Great insurance company to deal with. We all hate paying for something we never intended to use, so the least intrusive the better when contact is needed. RIAS have an easy to navigate site and don’t... Ver mais
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Veja o que dizem as avaliações
Been quite happy for a few years, no claims, max NCB. Had been on 'Auto Renew', but always do a comparison on renewal. Price hike this year of nearly 20%, which was apparently non negotiable. So go... Ver mais
A empresa respondeu
Bought a new car and had to change details on my recently purchased insurance policy. Was expecting admin fees but I made all the changes online, no need to call anyone and no extra charges. All done... Ver mais
Initial contact and filling in the required claim form online was very easy. The process then began quickly and approved local repairers were appointed. These were excellent and the repairs were com... Ver mais
Detalhes da empresa
Escrito pela empresa
Rias has been established for over 25 years and provides Home & Car insurance from Ageas who insure over 4 million customers in the UK. Our Home and Car insurance offer peace of mind with Defaqto 5 star rated cover, UK call centres and a 24/7 claims service.
Informações de contato
Everdene House, Deansleigh Rd,, BH7 7DU, Bournemouth, Reino Unido
- motor@rias.co.uk
- rias.co.uk
4,2
Muito Bom
13 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Quick any to deal with
This was very easy to deal with quick and direct many thanks
15 de outubro de 2026
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Appalling!!!
Appalling!!! All staff giving you inconsistent information.
Very awful.
15 de outubro de 2026
Avaliação não solicitada
Resposta da RIAS
Good Afternoon, we are sorry to receive this review from you. If there is anything further we can do to assist you in relation to a policy with us, please do not hesitate to get in touch with us directly. You can do this via the LiveChat service on our website or by calling 0345 650 0345 (Motor), 0800 183 9261 (House) or 0345 165 5763 (Travel).
Kind regards,
MR, on behalf of the RIAS Team.
I got everything I wanted to know
I got everything I wanted to know, so it was great, thank you
13 de outubro de 2026
The online website is so easy to use…
The online website is so easy to use and every thing is quick and efficient.
13 de outubro de 2026
Resposta da RIAS
Good afternoon,
Thank you for your feedback.
We're sorry to hear that you feel dissatisfied with the service you have received over the years.
If there is anything specific you would like us to look into, please contact us using the details provided in your policy documents and we will be happy to review your concerns further.
Kind regards,
AD, on behalf of the RIAS team.
Very surprised
I was very surprised how competitive I found Rias to be in the home insurance market. My renewal this year was less than last year,
12 de outubro de 2026
Price hike of nearly 20% this year, gone elsewhere!
Been quite happy for a few years, no claims, max NCB.
Had been on 'Auto Renew', but always do a comparison on renewal. Price hike this year of nearly 20%, which was apparently non negotiable.
So gone elsewhere.
12 de outubro de 2026
Resposta da RIAS
Good afternoon Dave,
Thank you for your feedback.
We're sorry to hear that you decided not to renew your policy with us this year, particularly after having been insured with us for a number of years.
Insurance premiums can change at renewal as a result of a range of factors, including changes in rating and market conditions, and unfortunately this means there is no guarantee that a premium will remain the same from one year to the next.
While we're sorry that we were not able to offer a competitive price on this occasion, we appreciate the opportunity to have insured you and hope that you may consider us again in the future.
Kind regards,
AD, on behalf of the RIAS team.
RIAS Home insurance renewal 150% higher.
Home insurance renewal cost inflated by 150%.
My elderly father, 91 years old, received his RIAS home insurance renewal notice. Previous year £226 renewal £565.65, an increase of 150%.
He has owned his own home for 70 years and never made a claim.
Contacted RIAS and cancelled but offered no explanation other than insurance costs have risen.
This was the new quote for the risks in that postcode.
Reinsured with another company ,same cover £219.
I then filled in an online quote direct with RIAS with all the same details on my fathers policy but changed two details
.1. My name not my father’s.
2. House no. 2 rather than 3. (ie next door address).
Renewal quote £230.
So RIAS inflated their price for an existing customer for pure greed .Perhaps taking advantage of an elderly person.
Why could my made up neighbour get a quote 150% cheaper.
Not just that but it took 50 minutes to get through by telephone to cancel policy. My father has no internet,
Then once cancelled he has been bombarded with telephone calls to renew and received letters to renew.
Disgusting treatment for a pensioner.
Sheer exploitation.
Thanks for the reply but have you noticed how they have not explained how I obtained a cheaper quote for same insurance using all the same details except name and house number.
That is impossible for them to answer because they have tried to gain financial advantage from an elderly gentleman.
Shame on the company.
Give me a ring 07786736669
24 de agosto de 2026
Avaliação não solicitada
Resposta da RIAS
Thank you for taking the time to share your feedback.
We're sorry to hear of your father's experience and appreciate how concerning it must have been to receive a renewal premium that was significantly higher than the previous year's price.
Insurance premiums are calculated using a range of factors, including underwriting criteria, claims trends, rebuild costs and risk assessments, which can change over time. As a result, premiums can differ if names and addresses are different between quotations, even where properties are located close to one another. However, we understand why the difference you have described has caused concern. We do offer our best price first time based on the information we hold and we are sorry to hear that we are not competitive this year.
We're also sorry to hear about the delay in reaching us by telephone and the frustration caused by further renewal communications after the policy had been cancelled. This is not the experience we aim to provide, particularly for customers who rely on telephone and postal correspondence.
We take feedback regarding the treatment of all our customers seriously and are disappointed that you and your father have been left with this impression of our service and thank you again for taking the time to leave this review.
Kind regards, JC, on behalf of the RIAS Team.
Disappointed…..
Disappointed that you charged me to change to my private registration. I could understand if it was a complete change of car. It’s not like you had to do any kind of administration; even my documents are published online.
14/10/2026 - Following the reply from Rias, below, I have to say I am far from impressed with their customer service team after contacting them as suggested. I only purchased my new vehicle 19/09/2026: The purchase date apparently went as 2023 when I made the change, and because of this technicality they are refusing to refund the charges made against my policy, when they shouldn’t have been made!
11 de outubro de 2026
Resposta da RIAS
Hello,
Thank you for finding the time to leave this review. If this was simply just a change to the registration and not a change of car or a change to any other details then you should not have been charged for this. Please get in contact with us and we will look into this for you.
Kind regards, JC, on behalf of the RIAS Team.
I was correcting my phone number
I was correcting my phone number. It should have been correct in the first place and a survey and a review after that is wasting my time.
10 de outubro de 2026
Resposta da RIAS
Hello,
Thank you for taking the time to leave this review.
We do send after call surveys to customers to ask about their experience regardless of what the call was for as this helps to understand if we are servicing our customers to the best of our ability.
We do completely understand if you do not wish to fill out the survey.
Kind regards, JC, on behalf of the RIAS Team.
Upon cancelling my insurance online
Upon cancelling my insurance online, I was quoted a figure , to be emailed later saying I needed to pay another £180.00 as the online cancellation was incorrect and I needed to pay for the month past. Every month my bill was paid, after being with Rias for the 3rd year, I was told renewing means you paying a month behind. Couldn't even get the complaint number correct. To be told my complaint will be dealt with in 8 weeks- working on south africa time! Avoid these thieves. Never had to pay for a month just past. Always paying for the month ahead.
11 de outubro de 2026
Avaliação não solicitada
Resposta da RIAS
Hello Della,
Thank you for finding the time to leave this review.
You have explained that you have logged a complaint therefore, we will allow your complaint holder to investigate this for you.
In regards to the cancellation, we can confirm that when you cancel your policy online, the cancellation figure is based on all your payments being up to date and this is stated before you agree to cancel. If there was a payment in flight, and this did not go through, this balance would be owed for time on cover.
Thank you again for addressing your concerns and we hope that once your complaint investigation is complete that this will be explained thoroughly to you.
Kind regards, JC, on behalf of the RIAS Team.
I would not recommend this outfit for…
I would not recommend this outfit for anything. Outdated,slow to update anything. I am comparing them to Allianz, our other insurers, which are leaps and bounds ahead.
10 de outubro de 2026
Avaliação não solicitada
Resposta da RIAS
Thank you for taking the time to leave a review.
We're sorry to hear that your experience has left you feeling disappointed. We appreciate that customers compare their experiences across different insurers, and it's concerning to hear that you found our processes to be outdated and slow.
We continually review our systems and services to improve the experience we provide, so feedback such as yours is important in helping us identify where improvements can be made.
We're sorry that we haven't met your expectations on this occasion and thank you for sharing your comments.
Kind regards, JC, on behalf of the RIAS Team.
Insurance was on automatic renewal
Insurance was on automatic renewal, however I didn’t receive a renewal by my email address which is protected, and I resolved of the country at the time out as I couldn’t remember
Who I was insured with
Contacted Rias on my return to the UK and explain the situation and wanted to charge me a cancellation fee which I wasn’t happy about as it was withinin a 14 day cooling off period
I’ve spoken to various operators. I have had to send them proof that I am insured with another insurance company for the same vehicle for the period covered and still no refund which was paid in full. This is two months now.
The last person I spoke to was a gentleman called Jack who perfectly understood what I was saying and like the others and said this should be dealt with promptly, he also informed me that the other operators had failed to cancel the insurance even though I stated the vehicle is now insured with another company and so the policy was still active He explained until I get a refund. The policy will always be active. He informed me that he had put a note on the system stating that I was not insured by them but by another company should I be accused of trying to commit fraud? Should I have to make a claim?
8 de setembro de 2026
Avaliação não solicitada
Resposta da RIAS
Thank you for taking the time to leave a review.
We're sorry to hear about your experience and appreciate the frustration this situation has caused. We understand your concerns regarding the policy renewal, the cancellation process and the time taken to resolve the matter.
We aim to make the renewal process as clear as possible, and we're disappointed to learn that you were unaware the policy had renewed and subsequently experienced difficulties when trying to arrange its cancellation. We're also sorry to hear that you had to make multiple contacts with us.
It's particularly concerning to hear that you received conflicting information and that the policy had not been cancelled when you believed the matter was being dealt with. We appreciate you highlighting the positive assistance provided by Jack, and we'll ensure your comments are passed on accordingly.
As we cannot discuss policy-specific details on a public forum, we'd encourage you to contact our Customer Service team or Live Chat team on our website if your refund remains outstanding so that a full review can be carried out and any outstanding issues investigated. We would like to check that your policy has been cancelled as per your request.
Thank you again for your feedback. We're sorry that your experience has not met the standards we aim to provide.
Kind regards, JC, on behalf of the RIAS Team.
Trust pilot is fine
8 de outubro de 2026
Really helpful
Really helpful operator who handle a cxomplex query extremely clearly.
9 de outubro de 2026
Avaliação não solicitada
What's the difference between a fee and a charge?
They state that there are no administration fees to change your address, yet there are CHARGES!
7 de outubro de 2026
Highly professional claims handling from RIAS
RIAS handled my claim in a friendly, sympathetic and highly professional manner. Just what you need after an accident.
7 de setembro de 2026
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