Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

We've been trying to get tips calculated correctly since June. It's now October and they say they're still working on it. They just can't figure out why tips received at the POS don't equal tips paid... Ver mais

Avaliado com 1 de um total de 5 estrelas

I have quit my Revel POS system as its technology has fallen behind its competitors and I have moved to a more contemporary hardware and backend solution. The Revel phone support is incredible, fl... Ver mais

Avaliado com 1 de um total de 5 estrelas

This is the worst POS company ever. They are terrible communicators. I cancelled services in July, and I am continuing to be charged. When I call, I get generic people to speak to. They tell me that t... Ver mais

Avaliado com 3 de um total de 5 estrelas

Functionally, it works for most things we need and very rarely has caused a disruption during operations. However, it severely lacks in things we want. We have yet to receive upgrades for tap to pay a... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Fornecedor de Terminais de Pagamento Automático
  2. também em
  3. Serviço B2B

Informação fornecida por fontes externas variadas

Revel Systems is a feature-rich business platform transforming the way business is done by integrating all operations and customer channels, driven by the Point of Sale, into a single dashboard. Designed to maximize security, stability, ease of use, and service delivery, Revel’s ecosystem replaces bulky, expensive legacy solutions with a quick, intuitive iOS-based POS platform that combines cloud-based technology and the mobility of the iPad. We work with all businesses—from small merchants to global enterprises—looking to modernize, future-proof their operations, and implement a system that adds value through incremental revenue, cost reduction, and a better experience for customers and employees. Revel’s Mission Revel seeks to disrupt and modernize the state of commerce by providing businesses of every size the tools necessary to thrive.


Informações de contato

1,4

Muito Ruim

O TrustScore é 1.5 de um total de 5

450 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

1,4

Todas as avaliações

(450)

7 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Great service by Ruben very …

Great service by Ruben very knowledgable answered many of my questions, ran through a Skype demo with me to show off all the features I had enquired about.
He has also got a very friendly personality, I feel like we are going to be well looked after after we signed up with the Revel POS system for our new QSR in Newcastle.

9 de novembro de 2017
Avaliação não solicitada
logotipo da Revel Systems

Resposta da Revel Systems

Hi Mark,

So great to hear! Thank you for taking the time to share your feedback. We have a great team and we are definitely here to make sure you have a stellar experience. If you have suggestions down the road, please do not hesitate to reach out to us at community@revelsystems.com.

Cheers,
Sarah at Revel

Avaliado com 2 de um total de 5 estrelas

I do not understand why a point of sale …

I do not understand why a point of sale system would not show your quantity on hand when you want to place a fill in order. How are you supposed to know how much you need if you don't know what you have? With this system and the last that upset me, you would either need to go physically count your items or look them each up individually which is counter productive to and inventory control system.

8 de novembro de 2017
Avaliação não solicitada
logotipo da Revel Systems

Resposta da Revel Systems

Hi Ben,

Thank you for your feedback. You can actually view your quantity on hand in the reorder tab within your inventory. From your backend management console (URL) please click on INVENTORY > REORDER > and you’ll be able to see your current inventory. From here, you’ll be able to create the purchase order by clicking on “Generate PO”. If you have any further questions, feel free to reach out to our 24/7 support line at 415-744-1433 or email us at support@revelsystems.com

Thank you!
Sarah at Revel

Avaliado com 5 de um total de 5 estrelas

So far I am very happy and anxious to …

So far I am very happy and anxious to get further in the process! Great customer service

2 de novembro de 2017
Avaliação não solicitada
logotipo da Revel Systems

Resposta da Revel Systems

Hi Nicole,

Glad to have you aboard! Thank you for sharing your feedback with us!

Cheers,
Sarah at Revel

Avaliado com 5 de um total de 5 estrelas

Revel offers an extremely easy and intuitive user interface.

Revel offers an extremely easy and intuitive user interface. Training time is minimal and the iPad platform is very reliable.

I have been using Revel Systems for almost two years and just placed an order for another system for Aspen Burger Company's second location.

Despite the fact that @trustpilot stated that my previous review was flagged for violation of terms I am reposting the same review having sent a copy of a Revel invoice to Trustpilot.

COPY OF EMAIL RECEIVED FROM TRUSTPILOT

Dear Mark,

As part of Trustpilot’s efforts to ensure that reviews always reflect genuine buying or service experiences, we use advanced, customized software to detect unusual review patterns.

Your review of revelsystems.com has been flagged by our software or our Compliance Team because we’ve been unable to verify the authenticity of it. That means we’ve removed your review from our platform. Note that it’s not deleted, but it’s no longer visible online and won’t count towards the rating of revelsystems.com.

If you believe that there has been a misunderstanding, you’re welcome to contact our Compliance Team by replying to this email. We’re always happy to help.

If you have any questions, please see the information available in our Support Center.

Best regards,

2 de novembro de 2017
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great system

Great system! LOVE being able to see live reports from anywhere and manage updates remotely. Support is also great and always available. So happy that I switched over from my previous POS.

30 de outubro de 2017
Avaliação não solicitada
logotipo da Revel Systems

Resposta da Revel Systems

Hi Eugenie,

Awwww - that is so great to hear! Thank you for the kind review.

Cheers,
Sarah at Revel

Avaliado com 5 de um total de 5 estrelas

I love REVEL!

I love their POS, it's very user friendly. The back office is an excellent tool.
I would definitely recommend this company to anyone even if they aren't familiar with running a POS

27 de outubro de 2017
Avaliação não solicitada
logotipo da Revel Systems

Resposta da Revel Systems

Hi Javier,

This is most excellent to hear! Thank you for the 5 stars!

Cheers,
Sarah at Revel

Avaliado com 3 de um total de 5 estrelas

It’s a good system if you know how to …

It’s a good system if you know how to utilize it.

27 de outubro de 2017
Avaliação não solicitada
logotipo da Revel Systems

Resposta da Revel Systems

Hi Ken,

We are always happy to help and to hear your feedback in detail at community@revelsystems.com. With sophisticated software, it does take a bit of learning how to customize - we acknowledge that for sure and welcome you to reach out to our Support agents or to visit us at https://revelsystems.com/revel-university/ if you need a hand.

Regards,
Sarah

Avaliado com 5 de um total de 5 estrelas

I like Revel

I like Revel. Customer service is good, system does what I need it to in an easy way.

13 de outubro de 2017
Avaliação não solicitada
logotipo da Revel Systems

Resposta da Revel Systems

Hi Nathan,

That is most excellent to hear! Thank you!

Cheers,
Sarah at Revel

Avaliado com 1 de um total de 5 estrelas

Salesperson with no integrity.. bad experience

Had a great sales experience up to the sale. However, after the sale was made and the money was paid my salesperson literally dissapeared. Absolutely not contact, refused to answer phone calls or texts. I had colleagues leave him notes on his desk to call. Nothing. We are talking about weeks without a response. Can not stand that type of sales mentality. To top it off i contacted the salespersons manager and the manager defended his actions and did nothing to resolve the issue. I will not recommend or be doing business with Revel again.

11 de outubro de 2017
Avaliação não solicitada
logotipo da Revel Systems

Resposta da Revel Systems

Hi Garrett,

It sounds like there has been some confusion here and our team has definitely been in contact with the owner of the business. We do apologize for the confusion. Our Support team is available 24-7 and are happy to help you get your client up and running, which, in looking at your recent tickets, it seems they are.

Regards,
Sarah at Revel

Avaliado com 1 de um total de 5 estrelas

REVEL SYSTEMS was the WORST EXPERIENCE

Worst experience you could imagine. Not a company you should trust or you will be jeopardizing your business as well as potentially your credit card information as well as the information of your customers.

9 de outubro de 2017
Avaliação não solicitada
logotipo da Revel Systems

Resposta da Revel Systems

Hi There,

I do apologize that your experience has not been a satisfactory one. We definitely take our customers' information and security seriously. We are always happy to share your specific, constructive feedback with our leadership team to make improvements for users.

Regards,
Sarah at Revel

Avaliado com 5 de um total de 5 estrelas

As always

As always, the reps are extremely helpful and knowledgeable.

7 de outubro de 2017
Avaliação não solicitada
logotipo da Revel Systems

Resposta da Revel Systems

Hi Gerardo,

Awesome! Our customer service & support agents work very hard. Thank you for the review!

Cheers,
Sarah at Revel

Avaliado com 5 de um total de 5 estrelas

I love the revel up community

I love the revel up community! Revel-lution Baby!

7 de outubro de 2017
Avaliação não solicitada
logotipo da Revel Systems

Resposta da Revel Systems

Hi Gerard,

The Revel community is glad to have you! Thank you so much for the 5-stars!

Cheers,
Sarah, Community Manager at Revel

Avaliado com 5 de um total de 5 estrelas

The sales team at Revel took the time …

The sales team at Revel took the time to get to know our business. They made recommendations for products and helped to streamline our customer flow.

6 de outubro de 2017
Avaliação não solicitada
logotipo da Revel Systems

Resposta da Revel Systems

Hi Shaun,

That is great to hear! Thank you for sharing your feedback!

Cheers,
Sarah at Revel

Avaliado com 3 de um total de 5 estrelas

I don’t like slow mode that make drive …

I don’t like slow mode that make drive tru services too slow.
We have lots complain slow sevice.

5 de outubro de 2017
Avaliação não solicitada
logotipo da Revel Systems

Resposta da Revel Systems

Hi Yunhui,

I am sorry to hear that you are having speed of service issues. We would be happy to get to the bottom of it - just need additional details. I will reach out to you directly. You may also reach me at community@revelsystems.com.

Regards,
Sarah at Revel

Avaliado com 4 de um total de 5 estrelas

Data!

Revel's back end data has proved invaluable to our business.

4 de outubro de 2017
Avaliação não solicitada
logotipo da Revel Systems

Resposta da Revel Systems

Hi Faith,

Thank you for the review and for the feedback on your ability to manage your shop's data better! Definitely what we like to hear.

Cheers,
Sarah at Revel

Avaliado com 5 de um total de 5 estrelas

Big Fan of Revel

Very good company...Excellent customer service...software works very well..We did almost 2000 transactions in one day and there were NO problems. Of course with our set up we also receive money in our account in less than 48 hours....We are a big fan..

4 de outubro de 2017
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great experience always!

I have had nothing but great experiences when dealing with Revel Systems. I have had a problem as welll as just general questions and both have been treated with absolute professionalism. Great job!

4 de outubro de 2017
Avaliação não solicitada

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