to never getting it back after about 50 emails and answering same questions again and again I signed up with Resolver for help and within a week i have now received my refund. Big thanks to Resolver much appreciated.
7 de julho de 2026
Avaliação não solicitada
Resposta da Resolver
Hi Jan,
Thank you for sharing your experience! We're so glad to hear that our platform helped you receive your refund.
Resolver worked their magic and got me…
Resolver worked their magic and got me my full refund.
9 de julho de 2026
Avaliação não solicitada
Resposta da Resolver
Hi Britney,
Thanks for leaving a review. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!
The best support I've ever had
The best support I've ever had . I'm hearing disabled but they've dealt with companies I've had problems with in an exceptional way
28 de junho de 2026
Avaliação não solicitada
Resposta da Resolver
Hi Vicky,
Thanks for leaving a review. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!
An excellent service for upholding customers' rights
This Company has helped me several times in the past and has now again helped me resolve a dispute this time with Tesco Mobile. I think they give an absolutely first-rate free service to enable small customers obtain just treatment from big companies who, up to that point, have rejected or ignored a customer's complaint. I thoroughly recommend them to anyone who has experienced getting absolutely nowhere with a Company until a complaint is submitted by Resolver.
25 de junho de 2026
Avaliação não solicitada
Resposta da Resolver
Hi Heather,
Thank you for the kind feedback. We’re glad to hear we could help you reach a positive outcome with Tesco Mobile. If you ever need assistance again, we're always here to help!
Resolver helped me get my refund from Shein
Resolver helped me get my refund for a return from Shein.
Shein were refusing to refund me because they claimed the hygiene stickers from the swimwear were removed. The items were returned in the exact way they were received.
I would advise customers to take pictures before making a return as evidence. Shein were saying the pictures I sent them were not sufficient.
After back and forth messages to Shein I contacted Resolver and Shein gave me a refund the following day.
A big thank you to Resolver
19 de junho de 2026
Avaliação não solicitada
Resposta da Resolver
Hi Salz
Thank you for the kind feedback. We’re glad to hear we could help you reach a positive outcome with Shein. If you ever need assistance again, we're always here to help!
Wake up eBay UK buyers
Wake up eBay UK buyers. Check if the buyer protection fee complies with UK legislation's unfair contractual terms. Also check the Consumer Rights Act 2015 for further protection against that buyers protection fee. eBay UK prevents feedback, which would protect buyers.
1 de junho de 2026
Avaliação não solicitada
Resposta da Resolver
Hi Digger,
You have left a review for Resolver and not Ebay directly.
Resolver is a free service that helps people raise complaints about UK-based businesses and organisations.
I’m sorry to hear about your issue, while we are not the company you wish to contact Resolver can help you manage your complaint and provide direct contact pathways to companies.
To get started, please visit our homepage at https://www.resolver.co.uk/.
If you have any further questions please contact our support team at: support@resolver.co.uk
I had an issue with Shein returning…
I had an issue with Shein returning goods back and not refunding me and keeping the items.
I was getting nowhere with their customer service constantly repeating same answers and trying to get my refund for not 1 but 4 items.
I contacted Resolve hoping they could help.
Fantastic and a massive thank you to them. They have managed to get me a full refund within 24hrs of contacting them.
I wouldn’t hesitate to recommend these to anyone who feel they have been unfairly treated. So pleased!! Thank you again
7 de junho de 2026
Avaliação não solicitada
Resposta da Resolver
Hi Linda,
Thank you for sharing your experience. We’re really pleased to hear that our platform helped you get your refund!
Ugh! Boohoo
Ugh!
I mean this is the first time i used Resolver, after dealing with alot of issues with Boohoo, I ran out of options and patience and then I found out about Resolver, I was unsure and worried but the company really helped me!
It takes time and I had to do follow up and stuff but eventually a manager from Boohoo reached back and even though I wanted a refund but because I used Klarna, they refunded on there and they got my returned items so at least that's been dealt with..
1 de janeiro de 2026
Avaliação não solicitada
Resposta da Resolver
Hi there,
Thanks for leaving a review. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!
terrible companyl havde done absolutly…
terrible companyl havde done absolutly nothing to help me, i have seen loads of reviews saying the same as me, they should be thrown off the internet ASAP, they are wasting peoples time, so my question is, WHAT ARE THEY REALLY UP TO, i think they need investigating, judging by most of the other reviews.
1 de maio de 2026
Avaliação não solicitada
Resposta da Resolver
Hi Richard,
Thank you for leaving a review, I’m sorry to hear you’ve not found our service helpful.
Resolver is a free service that helps people raise complaints about UK-based businesses and organisations. Our service has helped over 5 million people sort out complaints - completely free of charge. Based on feedback from our users, companies often respond more quickly and effectively when a case is raised through our platform.
However, we cannot guarantee a positive outcome to any case - it is, in the end, up to the company you are complaining to, to resolve the issue. In any case of a limited or unsatisfactory response from a company we would advise you to be as proactive as possible with your communications - the escalation levels should help you contact someone higher up in the organisation, or seek independent review from a regulatory body, where possible.
If you would like some additional guidance with the specifics of your case, please do reach out to us at support@resolver.co.uk.
The whole concept...
The whole concept of resolver is sound, but the reality is very different. Resolver is a house built on sand.
I made a complaint to resolver about my phone provider. I reality this was the ONLY part of resolver that was worthwhile, because it gets past the difficulties that the phone provider creates in order to deter complaints.
There followed a series of emails from the company basically promising they were investigating but really weren't. Resolver didn't do anything to remind me of when it was possible to escalate, nor did they remind the company that they hadn't (done) anything to resolve the issue.
Eventually after the allowable time, I escalated the complaint to the mobile phone adjudicator, only to find that they won't accept complaints from resolver, they have to be sent direct to them from their website.
So, the whole merchandising behind resolver that they help make a complaint and if unresolved help you escalate to a adjudicator/regulator is totally false. They don't. If your problem is unresolved, it's a waste of time using resolver to escalate because it won't be accepted, at least for mobile phone companies. Aside from that, resolver do nothing other sending your complaint to the relevant company. If you can get an email for someone dealing with complaints youre probably best off using that because then you're not tied to resolver's format and restrictions.
Edit
Yeah, yeah, you do a good job of singing your own praises but everything I've said is true, and not denied by you. In mobile phone cases (and landlines) the adjudication service WILL NOT act on your referral, they require their own, direct referral, so your claim to help escalate the complaint is ENTIRELY FALSE.
As for using the email alias you provide, why on earth would anybody use a long, difficult to remember alias just so that replies from the adjudicator can be kept in your server? It's far easier to use my regular email address and keep adjudicator replies in my inbox or other folder. I have complete control over them, I don't have to remember the login to your site, and I don't need to worry about your service going down. In addition, the emails remain in my email permanently and conveniently available, to be printed or forwarded as required.
I repeat, in phone cases, apart from getting the complaint to the phone company's email, resolver provided NO advantage , and the multitude of benefits you claim are COMPLETELY FALSE.
21 de maio de 2026
Avaliação não solicitada
Resposta da Resolver
Hi there,
I’m sorry to hear that you haven’t found our service helpful in resolving your complaint.
To clarify, Resolver is a free service that helps people raise complaints about UK-based businesses and organisations. We don’t act as a third party or become involved in individual cases. Our platform simply aims to make the complaints process easier and more efficient for users.
Our service has helped over 5 million people manage their complaints at no cost and based on user feedback, many have found that companies often respond more quickly and effectively when complaints are raised through our platform.
That said, the responsibility for resolving the complaint ultimately lies with the company itself. Although we cannot control how businesses handle complaints, our system is designed to make the process easier by helping you track your case progress, reminding you when follow-ups are due, notifying companies when responses remain outstanding, and providing a countdown to the next escalation stage along with guidance on the appropriate next steps.
I’m also sorry to hear that you had to contact the regulator directly. While many regulators work alongside our service, some require consumers to complete their own forms independently. Even in these cases, our platform still guides users toward the correct escalation route. If you are required to complete a regulator’s form directly, you can still use your Resolver case file email address so that all correspondence remains in your case file.
We apologise for any inconvenience this may have caused and appreciate you taking the time to share your feedback. We hope to improve this process in the future by working more closely with additional regulators.
I use resolver as my go to place for…
I use resolver as my go to place for great advice about claiming compensation for a variety of reasons if I am unsure what to do. I highly recommend this site.
19 de maio de 2026
Avaliação não solicitada
Resposta da Resolver
Hi Martin,
Thank you for your kind feedback. We’re so glad to hear you’ve found our service useful!
Resolver is an absolute life saver
Resolver is an absolute life saver. It is just a shame many companies will not go on their list. perhaps this is due to the success rate. If it wasn't for Resolver British Gas would have had me going around in circles with my complaint and hitting a wall every time. But since using this I received compensation from British Gas along with my billing issue being sorted. It took a long time due to very bad and inexperienced BG customer service but as my complaint was passed to an energy Ombudsman who was very very good it was finally sorted with a nice compensation payment. As this has happened a number of times I just say to British Gas that I will raise it as a complaint with Resolver and the Ombudsman and we have been there before. Now they don't wait for this they just pay me compensation and the compensation is very very good. Happy customer Happy Resolver user. I always recommend this when needed. The date was a few years back but there has been issues since. Can't add a date.
16 de março de 2026
Avaliação não solicitada
Resposta da Resolver
Hi Carla,
Thank you for the kind feedback. We’re glad to hear we could help you reach a positive outcome with British Gas. If you ever need assistance again, we're always here to help!
Resolver 5 stars
I have used Resolver a few times and they are so helpful. Their advice and guidance on pursuing a matter are top notch.
11 de maio de 2026
Avaliação não solicitada
Resposta da Resolver
Hi Helen,
Thanks for leaving a review. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!
Debenhams ( none refund)
After message after message to Debenhams regards not refunding my returns! Contacted Ressolver, within a week got my refund! wouldn’t hesitate to contact again
Well done Ressolver
18 de abril de 2026
Avaliação não solicitada
Resposta da Resolver
Hi Kay,
Thank you for sharing your experience. We’re really pleased to hear that our platform helped you get your refund!
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