Reward Flight Finder Avaliações 342

O TrustScore é 4 de um total de 5

4,2

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Used for a few years to find great reward bookings on long haul destinations, including Buenos Aires, San Francisco and Cape Town, as well as last-minute short haul hops to Stockholm and Reykjavik. It... Ver mais

Avaliado com 2 de um total de 5 estrelas

So far not great. Clearly not updated every hour - trying to book BA LHR to Zurich all evening. RFF insists that there are reward seats and BA say there are none. Pretty dreadful. I am a gold memb... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Just secured a flight to Argentina in December after my alert triggered. I have moved from Seatspy to you because your BA search tools and your customer service are so much better. You have fewer air... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Was feeling pretty gutted to miss out on Avios flights to South Africa after staying up past midnight 3 nights in a row and then out of nowhere got an alert early evening a day later for extra reward... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Site de busca de vôos
  2. Companhia aérea
  3. Aeroporto
  4. Aeroporto Internacional
  5. Salão

Escrito pela empresa

Check availability of British Airways reward flights in just one click, and receive email and sms alerts whenever reward seats you want become available


Informações de contato

4,2

Muito Bom

O TrustScore é 4 de um total de 5

342 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 66% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Used to be ok

Used to be ok. I paid for gold service, but gone downhilll. I cancelled but they use a sneeky system so you think you have cancelled but you still get charged. I wouldn't bother subscribing to this service

7 de junho de 2024
Avaliação não solicitada
logotipo da Reward Flight Finder

Resposta da Reward Flight Finder

Hi Paul - so sorry to hear this.

I looked into your account (using the email connected to your review) and found that the last payment for this account was on January 18th 2024.

Given that you left this review quite recently, I'd like to double check whether you have another RFF account with us, or if you were actually referring to charges back in 2023/2024.

Please email help@rewardflightfinder.com - we'd love to help you further. Please also mention the last time you were charged according to your bank statement so we can investigate.

Avaliado com 5 de um total de 5 estrelas

I used the free trial - found what I needed!

I used the free trial for look for companion flight availability. I'm so glad I used it as the BA site isn't that easy and i knew that the flights I could see should have had a companion seat. And sure enough, I perservered and found it. Before, I kept giving up. Thanks to RFF site.

13 de julho de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

The problem is with BA

The problem is with BA. Firstly, standards have dropped dramatically. It is not the BA we once knew. Willie Walsh has put paid to that. It’s now a 2nd class airline and nowhere close to Singapore, Emirates, Qantas and the like.
Second, there are no flights from anywhere but London. BA used to fly to the US from MCR, but no more. Reward flights are hardly worth having now.

14 de junho de 2024
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

When did RFF succumb to the usual dark…

When did RFF succumb to the usual dark patterns of making it non-obvious on how to cancel membership?

Someone there has sat down and thought how best to make that difficult and to discourage you. You have to click the "bronze" membership, which is _looks_ greyed out, and in the bottom right.

Then if you do find that, then asks you for a reason _before_ just doing what you asked. Then ANOTHER screen to try and get you to stay again.

Leaves a nasty taste in the mouth.

20 de maio de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

No alerts sent for gold membership

Set up alerts on RFF this morning and subscribed to the gold plan.

No email or SMS alerts came through when Avios seats were released by BA later this morning.

Pretty disappointing, why should I pay for gold membership if no alerts come through. I will be cancelling my subscription after the 7 day trial period.

15 de abril de 2024
Avaliação não solicitada
logotipo da Reward Flight Finder

Resposta da Reward Flight Finder

Hi,

So sorry for this issue. There was a bug with the London to Tokyo route which was fixed a few days ago. We only check TP reviews periodically, as most customer enquiries come through our customer support. I will reach out to you personally

Avaliado com 5 de um total de 5 estrelas

An excellent service

An excellent service. I pay for the Gold service which means I receive immediate notification when an ‘alert’ flight becomes available. I’ve just been able to upgrade two seats from Club World to First and am delighted with this as First availability is quite rare. Reward Flight Finder is a highly recommended and invaluable service.

7 de abril de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Brilliant

Just booked Caribbean Xmas flights immediately after alert came through. BA had shown no Avios availability for last few weeks

Have booked 3 or 4 trips like this in past few years thanks to the RFF gold service

27 de março de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

It works

It works. We subscribed for the gold membership with immediate alerts hoping to get two business flights to Japan with points. Several months later, we got the alert and could quickly call BA to upgrade to business :)) I'm in the UK, not sure why the profile says the US

6 de março de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

WARNING FOR CANCELLATION

When you cancel the trial they purposefully use the word "cancel" in a context that means you are actually stopping the cancellation - this is horribly misleading and obviously targets the elderly.

16 de fevereiro de 2024
Avaliação não solicitada
logotipo da Reward Flight Finder

Resposta da Reward Flight Finder

It took us a while to understand what you meant. However, we now understand - thank you for opening our eyes to how this could confuse.

This wasn't the intention at all. It was just an oversight by us.

We'll make the necessary changes so that the word 'cancel' isn't used for the button you're referring to which closes the cancellation pop-up screen.

We don't have your details. If you weren't able to cancel your trial in the end please send an email to help@rewardflightfinder.com so we can look into this for you.

Avaliado com 5 de um total de 5 estrelas

Top tier

From my experiences using RFF I can say with my chest I’ve never found an easier and more efficient way of securing seats for myself , family , or friends , it’s been such a strain as a new traveler and thanks to RFF I am able to navigate across the world almost fully carefree.

9 de novembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Love this app.

Discovered this app last year and have found two seats to Montreal through it. Definitely delivers what it promises. My advice is to set up many alerts rather than just one. If you set them at least 6 months ahead, (a bit of forward planning needed), you should find what you want.

12 de novembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Waited 2 months but was found the…

Waited 2 months but was found the perfect flight change so worth it.

4 de dezembro de 2023
Avaliação não solicitada
logotipo da Reward Flight Finder

Resposta da Reward Flight Finder

Thank you so much. The time it takes to get an alert depends entirely on the ever changing demand and availability on the chosen route. We have no control over this and that is why we recommend setting alerts at least 6-9 months ahead, wherever possible.

Avaliado com 2 de um total de 5 estrelas

RFF suggests they are 5 star?

RFF currently have a rating of 3.8 But their website shows a full 5 star Trustpilot logo which suggests they have a higher 5 Trustpilot rating. Why is that?
/Update: RFF website has now been updated to no longer show 5 Trustpilot stars./

29 de outubro de 2023
Avaliação não solicitada
logotipo da Reward Flight Finder

Resposta da Reward Flight Finder

Hi there,

We've checked and we can't find anywhere on our website where we show a full 5-star TrustPilot logo suggesting we have a 5-star rating. Genuinely confused!

Please let us know where on the website you saw this by replying here, or by emailing help@rewardflightfinder.com

Update (3rd November)

You complained about our website showing a 5-star TrustPilot logo when our rating was lower.
We searched our website several times and couldn’t find what you were referring to.
Since making your complaint we have made no adjustments whatsoever to how we show TrustPilot on our website.

However, in your follow-up response, you attached a screenshot of an email footer from one of our recent newsletters.
This helped us finally realise you were referring to an email and NOT our website, hence our original confusion.

Thank you for letting us know about this - we have now removed the logo. This was a genuine error, and not intended to deceive. We got there in the end!

Avaliado com 5 de um total de 5 estrelas

Useful App

I am working in Chicago and I use this app to find my flights to & from London. Knowing my holiday dates in advance mans I can set alerts months ahead. Saves me a ton of time and money.

23 de outubro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I make sure to use my Avios

With the current cost of living crisis it is silly not to use my collection of Avios for flights. I use RFF to find the flights and so far, it has worked, so long as you set alerts months ahead. Booking flights and looking for deals for a vacation/holiday are definitely not fun activities and adds a lot of stress to a supposedly relaxing experience and RFF helps me avoid a lot of the headaches. It's definitely become an integrated part of my trip planning process. I highly recommend.

1 de outubro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Saves time

Usually it takes a very long time to find flights on BA especially during peak holiday times like Christmas. I just give up after a while but Reward Flight finder has made a huge difference

4 de outubro de 2023
Avaliação não solicitada

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