Revel Systems Avaliações 

It’s been 3 months since I paid $4400 for a deposit on Revel POS for equipment that still has not been installed by the Revel installer who doesn’t drill any holes for installation and required me to hire a handyman to assist him in my installation. They now have charged me $314 for 3 months rental of equipment which they didn’t install. It took me three months of Revel University figuring out how to input my menu items. You need a programming degree to figure out, they do not install your menu items for you, then you need to put in inventory and recipes and prices of everything, that would take me two years with no assistance, their two hours of training is just to recognize login and basics. It’s way to difficult. Try to contact them for a refund, there is no one to talk to they demand thousands of emails and have you going in circles with numbers that were assigned to another employee that another is using. Meaning I had a number installed in my phone but a message from another city and employee was using that number from Revel, you never speak to the same person twice at the same number. Still awaiting a refund in which they have not given me the address where to return the equipment to. They so far have refused to refund me based on their answer “we are renting you equipment, it’s like renting a car that’s not driven.”DO NOT USE THIS COMPANY!!!!!!

3 months later.... STILL NO REFUND, they received all the equipment back! SO NOT GO WITH THIS REVEL, after going down to the Apple store, they advised me that REVEL has lots of complaints and is not recommending Revel to Apple Customers but suggested SQUARE they are FREE and very simple!

What I Love about REVEL is that every time I call them to ask the simplest question on how to teach me how to change or add anything in my pod system they are always helping me. I love the fact that they do not let you go until they fix the problem that you are having. Thank you so much to the staff for being son patient atleast with me, I love it.

On support for less than a minute and had my answer!

I love the system and the information it provides, it makes everything easier my only complaint is about backend training. I feel like there are too many steps involved to add menu items and navigate backend issues.

You all are exceptionall. Sometime the first call triage is a little challenging becksse they are trying to understand the issue but after that it’s great!

Revel customer support has been such a big help when i've had problems with my system. Unfortunately i've had quite a few issues my POS. i'm almost always on the phone with tier 2 tech support. There is a man named Timothy who helped me fix everything that i was having a problem with. So thank you to him!

I was told my credit card was going to be charge only $211.33 and I ended up being charged $317. I did ask to DON´T apply a hard inquiry into my credit file they said many times it was only a soft inquiry and I ended up getting a hard inquiry. I was told to apply for the service ASAP because it would take over 6 weeks to get everything ready, I did got the equipment with one day of the payment, now i don't know if that was only a sales trick or what... Hope to don't have any more issues in the future.

The system looks fine and the team is responsive.

Fast delivery and will definitely recommend it to colleagues and partners.

yahya khojah

My direct Connect Jackie was and still is a godsend she helped me purchase the exact equipment that I needed .. I hope everyone that works for revel is as amazing as her .. she hard worker always available , patient, and willing to help and go the extra mile ... I asked to speak to her manager to thank her for her hard work and she said it wasn’t necessary yay I was a pleasure! Like who does that! Wow I wish she was one of my employees .. customer service and IT support is the reason why I chose to work with revel and I have no regrets. My last job used revel and I was so satisfied that I had to use revel now that I have my own business ... best decision ever!

Revel- Jackie should be employee of the month!

Trustpilot was very user friendly and straightforward. I would recommend it to anyone.

My life became so much easier after revel system it's awesome execellent

The backend of this computer system has truly been amazing. With live edits and the ability to view statistics on the go, wherever I am, it has done wonders to see where our company is headed. The customer service has been trustworthy and efficient in helping any problems we need fixed.

I just purchased Revel to replace our old POS. Working toward our Go Live date, I’ve been quite happy with everything, with one exception. The only suggeston I have toward improving, would be that you hire enough sales staff so that the reps have time to respond to phone calls, texts and emails.

I called and texted multiple times, to multiple contacts, every day last week, about an urgent issue. Everyone I’ve interacted with at Revel, including my reps, has told me it is imperative that we resolve this issue in a timely manner, if we want to be able to keep our go live date. I’m a bit disappointed in the support the sales team has been able to give me there. I do realize that they have been very busy. If not for this issue (that has happened before during the sales/purchase process), I would gladly award five stars. I’d really appreciate it if someone could contact me ASAP.

Exceptional service. Excellent response times. Friendly and profressonal.

It took a little time to figure out if I could trust what I was being told. Being a first time POS customer I was bombarded by different companies trying to convince me they were better than the other guy. When I would bring up that I was looking at REVEL the comments just got stronger and more focused in an effort to move me away from considering REVEL. I was even sent published business articles that questioned the REVEL's business solvency.. This was all very confusing. The demo's, conversation with REVEL's representatives, and collateral's were useful and important but didn't differentiate REVEL from the hordes of competitors that had the same script, collateral and demos. What finally made the difference for me? I was in a conversation with Chase bank about credit card processing. In this discussion I was being instructed about POS companies and how they are really trying to get taped into you credit card processing. During the this discussion the chase rep spoke favorably of REVEL. This differentiated REVEL from the rest of the pack. I figured that if an institution as big as Chase Bank was working with REVEL enough for it to be used as a favorable example in a open conversation then there had to be more to REVEL than I was seeing. I went back and studied the collateral, watched the website videos, went to YouTube and watched all those videos too.. In the end as I got more educated and worked with REVEL's sales rep more closely I saw a different REVEL emerge from the data. REVEL was the type of system I was looking for but it wasn't apparent at first. The point I want to make is that my understanding of what REVEL does, is, and can do for restaurant didn't come form standard collateral's and sales talk. This stuff only put Revel on par with everyone else. What did it for me was that an institution that I trusted and was working with was using REVEL as an example of a POS vendor they work with regularly. This put them in a different light and I dug deeper to understand the ROI I would be getting if I invested in REVEL.

Skip worked tirelessly and patiently to give us all the detailed information we needed to make an informed decision. He gave us 2 demos and walked us through the process carefully. He was available continuously for two weeks almost daily, returning phone calls and emails within minutes. Texting us when he was unavailable to let us know. He remained cheerful and considerate throughout all our demands on his time. Because of his service we feel very confident that we made the best choice for our bar. We really appreciate all of this Skip, thank you.

easiest implementation process ever!

Revel Systems is the next generation of modern POS, Intuitive and customizable on demand.

Getting started with Revel was a pleasure rarely found in B2B sales. I expected a high pressure sales experience and instead received professional, straight forward answers to all my questions and assistance through every step of the process.

The implementation process with Revel has been frustrating. Beginning with the DocuSign process that would not allow me to submit my contract (probably a sign). The DocuSign would only allow me to submit until I put my social in the title box. I was told by my sales rep that there was an extra space after my social creating the error, not the case. It wasn’t until i realized the error was specifically targeting the box that i’d Listed my title. After acceptance, I was told that my card was declined. Although, I knew more than enough funds were available, I called my bank and was told that they could not find any attempt by revel to charge my card. The next day, the card was processed for $40 more than what I agreed to. The following day o began receiving reminder emails to pay my invoice?? Once i was able to log into my mnagement console, I realized that I only had access to 1 of my 2 establishments. I reached out to my sales rep and was told to call Support. I was I formed by Support that There was a billing issue with the 2nd establishment. After reviewing my sales contract they determined that I did not owe any money to Revel and the 2nd establishment was activated. I have yet to begin processing my orders through Revel but I can only hope for better. This has been a pretty painful process. For a company that talks such a confident talk about the benefits of using Revel vs square, I expected much more. Unfortunately that was only the case. I will be the only food truck to use Revel in my area and hoped to benefit from your referral program, however, refuse to suggest any small business switch to Revel at this time.