Reward Flight Finder Avaliações 342

O TrustScore é 4 de um total de 5

4,2

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Used for a few years to find great reward bookings on long haul destinations, including Buenos Aires, San Francisco and Cape Town, as well as last-minute short haul hops to Stockholm and Reykjavik. It... Ver mais

Avaliado com 2 de um total de 5 estrelas

So far not great. Clearly not updated every hour - trying to book BA LHR to Zurich all evening. RFF insists that there are reward seats and BA say there are none. Pretty dreadful. I am a gold memb... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Just secured a flight to Argentina in December after my alert triggered. I have moved from Seatspy to you because your BA search tools and your customer service are so much better. You have fewer air... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Was feeling pretty gutted to miss out on Avios flights to South Africa after staying up past midnight 3 nights in a row and then out of nowhere got an alert early evening a day later for extra reward... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Site de busca de vôos
  2. Companhia aérea
  3. Aeroporto
  4. Aeroporto Internacional
  5. Salão

Escrito pela empresa

Check availability of British Airways reward flights in just one click, and receive email and sms alerts whenever reward seats you want become available


Informações de contato

4,2

Muito Bom

O TrustScore é 4 de um total de 5

342 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 66% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Saved £1600

Just set up alerts far in advance & they will search for you. I think better for long-haul than short-haul as savings are greater. I just saved about £1600 on flights to India.

2 de outubro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Really gone down hill

Really gone down hill in the past few months. Can't do anything without paying a premium. I used to be a silver subscriber but you used to get a reasonable experience on the free version... now the fact I can't do hardly anything on the website as a free subscriber, I'm not giving my money to upgrade again. Greed gone too far.
Having read other reviews, I'll use other sites from now on.

2 de outubro de 2023
Avaliação não solicitada
logotipo da Reward Flight Finder

Resposta da Reward Flight Finder

We are a small company and in common with other subscription businesses we offer different levels of benefits at different prices. We are sorry to hear that you expect more for free. We could not sustain that, and to our knowledge, no similar service to ours in the UK offers a free option.

Avaliado com 5 de um total de 5 estrelas

TAKE THE WIN RFF!

Any business that softens the pain of parting with mega bucks for flights can consider me, my family, my granny and my dog SUPER FANS!!! Seriously, what's not to love and adore about RFF!! Yaaay to more savings!!

20 de setembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Got my annual subscription back with one booking

I'm retired, so in principle you would think that I have lots of time to search for these free flights. Having to put in your details every time to search the BA Website is such a pain, especially when you have to do it several times each day. BA could do better. Now I set up alerts on RFF. Very efficient & good value for the money. I got my annual subscription back with just one booking.

1 de setembro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Recently marketed flights to Moscow…

Recently marketed flights to Moscow which is outrageous and distasteful. I’m expecting to receive offer of flights to North Korea next!

12 de setembro de 2023
Avaliação não solicitada
logotipo da Reward Flight Finder

Resposta da Reward Flight Finder

I run RFF and we're devastated by our terrible mistake.

We're a very small company and one of our team members made a genuine mistake.

We emailed all of our members immediately after the initial email was sent to apologise for the error.

We take this very seriously, have dealt with the person involved, and will be making a donation to a Ukrainian charity in the coming days.

Avaliado com 1 de um total de 5 estrelas

Annoying amount of emails

The free membership level is a waste of time unless you only want to fly economy. What’s more annoying is the emails that they send to you EVERY day!

12 de setembro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Today's email push

Today's email push: "Top spot: Moscow" and "Fly to Moscow for as little as 18,500 Avios" - Really?!?

12 de setembro de 2023
Avaliação não solicitada
logotipo da Reward Flight Finder

Resposta da Reward Flight Finder

I run RFF and we're devastated by our terrible mistake.

We're a very small company and one of our team members made a genuine mistake.

We did email all of our members immediately afterwards to apologise for the error.

We take this very seriously, have dealt with the person involved, and will be making a donation to a Ukrainian charity in the coming days.

Avaliado com 5 de um total de 5 estrelas

Fallible but they care

To receive a newsletter stating visit Moscow for culture when they are waging Genocide on a peaceful European neighbour is sick and i will be cancelling my subscription immediately. What a callous and uncaring company they obviously are. They have contacted me and it seems like a genuine mistake

12 de setembro de 2023
Avaliação não solicitada
logotipo da Reward Flight Finder

Resposta da Reward Flight Finder

We at RFF are disgusted too, but to call us supporters of genocide is simply untrue. This was a genuine mistake by one of our colleagues.

We're a very small company but we take this very seriously and dealt with the person immediately. We will be donating to a Ukrainian charity in the coming days

Avaliado com 1 de um total de 5 estrelas

Flights to Moscow???

What are you doing promoting flights to Moscow on today's email alert and especially when, surprisingly enough, BA aren't flying there due to sanctions arising from the invasion of Ukraine by Russia?????

12 de setembro de 2023
Avaliação não solicitada
logotipo da Reward Flight Finder

Resposta da Reward Flight Finder

We're devastated by our terrible mistake.

RFF is a very small company and one of our team members made a genuine mistake this morning.

We emailed all of our members immediately after the initial email was sent to apologise for the error.

We take this very seriously, have dealt with the person involved, and will be making a donation to a Ukrainian charity in the coming days.

Avaliado com 1 de um total de 5 estrelas

Suggesting flights to a criminal…

Suggesting flights to a criminal state??? Moscow??? No thanks!

12 de setembro de 2023
Avaliação não solicitada
logotipo da Reward Flight Finder

Resposta da Reward Flight Finder

RFF is a very small company and one of our team members made a genuine mistake this morning.

We emailed all of our members immediately after the initial email was sent to apologise for the error.

We take this very seriously, and we're embarrassed.

We have dealt with the person involved and will be making a donation to a Ukrainian charity in the coming days.

Avaliado com 5 de um total de 5 estrelas

Promoting flights to Moscow when there are explosions every day

Changed my review. A quick response. Thank you for your support and handling this weird issue so quickly! All the best

12 de setembro de 2023
Avaliação não solicitada
logotipo da Reward Flight Finder

Resposta da Reward Flight Finder

I run RFF and I'm embarrassed by this terrible mistake.
We're a very small company and one of our team members made a genuine mistake.

We take this very seriously and will be making a donation to a Ukrainian charity in the coming days.

Avaliado com 1 de um total de 5 estrelas

Today (12Sep'23) offering BA flight to Moscow!!!

Today (12Sep'23) they emailed to say search for BA reward flights to Moscow...really, are they so on the ball that they don't realise BA canned flights to Moscow...

12 de setembro de 2023
Avaliação não solicitada
logotipo da Reward Flight Finder

Resposta da Reward Flight Finder

I run RFF and we're devastated by our terrible mistake.
We're a very small company and one of our team members made a genuine mistake.

We take this very seriously, have dealt with the person involved, and will be making a donation to a Ukrainian charity in the coming days.

Avaliado com 1 de um total de 5 estrelas

Just went to book flights that are…NoT available

Just went to book flights that are showing availability on your reward flights page, to Hong Kong, but Ba says they are not available. Not impressed

7 de setembro de 2023
Avaliação não solicitada
logotipo da Reward Flight Finder

Resposta da Reward Flight Finder

Hi Siri,

So sorry to hear this. You sent your original query on Thursday and we replied on Friday. We were waiting for your response as we thought we needed more detail to investigate further.

Occasionally we have bugs with some of our data. I've escalated this and if we're able to identify an issue we'll get it fixed ASAP.

Avaliado com 5 de um total de 5 estrelas

I use my Avios rather than just collect them

I travel between Jamaica, the USA and the UK atleast 3 times per year, always on BA. I have been collecting Avios for years, but never used them for flights. It was just too cumbersome and frustrating to find the free seats. Since hearing about this site, I now use Avios for some of these flights now. Brilliant idea and provides a much needed service. Now I always have 5 alerts set up and I book on BA as soon as RFF alerts me.

22 de julho de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I confess I was sceptical

I confess I was sceptical. Why would BA allow others to use its data to make it easier to find reward flights on non-BA websites? But I decided to test it and am very happy I did so. BA doesn’t allow you to set alerts for reward flights (or any flights). But, this is what RFF allows you to do. And on top of that, RFF lets you easily view reward availability for a whole year ahead. So its a great planning tool. I’m also learning how to make the best use of my Avios through the weekly newsletter, and the blog. I am now a Gold member (£70/year) which I recouped by saving hundreds on business class tickets to Chile. RFF only does BA. Hopefully they will add other airlines soon. I highly recommend this site.

6 de junho de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Information is inaccurate

Information is inaccurate! Was searching for flights within a specific date, every single flight that RFF showed as available I cross checked with BA to book and they confirmed at least one leg was not a reward flight. I contacted RFF 3 times over 2 weeks to ask what was going on and they simply ignore my emails.

8 de julho de 2023
Avaliação não solicitada
logotipo da Reward Flight Finder

Resposta da Reward Flight Finder

So sorry about this.

We investigated this today and found that your ticket had been mistakenly assigned to someone to investigate who's currently on holiday. Thus your ticket was accidentally overlooked till now.

We did have some intermittent availability data issues a couple of weeks ago due to an issue on BA's end, but these were fixed quite quickly.

We'll make sure to have protocols in place to prevent this from happening again, and we've also recently added a new team member to help us answer customer queries.

I have reached out to you directly via email as well so we can continue this discussion. Hope you can give us another chance.

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