Reward Mobile Avaliações 

192
•
O TrustScore é 3.5 de um total de 5

3,6

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Possible data harvesting scam. Tried to purchase a new contract today from these,after taking payment details I.e card,I was told I failed the credit check ,never failed one in my life,I was previou... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I was wary using this company. No need to be. Got a brilliant deal via health service discounts. Fast delivery of phone , added PAC code to order, swapped over my number immediately on setting up new... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Excellent service. Friendly helpful staff. Advise and new contract SIM only with 3 taken. New SIM arrived on time. Mobile no ported across from EE after initially being missed was very quickly resolve... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Working for the NHS I am so proud that a site offers such a lucrative discount. iPhone 15 delivered exactly when described on the release date £32.40 per month 0 upfront! Not many companies offer any... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Celulares

Escrito pela empresa

Reward Mobile are an independent telecoms company with over 40 year’s management experience in both the business and consumer sectors. Alongside our position as one of EE’s largest business partners, we have built close ties with other major networks like Three. While we also maintain close relationships with manufacturers like Samsung, Apple and Nokia. This allows us to offer you some of the best services and savings available in the UK, on both sides of the mobile telecoms package, devices and networks.


Informações de contato

3,6

Bom

O TrustScore é 3.5 de um total de 5

192 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 42% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,6

Todas as avaliações

(192)

18 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Very good and straight forward service…

Very good and straight forward service for a interesting product. I have made a mistake when ordering iPhone13 by ordering it in a wrong colour. As soon as I have realised this one email is all it took to correct this. 24 hours later iPhone in the right colour was at my door. Fantastic

31 de janeiro de 2023
Avaliação não solicitada
logotipo da Reward Mobile

Resposta da Reward Mobile

Thank you for taking the time to leave a review.
I am pleased that you are happy with your new mobile phone.
Kind regards
Vicky

Avaliado com 5 de um total de 5 estrelas

Simple ordering process and great service!

Jordan has provided the best customer service I have ever experienced. I was a bit hesitant about ordering through Reward Mobile but I have been blown away by how simple the process has been along with the after care provided by Jordan. He has really gone the extra mile to ensure I’m happy with my new phone. Thank you!

20 de janeiro de 2023
Avaliação não solicitada
logotipo da Reward Mobile

Resposta da Reward Mobile

Hi Shaun
Thank you for taking the time to leave a review.
I am pleased you are happy with the product and service.
I will pass the feedback onto Jordan.
Kind regards
Vicky

Avaliado com 5 de um total de 5 estrelas

Easy transaction

Easy transaction, highly recommended

6 de janeiro de 2023
Avaliação não solicitada
logotipo da Reward Mobile

Resposta da Reward Mobile

Hi Paul,
Thanks for your review.
I have passed your feedback onto the sales person.
Kind Regards
Vicky

Avaliado com 5 de um total de 5 estrelas

5 stars

Reward Mobile offer great value for money and have excellent customer service! 5 stars!

19 de novembro de 2022
Avaliação não solicitada
logotipo da Reward Mobile

Resposta da Reward Mobile

Thank you for the 5* review
Kind regards
Vicky

Avaliado com 5 de um total de 5 estrelas

Excellent service quick and everything…

Excellent service quick and everything down to my new iPhone 13 everything was spot on I recommend it to friends and family

13 de novembro de 2022
Avaliação não solicitada
logotipo da Reward Mobile

Resposta da Reward Mobile

Thank you for your feedback.
I am pleased to hear that you are happy with the service you have received.
Kind regards
Vicky

Avaliado com 5 de um total de 5 estrelas

Great customer service

Great customer service
Friendly, helpful staff
Very competitive deals
Would highly recommend 👍🏻

27 de outubro de 2022
Avaliação não solicitada
logotipo da Reward Mobile

Resposta da Reward Mobile

Hi,
Thanks for your feedback and for recommending us to others.
Kind regards
Vicky

Avaliado com 5 de um total de 5 estrelas

Quick and Easy service to use

Easy service to use, helpful team members who reply to enquiries quickly, quick delivery

5 de outubro de 2022
Avaliação não solicitada
logotipo da Reward Mobile

Resposta da Reward Mobile

Hi,
Thanks for your feedback. I am pleased you are happy with the service we have provided.
Kind regards
Vicky

Avaliado com 5 de um total de 5 estrelas

I’m extremely happy with the whole experience

I’m extremely happy with the whole customer service. Zoe that completed my request with a pleasure and 100% success was lovely. I wish everywhere I could receive such a brilliant customer service. I’m very happy with the company and for company, well done for recruiting such an amazing people like Zoe. Highly recommend! Thank you

10 de outubro de 2022
Avaliação não solicitada
logotipo da Reward Mobile

Resposta da Reward Mobile

Hi,
Thanks for your feedback. I am pleased you are happy with the service we have provided, and I will pass on the feedback to Zoe.
Kind regards
Vicky

Avaliado com 1 de um total de 5 estrelas

Complete waste of time.

Using my husbands trustpilot account. Ordered the iPhone 14 pro max 1TB in black and a day later went onto the chat and spoke to “J” (I can’t use his name as companies only like you mentioning their full name when it’s for praise, otherwise they flag the review and get it taken down. Says everything doesn’t it. Let’s just say he false promises daily). He said the phone would be delivered Tuesday. I traded my phone in on the Monday, expecting the phone the next day. That was 4wks ago. Every week “J” promising (expecting your phone in this week) and every week left disappointed and without a phone. Last week I went onto the chat 3 times to make sure and was told was definitely coming this week. That was last week. Had an email today saying it’s still out of stock. Customer services on the phone can’t be bothered and seem to want you off the phone. The chat function doesn’t work any more. If it’s not here this week I’ll be cancelling and getting my upfront cost back and going somewhere else. Never to return. This is 4wks now without a phone wholly because of this company making false promises that they know they can’t keep.

10 de outubro de 2022
Avaliação não solicitada
logotipo da Reward Mobile

Resposta da Reward Mobile

Hi,
Thank you for your feedback and sorry for any inconvenience caused.
I am pleased we were able to resolve this for you via email/phone call and have the phone delivered to you.
Kind regards
Vicky

Avaliado com 5 de um total de 5 estrelas

A happy customer with a shiny new phone!

Easy to find the deal I wanted on the website. Ordered on Monday and phone was delivered on Tuesday. Number transferred on Wednesday so all parts of purchase went smoothly. A great price at considerably less than if I’d gone direct to EE.

28 de setembro de 2022
Avaliação não solicitada
logotipo da Reward Mobile

Resposta da Reward Mobile

Thank you for you feedback.
We are pleased to hear that you are happy with your new product
Kind regards
Vicky

Avaliado com 1 de um total de 5 estrelas

Appalling customer service - steer clear of this company

Appalling customer service. I placed an order for a new handset on 28/08/22 and have still not received it.
Their phone lines are closed (still working from home). I have sent two emails to customer service, neither of which have been acknowledged or responded to. I will have to wait until Monday 9-5 to use their online chat function to see if I can make contact with this company!

11 de setembro de 2022
Avaliação não solicitada
logotipo da Reward Mobile

Resposta da Reward Mobile

Hi Conor

Thanks for your feedback. We have also received your email which we have replied to and will continue to assist via email/telephone.

Kind Regards
Vicky

Avaliado com 5 de um total de 5 estrelas

Scrolling through Facebook and saw…

Scrolling through Facebook and saw there post with some great deals so checked them out and got a great deal unlimited 5g Data, unlimited mins and calls for £16 a month, I have just bought outright a pixel 6 Pro so didn't need a handset, not really been bothered about SIM deals but I'm currently paying £30 a month on pay as you go for top 5g unlimited speeds but with these I've got the same but for £16 so that's obviously a win!

Ordered SIM in the evening had it delivered the next morning so not even 24 hours, my brother's just put in for the same! So happy customer!

8 de setembro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great service and delivery

Very easy process placing an order and getting my number transferred to the new network. Very helpful support from Jordan and Rochelle via the live chat for any queries I had. Would definitely recommend this and will be using it in the future. Delivery on time - no issues! Great service!

22 de agosto de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Thankyou Jordan

Thankyou Jordan! Still not resolved as yet, but the help, patience, speedy replies are 100% I'm not any good with technology and have been close to tears with the stress of setting up my new phone and swapping to a new network provider, Jordan has helped me step by step through each bit! Highly recommended, just get the number sorted now and I'll be happy! thankyou!

19 de agosto de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Resigned with Jordon last week for my…

Resigned with Jordon last week for my EE upgrade on the discounts I get through work.And can I just say , I’m sure I’m not the first person to say this but what a true gem you have! Never in my life have I been treated to such a flawless service from start to finish. Caring, attentive to my needs and just a lovely person not your average sales person although he could sell ice to the Eskimos! With the cost of living going sky high not once did he try to sell me something I don’t need to pay for when explaining I wouldn’t like to increase what I pay . Even tried to poach him for myself haha but would highly recommend and will be doing all my phones through Your company from now on! Thanks again and please pass this on to Jordon!

15 de agosto de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Brilliant

I recently took out an iPhone 13 contract with reward mobile. I was a bit confused at first with price plans and the contract. However after speaking to them and EE it has all been clarified and I am over the moon with my contract and the price plan I was placed on. Would definitely recommend to friends and family!!

3 de agosto de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Always a great experience

I have used Reward Mobiles for 5 phone contracts over the years (I beleive they have changed their name since my first phone) and each and everytime, without fail, I get A+ service and great offers.

They have resolved issues (such as helped me when I wanted a phone which was new customers only when I was an existing customer of EE) to timing my switch overs so I pay no termination fee's.

I truly can't thank the team enough for their knowledge and just how generally helpful and nice they are for making these transfers so simple.

I have 2 phones active and usually swap 1 each year and have used Reward Mobile each time, even with everything seemingly getting more expensive I tend to save money each time I swap and always end up with the latest iPhone.

11/10.

Honorable mentions goto Ella, Danielle and the gentlemen who called me about colour options (sorry, I forgot to note your name)

1 de agosto de 2022
Avaliação não solicitada

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