Rex MD Avaliações 

Outstanding, very good

I wish to thank Chris for a great experience! He assisted me with the right prescription per my needs and it was a successful experience! Great product and service. Top of the line!

Extremely Disappointing and Misleading Experience – Beware!**

This company has been extremely misleading, and I would strongly caution others before placing an order. The medication appeared to cost around $8, but I was charged $153. This is an outrageous difference, and the pricing was not presented in a clear and transparent way.

What makes this experience even worse is that I called to cancel my order **within just 3 minutes of placing it**, but I was told that they do not cancel orders. Seriously? I contacted them almost immediately, yet they refused to help or provide a reasonable solution.

This experience makes me feel that the company is taking advantage of customers through misleading pricing and an inflexible cancellation policy. Good customer service should mean being transparent about charges and treating customers fairly, not leaving them stuck with an unexpected bill just minutes after placing an order.

I am extremely disappointed and expect a full refund. **I would not recommend this company to anyone based on my experience.** Please be careful, double-check the final price before ordering, and make sure you understand their cancellation policy before giving them your payment information.

This was a mistake from start to finish $381 for a bottle of propranolol and a bottle of ramelteon. They are crooks and thieves.

Astonishing incompetence. Bought a test, went through the entire process, sent to the lab and... nothing. Pressure the "Manager" Krista to give me some kind of update. She can't get the lab to respond. I'm out money and time with literally nothing to show for it and nobody who cares. Just unbelievably bad behavior coming from an organization in the medical field.

The representative Kim
was super,
incrediblely professional and efficent..
and very nice...took care of everything!!
Great job!

Chris was very helpful and courteous. He was very friendly and relatable. He corrected the issue quickly and efficiently. It was a nice experience.

There was no warning about my a refill being sent and charged to my account after i cancelled.
No refund. Very rude customer service running a script instead of really answering genuine concerns. Really frustrating. Please be careful if you choose to use rexmd. Hope this helps someone else avoid frustration

Buyer Beware set me up with subscription not authorized bill be for another order where is could not cancel in enough time product was a joke did not work check reviews on BBB

SCAM.SCAM !!!!Please be very careful with this company.They claimed that my order had shipped and provided a FedEx tracking number, but the tracking information was not valid and I never received the product. I would strongly recommend avoiding this company.

UPDATE: I managed to get by the initial customer service response and REXMD responded in a positive manner. Perhaps I should have given more time but the actual doctors and staff are professional and courteous, reacted to my concerns in a satisfactory manner. For others- be sure to discuss with the actual doctors and staff and I think you will be ok.

Rex MD leaves no recourse for a ill issued prescription. And despite multiple attempts for customer service, I get "0" responses.
They aggressively contact you before the sale, then if you have concerns after the sale, they act like you are not alive. Customer service is non-existent.
For a medical related online service, I regret that I have engaged REX MD at all. I advise everyone and anyone to avoid dealing with REX ED.
Please search ‘REX MD Complaints BBB’ and read similar instances of the same I have suffered dealing with them.
I am about to go to BBB to file a complaint and have contacted my Credit Card company to no process this billing base on REX MD is a Predatory Sales Company that refused to communicate with the buyer after the sale.
DO NOT deal with this company. I have a working relationship with RO, so there are good online medical companies out there.

Customer service was amazing! Devonte answered all my questions and was able to resolve all issues. Would use RexMD again in the future.

I have been with this company for almost 2 years. I've lost a lot of weight and up until recently I've had a great experience with my refills. The provider this time actually admitted that she didn't even look at my questionnaire that you're required to fill out every single month. This is what tells them how you are doing on your medication and what you would like to happen moving forward. I'm in maintenance mode for my weight and want to stay the way I am now. I requested to stay on the same maintenance dose that I was already on. They proceeded to approve my vial and when I received it in the mail, not only was it a completely different dose than what I had requested to stay at but the vial was almost completely empty. There wasn't enough for maybe even one week of medication in the vial and it was completely sealed so the lab screwed up and didn't fill it correctly. This is after I paid $199 for my monthly fee and didn't get hardly any medication at all to even last me a week. I contacted them immediately and had to escalated. About a week later I contacted them because I still had no updates on them replacing my vial. They found that there was a system issue and the escalation never fully got pushed through. Yesterday at 2:27 p.m. I received a text message stating that my prescription was approved and will be shipping out soon. Then today I get another text message that I have a message waiting on the portal. I open up the message only to find that they just rejected my request to get a new vial of medication when they never even gave me the meds I paid for or was supposed to receive in the first place. It would have been so simple if they had just done what they were supposed to do and look at my questionnaire as well as look at the photos I submitted to them proving that they messed up on my vial for the month. I called in today and the girl I spoke with on the phone through their service department spoke to her supervisor a couple of times by putting me on hold having her say that they don't see a denial on their end. I had to tell her where to find the message in the portal that I just received today showing it was denied by their escalation team. She then brought that over to her supervisor and then came back on the phone and just said that she would refund me the full $199 and that she didn't know what else to do because she couldn't submit anything any further to have them escalate it to get me my medication. After almost 2 years with this company and such a simple mess up that they very easily could have rectified and fixed they refused to do. Absolutely done with this company. My subscription will be completely canceled and I will be finding another company all together. I was very loyal to this company for almost 2 years and I'm an extremely disappointed in your service and the fact that your provider that was working with me this last time admitted that she didn't even look at my questionnaire, which is something that's supposed to determine whether or not they change your dose or even send you your medication. That is extremely unprofessional. This company is going downhill very quickly, especially after they switched Labs that send the vials out.

I've had to send pictures drivers license picture multiple times. Had people tell me I could get 60 when I can only get 50 people telling me it will ship within 24 hours and never did. I'm still waiting for my prescription to ship and getting very frustrated after I had been receiving prescription since 2021.

Shay, whew! She was on it, knew how everything works and was extremely efficient at explaining next steps, and gave me an important proactive head’s up. Took care of it too. Ten stars out of five, really amazing. No way to do that with AI!

Shea was more then just helpful in assisting me with the issue. She went above and beyond normal duties. Thank you for having such a wonderful employee in your company.

Devonte did a great job of walking me through some technical difficulties with my order. After 2 frustrating days he got my order straight.

Exelente atencion de LU MARTINEZ ..claridad ..espontaneidad y profecionalismo ..guiandome y respondiendo todas mis inquietudes !! Exelente !! 🥰

Devonte did a great job. Just have to see if the company supports his actions. RexMD sent me the wrong wegovy dosage twice and was having trouble correcting the mistakes and getting me back on my medicine.

Customer service rep did a fantastic job