Resolver Avaliações 

1.630
•
O TrustScore é 3.5 de um total de 5

3,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Resolver has always bee very helpful in resolving disputes which are normally achieved by their first contact with third parties. I had disputes with a big domestic power company and it was not o... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

An absolutely great site for helping consumers of everything ! They currently offer free help and they are fantastic they recovered loads for me during the PPI period and they have been there for o... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

A shocking experience trying to register a complaint against Europcar Ireland. After filling in all relevant details in the Resolver web site I’m forced to register and copy a payment device which I c... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Resolver are the only people who can help when other agencies fail... I've been helped a number of times and just recently within a few days by suggesting I would engage with Resolver, I received co... Ver mais

A empresa respondeu

Detalhes da empresa

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Escrito pela empresa

Resolver is a free, independent issue resolution service. We connect consumers with organisations to help find the best outcome every time.


Informações de contato

3,6

Bom

O TrustScore é 3.5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 97% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,6

Todas as avaliações

(1.630)

94 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

A big con

A big con. It’s trying to harvest all my details including bank details and hasn’t sorted out my issue with H+M.

1 de agosto de 2025
Avaliação não solicitada
logotipo da Resolver

Resposta da Resolver

Hi Philip,

Thank you for your feedback, we're sorry to hear that your case with H&M hasn’t reached a positive outcome.

Unfortunately, we cannot guarantee a positive outcome to any case - it is, in the end, up to the company you are complaining to, to resolve the issue.

We are aware of the trickier companies and their habits, and in any case of a limited or unsatisfactory response we would advise you to be as proactive as possible with your communications - the escalation levels should also help you contact someone higher up in the organisation, or seek independent review from a regulatory body if this is possible.

It’s also concerning to hear you’ve been asked to provide bank details. Resolver is a free service, and we will never request this kind of information. Please contact our support team at support@resolver.co.uk, and they'll be happy to investigate this further.

Avaliado com 5 de um total de 5 estrelas

I was feeling upset with a penalty…

I was feeling upset with a penalty charge from TFL. Resolver took up my case and it was cancelled. I want to say thank you. This is not the first time I have been helped by them. I appreciate their service.

26 de maio de 2025
Avaliação não solicitada
logotipo da Resolver

Resposta da Resolver

Hi Maureen,

Thank you for the kind review. We're thrilled to hear that our service has been helpful to you. If you ever need assistance again, we're always here to help!

Avaliado com 1 de um total de 5 estrelas

Yodel

I returned a parcel to Robert Dyas via Yodel. Robert Dyas said the Yodel courier would collect my parcel and bring a label. When the courier arrived he said did the parcel have a label. I said no I was told you would bring one. He said ok and took the parcel On checking with Yodel it said the parcel should arrive at Robert Dyas on 16/7. It is now 19/7 and the parcel is still at Yodels hub. Despite numerous live chat conversations I am no nearer to c resolving this issue and just feel I am being fobbed off. Terrible company. Avoid like the plague

19 de julho de 2025
Avaliação não solicitada
logotipo da Resolver

Resposta da Resolver

Hi Lynda,

You have left a review for Resolver and not the company you may wish to rate directly.

Resolver is a free service that helps people raise complaints about UK-based businesses and organisations.

I’m sorry to hear about your issue, while we are not the company you wish to contact Resolver can help you manage your complaint and provide direct contact pathways to companies.

To get started, please visit our homepage at https://www.resolver.co.uk/.

If you have any further questions please contact our support team here: https://support.resolver.co.uk/hc/en-us/articles/115003188265-Can-I-contact-Resolver-

Avaliado com 5 de um total de 5 estrelas

Useful service.

Unfortunately had to use the service a couple of times and it actually brought results. It is weird that the businesses didn't reply to my emails sent directly to them but they responded to my case on resolver. Manage to resolve the issues and get refunds.

Definitely an method worth trying if you are struggling to resolve a dispute with a business.

Easy to use with clear layout and good follow ups.

1 de maio de 2025
Avaliação não solicitada
logotipo da Resolver

Resposta da Resolver

Hi there,

Thank you for the kind review. We're thrilled to hear that our service has been helpful to you. If you ever need assistance again, we're always here to help!

Avaliado com 1 de um total de 5 estrelas

Data Collecting Site Nothing More...

DO not waist YOUR time and energy posting stuff on there, i have posted about 5-6 times and got now wear or any help or contact from the companies i have complained about,

it is just a website that collects data from disgruntled buyers who think the website will assist with their complaint but it won't nothing will come of it,
waist of time as the companies never answer back, So don't waist your time on there.. as nothing will get resolved, Account deleted waist of time,

Information we collect about you, Each time you visit our site or use our apps we may automatically collect the following information:

Technical information, including the internet protocol (IP) address used to connect your computer to the Internet, your login
information,
browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
information about your visit, including the full Uniform Resource Locators (URL)

Clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse,

All Collected and YOUR INFO too....

{Edit} Extremely effective.. MMM Well i got no help what so ever with my complaint about Hp..{Edit}

4 de julho de 2025
Avaliação não solicitada
logotipo da Resolver

Resposta da Resolver

Hi there,

Many thousands of people have found Resolver to be an extremely effective online platform for the resolution of their consumer complaints. Indeed we have addressed over 5 million consumer complaints since inception in 2014 and received praise and thanks for the service we provide free of charge!

Regarding your concerns about data collection - like many companies' websites we collect certain information to help us improve the site's performance and user experience. We take data privacy seriously and our full privacy policy outlines exactly what it is we collect and how it is used. We are committed to protecting and respecting your privacy and will never sell personal data to third parties without your disclosure.

Avaliado com 5 de um total de 5 estrelas

Great results from Resolver

Thank you so much Resolver in your help with getting my River Island refund back after 3 months of getting no where with them and their customer service myself.
Will definitely recommend you to others!

27 de junho de 2025
Avaliação não solicitada
logotipo da Resolver

Resposta da Resolver

Hi Julie,

Thank you for your kind feedback. We’re thrilled to hear we could help you get your refund!

Avaliado com 5 de um total de 5 estrelas

Amazing

Amazing, thank you so much! Resolved my issue with the company within a day after raising the case with Resolver. Took me a month before that trying to get my refund from the retailer. Very happy, thank you!

19 de junho de 2025
Avaliação não solicitada
logotipo da Resolver

Resposta da Resolver

Hi Irina,

Thank you for your kind feedback. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!

Avaliado com 5 de um total de 5 estrelas

Resolver is a free

Resolver is a free, independent issue resolution service. 
Great service easy to use really efficient
Definitely recommend 👌

18 de junho de 2025
Avaliação não solicitada
logotipo da Resolver

Resposta da Resolver

Hi Craig,

Thank you for the kind review! We're so pleased to hear you've found our service efficient! Your recommendation means a lot to us. If you ever need help again, we're always here to support you!

Avaliado com 5 de um total de 5 estrelas

Contacted resolver

Contacted resolver about a problem with Debenham I've been waiting for a refund for over a month ,contacted resolver on the 9th and by the 10th Debenham had messaged me to apologise and refunded my refund to my bank account, many thanks to both conpanies much appreciated

9 de junho de 2025
Avaliação não solicitada
logotipo da Resolver

Resposta da Resolver

Hi Julie,

Thank you for the kind review. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!

Avaliado com 5 de um total de 5 estrelas

Origin Broadband / Ombudsman accused Resolver

I have always used Resolver and been happy with the result
But recently had a complaint about Origin Broadband charging me double they didn't reply and it got escalated to the Ombudsman they have given a verdict of that the emails was sent to the wrong address but I did this through the Resolver and then they claimed that it was a third party so they dismissed my complaint
I just want the Resolver aware that the Ombudsman are saying they gave it the wrong address and because they are a third party they have dismissed my complaint
Be aware this is what the Ombudsman are doing

5 de junho de 2025
Avaliação não solicitada
logotipo da Resolver

Resposta da Resolver

Hello Mrs Senington,

Thank you for taking the time to report this.

Resolver is not a third party service - we’re a free online complaint tool that helps consumers raise complaints about UK based businesses. I’m very sorry that the Ombudsman told you otherwise.

It’s also concerning to hear that you didn’t receive a reply from Origin Broadband after submitting your complaint. We take reports of a company not responding correctly via our service very seriously and will be investigating this.

I sincerely apologise for any inconvenience this may have caused you, but thank you for taking the time to bring this issue to our attention.

Avaliado com 5 de um total de 5 estrelas

I am actually so grateful for Resolver

I am actually so grateful for Resolver. I used it to raise a dispute about owed refund from Boohoo as their customer service is brain-dead and doesn't understand English. I was feeling stressed and ready to lose that money to Boohoo, when I thought I'd give Resolver a try. Within an hour of sending my case via Resolver, Boohoo's dispute team got back to me to apologise and issue the owed refund. I am glad Resolver got their attentions so efficiently that I should have used it rather than waiting 48 hours for an unhelpful auto-reply from their facebook messenger. Also, who uses Messenger as an official channel for customer services in this day and age? My husband kept alarming me that this could be a scam. He couldn't believe it when I confirmed that on Boohoo's page... But anyway this is a good review for Resolver. I am just grateful that you exists!

20 de maio de 2025
Avaliação não solicitada
logotipo da Resolver

Resposta da Resolver

Hi there,

Thank you for your kind feedback. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!

Avaliado com 5 de um total de 5 estrelas

They are brilliant

They are brilliant. They have helped me on four occasions now and, all the cases have all been resolved. I would certainly recommend them.

3 de maio de 2025
Avaliação não solicitada
logotipo da Resolver

Resposta da Resolver

Hi Wendy,

Thank you for the kind review. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!

Avaliado com 5 de um total de 5 estrelas

Resolver are absolutely amazing

Resolver are absolutely amazing ! They have assisted me with 2 company disputes. One small and one large. The process is straightforward. Thank you Resolver for all your help *****

18 de outubro de 2024
Avaliação não solicitada
logotipo da Resolver

Resposta da Resolver

Hi Katy,

Thank you for the kind review. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!

Avaliado com 5 de um total de 5 estrelas

Have had a few issues with EVRI…

Have had a few issues with EVRI shipping over the years but to be fair I do ship a lot and resolver "resolved" every one of them by stepping in. Cant fault them one iota.

30 de janeiro de 2025
Avaliação não solicitada
logotipo da Resolver

Resposta da Resolver

Hi Paul,

Thank you for the kind review, we’re so glad to hear you've found our service helpful!

Avaliado com 3 de um total de 5 estrelas

Resolver your website is frustrating!

Resolver your website is frustrating!! when typing I have had my message completely disappear meaning I have to start again!!!! ANNOYING. Also why can't you be contacted.

15 de abril de 2025
Avaliação não solicitada
logotipo da Resolver

Resposta da Resolver

Hi Corinne,

Thank you for taking the time to share your experience.

We’re really sorry to hear you’ve found our website frustrating to use and understand how annoying it must have been to lose a message you had carefully written - that’s certainly not the experience we want anyone to have.

We’re always looking for ways to improve our site, and feedback like yours helps us spot these kinds of issues. In the meantime, we recommend drafting longer messages in a separate document first, just as a precaution.

As for getting in touch, we're always here to help! You can reach us at: support@resolver.com

Best of luck moving forward.

Avaliado com 5 de um total de 5 estrelas

Great Service

Thanks to Resolver for sorting out a 9 month problem with NatWest Bank

11 de abril de 2025
Avaliação não solicitada
logotipo da Resolver

Resposta da Resolver

Hi Lyn,

Thank you for the kind review. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!

Avaliado com 3 de um total de 5 estrelas

a complaint against…parimatch site

I am filing a complaint against Parimatch for unethical and fraudulent practices regarding stuck withdrawals. My two withdrawal requests, ₹2800 and ₹2460, have been pending for several days with no resolution, despite repeated follow-ups. Their customer support provides only generic, copy-pasted replies with no real solutions, and this issue appears to affect thousands of users facing similar delays with deposits and withdrawals. This lack of transparency and accountability is unacceptable and raises serious concerns about the platform’s financial integrity. I demand an immediate resolution of my pending withdrawals, a clear explanation for the delays, and assurances that such issues will not occur in the future. If not resolved promptly, I will escalate this matter to regulatory authorities, legal bodies, and public forums. I request Resolver UK to assist in addressing this issue and ensuring Parimatch is held accountable.

8 de abril de 2025
Avaliação não solicitada
logotipo da Resolver

Resposta da Resolver

Hi there,

Thanks for leaving a review, I’m sorry to hear about the trouble you’ve had with Parimatch.

Just to explain, Resolver is a free service that helps people raise complaints about UK-based businesses and organisations. However, we are not affiliated with the companies you contact, and we don’t get involved in individual cases, as we’re not a third-party or complaints management service.

Our service provides you with direct contact pathways to companies and a case file in which to record your contact with them, but you won't hear from us directly regarding your case and all communication is between you and the company you have a complaint with.

In any case of a limited or unsatisfactory response from a company we would advise you to be as proactive as possible with your communications - the escalation levels can also help you contact someone higher up in the organisation, or seek independent review from a regulatory body.

If you would like some additional help or guidance with the specifics of your case, please do reach out to us at support@resolver.com

Best of luck moving forward.

Avaliado com 5 de um total de 5 estrelas

PPI Claims

I used Resolver for my PPI claims a few years ago. They had an easy to follow template, provided a simple platform I could use to track my claims and provided ample information on what to do if you needed to take a claim further. It was easy, informative and helped me reclaim a lot of missed money. I live in Cyprus now, so wasn't even aware I was able to claim until I found Resolver! Very helpful, would recommend to anyone.

10 de abril de 2024
Avaliação não solicitada
logotipo da Resolver

Resposta da Resolver

Hi Maria,

Thank you for the kind review. We're so glad to hear we could help you with your reclaim!

Avaliado com 5 de um total de 5 estrelas

Highly recommended

Finally got a response to my complaints after struggling to find contacts through the company’s website. I also received a full refund. This is the second time this company have assisted me.

25 de março de 2025
Avaliação não solicitada
logotipo da Resolver

Resposta da Resolver

Hi Jude,

Thank you for the kind review. We're thrilled to hear that our service was helpful to you!

Avaliado com 5 de um total de 5 estrelas

I have used Resolver in the past and…

I have used Resolver in the past and they have been very helpful providing information as to how to resolve an issue. However unlike many other people I am fully aware that I received my help without paying Resolver, and that as a free service they are restricted as to how far they can realistically go in order to help resolve issues. I have found it to be a very useful service and would recommend them without question to anyone who needs advice on how to resolve their issue. Ps ignore the date as I cannot remember sorry will have to check.

7 de abril de 2025
Avaliação não solicitada
logotipo da Resolver

Resposta da Resolver

Hi Harry,

Thank you for your kind feedback. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!

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