Wish I'd checked Trustpilot first - but I thought I was just paying $1 for an animation sample. A week later the massive subscription charge was taken. The Mary bot refuses to make a refund even tho... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
It was magical experience to see all of the characters from the Mad Hatters Tea Party come alive, laughing and joking. My wife made each of these life size characters and she exhibits them on our Ope... Ver mais
Absolutely furious paid a dollar for an AI of my son who passed away it looked nothing like him as far as I know it was a one off payment I didn't sign up to anything they've just taken 30.90 from my... Ver mais
A empresa respondeu
Pitty I had to give 1 star, because revive memories deserve a minus rating. I note from the answers to negative comments (and there are many) that this company always apologise and give a refund, but... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
At Revive Memories, we believe that memories shouldn't just sit in photo albums or on dusty shelves. They deserve to live, to move, and to be felt again.
Informações de contato
Estados Unidos
- revivememories.co
2,7
Ruim
172 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
The video of my father distorted my…
The video of my father distorted my face. I tried canceling and still was charged
1 de maio de 2026
Avaliação não solicitada
Resposta da Revive Memories
Hi Patricia,
I’m really sorry the result didn’t come out as expected. Please message me directly at help@revivememories.co and I’ll personally look into this for you. 🧡
Emma
Customer Support Team Lead
Subscription
I paid the $1 for a video but then realised i clicked on the subsribe thinking it was the link to my video. I have tried emailing but says post undeliverable. How do i cancel before money gets taken out?
14 de maio de 2026
Avaliação não solicitada
Resposta da Revive Memories
Hi Mrs Pengilley,
Don’t worry, I’ll help you sort this out. 😊
Please send me a message directly at help@revivememories.co and I’ll make sure your subscription is cancelled. 🙏
Emma
Customer Support Team Lead
Not for me…
I too paid $1 to see a memory from 2 family members who have passed, I did not like it but now I am being charged $57.50 . Sorry but I didn't realise I'm now a member. It was a one off and it felt weird, It's not something I want .Who do I contact to cancel please
Regards
Lorna Perawiti
26 de março de 2026
Avaliação não solicitada
Resposta da Revive Memories
Hi Lorna,
I’m sorry this experience didn’t feel right for you, especially with such personal family memories. I completely understand that this type of service is not for everyone. Please send me a message directly at help@revivememories.co and I’ll personally help you cancel everything and get this sorted out for you. 😊
Emma
Customer Support Team Lead
Subscription issue resolved.
Review updated due to company response- I used a free trial and thought nothing more of it but then discovered I was automatically signed up to a subscription. As others have said PayPal didnt help with this and therefore I contacted the company for a refund. I feel the number of customers raising the subscription issue indicates a need for a review of this system but the email and review here has led to an excellent customer service response from the team and a full refund. I cannot comment on the service they provide as I didn’t use it sufficiently to judge.
12 de maio de 2026
Avaliação não solicitada
Resposta da Revive Memories
Hi Lindsey,
Thank you for taking the time to share this feedback. I understand your concerns, and I’m sorry this experience left you feeling this way. 😥 Clear communication and customer satisfaction are extremely important to us, and I’d really like the opportunity to help resolve this properly for you.
Please reach out to me directly at help@revivememories.co and I’ll personally look into your case and make sure your refund is taken care of. 🧡☺️
Emma
Customer Support Team Lead
I was happy to pay the initial fee to…
I was happy to pay the initial fee to see my parents again (and very happy with the video) but today noticed that they have taken £39 from my PayPal account without my authorisation.
Despicable to play on emotionally vulnerable people with a disingenuous 'subscription ' masquerading as a obe off fee.
10 de maio de 2026
Avaliação não solicitada
Resposta da Revive Memories
Hi Donna,
I’m really glad the video itself meant something to you and helped bring back such a special memory of your parents. 🧡 At the same time, I’m truly sorry this experience around the subscription left you feeling upset and disappointed. 😞
Please send me a message at help@revivememories.co
and I’ll personally take care of this for you and make sure your refund is processed.
Emma
Customer Support Team Lead
A Beautiful Service That Brings Your Photos To Life
My mother passed away in the 1970's with a dreadful cancer. I was young, she was young!
I never saw her 'move' or smile as we had no video footage then. We did not have a cine camera etc.
I saw Revive Memories and had to really think about if I wanted to see her. I lost my brother recently and after a lot of pondering, decided, with apprehension to bring my mum to life.
It was such an easy process and it took some hesitancy to press the button.
When I did, my mum moved and smiled with her warm beautiful smile. I immediately cried and could not stop. It was fabulous. I have that memory downloaded and have shown my son what his grandma was like. Unfortunately, I could not carry on the auto unless cancelled subscription and received fantastic customer support upon cancelling. But, if anyone has multiple images they want to revive I would highly recommend the subscription, that can be cancelled in any month. The after sale service is quick, genuine and kind.
9 de maio de 2026
Avaliação não solicitada
Resposta da Revive Memories
Hi Janet, your message is incredibly moving. 🥰 I can only imagine how emotional that moment must have been for you after so many years. The way you described showing your son his grandma truly touched me. Thank you for trusting us with something so deeply personal, especially during such a difficult time after losing your brother as well. Sending you strength 🙏🧡
And thank you for your kind words about our support team, it genuinely means a lot to us. ☺️
Emma
Customer Support Team Lead
Watch out for subscription charges
I subscribed to a promotion to help me remember my deceased parents.
That cost $1
I was charged $70 later that month and I have just been charged another $70
I have no doubt the service is valid and good for some people but I had no idea I would be charged.
I hope
The customer service is good and these charges can be refunded- I haven’t used the service at all
8 de maio de 2026
Avaliação não solicitada
Resposta da Revive Memories
Hi Jeff,
First of all, I’m very sorry for your loss...🙏 🧡
I can see your message and I’ve already replied regarding your refund being issued. If there’s anything else you need or any questions at all, please feel free to reach out to me directly.
Emma
Customer Support Team Lead
Had a problem and it was resolved in a…
Had a problem and it was resolved in a few days
18 de abril de 2026
Avaliação não solicitada
Resposta da Revive Memories
Hi Mike,
Thanks for sharing this. 😊 I’m glad we were able to get things sorted for you, and I really appreciate your patience while we resolved it. 🧡
Emma
Customer Support Team Lead
Beware the $1 trial that easily leads to a full subscription
A total con.
Paid $1 and then a week later and out of the blue, it says my 7 day trial has ended and I have been deducted $39.90.
As far as I was aware I just paid $1 for the one photo they changed.
After contacting them, as below, they promptly gave me a full refund.
22 de abril de 2026
Avaliação não solicitada
Resposta da Revive Memories
Hi Iain,
I understand why this felt frustrating, especially if you expected it to be a one-time payment for the photo.
Let me help get this sorted for you. Please email me at help@revivememories.co and I’ll check your account and make sure everything is taken care of, including your refund.
Emma
Customer Support Team Lead
My experience with revive memories was wonderful and fascinating
My experience with revive memories was wonderful, it was a very simple process and fun looking at how a single picture can be made into a snap movie…. I only felt the monthly fees were too high for me at this point and fortunately, Mary, made the cancellation very easy while allowing the tokens earned remained active. Outstanding professionalism
22 de abril de 2026
Avaliação não solicitada
Resposta da Revive Memories
Hi Steve,
Thank you for taking the time to write such a thoughtful review, it really means a lot. ☺️ I’ll make sure to pass your kind words on to Mary, she’ll truly appreciate it.
We’re really grateful you gave us a try and for sharing your experience with us. 🧡🙏
Emma
Customer Support Team Lead
Resposta da Revive Memories
Hi Ashwin, thank you for your kind words. I’m really glad the experience was helpful for you. 😊
Emma
Customer Support Team Lead
Be aware this is a subscription product
I recently lost my younger brother and in a state of sleepless grief Revivememories appeared on my feed. I paid for the single image being completely unaware that this was a subscription. I only realised whilst randomly checking my banking due to another payment being taken. I was able to cancel the contract relatively easily and have also ensured that the subscription link has been cancelled with PayPal which was my initial form of payment. Attempts to obtain refund were initially ignored however further contact with customer service resulted in a refund of the subscription fee taken.
I believe the concept of the product to be good however the transparency and clarity of terms and conditions are easily missed. The algorithm presents this at a time of incredible vulnerability for multitudes of people and the terms and conditions detailing subscription are evidently being missed by many looking at the reviews here.
* edited review following customer service intervention and refund being issued.
17 de abril de 2026
Avaliação não solicitada
Resposta da Revive Memories
Hi Dear Joanne,
I’m truly sorry for your loss. Reading your message, it’s clear you came across us during a very vulnerable moment, and the last thing you should have experienced is confusion or added stress around payments.
I completely understand why the subscription felt unclear, especially in that situation. That’s not the kind of experience we want anyone to have, and I’m really sorry it felt that way for you.
I also want to thank you for updating your review, it genuinely means a lot. I’m glad our customer support team member Mary was able to resolve the refund for you in the end. I do wish it had been faster and smoother from the start, and I will take this as an important point for improvement with my team. Thank you for giving us the opportunity to do better here.
Please know that our highest priority is always your experience and how you feel when using our service, especially when those memories are tied to something so personal.
If there is anything at all still unresolved or if you ever need support in the future, you can reach me directly at help@revivememories.co, and I will personally take care of it for you right away.
Sending you warmth and strength during this hard time 🧡🫂
Emma
Customer Support Team Lead
Was very happy with the trial video I…
Was very happy with the trial video I made for $1 but very unhappy that they charged me $40 after 7 days as a monthly subscription. It's in the fine print and they refused a refund.
3 de abril de 2026
Avaliação não solicitada
Resposta da Revive Memories
Hi Robert,
Thank you for sharing this. 😊 I’m really glad to hear you liked the trial video, but I’m truly sorry the subscription charge felt unexpected and left you with a negative experience. 😥
That’s not how it should feel after trying something you enjoyed.
Please contact me directly at help@revivememories.co, and I will personally review your case and take care of your refund right away.
Emma
Customer Support Team Lead
FRAUDSTERS
Used 7 day trial to try it out. Cancelled at end but they deny I cancelled and are still stealing from my account. I will get legal advice. They are fraudsters and will steal from you without ethics and terrible customer service. AVOID THEM.
12 de abril de 2026
Avaliação não solicitada
Resposta da Revive Memories
Hi Robyn,
I can hear how frustrating and serious this feels for you, and I’m really sorry this has been your experience. Thank you for taking the time to write this, I do take it seriously. If you cancelled and were still charged, that’s not how it should work, and I want to look into this for you properly.
Please contact me directly at help@revivememories.co, and I will personally review your account, stop any further charges, and issue your refund right away. I will take full care of this for you.
Emma
Customer Support Team Lead
Just seen twopayments of $39.99 taken…
Just seen twopayments of $39.99 taken from my Pay Pal account. I used their $1 trial and they have signed me up to their scam account. Steer well clear of this company
10 de março de 2026
Avaliação não solicitada
Resposta da Revive Memories
Hello Christine,
I’m really sorry this situation felt so concerning, especially seeing two charges appear unexpectedly on your PayPal. I understand why that would raise alarm. This is not the experience we want anyone to have, and I’d really like to look into what happened in your case.
Please contact me directly at help@revivememories.co, and I will personally review your account, make sure everything is clear, and take care of this for you, including your refund.
I’ll make sure this gets resolved properly for you. 😊
Emma
Customer Support Team Lead
Check T&C
The small print in their terms and conditions says they will charge you $39.90 per month even if you cancel as it must be within the 7 day trial.
Never noticed the monthly renewal.
8 de abril de 2026
Avaliação não solicitada
Resposta da Revive Memories
Hello Susan,
I understand how this could feel unclear, especially if the renewal wasn’t something you noticed at the time. That can happen more easily than people expect, and I’m really sorry it caught you off guard.
I’d like to make sure this is properly sorted for you. 🧡🙏
Please email me directly at help@revivememories.co, and I’ll personally check your account and take care of everything for you, including your refund. I’ll make sure this is resolved clearly and without any hassle for you.
Emma
Customer Support Team Lead
You charged me for a recurring charge…
You charged me for a recurring charge that I DID NOT SIGN UP FOR! I sent you an email about this and I’m calling my bank to report this! Take this charge off my card!
1 de abril de 2026
Avaliação não solicitada
Resposta da Revive Memories
Hello,
I can see how frustrating and urgent this feels, especially if you’ve already reached out and haven’t had clarity yet. I’m really sorry for that experience.
Please send me a message directly at help@revivememories.co, and I’ll prioritise your case, check everything on your account, stop any further charges, and arrange your refund right away. I’ll make sure this is handled quickly for you. 😊🙏
Emma
Customer Support Team Lead
Revivememories has given life to the…
Revivememories has given life to the photos I hold close to my heart. My daughter recently passed away. I sit with photos of her everyday, I'm afraid I'm going to forget. One evening I came across Revivememories website and everything changed. They brought the photos, memories, of my daughter to life!! it's like having my daughter here with me!! the quality is unbelievable!! Mary, from Revivememories, is absolutely wonderful. Your memories, full of happiness or grief, are safe with Revivememories. Photos really are worth a thousand words and for some of us there are no words to express the deep meaning of our photos. Revivememories "gets it" and handles your photos with care. It's ok to be hesitant. If it's grief that's holding you back be gentle with yourself, when you're ready they'll be there for you and you won't be disappointed. It's ok to not be ok. The care that you will receive is second to none. The first step is always the hardest but once you take it you'll be glad you did!!
3 de março de 2026
Avaliação não solicitada
Resposta da Revive Memories
Hello Dear Carie,
Thank you for writing this… I’m truly so sorry for your loss.
Reading your words, you can really feel how much your daughter means to you. I’m honoured that we could play even a small part in helping you feel close to her again.
What you shared is incredibly powerful, and I’m so grateful you took the time to express it so openly. It means a lot to all of us, and especially to Mary, I’ll make sure she sees this.
Sending you so much warmth and strength. 🧡🙏🫂
Emma
Customer Support Team Lead
I’m from Australia to start with
I’m from Australia to start with. I didn’t know or did they say it was build US dollars,
I didn’t sign up to anything. I just paid for the minimum amount of tokens and then without my authorisation they build me a week later for around $69. I can’t remember exactly. I would have to go back in there but it was a lot. This is a total scam. I sent them an email and they told me that they could not give me a refund. Of course I have cancelled it but I am very upset that I have lost that money.
11 de março de 2026
Avaliação não solicitada
Resposta da Revive Memories
Hi Elly,
I’m also sorry to hear you were left feeling like nothing could be done when you reached out earlier, that’s not how it should have been handled.
If you’re open to it, please send me a message at help@revivememories.co, and I’ll take another look at your account myself and help you get this properly sorted, including your refund. 🧡🙏
Emma
Customer Support Team Lead
Great customer service
Like many others I too have been charged $39.90 unexpectedly.
Have tried to email the dispute address given but it just keeps failing to send. Will update if I manage to get a refund 🤔
Edit - i received my refund very quickly - company were very helpful and replied quickly. I really think they need to change the way the ordering process works tho, the only way to get your first photo is to agree to the subscription apparently. I (and many others) didn't notice this at the time - makes it seem like a scam but it was all sorted out for which I am very grateful.
24 de março de 2026
Avaliação não solicitada
Resposta da Revive Memories
Hi Sharron,
I can see that our customer support team member Mary has already issued your refund. 🧡 I’m really sorry for the frustration you experienced, your satisfaction is very important to us.
If there’s anything else you need, please feel free to reach out to me directly at help@revivememories.co, and I’ll be happy to help. 😊🙏
Emma
Customer Support Team Lead
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.